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Whirlpool Double Door Refrigerator NEO IC275 Reviews

Delhi India
Backwaas Product : Big Hype low quality
May 16, 2011 12:34 PM 12591 Views

I bought a F30 Elite in 2007 on seeing its advertisement. But to my horror the product has been nothing but a major headache. After one year it has started giving problems which are of a recurring kind. Till date the company has changed the compressor 3 times and I had to shell out money on visiting charges and gas filling 5 times. In the latest instance the problem started in december 2010 and it recurred after 3.5 months on march'11.


The company charged me again for visiting / gas filling though the cooling failed with small increase in temperature. still I paid the charges, but to my horror even after the refrigerator was taken to workshop the problem is persisting.


Till date inspite of numerous complaints from 4th may' 2011 onwards no action taken by company. They say that even gas capillary which seems a common item is out of stock.


Backwaas Product with only hype and no substance.


new delhi India
Pathetic Customer Service Provided by Whirlpool
May 12, 2011 01:31 PM 11039 Views

I am just surprised to see the Attitude of WHIRLPOOL Customer Service Team is providing.  putting the event in in this forum because I am completely harrased by them.


I am using Whirlpool refrigerator, there is problem in door and it is almost broken.for which I lodged a complaint on 09 may morning time. 10th after following up for serveral time I managed to speak to the Engineer assigned for my complaint.


1) he was so rude that I almost did not want to speak to him, but I wanted to get my refigerator problem resolved. I spoke to him. it was like as if he is doing favor to me by talking to me.


2) finally he had come to my home on 10 evening, and said he will get back to me by 12th may to replace the faulty part.


3) and the horrible time starts from now. since then I am after whirlpool, calling calling and calling.he is not picking up my call.


I am calling call center they are not responding, I wanted to esclate this to the senior. AGent promised me for call back from their side in an hour.today its 12th nobody called me from whirlpool. I again spoke to agent.he is giving me some different story. and promised again that his superior will call me again.


surprised to see the feedback that, per whirpool they dont have part available with them.i would take that point if some retailer says that.shocked to know that OEM(a refigertaor maker) doesnt have the part available with them.WHIRLPOOL PLEASE WAKE UP.


me and my family are being obliged to whirlpool, kind of service they are giving. all the food are getting perished because of whirlpool.


so pathetic service.


Chennai India
Whirlpool Washing machines
May 02, 2011 04:46 PM 13405 Views

Don't buy whirlpool products, one of the worst in the industry, I purchased whirlpool washing a year back. Upto last month it was working fine, but now there is unbearable noise when the washing machine runs. The service engineer inspected and said that the drum and bearing has to be replaced and it would cost Rs.7000(half the price of washing machine) as it is not under warranty.


After paying that big amount two years back, I have shed another 7000 for this useless machine.


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Hyderabad India
Poor call center & customer service
Mar 19, 2011 04:58 PM 11920 Views

We have purchased Whirppol Refrigerator called fusion almost 4 years back. It is a really good Refrigerator with hardly any issue .


We shifted our residence few months back in this legs which have a kind of screw arrangement broken due to wrong handling by Movers & packers. Now task was to get this from whirpool.


Called to TMC , Hyderabad ( Near Nizampet ) they handed a call center number. That's it called call center after repeated busy some how got connected .


Voice on the phone promised some one will contact me 7 days later I only called with complaint number again same story. After 2-3 days some called Narsimha called and asked on phone only what is the problem


When problem s explanied he assured he will call back again call center call by me after few days .


Finally after almost 20-25 days this Narsimha called and said this spares have come & I have to pay 120 Rs each for this + his fees for visit.


Finally I got this from local shop in 60- Rs. One learning is This companies have good product but extremely bad customer service.


chennai India
I will not recommend any1 2 buy wirlpool product
Feb 25, 2011 10:05 AM 14213 Views

Ever since we purchased this fridge, we had problems with it. The cooling did not happen , water stared to drip. we have been servicing the fridge every 6 months now. The service man comes and it works well for a while then it all the same again. A month ago we even got the compressor replaced. Today its leaking again we have spent a lot on this fridge on the name of service.


I will never recommend anyone to buy whirlpool products.


