Casagrand Zenith, Medavakkam, Chennai

By Casagrand Builder Private Limited, Chennai

I m one of CASAGRAnd customer in Chennai. I have been waiting for my unit for 5yrs now.NO EB connection as of yet. Please dont trust this brand as they have poor customer service and dont keep up the promise. They have already extended RERA date twice now and still I have to wait for 6more months to get the unit. Not sure how GOVT is still letting these people ruin others dreamz. Poor quality of work as well. They use only POP instead of cement and brick. Also, they raise fake delay charges just to loot more money from ur. BEWARE. DONT TRUST CASAGRAND.

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I booked a flat in Casagrand Zenith, Medavakkam for phase 2 in last March 2022. The casagrand team spoiled my dream by giving misleading information, fake TV offer, and finally did not want to refund the money. After one year of struggle with the refund team with hundreds of phone calls and hundreds of emails, they took 10% of the money and gave back the remaining amount. The team emotionally and verbally abused me through emails, zoom meetings, and phone calls. The booking document has very tiny writing that 10% money will be taken if you ask for a refund which no one will notice. The same thing happened to me. The mistake is on their side for giving incorrect information from the start. Even though they accepted the mistake they don't want to give a full refund. I advise future customers to think twice before you lose money with this project. It is a scam construction company with a political background.

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Never invest in casagrand... They have hired all losers and will never help u out.. sales will trap you and escape and for everything you have chase them.. biggest mistake is to buy a property here.. personal experience of being harrassed just to get my money back

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Worst of casa grand, no professional or ethical people working here. They are not refunding my money even after RERA has passed order to refund the money. they will not answer my emails and pick up my call and has been harassing for more than a year now. They dont value our hard earned money. I strongly suggest please do not book any casagrand apartment, they will not deliver the apartment on time, will not follow nay law or rules and they will harass you. such a worst company.

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Recently I raised one concern to the team I paid 1 lakh rupees for the advance I finnally got a refund amount thankyou for that service gud and quickly response.

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Best place to buy a flat they were professional as well as pleasure to work with ready to buy a Casagrand property.

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Its shocking, that I have come to know the change in the tile, They have completed 60 flats, I am very much worried, they have changed the look and feel of the house what was shown in the model flat and in their office, that's absolutely bogus and fraudulent. The richness of Signature tower has been lost, by using a low quality Matt finish, nothing close to glossy finish and the white tile. I was shocked to hear from my friends who informed me on this. All signature flat owners, we need to stand as one. They have taken whooping amount, they have breached our trust. This is a serious concern now. We need to talk to the builder, for shattering our dream house by and thanks to bring to the notice regarding the CRM. they are really poor and bad. I have been trying tor each out and no response.! Let stand together - we are 70 flats, its time to voice out for. either they they need to compensate or reduce the overall price.

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To an utter disappointment, Casa grand builder -for their new project Zenith.We had booked our flat in Signature building. I will attach the tile they had promised while we booked, and to a sheer disappointment they have changed the tile completely. The color, look, feel and finish. They have not intimated any of the customers, nor have they taken a consent letter. Please note they had promised glossy finish - white black stripes and they have given matte finish and grey color. Please chk the pics attached.

What was more disappointing is the CRM who spoke, her name is Ms, Priya . Absolutely harsh and reckless reply. there was no solution, she was dictating statingwe can do only this, lying that the change 4 months back, she was not aware when we also booked the flat., inspite of the miss from Casagrand end. She also threatened me saying, this is what we can do even though tile has not been placed till now in our flat, she threatened if you want you can take your flat else she has no problem and she has nothing to lose. We have paid so much, response was harsh over the call and challenging the customer as if, they are goons. Not sure we pay so much for this Signature apartment, they have taken a bomb, and this how CRM speaks. No solution to the problem. I am afraid the commitment has been failed, their values of the company has derailed by the way they have hired folks like Priya who are threating their customers and challenging them.

I would also like to bring to your notice, Casagrand is deleting their listing in google review, so that anyone who has raised concern regarding tile and false promise they made.They have been deleting so that this issue is kept under wrap. Just bringing to all your notice.

