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Tradus

MouthShut Score

34%
1.86 

Customer Service:

Product Quality:

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Reliability:

1800-2000-282

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Tradus Reviews

Good resolution of problem
Mar 30, 2012 07:22 PM 4000 Views

The problem was with Courier Company Blue dart. But tradeus replied back and sorted out the issue. Not only I got the product in time, but also I am happy with the follow up that they did. I will shop again. Especially for tupperware, I did not want to deal with any sales-women who tries to call you every time she has to meet targets. I am happy Tradeus has tupperware products. Now I can shop for kitchen products which are boring to shop for from physical shops. I only wish they had cash-on-delivery on all the products.


NEVER TRUST TRADUS
Mar 28, 2012 06:33 PM 2020 Views

I HAVE PURCHASED MICROWAVE OVEN.......ITEM SHIPPED TOO DELAYED AND FOUND DAMAGED....NOW SINCE 1 MONTH THEY ARE MAKING ME TO REVERSE PICKUP SINCE ONE MONTH. THEY ARE "BINA NAAK KE" KUCH BHI BOLO UNKO KUCHH FARAK NAHI PADEGA...UNKO SHARAM HI NAHI HAI....SO I RECOMMEND NEVER TRUST TRADUS. FROM OTHER ONLINE WEB SITE  SHIPMENT IS VERY FAST LIKE E-BAY, INDIAPLAZA, FUTUREBAZAR ETC. BUT IN TRADUS SHIPMENT PERIOD IS VERY LONG ALWAYS....SO TRADUS IS NOT RECOMMEND.  FOR COMPLETE MINIMUM 75 WORD OF THIS REVIEW I WROTE : NEVER BUY FROM TRADUS...


indore India
The worst e-commerce site
Mar 26, 2012 02:13 PM 1772 Views

I have ordered for a "Toshiba" harddisk on 16 of this month and till 20th there is no update of product being dispatched. it is always showing as "awaiting dispatch". so I had mailed them regarding this. Their customer care is very poor in responding to customer's queries. They don't even have a dedicated phone line to contact. after 2days I got a call saying that it is because of " my payment is not yet received".. it is crap. I had paid for it on 16th itself and I got confirmation from my bank on this. They are just trying to buy some time. They asked me to send a screenshot of my payment. I had sent them on that day itself. They never responded after that.


It is 26th today but still no signs of any response from them. I am having the worst of the shopping experience with "Tradus". They should understand that success of a E-commerce depends on how satisfied their customers are, with their service. without this how do they expect to become the No 1 and 2 in E-commerce.


YOUR RATING ON

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Never buy from any ecom site of India if no COD
Mar 22, 2012 12:09 PM 2704 Views

Placed order for Toshiba 32HV10 32 Inch LCD TV on 12 Jan 2012


14 Jan 2012: Got mail from them thanking for order and stating " Please note that the shipping time of the product is 5 working days"


15 Jan 2012: Got mail from them stating that their vendor SANJAY ENTERPRISES will be shipping order very soon.


17 Jan 2012: I sent them mail requesting update of shipping.


19 Jan 2012: got mail from them "Please note that as I have checked with the seller, your product against the Order id 2106372 will be dispatched with in next 2 working days"


19 Jan 2012: another mail stating "Please allow me 4-5 working days for dispatching the product. In case you want to cancel the order please let me know so that I can do the needful"


22 Jan 2012: I requested cancellation of order as no shipping yet.


22 Jan 2012: They initiated refund process.


30 Jan 2012: got credit of money in my CC account.


Moral of the story is never give any order to Indian ecom sites, if they do not offer COD.


Mumbai, Maharashtra, India India
Tradus is a fraud Website
Mar 19, 2012 05:51 PM 2197 Views

I bought a Htc Explorer for 7, 000/


I was happy with the price but when the phone came, it was in unsealed condition and probably used


It was from govind electronics


They are frauds and cheaters, a part of Ibibo group!


They have discount coupons to cheat on people, never buy something from here, u must be lucky if you not get cheated!


Their customer care never responses and they answer you queries


The phone had a fake battery too.


Mumbai, Maharashtra India
Dell XCD 35- OPENED AND NO BATTERY !
Mar 19, 2012 02:33 PM 1773 Views

I received my dell xcd 35 phone in unsealed condition and with no battery! one scratch on the back panel.no micro sd card also! :( TRADUS ARE CHEATERS! I do not recommend this site to anyone!


No VAT/TIN of the merchant was there. And when I mailed them regarding the issue, just got a system generated mail that I will get a response in 48-72 hours. And in fact after 4 days(96 hours), I didn't get any response from them. And there is no contact number of them, the only way to contact them is email only.