Bangalore India
Good Product from whirlpool
Feb 18, 2011 07:06 PM 33024 Views

The refrigerators from whirlpool have been very successful in terms of attracting people and functioning.


I bought Whirlpool Protton F 300L Elite 6 months back, I have no issue so far. It is easy to clean and maintain. Its good look, style and size will make your home visitors jealous. It is definitely worth buying this fridge.


From the downside, its very noisy - sometimes it sounds as if something has broken. Since I had no issues with this product I never had to call for product support. It is a very known fact that Whirlpool product support is pathetic and completely useless.


As long as the product works fine, it delivers its best. I would say, if Whirlpool concentrates on making its products to work silently and improve its customer response and support, it will be the best to buy.


Hyderabad India
Horrible Customer Service, Stay away from this bea
Feb 12, 2011 11:29 AM 13773 Views

I am having a difficult time getting their Customer Service to rectify my refrigerator problem. It's been over a month since I reported the problem. I have opened at least 3 work order tickets which has been promptly closed without solving the problem.


The Customer Service guys will give you the usual run around, Service in-charge at lunch, waiting for head office to reply, will call you back in 5 min. They basically have a don't care attitude. Save your money and stay away from their refrigerator. I am in Hyderabad and have dealt with their CS in-charge Anil.


Delhi India
Bad service
Jan 11, 2011 10:19 AM 28579 Views

Its high time for this not so called good company to come forward and act wisely to save their left over image. I have heard lot of complaints about whirlpool products always and particularly talking about whirlpool proton, the service is pathetic and undesirable.


Only keeping design and product style in mind will not help the company to float, the company have to provide excellent after sales service, competitive prices, seasonal offers etc.


Every company suffers for some kind of customer dissatisfaction in some lines of their products but getting such alarming complaints is really a matter of concern for the company and should be a matter to act also.


Mumbai India
Quiet and cleans
Jan 06, 2011 06:17 PM 14059 Views

Bought this almost 2 months ago now and it is by far the best  washer/dryer we have ever used. It looks great, is super quiet and cleans exceptionally well.


We only use the quick wash function which is  done in 45 minutes and as I said, it cleans well. One thing about this washing machine for the modern family who works full time, is that to  our astonishment, after drying the clothes they come out crisp and  wrinkle free!


My fiancée is so pleased with the time she saved ironing  that she has told all her friends and family about this washer and  invited them to see the results to which they couldn't believe it! (True Story!)


My mother also commented on how quiet it was when in full spin and she has also recently bought one so you will not be disappointed.


Ours came with a 2 year parts and labour guarantee and a 10 year drum  guarantee so you cant really say no!


Overall a great product and another quality result from Whirlpool.



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Chennai India
Good fridge with bad compressors
Dec 24, 2010 09:31 PM 15312 Views

I bought this fridge in 2005 March. The first one had some manufacturing defect and it was replaced after inspection. Within 3 years the compressor was gone and luckily it was under warranty. But again fridge being an essential facility in today's world, the pains of the homemaker is enormous. Then just after 5 years(warranty period over), the compressor is not working. 5.5 years and 3 compressors!


Yes Whirlpool does not have their own compressors but take from the others(which are not so highly reputed and possibly China make). So imagine the dilemma of the owners.


This is not so with Samsung, LG, Hitachi and others.


Yes the fridge performs good till it works. But then, unlike our notion of 20 / 15 yrs of uninterrupted service, we are getting into throw away after 5 years!


mapusa India
New whirlpool fridge which shows signs of aging
Oct 12, 2010 05:35 PM 18522 Views

This story started one and half month back when we went to buy a whirlpool refrigerator...the dealer CMM said we will get th fridge in 7 days and we paid half the price in advance.then we had to keep calling for th last one and half month and were given various excuses.


Finally the fridge arrived today....with a four inch gash on th upper plastic part of th door..and th vegetable tray is stained.this has taken out th much awaited pleasure of buying th NEW fridge...they have said th company person will come tomorrow...will write what happens next...till then CMM can wait for th rest of th money.