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I booked a 2bhk in zenith in 2020, if you really want to buy something with CG , delete that thought from your mind. CG will change their behaviour after the sign the contract. They won't allow you to visit the progress at site.all they wanted is money. They will show you some good things in Model flat and change the colour quality brand in actual flat. Don't ever believe what you are seeing finally you won't get the same thing and you end up paying a steep Price something substandard. If you want to know the details pls contact me.. i don't want anyone else suffer just like me. I am not able to give zero stars so I gave one.. they don't deserve this one star even. I shouldv, e went with a normal builder who respect PPL and not money

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Strictly won't recommend this bulder. My personal experience.Very bad customer service. Customer satisfaction is nil.

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Great explanation by sales person. Explained multiple times to all my family members. Happy to have booked in Zenith project

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Good explanation by sales. Great experience with crm. Awaiting for handover and registration of my flat

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BEWARE OF CASAGRAND.

Totally unprofessional people. Full of fake promises.Don’t even consider them. You will lose your peace of mind once you book a flat from casagrand.

From another UNHAPPY customer of Casagrand Zenith.

1. 
   No on time delivery. Delayed the delivery by another year. But received 95% of payment before an year.
   



2. 
   Worst customer relationship management.
   



3. 
   They use COVID as the reason for 1 year delay. But that did not stop them from asking payment from us.
   



4. 
   There are other small builders who delivers on time. Casagrand should learn from them.
   

5.Do not get fooled by the model house. They are not going to deliver as same as the model house. Model house is just there to fool you.

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My humble request to everyone not to trust this builder completely. There are other builders in the market pls chase them.

The moment you locked with 10% basic amount that's all you have to surrender your 3 year money and time with them .

Too many cheating people in the group . The CRMs are not educated and they go with the script given yo them .

After seeing these reviews they are calling each customer and giving false commitment on the delivery time and asking to delete the reviews .

Look at the mentality of these guys .

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They promise something and when it comes to end product this it is really upsetting what they are delivering , quality completely compromised. Sales team says what ever you see in the model house you get the same but in reality there is nothing you get same quality is 200 % less

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1 star just bcoz there is no 0. They don't deserve it too. They promised Dec 2021 handover while booking, then extended to March 2022 without a proper reason, Now it even got extended to Sep 2022. There is lot of diff from Initial model to Actual units. It's Jan 2022 now, but Still they are not allowing us for a site visit. We paid almost 90% to 95% of payment but still we don't know about current (real) status of the apartment. Don't think of Zenith project in your life. Go, Buy ready to Occupy apartments. Try to stay away from Casagrand as well. You'll be happy.

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I went to casagrand zenith with lots of hope & exception that I was booking my dream house, day 1 (July 30th) visit day made me feel like this is the house I want, they treated us so well that it felt I can trust these guys with my life savings & another 15 years of debt for getting my dream house but once I paid them the Advance amount that when they showed their real face. I had keep running behind sales managers for even a proper receipt of my initial payment. What they shared had nothing no seal no signature simply it was a word document typed & printed out - I should taken this hint & ran far away from them but my bad time I stayed because I heard it will take a long time to get refund I kept calling them everyday & finally got a proper receipt after 15 days(August mid) immediately they started pushing for agreement signing & loan processing I was surprised to see they work so fast & so good again - this was only to get further money from me as soon as possible till I signed my agreement & released upto 90% of the stage payment they where calling me regularly but once they got this 90% payment again they stopped being responsive their only ambition is to eat all the money from us quickly then leave us hanging dry without any response, fast forward 6 months they keep pushing the handover date from January 2022 to march 2022 then to September 2022 worst part is agreement allows them time till December 2022, now for the next 5% payment they send common picture of tiles being laid in one unit to get money from everyone. Some of the owner banded together started WhatsApp group & went to see them for visiting the house to see the progress they were denied entry, threatened that they will take legal action if people come together like this. So far it has only been heart break & lots of stress from booking an apartment with casagrand. I wish someone else has told me these before I fell into this trap. Beware of ongoing projects best to go for completed project so you don't have to worry about potential delays & screw ups. What's you see in model house is not what you get in the real house everything changes to cheap low quality product but they will simply say due to unavailability they are providing equivalent replacement but trust me the tiles, sink etc shown in the model house is no where close in quality to the ones they are now putting in the actual house

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Dears, I wont suggest CG for any of my friends and to the external world for the following reasons.

