Casa grand no care attitude about customers

Review on Casagrand Athens, Mogappair, Chennai

Casa Grand has all it needs to win “WORST CUSTOMER SERVICE IN THE GLOBAL AWARD”. They do not mind you at all once you book the property and give you couple of landline numbers and a CRM contact. The landline numbers will always not work or will give you a message that “all customer service executives are busy at the moment” and followed by a mail that states that they will call back. However this call back never happens.

Wondering how come they do not even give a mobile number of the CRM person in this modern world but relying only on landline number.

They also have a scheme/ scam called pre-emi offer about which each of their teams such as sales, CRM and finance have different understanding. They will first attract you from sales team stating that “No EMI” to be paid until handover and that Casa grand will first deposit the emi amount in our account every month before it gets debited by the bank giving you loan. For this they charge a premium in the overall apartment cost. As per my contract I would end up paying close to 14 lakhs more than usual scheme for this offer.

The moment you book it CRM will not even know anything on this offer and being SPoC from their team they will coordinate with their finance team and ask you all types of statements and details, but whatever you give they will find way not to refund thr emi. Finally when they refund (after humpty number of calls and direct visits) after humpty number of calls and direct visits also they will refund only the interest component of the emi and not the principal. There is nothing written anywhere on how this scheme works and they take customers for raid with this.

In all. If you want any of your enemies to get in to deep frustration and high BP, please suggest them to book at least a 1 bed apartment in any of Casa grand property and you can be rest assured that Casa grand will take care of the rest.

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