Having dealt with other builders, I can say only a few of them are believable. Olympia, like others is the almost as frustrating and non-trustworthy as other local builders who have been dilly dallying with commitments for years now. Olympia has employees whose culture is not at all customer friendly, nor will they listen or even communicate with you once you are trapped. Although they look towards expansion, but in work culture they are only interested to maximize their profits, even at the cost of false commitments and manipulations. The name sake CRM, GM or for that matter any official also become deaf once you are in their loop.
Till you are in their buying process and till you pay about 30% they will be your best friends, once that limit is crossed you fall into their trap, because after that you have to pay penalty for cancellation and they are interested only in their money.it will not matter if you do not get your dream house. Have they ever thought about the customers they would not do that. No matter how much you try to interact with them or try to clarify, or even want to visit your own property they will never respond.
For example, to update a simple communication address will take more than 2.5 years, or to get your account statement will take more than 6 months and that too they will never want to clarify the mismatched or confusing transactions as per that statement. It will frustrate you, you will make thousands of calls but all to no avail. Even if you visit them, you have to literally catch them or else they will slip away. After about three four tries you will get hold of them and then again fall into their infinite loop of trying to get information from them.
Their accounts statements also will not be what you had agreed upon.
Be aware of doing business with them, as they will take you for a ride if you are a common person. Only deal with them at your own peril and only when you purchase outright across the table. No waiting, what you see purchase outright and you may get it.Do not believe in their promises as they are not trustworthy.
- Thank You! We appreciate your effort.