Worst Ever Customer Service

Review on Casagrand Smart Town, Thalambur, Chennai

Probably the worst decisions I've ever taken in my life. Opting to buy a flat from Casagrand. By far the worst customer service, by far the worst in ever aspects from the consumer point of view. We have paid the down payment for the flat booking on April 2019. Initially we were told that project is yet to get completed by Dec 2019. That's the only reason why we have opted for this particular project. But later only we came to know that it was a fake handover date. From the very beginning, we were looted. Their sales manager Shi has taken 50, 000 rupees from us as an advance for doing interior design for the flat (Under the table stuffs). Since I am from the corporate background I have asked for an acknowledgement from his official email id for the same. He got caught red handed by Casagrand for taking money from so many customers who have bought the flat through him. The money got refunded back to our account, but he was their employees and he was their face. Ever since then our account has been to transferred to multiple Customer Relationship Managers. They're as useless as ueue in Queue. They're not equipped with any sufficient or answers for our queries. Let's come to the point. It was told that the project handover is 2019 December. And the covid lockdown was imposed in March 2020. Why the project wasn't completed before March 2020 (3months)?. If you cite water scarcity as a reason, I won't believe because the project work wasn't stopped in 2019 when the entire city was having water scarcity issue. Even after resumption of project in 2020 September, why the flats are not handed over till 2021 April (8 months) ? Even If we remove the months of April, May, June, July & August 2020. You have delayed the handover by 11 months. And we have to pay the EMI for the flat which isn't even registered on our name. I would like to stress upon one thing. Never ever trust these liars. They will be after you till the time you pay them your hard earned money. Once you paid , you have to followup with them for every goddamn thing. If Google has an option to give negative rating. I would've given them a very nice negative rating. DONT BUY FLATS FROM THESE LIARS.

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