Tradus is fairly ok
Mar 08, 2012 06:29 PM 3933 Views

Prices on Tradus are good mostly, specially their Daily Deals.


The biggest problem is they don't have a call centre number wherein one can log in their complaints. It smells of something fishy.


And remember, Tradus is a Chinese group.(FYI only)


I logged in my complaint through email, and they are yet to resolve it despite more than 1 month. I am yet to receive my free gift item which I was promised at the time of submitting order.


Sent me a 2nd hand mobile without invoice
Mar 04, 2012 11:59 PM 3610 Views

I am writing here my tradus experience I have bought two vox mobiles on tradus.in my order numbers are


Transaction ID:


2210849 Order Date:


17 Feb 2012 Total Price:


Rs. 699


Transaction ID:


2191483 Order Date:


13 Feb 2012 Total Price:


Rs. 899


Now two mobile which I have received not working in fact those two are manufacture default phones which manufacture date is around jun-09 so us 3 years old stock and without invoice and TIN number these groups company loooting government by sending products without TIN, I asked about INVOICE to their care by calling them bt none of their agent has answer, and on feb 21st I have requested reserve pickup for these two 2nd hand mobiles but no didn't came to my house till now, now I am going to consumer court for cheating customers and governament tradus.


Mumbai India
Letsbuy.com are thievs
Mar 01, 2012 07:09 PM 2054 Views

Please & Please do not even log on to letsbuy, they are jerks. I have placed an order for which I never ever received a serviced & they have eaten my money. Its only me who was calling them & they never responded.


The worst ever call centre. Today I have lost my money & did not receive the product as well. They are suckers & are total fraud.


They first take the money & then try to procure the product for which you have paid to them & finally tells you that we can not refund your money as well as product is not available with us. Take the discount coupon of the money paid by you, that too after 14 days.


New Delhi India
Fraudulent trade=tradus
Feb 29, 2012 04:49 PM 1884 Views

I just have got a piece of worst customer services from tradus.in . I ordered an HP pen drive and they delivered the same but without invoice/bill. Only a dispatch receipt was there with address printed on it for delivery. No VAT/TIN of the merchant was there. And when I mailed them regarding the issue, just got a system generated mail that I will get a response in 48-72 hours. And infact after 4 days(96 hours), I didn't get any response from them. And there is no contact number of them, the only way to contact them is email only.


Once you have purchased something from them, you will be on the mercy of their poorest customer care.


The facts about tradus.in felt by me:




  1. They didn't deliver invoice/bill with the pen drive. So how can one avail manufacturer warranty? And, Second, they may be involved in tax fraud.




  2. No customer support on phone. Means they know about their poor service. If they provide the phone support, they can't answer the complaints.




  3. While sending a mail, you get a system generated mail and then starts a real chase for response.






I feel, they are real DON."Tradus se response lena mushkil hi nahi.":).


Jokes apart, If you buy something and faces a problem, Just be ready to face the VIRTUAL Customer Care.


I think, proper Customer Care makes a front part of these kind of online portals. And a poor CC service means don't go for them. I had experienced online shopping on other shopping portals like homeshop18 and letsbuy.com and didn't experienced any issue.


So, in my view see this side of tradus before ordering something.


This is worst and fraud website. Do not go for it.
Feb 29, 2012 09:47 AM 1972 Views

I recently bought mobile phone from tradus.in . It was inside sealed bag but totally unpacked. and best thing is it was not working at all. I follow up so many times to them. finally they gave me olive's service center numbers which is product company service center. They are not ready to refund or replace. They want me to go to service center and do repair n all. Please do not go for it at all.


Tradus refusing to refund my money
Feb 15, 2012 12:26 PM 2034 Views

I had bought a couple of products during the clearance sale recently on 28th Jan 2012. One of the 2 products has been delivered but other one has been cancelled. in spite of many emails tradus has not refunded my money to my account. I have even send them scanned copies of my bank transactions but didn't get any satisfactory response so far. The worst part is they don't have any CC numbers where you can call and give mechanical replies on emails after 2-3 days. Worst customer care in the online retail space. Please avoid!!!


Good Experience
Feb 13, 2012 01:33 PM 4725 Views

Have done three orders in tradus.in.


(Order 2133744)


I bought a Canon Digital Camera in'Deal Of The Day'. The delivery speed is okay(Sent by Aramex Courier - Distributor is Poonam Creation, Mumbai). Then I needed to contact for Republic Day gift voucher for'1500' INR; A representative replied saying the voucher will be sent in next'24' hours to my registered email. No, GV received! So, I sent a mail once again. Got the same reply from the representative but no GV received. Then shouted in email saying "You have cheated two times. No gift voucher received". Then I got the GV for 1500 INR.


