Whirlpool Double Door Refrigerator NEO IC275 ROYAL

This Whirlpool after sales and service is the worst experience , only 3 years fridge had so many problem

1 ). Cooling unit cover broke ,

Payed 400/- visiting + 500/- for the cover.

2). Relay went bad due power surge, but mentioned on product no stabilizer required.

But after this issue bought stabilizer.

3). Smoke came out of compressor.

8000+ is the cost itseems.

So keep away from Whirlpool

Already sent thousand of rupees.

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I bought this fridge for 23000 inclusive of a premier stabliser from Vasanth and co.Needless to say in this pandemic time we all know how tough it is for us to shell out our money in this fridge already we are paying annual maintenance charge every year(around 5k for water purifier) like that the moment this fridge entered our home the service guys tried emotional black mailing to make us buy their annual maintenance package for the fridge which costed crazy considering we all have seen fridges working well on its own till date.When I told them my unwillingness to spend extra right away they started saying the fridge will defenitely fail in a year or two. And if I don’t own their amc package I should just throw it away as the repair charges would cost me more than the fridge.Now my doubt is that why should I buy a fridge for 23000 when I clearly could get fridges from some cheap brands and shell out an additional 10000 for maintaining it? And how the hell can someone say that the product is bound to get repaired on the very first day I acquired it?.The moment they noticed there is no way they could steal my money in the name of amc they immediately started advising me to get a stabliser from them for additional 3k so that my fridge doesn’t fail.They literally wanted me to throw away the stabliser that I have now.Let me tell you this is all an emotional blackmail please don’t become prey for these kind of cheap tactics.Now coming to the good part whirlpool service center is surprisingly attentive and very quick.You call them today and they will be there on your door step by today.

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I have contacted customer support and followed them for about one month and now they are replying like no replacement cannot be done. They have talked to me very harshly. I'm totally disappointed with this product

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These guys cheat a lot .. supposedly their spares are very very expensive... The fan motor costed me 4k .. and lp kit 1200 it seems... But it's just 800rs while I checked else where... Rest u call I. Will give everything in detail 988671xxxx

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I bought refrigerator in 2016 and there seemed to be a problem in functioning today. Technician, upon calling, had a look and suggested that timer and biometer is to be changed which will cost around 2280rs+450rs (petrol charge). I came to know that the timer could be available in Rs 1100 approx in the market. The major concern is with whirlpool service centre.

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Whirlpool Service person visited and identified thermostat is not working and need to be replaced. He said 1700 rs and after lot of bargaining he come down to 1450Rs. When I enquired outside cost of the part is 300 to 350, not sure how that person has charged 1450 rs.

Any one faced such thing, comments are welcome.

Thanks.

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Bought "Whirlpool 265 L 3 Star Inverter Frost-Free Double Door Refrigerator(INTELLIFRESH INV CNV 278 3S, Wine Flume, Convertible)"

Product got delivered on 17th of october. from that day I am following up with Customer care but till date no one responded on this. even for our follow up their standard response is "1 day they will call", but again same no response.

while choosing between Whirlpool and Samsung, only choose this product because of make in India, but just because of these people our country name is getting spoilt.

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My Whirlpool FP 263D Protton Roy 240 L Triple Door works very badly. It stopped cooling normally, and I can't understand what the problem is. I don't like it very much, because I bought this fridge not so long ago. And I don't want to pay the master for the refrigerator check-up(

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We made a complaint to Whirlpool service center for the refrigerator used by us. Technician rectified the problem by filling gas within 30 minutes and we were charged an amount of Rs.3500 with three months warranty. The fridge worked only for 3 days followed by same problem and no cooling was resulting. We again raised the complaint and the customer support team promised to send the technician and nobody was sent for next few days.We got the Manager's number from the customer support team and within 2 hours the technician came who said that there was a problem with freezer box which needs to be replaced and new one will cost Rs.1000. While leaving, he said, "You can ask other technicians also and they will also tell you the same problem".We were not satisfied and showed to other technicians.They said, "Refrigerator is in a good condition and only the compressor is to be replaced. Before filling gas, oil needs to be removed properly which takes 45 minutes of time.If it is not removed properly, it will cause a choke in the freezer box which also damages the compressor slowly".We contacted the Manager who didn't give a proper response which enforced us to get it repaired from other technician. Our Refrigerator is working in a good condition since past 2 years. Irresponsible employees and unqualified technicians are actually causing damage to the brand image Whirlpool.

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I am purchase whirlpool refrigerator in 2016 but it was working only 2 years I am complaint for it not solution giving me

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I have purchased Whirlpool 702 FDBM refrigerator on 24/6/2016 and it was working great since I bought this. It stopped cooling on 28/8/2020 and I contacted customer service and scheduled an appointment to service the machine. The service technician visited on 28/8/2020 and 29/8/2020 and he was able to found out the problem. There was a hole in the cooling coil thereby the gas has been disposed of. He said he was going to order the cooling coil on the same day. There was another service technician and in charge of different service center came and they told me that the part might be available somewhere in north India and it might take up to 10 days to get in here.

