As the name stands VIP the quality of the product we think should be of top notch and yes a lot of indians believe in it as brand VIP is one of the oldest brand in India which is known for its quality and relieability of its products specially luggage bags , same like all people I also wanted to buy a product of this brand.
I purchased a duffle bag and one luggage suitcase.At the time of purchase it seemed that the quality of nylon and fibre used to built was of good quality and most important the rollers seems durable.
I have taken this bags for outstation tour to J& k and after my tour while returning back I felt that the roller luggege suitcase not rotating and this happened in J& k as my bag is fully loaded its not possible to lift the bag and go so I rushed to nearest bag shop for its possible repair but he told that he dont have this kind of rollers so I have to go another centre there also same excuse , their he told me that this kind of rollers are not available in this area and asked to to contact customer care as my bag is in warranty period.
Then I contacted cust.care there they asked me model no. and told me that they have one shop in J& k where I can get its rollers.The place where he told was around 17 km from my area , as I am helpless I have to book a auto and visited that shop and within this I saw that stitching is coming out from one place and my cloths are coming out .After reaching the shop I was told to keep the bag and it will get fixed after 3-4 days including the stitching problem but I immediately wanted to get fixed because I have to rush out for my train but the shop owner told me it will not be possible to get fixed now.
So I a have to purchase one large size local bag as my cloths are popping out from the bag.I all returned to station one more luggage with including that defective bag.
After returning home I gave it to the shop got my bag fixed after almost a month.
I didnt expect this from VIP and this all happened on my first trip with this bags and in meanwhile the VIP duffle bag rollers are wobbling.
I recommnad people not to go for VIP instead go for samsonite, safari, or american touristor fibre luggage bags which are much durable than this nylon bags and also I believe that they have much good quality rollers.
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