Customer harassment by 'Kolte Patil Staff'

Review on Kolte Patil Life Republic, Hinjewadi, Pune

Dated- 3rd Oct Sunday

I had booked a flat in Life Republic sector R16 in Dec 2017 and due to unfortunate pandemic the possession date was shifted from promised date- Dec 2020 to Dec 2021 but still they were verbally giving tentative timelines for April, May, June 2021 etc. to which you have to agree as it is one of unforeseen situations and was well accepted.

3rd July 2021 I received a mail of intimation of completion which says that they will now start the possessions and will reach out for final payments and site visit and they will send out invites soon. In the month of August, I saw several possessions happening and patiently waited for my turn but nothing came up. In the month of September, I mailed them twice asking for the tentative possession timelines for my flat and appointment for site visit as I knew if I will reach out directly they will make 100's of excuses like- staff is busy, you should have taken prior appointment, security clearance and a new one- not allowed because of COVID but no luck they ignored those mails.

As I didn't hear back from them till October so I decided to visit their office on 3rd Oct, Sunday just to avoid 2nd October excuse. I was welcomed with the words like- "you should have taken appointment before coming" to which I replied that I have mailed twice but there is no response to which I get an answer- "Don't you know appointments are taken on call" which ignited the conversation. Coming to the main point why there is delay for my flat while others are getting possession. Answer- you can go and check your flat first to which I questioned if we will get the keys or the flat is open to which you hear back- "we don't work on weekends, you should come on weekdays" to which I said it is difficult to come on weekdays and you hear back- "you have made lakhs on investment and you can't take out time to come one weekdays". Final question from my side- whom to reach out to if I want to see the flat today to check what work is pending. Answer- "we don't work on weekends, you should come on weekdays and you should have called before coming". This irritated me a lot and I asked that sales office very well works on weekends then why can't you show me the flat today should I go there and the answer is "Go wherever you want to. You can't do anything at least legally you can't do anything until Dec 2021" to which I replied- "that I will give such a review and feedback that it will you up".

After this I called this person's manager about this incident and to know the status he too schooled me on appointments without hearing anything. He politely said that he will check the status for my flat and call back which calmed me. He calls back within an hour giving me additional gyaan stating you shouldn't have abused my staff to which I agreed that I shouldn't have said it and I also mentioned that I was poked enough to say that but he didn’t listen and kept on repeating the same. He said he will get back to me after 2 days on the tentative timelines for possession and an appointment for site visit so I am waiting to hear back.

So the bottom line is they can say whatever they want, they can threaten you not to handover possessions until the final date and sales office works on weekends and not the admin/possession team so if you have made lakhs on investment please find some time on weekdays that too after prior appointments and the same rule doesn't apply when you go for buying the flat. Moreover, I booked the flat and I was not in country for around 8 months after booking it and all the initial payments and demand letters went smooth over mail communication but things change once you have paid the amount.

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