Lodha; Naam Bade aur Darshan Khote......
May 08, 2016 02:52 PM
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This is with reference to myrecent visit to Beverlee, Casa Rio Gold flat
> of mine along with my family.
>
> Pl note our following detailed observations for reference to all customers:
>
> 1. It is extremely sad to see such shabby condition of the outside
> finish /color of the building. There is big difference between the
> photograph shown in mylodha portal and the ground reality.The building
> outside/outer wall looks like that it's 8-10 year old building.
> Definitely not acceptable and expected from a builder of Lodha Repute.
>
> 2. Now, see what we felt while preparing ourselves to enter to the
> flat. The main door lock itself was found faulty and after lot of
> efforts, Mr. Avishkar(your representative accompanying us) could
> manage to open it. The lock has to be changed by new one.
>
> 3. Poor quality false ceiling material used in toilets. Area between
> this false ceiling and true ceiling of'toilet' is not even finished
> with proper plastering and proper painting. Geyser is just hanged on
> un-finished wall. In long run it will lead to leakages from upper
> level /other places. Not acceptable. Pl arrange to first do a proper
> plastering, number of coats of paint on this area to be applied and
> then, re-install the geyser. Ideally, tiling is done till top,
> however, atleast we can expect a proper painted finished surface.
>
> This comment is applicable for both the toilets.
>
> 4. Utilities PVC pipes(of 3' or 4' dia) are found running above
> this false ceiling. We never seen laying of such dia piping with-in
> customer flat.It may smell, leak and create all sorts of problem over
> a period of time. It's a design flaw. Running pipes of such diameters
> over false ceiling inside the toiler /flat area is never seen earlier.
> These must pass through a dedicated utility ducts as per standard
> engineering and construction practices.
>
> 5. The outdoor unit of AC has been installed in a completely
> in-accessible position. This is again a serious design flaw.
> Removable of outdoor unit is almost impossible. How to handle it in
> case in future somebody want to replace the AC by new one.
>
> Is it the way Lodha designed the flats? It's in-human & highly
> un-safe for any xyz person to do maintenance on these outdoor units.
> Definitely not acceptable. Let us have the inputs on this from your
> design team and how it can be addressed now.
>
> 6. The switch for a 1.5 ton(pl confirm, it's 1.5 ton or other rating)
> AC is of 5 amp rating which is not sufficient. It needs minimum 16 amp
> power switch. Pl arrange to change it, otherwise, it will burn with-in
> few days. It's a safety hazard to use a lower rating switch for a
> higher rating device.(The plug /socket are correctly given of 16 amp
> rating.).
>
> We could not find any Star rating on AC. Is it 3 star or 5 start or
> what? Pl confirm.
>
> 7. Jet spray of toilet is leaking. Pl replace it by a new Piece. Local
> poor quality of jet spray is used; though Jaguar fittings were
> committed. Very few fittings are found of Jaguar, most of the fittings
> are low quality local makes. Definitely not of the standard shown in
> sample flats.
>
> 8. Plastering in main hall balcony area(Chajja portion) was literally
> cracking/hanging and just by touching, it came out. Proper curing time
> post plastering seems to be not given, hence, the condition. This
> needs to be fully removed, re-plastered and refinished properly as if
> it broken, it can be a safety hazard to a person standing at ground
> level.
>
> 9. Steel Railing of the main hall balcony started corroding. The paint
> has started peeling off from places. This is again happening due to
> improper surface treatment, primer application before final paint.
> This can be only rectified on permanent basis once the complete paint
> is peeled off and proper primer and proper quality paint is applied.
>
regards
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Thank You! We appreciate your effort.
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Brand Response
Dear raviajbs,
Greetings from Lodha Group
Kindly accept our sincere apologies for the inconvenience caused. This is certainly not the experience we intend to offer our customers. We request you to give us another chance to serve you better. Again, we deeply regret the troubles and frustration that you experienced with us. You may reach out to us at socialmedia@lodhagroup.com.
Team
Lodha Group
By: Lodha_Group | Mar 27, 2018 10:34 AM
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