This is just not acceptable. I bought the Whirlpool Whitemagic, fully automatic, 6.5 kgs capacity, top loading washing machine just 2 months back and now the PCB fails….
I am a middle-class working lady, working for 10 hours a day, spending an hour each travelling to and fro to work and for my convenience I shelled my hard earned 16, 000 bucks in all. One morning I woke up only to realize that the machine just does not switch on. Since I had to wash the clothes on my own I reached late to work, my boss took my case left and right, had to work overtime to finish my work and returned home totally exhausted. The mechanic who visited the other day examined and said that the PCB of the machine had failed.
To my luck, since it was in the guarantee, warranty period I didn’t have to spend on the replacement. I have heard that the replacement costs somewhere between 5k to 7k which is a huge amount especially for middle class people like us who have to slog for almost a month to earn that money back.
When I inquisitively asked that guy the reason for the failure of the PCB, he said that it could be due to the moisture since the machine is installed in the bathroom. This came as a sad surprise to me since it contradicted to what the mechanic who had come for the first installation said. I had made it very clear to him that I will need to keep the machine in the bathroom since I live in a compact house.
He confirmed that it would not harm the machine and further did an upselling by motivating me to buy their branded water and rust proof, powder coated trolley and cover to avoid any damage. Considering the safety factor and a onetime spend, I paid him the money although I found it more expensive than the ones available in the market.
To further add to my misery the trolley has also started rusting and the mechanic with a sarcastic smile said that this should have been anticipated as it is kept in a moist place. Man, this is like fooling people. Just a marketing stunt to recover the reasonable amount quoted during sale. The other aspects of the washing machine such as washing, rinsing etc are also average. It does not dry the clothes unlike my earlier semi-automatic machine. I read some reviews today which say that the machine is designed to perform only for 2-3 years. And I bought this considering the durability aspect. My only concern now is how long this replaced PCB will survive? I definitely cannot afford the cost of replacement.
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