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Udaya Ayurveda Resort - West Yakkara - Palakkad Image

MouthShut Score

50%
1 

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Nila Nagar, West Yakkara, Palakkad 678701, KL

+91-2115-305200, +91-2115-305220

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Udaya Ayurveda Resort, West Yakkara, Palakkad Reviews

Worse experience in my life
Aug 01, 2019 04:45 PM 976 Views (via Mobile)

I am writing this letter following my stay at your hotel, Hotel Udaya Ayurvedic Resort for last two days. This letter is in regard to the poor level of customer service with high customer dissatisfaction. I opted for your property after checking your website which portrays a completely different picture, as compared to reality. You claim to provide a lot many facilities which is not even available on your best rooms – Right from the time of check-in, my experience had been the worst ever. I actually could not understand if that is for the beautification as per you people, or is that your lack of Hospitality. Though there was nobody to welcome at reception It took 10 minutes for a room service boy to address us and another 15 minutes to call the receptionist. And to the height of irresponsibility, the receptionist is unaware of the booking details, and the service boy the one who is unaware what am asking for. The room service has never attended on any of our calls either for the tea, meals or cleaning up the rooms. There was no water in bathrooms and toilets at the time of check-in and I had to drag the person along with me after calling for the service some 10 times. A/C is an another havoc. I didn’t even dream of facing A/c cut-off in such a star claiming property at 26 degree atmospheric temperature. You have got electrical appliances which either wouldn’t work or there would be no electricity to operate. This is how you conserve electricity, I hope.


If I talk of your hotel outside the room, the pond below the wooden cottages have not been cleaned for the past years , so filthy water breeding mosquitoes.


In short, you have totally shattered our vacation leaving us more tired than ever. I have written all these comments on the website. Your property and services are not even worthy to be checked-in for free.


I will definitely take up these issues, and will make sure that your property does not even get a single star.


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