I downloaded the YouCam app and explored its features, only to realize it did not meet my needs, so I deleted it. I did not sign up for any trial or subscription. Despite this, I discovered a charge of $31.99 USD from the App Store for YouCam. I submitted a 'report a problem' request with Apple, but they declined my refund request, despite the circumstances I described. I understand this may not be directly your issue, but I believe it is significant.
Interestingly, I have only encountered such issues with foreign apps. For US-based apps, refunds are processed promptly. However, with foreign apps, refunds are routinely denied. In a previous incident, the App Store refused my refund request for a foreign app until I involved the app's country of origin by filing a complaint with their government. Following that action, Apple refunded me immediately.
It appears both Apple and PerfectCorp are aware that US consumers have limited options for recourse. The idea of traveling to Taiwan to address this with Alice Chang, the CEO, is unrealistic for most people. This situation allows both Apple and YouCam to profit substantially, potentially in the billions, with full awareness of these issues.
There are numerous complaints in the App Store from other users describing similar experiences with YouCam. I am deeply frustrated and disheartened by this practice. While I am unsure what actions can be taken, it seems that YouCam is profiting unfairly from consumers via the App Store.
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