I had a similar experience when their senior sales person named Arul came at 10-30 PM to present their range of products. His talks and service looked genuine and I bought the high end one unit with 14 stage with Minerals additives. He also shown me that Veon is the only company with clean online reputation. I was actually happy with my decision.
Promises and Reality has been different then on.
1) They don't charge for the service life long- Reality they charge Rs 600 for Spun filters which can be changed yourself and costs Rs 40-50/Pc. Sold on amazon with good reviews.
- If you do this your warranty voids- Why we need to pay Rs 600 for the Spun filters they have bought from similar source only at exorbitant price and fooling free service?
2) They don't have more than a few people on their pay role for service- say 2-3. It is out sourced. The technicians themselves have been cribbing about the poor quality of the systems and this comes from all complains they attain for Veon.
3) Their spares are overly priced and of mediocre quality. Had to change motor 2 times already in 2 years.
4) They don't feel bad about the bad quality and products they have given. The Org. is made up of people looking to do their job and go back home attitude except those sales guys who are running after incentives. Even they will call you randomly after every few months if they can trap you for Rs 600 Spun filter.
- A lady called me today and when I expressed my displeasure about the product and service she was taken aback but was okay with it. I asked her to escalate to her manager that their malpractices are visible after more than 2 years of experience but I am yet to see if they have courtesy to call back.
5) It's a BLOT ON INDIAN ARMY'S Reputation or may be they are few of those Corrupt Indian Army People who have learnt the art at the highest level.
Please go with a good branded one and don't experiment with this company. It's not worth at all.
Hope they get themselves straighten.
- Thank You! We appreciate your effort.