Energy Efficiency Tag line -" As unbelievable as it is, the all new Protton world series consumes lesser energy than a CFL" making it one of the most energy efficient refrigerator in its class.
60W CFL Lamp is referred here.
Procured in Sept 2016
occupants - 2 Persons with 10-20 days of 4-6 visitors in a year
Power consumption in Dec 2016 was Rs 1986/-
Since June 2018, it started taking exponential Leap.
Jun 2018 - 3024/-
Aug 2018 - 3500/-
Oct 2018 - 6400/-
Dec 2018 - 5583/-
Feb 2019 - 3296/-
April 2019 - 5444/-
we got alerted in Aug 2018 and we started checking the root cause.
Starting with the meter, and than followed up with the ceiling fans, then FTLs, Inverter, Solar Heater Circuit, Submersible pump etc one after the other.
finally the fridge was singled out.
when matter reported in Nov 2018, Service Engg visited and told us the stabiliser is the culprit, you get it replaced with a new one. WE DID THAT ASAP.
Again in the next bill no relief, we called them again, they started avoiding us, stop giving reply and response for more than a month.
feb up with the response, we finally approached the Help desk, we started getting some response.
same team visited and confirmed us that the compressor was defective and needs replacement.
We agreed for the repair/ replacement which was covered under guarantee,
However, they refused to get it done at site, took it to their service centre asking us to pay the transportation cost!
Told it will be returned in 2 days.
Finally got ready in a weeks time and asked us to Pay for the service and gas filling charges to deliver it back.
For a defective product, instead of cooperating with the consumer they are blackmailing us to pay to deliver the product.
Does Whirlpool have any reply to these pains of the consumer.
a) Excess Elect. Bill burden on us due to this defective product.
b) The harassment due to this recurring financial burden.
c) The cost of finding the root cause by employing an Electrician.
d) The harassment for a week without a Fridge in this peak summer and the indirect loss due to it.
Would never ever recommend for WHIRLPOOL products.
unprofessional people, not willing to help the consumer.
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- Thank You! We appreciate your effort.