I have contacted Mr. Moorthy ( ASM, Coimbatore, mobile number 903061xxxx) to inform you that I could not wait that long. He said he would call me in a couple of hours. He did call me and gave me an option to pick a new refrigerator and I agreed to pay the price difference. I have chosen Whirlpool WS Quatro 677 Saturn Steel and transferred the difference (as we both agreed according to the depreciation for 4 years) to Whirlpool of India's current account and it has been confirmed by Moorthy that Whirlpool received the money.

I received the new refrigerator on 8/9/2020 and they didn’t issue the receipt and warranty card. When I started to use the new refrigerator, it was extremely hot( intolerable heat with heat waves) on both sides, particularly in 6th sense mode. It was so scary because I never had this kind of experience with my old refrigerator. I registered a complaint and the service engineer ( Mohan Kumar Mobile number 76678 8xxxx) and the service technician came to check and they said it is normal. But, we cannot tolerate the heat produced from this refrigerator. Moorthy registered a complaint and came with another technician on 17/09/20 to check the outer temperature of the fridge. They brought ST-1A digital thermometer ( as per the technical department of Whirlpool) to check the temperature. ST-1A can be used to check the temperature of cold storage and inside cabinet temperature of the refrigerator. The technical department doesn’t know how to measure the temperature of a surface. The temperature measured was 36.9 degrees instead of 52 degrees Celsius on one side and 33.5 instead of 46 on the other side. On 23/09/20, I had been informed by Dinesh Kumar( Branch Service Manager, Mobile720000xxxx ) that the refrigerator is in normal condition. The way he informed me was like he didn’t take my issues to his head office.I requested the email of his head office so that I can write my concerns to Whirlpool. But, he told me to send an email to the help desk.

Forwarded this message to the following email accounts:

arvind.uppal@whirlpool.com

writetoceo@whirlpool.com

servicehead_india@whirlpool.com

helpdeskindia@whirlpool.com

I didn’t get any reply for emails from the above ids.

Please don’t buy Whirlpool products. It is a cheating company with cheating employees.

Update:

I have received a letter from whirlpool on 12/02/2021 and it said that the new refrigerator is working fine. It also said whirlpool would like to refund of 68, 080 ( I have paid INR 80, 100 to buy the new fridge )towards my new refrigerator. Even though I have informed whirlpool about the issue immediate next day of delivery, they didn’t want to take of the issue and now they want to deal with my case.According to their “ best possible solution”, there is a depreciation on my old refrigerator(41, 600) and depreciation on new refrigerator (17, 020). I still wouldn’t be able to understand why they wanted to prolong until now and put depreciation and refund 68, 080. According to them, the refrigerator is working fine and why would they offer for a refund. I clearly mentioned in my email that i don’t want a refund, but replacement with new refrigerator and I will not pay anything including delivery charges. Also, I made my point very clear not to send those kind of “best possible solution “in the future other than replacement with a new refrigerator of same kind with no additional cost.

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I had purchasedWhilrlpool FF 330L 3 door fridge on 16.10.20217

Now it is out of order, no cooling.

Last month we had lodged complaint 8039504667 3.08.2020 with Reliance Digital

Your technician attended the complaint after but it was wrongly reported as gas leakage, technician filled gas and replaced few parts and collected Rs.3000/- by cash

Immediately after2 days again it is not working, no cooling, technician they sent could not analyse the problem

Yesterday again your technician attended and now it is reported that there is internal leakage in the freezer

We are not clear how your technician could not find out exact issue and charged wrongly to us.

Now again they are saying it will cost Rs.1900/- for replacement/repair of freezer

How freezer can wrong so soon? It shows bad quality product from whirlpool

I have reported complaint to your call center team on 1800 889 1044 and asked them to re open the call and send technician but call was not at all registered or old call was not registered!?

Again I called to your toll free no next day morning at 12, lady who had received the call colteced all details and disconnected call without loging call!

I had called once again to your toll free no and asked them to relog the call, but still now I dint got any confirmation of call recorded. Reliance digital sold fridge but their customer support is worst, after that I had sent multiple mails to reliance digital but no resolution till Today 13.09.20

Please look in to the problem we have faced and arrange to replace the freezer required parts and also to reimburse already collected amount due to mistake from whilrpool technician

Whirl pool authorised service centre s s Technolgies, nanthoor mangalore was assigned the call but issue still not resolved

Very bad experience with Reliance digital and whirlpool product

I hope they will do the needful immediately and also improve after sales service support

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I had bought whirlpool refrigerator Nov 2017, it went good for 22 month and after that service engineer are only making money but not giving proper solution. I reported issue in sep 2019 and till date issue is not resolved, from last one year it's cooling is not working properly, we never expect this from a big brand like whirlpool, I never recommend to anyone.

