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Vivagroupindia

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Vivagroupindia Reviews

Hyderabad India
Bad experience turned into a good experience
Feb 22, 2011 06:48 PM 3676 Views

Viva Books is one of the publisher I love for the kind of books they bring to the Indian market. Generally I purchase retail. After knowing the website and sale is in place, I ordered a few books from the website. Unexpectedly technical glitch happened. Money was deducted, but final order page did not come at all. The initial contact with the technical team did not go as I expected.  They choose to deny.


As it is all electronic world, once I am ready with my evidence of SMS, online account of the credit card, the team looked a bit deeply into the issue and acknowledge the technical glitch and accepted that they got money and asked me to send the books I have ordered. Later onwards the interactions were smooth and fine. They followed up to see that my order is delivered.


I wish the technical teams should be willing to look a bit detailed and deeper as technical glitches are possible for whatever the reason.


Overall, I am happy. They retained me as their customer


Best to the teams there


G. Sreenivasa Rao


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