Mumbai India
Wow factor
Aug 24, 2010 10:09 AM 17309 Views

I have had this fridge freezer now about a year it nearly went straight back I couldn`t get it in my house the measurments that they gave ( as I bought it off the internet ) didn`t include the handles but luckily the delivery guys knew how to take the doors off and it went in ok straight into place where I put it on and left it to settle for about 6 hours, the adjustable feet are a bit rubbish as I needed mine raising up a bit at the back and as the back has the wheels the adjustable feet were at the front so I have now got mine on a thin piece of wood at the back as you must have it level or it makes a bit of a whirring noise from the fan and the freezer can block, still on the outside the led display on the door is great and the buttons are self explanitory the temps are easy to alter it has a vacation button where you can switch off fridge but leave freezer on I think it could do with a button to do the opposite too just incase you get and frost inside ( which I tend to get as the vents are at the back so your bound to block em up at some point when squeezing things in ), that's about it for the outside now inside, the freezer as I mentioned before about me squeezing things in is actually quite small some of the larger supermarket pizzas wont fit in unless you unbox it and the shelves are a bit naff if your wanting to stack bags of chips/ chicken nuggets etc as they sometimes fall off the front when I open the door, the freezer doors has the shelves like what you sit milk in which I find a bit useless in a freezer I have filled them up with boxes of burgers and fish fingers ( the smaller boxes ) just to put them somewhere really and to make more room on the shelves, the freezer also has 2 darwers the bottom one is slightly bigger I use that for all my frozen meat I have a relative as a butcher so I get lots of meat with short life so I pop it into food bags and pop it in that drawer, the drawer above is still a nice size I use that for the kids lollies and ice pops as once they are loose they go everywhere, it also has under a shelf 2 pull out ice cube trays I hate ice cube trays cos if you want one cube about six falls out so I don`t use them I find the bags easier, well thats about it for the freezer other than I has 5 glass shelves ( more can me bought ) and they are removable though not into lots of positions, no on to the fridge on the door there is a top shelf with a roll down lid which I use for cheese and small jars etc below that to the side there is the water dispenser which has the small led display on the top also the for topping the water filter up is on the top too the top shelf has to be removed to pour water in or you need to fill the filter up by removing it to its full capacity at the side of that there is a small milk shelf which if putting milk in can only fit in a 4 pinter below that at the bottom of the door is a shelf as long as the door but its not very wide so I find it a bit useless not alot gets put in, it the fridge itself has 4 glass shelves which are removable again like the freezer not into many positions though and 2 drawers, milk I have a problem storing in this fridge unless I buy as I use it otherwise it gets stored on its side I find my drawers are a little bit rough pushing in and out not very smooth but other than that the drawers are sturdier than they feel, under the 2nd shelf there is a removable wine holder which I use if you remove it it leaves plastic circles on the side which look odd, the only thing its missing to me is an odour ioniser inside to help keep things fresher for longer other than that its a fab fridge it looks lovely and really finishes off my funky kitchen



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mumbai India
I agree, Never Buy Whirlpool products!
Aug 16, 2010 03:59 PM 16055 Views

My Story ain't different from others as Me too a sad and dissatisfied customer of the hyped American WHIRPOOL brand purchased a whirlpool refrigerator 350 Icemagic in 2002 with a proud sticker displaying big 7 Years Guarantee and the very first year faced a Kaput of some electronic controller module. Upon calling the SVC Centre I got my biggest shock when I learnt that the actual warranty was only for a year and I happened to just complete 13 months ( a phenomenon that's usually programmed I guess!). I questioned the deaf years why didn't the salesman clarify this when he sold it to me. Anyway, paying a charge of Rs.3500/- for the replacement spares and visit Fees was the only option I had.


The Engineer who Visited to service also collected an AMC charge for that year which was another Rs.3500/- for my good and now the Fridge was covered for 3 times the cost as compared to the AMC offered during sale. But good that I did the AMC as the fridge ( the same component) gave way again within the second year. The visiting Engineer rectified the problem though, said a stabilizer need be installed (worth Rs.5000/-) to protect the fridge from spikes and surges.


Now this was taking my nerve. I flatly refused to his offer and said, firstly we dont have a power fluctuation problem as we are staying in a megapolis city of Mumbai and if it is still required it may be very well installed, but at the cost and consequences of WHIRLPOOL.


ahmedabad India
Stay away.......
Aug 12, 2010 10:08 AM 32337 Views

Three door refrigerator looks like very good..but function wise its very bad..we purchased before a month ago but fridge last door means vegetable box is not proper working...there is always ice in last vegetable box....there is no such good customer services from whirlpool.....they came once and then after they are not given any such good response...power cut facilities are not there..........lot many problems we facing after purchasing this three door refrigerator........we never suggest anyone to purchase this fridge.......and we also planning to change this fridge.....whirlpool service center not given proper answer...nobody have any knowledge about this fridge.....


