Casagrand Castle, Manapakkam, Chennai

By Casagrand Builder Private Limited, Chennai

It had rained and the 2 poor strays did not have anywhere to seek shelter. All the other spots were taken by other locality dogs. Since many of the residents from Castle feed these 2 dogs plus another 3 legged dog and these dogs always stay outside Castle and Woodside, they sought shelter from the rain by entering Castle. They were promptly chased out. But after the rain stopped, acting on the orders of the management, the security guys from Castle and Woodside chose one security, gave him a wooden stick and sent him to the dogs. He called out to the dogs to come to him, but they ran in fear. But they couldn't run far and stopped near a ditch/dump yard. He kept calling them to come so he could beat them. The cruelest part is that these dogs trust these guys so when this man called to the dogs to come to him, they were hesitant. He did not just chase them away, he called them to him just so he could beat them. I saw a young woman walking her dog stop this man, thankfully. She spoke with him, I couldn't hear what they were saying.

If these strays whom you dislocated from their familiar area and built your property on bother you so much when they seek shelter, you chase them away. Is this not enough? Do you have to go and beat them too? The people that you have recruited are ordered to beat these innocent lives, they are going to protect your residents? Do your residents who feed these dogs know? What a joke.

Your turnover for last year is between 100-500 crores, is it not possible to set up a simple shed near the dump yard that will cost a mere 2000 rupees at most? Won't this solve your problem? You don't have to go around beating these dogs and they won't enter your property. If you chased them from their area, are you not responsible to at least build a small shelter spot for them? Shame on you.

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Casagrand Castle sales team miss leading the customer give wrong commitment on hand over. They initially said the hand over will be by March 2021. But now CRM not giving any confirmation till now when the hand over is. As of now I came to know that they moved the hand over to September 2022. This is really cheating the customer. As per the agreement they need to pay the rent if not handed over the by March 2022. But they approached RERA and extending the handover date every time and the customer in trouble.

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I met Mr. Arul , Assistant manager - Sales (+91 950002xxxx, xxxx@casagrand.co.in) in Casagrand castle site and was looking for a property in 2019. He was informing about the upcoming property cashew and shared the plan with us and told us that the bookings for this will be opening only in April 2020, but we are taking a lakh fully refundable advance as this will give you privilege to book the house you need one week prior before we open the book for general public. Also he assured via email that this will be refunded within 30 days if you plan to cancel the booking. We didn't receive any calls till mid of April. By third week of April Mr. Arul called and informed that we can visit the site that weekend and choose the house. Me and my husband told that we are struck in coimbatore and couldn't able to make it by the weekend because of lockdown. Mr. Arul told that that's completely fine and because of covid the bookings are also not as usual and we can come anytime later as well. In the month of June 2020 we got an epass and got back to Chennai due to my mother in law's health issues. Which also resulted in spending a lot of money month on month from our hands. With this situation me and my husband decided that a housing loan will be an additional burden and planned to cancel the booking.

We again wrote a mail to Mr. Arul as he requested and waiting for the refund till date. We are disheartened with the escape behaviour of Mr. Arul and Casagrand team. The interest and customer service they provided to recruit a customer, if they use 10% of it to make sure that they help the customers at difficult time Casagrand wouldnt be having such a bad name in retention. I will make sure that I will get my money back legally, this review is only for making public aware how bad you will be treated when you are not continuing your association with a brand.

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