Hi!
I have been using Whirlpool washing machine, model no: 12634-360H-graphite, Product no: DL/P/1013/109228, Washer: Kohinoor(chassis no. INF122307144) since July 2012 and have valid AMC for the product. It started giving me some functional sang after we landed at Nagpur in the Month of March 2017. So, finally the machine was taken for repair by their technician on 29.08.17, with an assurance of getting back within a week .
Constant chasings and trailing mails resulted in getting our Machine back almost after 2 months i.e., in the month of October. The delays were made due to the non-availability of a part called LEFT HARNESS. We were informed after rigorous follow ups that the product is no more being manufactured by the company and spare parts are not available through out the country. Hence, machine cannot be repaired.
We are being told to generate the invoice of the product to get the machine replaced. I have been advised to select new product as replacement and have to pay difference amount considering cost of new selected product and depreciated value of old machine. But unfortunately we could not able to locate the invoice of the machine. We called up at the Reliance digital mall at Bangalore from where the Machine was purshased in 2012 to get the invoice of the same. But due to system updation they also showed their incompetence in providing the invoice.
As per conversation with their service manager, they have refused to replace the appliance just for invoice being not available. The option for replacement was from their side due to non availability of spares and not my requirement. As per AMC they were bound to repair the product. I wanted solution to the problem and mere denial doesn't relieves whirlpool from the responsibility.
But, fortunately an owner of authorized service center, whirlpool Nagpur diligently found a way out through which the part was being replaced and was fixed it successfully by that man.
A responsible action from Whirlpool end is mandatory for their buyers to remain sustained forever!
- Thank You! We appreciate your effort.