Please give them proper training as they do not know how the fridge is functioning.every time different person came from service center and they gave us different suggestion about this fridge function.....every service persons feed back is change every time.....power cut off facility is not there then how can its being fully automatic....now we want to change this fridge any how other wise will go in grahak suraksha....


Kolkata India
Not good
Jul 08, 2010 06:13 PM 14514 Views

We brought this fridge around 18 months ago, as soon as it was delivered there was a fault with it straight away, for some reason it would not adjust to cool temperature. As it was purchased less than 28 days it was repaired free of charge.


The freezer draws are easily jammed and take a bit of frustration to get them out! The shelves are easy to remove for cleaning but are a nightmare to put back in. Around 14 months after we purchased it, we had another fault, a relay was getting stuck and kept clicking, after a few hours, the light would turn off, then eventually the fridge would turn off. Unplugging in and out solved the problem but it kept getting more and more frequent, until it got to the point that we either brought a new fridge or we get this one repaired. They sent an engineer out to fix the problem which was a new control board was needed. It cost us for the repair which also placed a new 12 month warranty on the fridge.


A cool feature, in the freezer is that you can detach the draw handles and use them as ice cube trays, although they are a little awkward to get out. All in all, I'm in no way happy with this fridge with the amount of faults there have been, surely fridges should last a few years at least?



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Very Nice Refrigerator
Jun 24, 2010 09:26 PM 13928 Views

Its Very Nice Refrigerator.


This is a Whirlpool 180L Master Piece, Single door refrigerator with 180 lts capacity. It has a Creased Sturdier door with rounded edge - Added Robustness, Semi Recess handle on door - Added convenience, Single Sheet metal body - Added strength, Roll bond Freezer - uniform & faster ice making, Electromechanical thermostat knob - precise temperature setting, Antifungal Gasket - Keeps refrigerator free of germs, White opaque freezer door, White opaque chiller tray - for bottle & milk storage, 2 Bottle trim - upto 2L bottle storage, trim design allow faster bottle cooling, 3 Multipurpose trim - for storage of Jam, Sauce, Medicine bottles etc., 1 egg tray - for storage of 7 eggs, 2 plasticised wire shelve, White opaque crisper - crack resistant, Glass crisper cover.


Kolkata India
A real problem child, better stay away
Jun 01, 2010 02:52 PM 43248 Views

After 3 months of research (both on-line as well as several visits to electronic shops) we decided upon 2 brands: Hitachi and Whirlpool, both the brands offering 3 door refrigerators. The reason for choosing a 3-door option was the idea that a separate vegetable drawer/basket will give much ease in day to day operation. While Hitachi was an excellent product, we found the cost is on the higher side. Also were not sure about the after sales service of Hitachi Refrigerators in Kolkata as the model was available only with a very few dealers and even those having a stock of the item confirmed that very few Hitachi 3-door refrigerators are actually sold in Kolkata, given the high price and little advertising of the product...


The Whirlpool Protton was a relatively new launching in India. The model is available in 300L and 330L capacity with Elite and Deluxe variants. We went for the 330L Elite model which offered some additional features over Deluxe model like: 1) Electronic Control Panel mounted on the Freezer door with 6th sense cooling technology (not sure though how good it actually works), 2) Additional Fresh Fruit Tray in the main refrigerator compartment, 3) LED white lighting in both Refrigerator and Freezer compartment (looks really great). 4) Door Open Alarm etc.


The product was delivered to me with some paint defect on one of the sides, looked like some re-painting was done after some minor damage (suspicious, could ask the dealer to change it, but just did not bother much because the sides were not visible in our placement. Also the attitude of the sales person in the dealer's shop: Great Eastern Trading, Garia was not at all cordial, just avoided arguing with these clever sales people).


Since purchase working fine.