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  I booked this flat in July 2019 and paid 90% of payment within 1.5 year but no proper response given until date on handover timeline. Still they are shifting the dates and claiming it is going as per the schedule. It was suppose to be completed by sep 2020 and an extension was given until March 2021 as per RERA guideline but we are in 2022. We can understand COVID situation but this is misused and taken as an advantage.
  



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  While I asked for my flat photos, they shared me some other flat photos. This shows they treat their customers as fools. I tried reaching the RM but no response nor they have curtesy to reply customers.
  



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  When I tried to reach the Relationship manager, she never attends my call. There is an escalation matrix mail list shared. While I escalated to that person, no response from there also.
  



• 
  The Wash basin, Tiles in kitchen and bathroom were totally different from the one agreed during booking the flat and the one installed at site.
  



• 
  While we raised this concern to CG, we were threatened since we went as a group of customers around 12 people to CG office.
  



• 
  For every customer concern, there is a standard response template from CG that equivalent materials are used.
  



• 
  The customization team at CG is pathetic. They never know how to speak to a customer. Very rude and attitude is disgusting.
  

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All the positive reviews posted by CAsagrand CRM team . Whenever there is a review from customer and if the ratings go down . They are making 6-7 CRM folks to write positive review so that the ratings goes high . Look at this idiot and cheap mentality of them .

Guys if anyone wants to know the reality of the review , please check the names Gayathri K , Je Je, Uma Saravanan , panisha, cordella, CAsagrand ECR,

Worst service in the world . Do not trust them . All the products and quality is different in the last stage of delivery especially in Zenith . They almost collected 90% money from the customers but all the products were different .

Anyone wants to know more about please directly reach out to anyone who already purchased it to get the real picture . Don’t go with the positive reviews .

Worst sales , marketing and the CRM is number 1 fraud in the world .

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I did a mistake by choosing CG for my first dream flat. These guys speak sweet words till signing agreement, post that none of your ask or query get fulfilled by them. Their CRM teams actually do only collecting money from customers and reality they are collection agent nothing much and we can't expect much from them. They don't maintain a single corporate standard and I am surprise how CG winning some of the best awards in India. They are experts in pulling money from customers and cowards in facing the people who paid money to them. They don't share agreement untilyou paid 10% of project cost. After seeing agreement you feel like you are in their trap and if you cancel the booking, they will deduct 10 to 20% of your money and pay balance amount not less than six months.. by knowing such lengthy process. You forced to continue with them. Post that modifications team comes into picture and demand for 5k for documenting your customisations and 18% GST for any kind of modifications including civil works. Which is purely illegal and I am yet to get GST invoice from them for modifications. Any body will book flat by looking model house and they assured me finishing and fittings and tiles will be as is in your original flat, but now they are not using the same designs and brands in original model house. When we went in group to CG office to question on this, they tried to threaten us like will take Legal action if we go in group to their office. It means we don't have write to question them for their mistake and pathetic thing is like people who already paid 95% of money are not able to see their flats. This is the only company who pull bigger portion of money with out even completing 50 % of job in our flats. If you see their payment schedule by the time of rising 14th floor, they will pull 80 to 90% of total cost. With out even completing partition block, plastering, fixing doors, windows and tiles work. There is no corelation betweencompleted job vs payments what we made. In chennai RERA team is sleeping and I don't think that they are inspecting projects also. There is a lot to mention, due to time constraint I couldn't write completely. I am reachable at 9789069699, If you have plans to invest in CG_ZENITH. Please drop now itself and try to buy where ever it is ready to occupy stage, that too don't choose this cheaper guy.

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