Pathetic customer service

Review on Marathon Nexzone, Panvel, Navi Mumbai

Cancelled my booking in Nov 19, 2021 due to sudden Hospitalisation and now it is 14th April 2022 but yet after 5 months I have not received my money back. Sales person Ehaab Dalvi and AM Geeta Punder is least bothered to reply on confirmed date with refund and not replying to calls and replying to emails always. Before today, the last time I got reply is that once the Flat is sold then only they can arrange refund Rs. 51, 000 and you need to wait until then and this the reason they give till date.

With such a big banner name you promote but you dont' have money to refund the way you charge your customer for delay in payment. Marathon Group is not at all concerned for the customer who cancelled their booking. very very very unprofessional people ... after 5 months Mr. Ehaab Dalvi (sales person) is telling that you need to contact customer care as this is not my department and I can't help /you and this is the same person who assured me the best service and the guy who convinced me at the starting of month in April that refund will done and amount will be deposited in second week of april but as usual false promises and this should have been done earlier only full on dramatic reaction actually. This is really pathetic think twice before investing in any property with them as I don't think even management is looking into this things or they are least bothered. Today after many months I am able to get on a call with Geeta Pundar there too she is telling that you can expect refund only by end of month that too if the other person who booked the flat do pay us then only...

Think hundred times before investing... don't fall prey to such false promises and loose your earned hard money

You can imagine this is on the basis humantarian grounds ...

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