This refrigerator does not have any energy star rating. I don’t know why. May be BEE authority are yet to fix a standard for 3-door refrigerator (Hitachi also does not have it). Hopefully will be 4-5 star rated, given the fact that other 2-door Protton models have 5 star ratings, and 3-door will help saving more energy as separate doors mean you open up small portion of the refrigerator at a time. However, one thing I must mention that the design of the bottom most vegetable drawer is not perfect. I found some chill leaking out through bottom corners. I put strips of adhesive tapes to temporarily solve the issue!! will show it to Whirlpool engineers if I get a chance.


Now the sad part of the story:Whirlpool's much hyped 6th SenseCooling Technology stopped working last week, just a month after purchase. None of the buttons on the 6th sense control panel were responding, leaving the refrigerator working without any temperature / other control functions. Fortunately, the compressor is still running and cooling, but I apprehend, it may stop working any day.


After 3 days of lodging the complaint, one service engineer finally came and he looked like absolutely unfamiliar and ignorant about this new product.He switched the refrigerator on and off number of times, without any result (I myself tried this a number of times even before he visited, anybody, even a layman with some common sense would do that). Then he tried to pull open the control panel from outside (how ridiculous) !! and finally gave up saying he will come again later to change the panel. Now 5-6 days are gone and Whirlpool Customer Care is saying that a Senior Engineer will visit to rectify the problem, but they are clue less about when he will find time to come. Also, given the breadth of knowledge and level of competency of the Whirlpool authorized service engineers, I am afraid whether there is any hope at all ! (incidentally our LG Air conditioner developed a PCB fault yesterday and it was very efficiently replaced and repaired within 2 hours by knowledgeable and professional LG engineers. Really commendable. Now I realize why these Korean brands have such big market presence in India).


My humble advice to any one planning to buy this refrigerator: better stay away from high-end models from Whirlpool as the quality and durability of the electronic parts are apparently very poor. Either go for basic models, or choose a reliable brand (Hitachi for ex.) with better customer service.


chennai India
Proton 3 Door - 6th Sense - Do not get fooled
May 14, 2010 09:22 PM 27478 Views

This whirpool product is yet to be launched in Mouthshut site. Lot of colorful advt. in media. Whirlpool is doing false promise of giving Reebok watches and sunglass as a gift (spoiling name of Rebok). Ask for gift before buying the product, you will realize then there is no such gift, its a false promise.If you are sensible, do not buy this 6th sense product.


The product is complete poor in energy saving. Though looks pretty good, it requires lot of maintenance which may start right from 1st day. Do not go for milk white model, it will be delivered with full of scratch. Neither dealer or whirpool would listen to you. Your hard-earned money of 22-25000 will go in vein. If you want whirlpool service, please go through this same site for all whirlpool products. This worst brand should be banned from India.


The coolest one
Apr 29, 2010 04:46 PM 48055 Views

I had bought Whirlpool Refrigerator F30 Elite 285 litres frost free double door for rupees approx 12, 000 /- way back in 2006 from army canteen in delhi . Its working fine, so I called it the coolest one . The product was delivered the next day of purchase as told by the dealer, to my surprise it came on time. I was surprise even most when I found that the auto wala , he himself single-handedly carried to my floor on his back like tea leave picker. Thanks for fiber body and replacement of metal with plastic . The fridge was properly packed in plastic cover with thermocol and carton to avoid any damage to the body. The packaging is good made according to handling condition in transport. F30 Elite was an replacement for a refrigerator was Kelvinator which I was using during my bachelor and student life. I was so emotionally attached with old refrigerator, I had old memories of bachelor hood associated with it …HIC..HIC…hope you got it. Its double door with ample room. Its bested suited for small nuclear family.


The frozen section , is 30-40% used that too during summers for ice-cream and chocolate camouflage and hidden from kids. The frozen section has three part the chiller which makes the ice faster. It has ice holder and plastic twister is very handy in getting the ice quickly by simply twisting and collection in plastic tray below. The design of the twister is very user friendly. It reminds me of those old days when I had to use spoon, to remove the ice from aluminum tray. Wire mesh to keep you frozen food, I am vegetarian by choice : ) so this section is of not much use to me accept for keeping ice-cream , frozen mattar(pea), French fries, etc. The bottle section in upper door, I could not make the best uses of it like bachelor days HIC. HIC due to much restriction these days from family. It lies empty most of the time, accept for keeping chocolate. This part is used to make bottle full of ice when we are going on long drive in Delhi summer’s.


