I would like to put forward my experience with Goel Ganga Group for Ganga Skies Project at Sant Tukaram Nagar near OLD NH4 highway. I have visited many times to this site & booked 2*2BHK flats with sq ft rate of Rs.3000/- and handed over the 2 cheque of 1 lakh each as booking amt in Sep 2010 to their GM (Dayanand Rathod).
Few days later this GM called me and told that our DIRECTORS are not approving the 3000/- rate and asking for 3250/-. I got shocked with this new rise of rate as we had already done a lot of finance management for making the down payments itself. We asked them how after booking the flat they can ask new rates and then what is the meaning of giving cheque to them. I went one step ahead and sent a escalation email to Goal Ganga CEO and MD's, MR Kumar (CEO) called me for visit and actually was trying to convince on new rates and forgot about the earlier commitments.
I taken the decision of withdrawing from this Group and asked my cheque back and taken it immediately.
I think this people does not value customer, they doesn’t talk to customers properly & this experience is given to my friends who booked flats in the same project. Since these people are getting more and more of our like (IT) customers, looks they have taken it for granted and does not see how much damage to their image can be done by ours (customers). In the visit with GM & CEO, when I said to do Damage control Action, they said nothing will happen to our Image.
This is the culture of the organization to involve the customer first, get their bookings and then differ on the AGREED TERMS. Can’t a GM of the organization follow the COMMITMENTS given to customers? That’s why expected some damage control action to be take by the highest authorities, but nothing happened.
I feel this is very unprofessional way of dealing with the customer and seek kind of urgency for changing the options of flats, differing on agreed terms; saying to collect cheque, asking for new raised prize, etc.
Want all of you to wake up with this review and experience with the Group and think 1000 times before dealing with this Group in Pune.
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