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First of all I will request everyone to read this long but useful review of mine so that nobody got cheated by whirlpool for their worst products.

Because whirlpool not deserves even for the single star rating.

Most worst service of the most worst quality products. Neither I will buy any of the whirlpool products in my whole life nor suggest to buy it.

I m writing this review for safe guard to all the buyers who are planning to buy any of whirlpool products, if they want to live tension free life. I am very much frustrated from the service of whirlpool washing machine & refrigerator as well.

I bought a fully automatic washing machine of whirlpool about eight years back after four years it started giving problem very frequently.

In between due to my bad luck I also bought a refrigerator of whirlpool.

After four years of washing machine I started AMC for the same & spend more than its basic cost for another four years, finally after getting worst service for the worst quality product I disposed off it in scrap.

Now my bad luck story starts for the refrigerator, I bought it four years back, last month 20.06.2020 it started giving problem of automatic defrosting was not working, company technician ( to whom I say most foolish man ) just after entering in the house asked that its timer, fuse unit & bimetal has to be replaced as my experience says that for this problem these units got defective, he changed the units & charged Rs.3500.00 for it & asked that these units r guaranteed for three months. Only after 20 days the same problem repeated in the refrigerator. I again lodged a complaint for it. Unfortunately this time another technician came & doesn't know about the prior incident, he again asked the same view for earlier technician said. He again replaced the same unit. Again after ten days refrigerator stopped working for the same problem, this time technician came and what he asked me I was shocked to listen him, he asked me ur refrigerator is now unservisable/unrepaireable/ condumed & u have to but new one.

All of u can imagine what was my position at that time, after spending more than 40K on my new refrigerator now only after four years it was declared as condumed by the whirlpool technician, then I call to their company head, he also said the same thing as by the technician.

In this case how any body can go for any products of whirlpool in future or think about it in dream also.

I think it was the worst case/experience in my life for any house hold item.

Now at last I m planning to go in consumer court to give a lesson to whirlpool & it's service franchise also so that no body will be cheated by them in future & to prevent our hardest earned money.

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Hello, I will write a complete review of my new fridge. Neo whirlpool fresh 265L frost-free refrigerator with a double door. I bought a fridge from Vijay's sales during the Diwali sale.

Because of the sale, there were different offers due to which I got the Rs 23000/- refrigerator and paid a little more for the extended warranty. The executive helped me a great deal in choosing the best refrigerator for me.

The refrigerator looks great with beautiful stainless steel, and all-glass trays and flawless layout make it look amazing as well as the Interior.

The delivery was done perfectly on time, as the executive promised. The fridge works perfectly well, it never faced problems with anything and is a good match for the middle-class family. Looks premium and yet budget-friendly. I recently checked the pricing on the whirlpool site that gives Rs 21000/- of the same refrigerator.

Recommendation a must buy.

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Hope less service ,

Around 3 months ago we bought a fridge whirphool brand from Unilet frazer town , unfortunately they delivered Display piece , whirphool service center technician had visited our house & found the unit is display unit , they replaced after couple of days .after a month again the fridge was not working , we raised a complaint , whirphool service centre technician visited & informed that this unit is defective , replacement mail is sent across , we are following since 15 days from wall to post , no one is bothered to answer our call ,the customer service in pathetic , facing lot of issues , unable to use the fridge , all vegetables kept are spoiled .need immeidiate action .

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I got fault refrig(single door) ice magic, it made the life hell.

ice will be form like stone and I we have defrost it will take 2 days

if we remove it, gas leaked and when calling customer care.

they will say please wait sir on day 1, technician will call.

they will say please wait sir on day 100, technician will call.

they will say please wait sir on day 200, technician will call.

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I had bought whirlpool refrigerator two years ago but it was the worst experience of my life.......from last one year it's cooling is not working properly......we never expect this from a big brand like whirlpool.....will never recommend to anyone....think twice before buying.

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This product is very nice in my opinion. I have been using it since last 1p months. My last freeze was also whirlpool and itasted 15 years. Hence, I recommend you to go for the same instead of Samsung and other things. Cooling is very good in freezer. Also, cooling intensity canbe for upper and lower parts. It is good for maintaining ice creams unlike in Ice cream parlors. Overall, it is vey nice experience.

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Bought triple door fridge and the door got broke. After raising request with whirlpool service person came to visit and collect money. Ever after 6months new door not received. No proper response from whirlpool support. Worst service. Please don’t but whirlpool fridges..

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