Lower doors , here all the kitchen get stored . The front section has the egg stand ample space for keeping approx dozen of egg. I keep the lemon being a vegetarian. The lower door has two section one for holding the bottles.The bottle holder is detachable modular easy for person to clean and place them back. The racks have ample space to keep four-five normal one lire per bottle.Then on the main lower section , we have one closed transparent basket with vents keeping vegetables for controlling the air flow to vegetable.The vent avoids too much freezing of vegetable for longer freshness. Then we have three toughed glass racks with metal surround the edge enough to hold 3.5 kg of goods. It has special strong plastic tray for paneer and mild food item above where the temperature is lower compare all the panels. The glass seems strong looking at them.


Cosmetic box /section in lower for ladies where they can keep costly cosmetics. Which is never used at all by me. Air control system , which has vent so that you can easily control the flow of air to lower section. Deodorizer, to remove unwanted odor. It basically contains charcoals bags in it.


Compressor is nice small placed at lower open back site of the. It’s a black small one, gets hot a lot during summer may be due to excess work load . Sound, from the compressor is the not much . But u can feel the sounf during night when the world is silent.


Cleaning of the fridge I do it with Colin outer body only, the blue famous liquid and fresh normal water for inside using cotton clothes clean soaked in water . The clean, dry and placing them back in racks


Frost Free , this is the feature or revolution in domestic refrigeration tech. As in old days, I had to switch it off for long time to defrost it. Now in F30 Elite, Its auto defrosts. I had never done the defrosting manually in last 3 years. Power consumption , its cost you approx 4/- rupees per unit in Delhi. So I adjust the thermostat accordingly. The power consumption is minimal , I don’t remember the wattage of the refrigerator . But it is easy on your pockets. Regulator/thermostats , it has option and range for summer and winter. I generally I keep 2-3 in winter and 5-6 during summer. Lights , it has lighting inside lower door only which help us locate things easily. I wish the light was their in upper door too, No light in upper door. Hope Wirlpool works on the same .


Hyderabad India
Bogus After sales service of Whirlpool
Apr 20, 2010 07:25 AM 14850 Views

Whirlpool is a bogus company. They do not have proper after sales service and are more dependent on local repairers to attend the customer problems. I had this problem, when upon calling their call centre, I call their rep. saying it is gas problem then second person came saying it is compressor problem and post that in one week they have changed this compressor twice but problem still exists.


Just don't buy their product, they are just bogus company without any complaint addressee system. I Every time I called their so called customer care but they care damn for it. For them JO CUST SE MARE WOH HAI CUST-OMER.


Suggest not to buy Whirlpool product.


YOUR RATING ON

Whirlpool Double Door Refrigerator NEO IC275
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Recent Questions and Answers on Whirlpool Double Door Refrigerator NEO IC275

500

Is credit note available if I choose not to buy whirlpool brand again ?? .. currently replacement offered from whirlpool. Not satisfied with brand so

May 24, 2023

By: naveenmys70

Answers: 0

500

My fridge ff400 elite the icemagic lites flicking very often and fridge goes off. By putting off and on it starts working. What should I do.

Mar 05, 2023

By: anxxaviations

Answers: 1

500

hello guys,i need your help,I bought this refrigerator about a year ago, I was facing the problem of refrigerator cooling.But I can''t repair it, because its circuit diagram on the back cover is torn and corrupt. My refrigerator model number is 313d elt protton. I tried to get it from the internet, but it was not available. I would kindly request that anyone who can, if possible, photograph the circuit diagram and send it to my e-mail address.my email addres is nishanthamd@gmail.com ,Thank you.

Sep 23, 2019

By: nishanthamd

Answers: 2

500

Which color varient is good?

Jun 21, 2017

By: ajeeshramleela492

Answers: 1

500

Which type and number of light bulb is fitted in Whirlpool G.Supreme 180L old model no. 9232 against Sr.no. INC051408756 . My fridge bulb is fuse and fuse bulb is mispalced. Please tell me immediately.

Mar 02, 2017

By: pkumar4477

Answers: 0

500

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