(Order# 2182496)


Then I placed another order Western Digital 500GB hard disk; I placed order on Saturday and I got product on Monday morning by Blue Dart(Distributor AVS INFORMATICS, New Delhi). Speed is faster here.


(Order# 2186953)


Based on the experience of above two orders(except the GV delay), I am very happy with Tradus. So, I have placed one more for in Deal Of The Day -'Softel Centrifugal Juicer Sr.'. This is also delivered on-time by Blue Dart(sent by manufacturer itself - Softel Machines)


Overall, a decent online store you can rely on. And products/bills directly come from Vendors/Distributors, hence no unnecessary delays.


I am not happy with the Website's Filtering/Classification Options. When I click "In Stock", it shows even 'Out Of Stock' products. This is kind of time waster; Rest of the things in this website is fine.


I have done few orders with Letsbuy.com, and I am experiencing almost same delightful service with Tradus.in as well. As a overspender, I always look for EMI facility. Here in Tradus.in you have to buy for 5000 INR to convert as EMI, whereas in LetsBuy you have to buy just for 2500INR. So, concerning easy EMI facility, Tradus stands behind and I am not happy.


Thanks


~Bala


faridabad India
Delayed order dispatch
Jan 28, 2012 01:45 PM 2008 Views

I placed an order of Toshiba 32 Lcd by paying Rs-15999 in advance on tradus.in on 19 Jan 2012 with order details 2117891 and still on 28 Jan sill my product was not dispatch, while contacting them through mail, no response from their side, I also requested to cancel my order, but no response, only the automated response from their customer care team.


I am sending mails to tradus customer care, but no response, they don't bother about customer. Totally fraud,


i am waiting till 31 Jan for my order after that I am giving a written application In police and escalate the matter in media.


Mangalore India
Worst Experience
Jan 10, 2012 05:01 PM 2364 Views

Popular ibibo group's Tradus Features:




  1. No Support Phone Number unlike most of the other shopping sites(without phone number only we can conclude that they are fraud)




  2. Email support takes at least 48 hours to reply, most of the times 3-5 days. Apart from that, their reply will be vague.




  3. Refund takes MINIMUM ONE MONTH, after too much emails from our side.






My suggestion and request to dear brothers and sisters, avoid Tradus, same product will be available in other shopping sites where at least phone support is there. It's okay to pay a little more if you are getting support and promised delivery guys.


No Customer service, Poor site
Dec 24, 2011 05:49 PM 2811 Views

I am very much surprised how an e-commerce site like tradus.in runs without a customer service phone number. this is shameful. Let me share my story, I ordered a product to them on 15 December 2011, I didn't receive it till 21 december, so I emailed them, there was no reply.


I emailed them again on 23rd and 24th December and no response at all. I finally posted on their facebook channel https://facebook.com/tradusindia, they deleted my first 5 posts. Since I kept posting, and finally someone replied on post. The answer was, My order was cancelled on 22 December because product was not available.


Isn't that pathetic?


A product ordered on 15 december, goes out of stock without notice and on 22nd December the order gets cancelled without even notifying customer like myself.


There was no email, no call informing me the same. Absolutely ridiculous. They don't have a direct phone number on their site to address customer queries. The one good thing I did was , I asked for COD, so my money is safe.


NO contact us Page, on their about us page, they claim to have worldwide presence. It's all useless and baseless, they are misguiding the normal consumer.


If in case some tradus.in person is seeing this post,


Transaction ID: 2046877


See how this order was treated. Such insulting sites like tradus.in should be completed banned in india to protect the consumer rights.


Jamshedpur (Tata Nagar), India India
Great work Tradus Hats off !
Dec 15, 2011 07:48 PM 3583 Views

I am an online shopping freak.


Till date, of all the deals I have got, I have got best one on Tradus. My shopping experience was great and I am very happy to be associated with Tradus as a satisfied customer. If I have to buy a CE, the first site I check is this. But I don't know why for some reasons Tradus have not come up with competitive deals lately.


I would strongly recommend the Tradus team to come at par with other online e-commerce sites like HS18, LB et al. and bring in more attractive deals. Nonetheless these people are very prompt in their shipment and they have good customer care. I hope to see more deals soon so that I can shift my base back to Tradus from other sites. I love Tradus.


Item Bought: Apple Ipod Shuffle


M Price: 3045


T Price: 2045( A whooping 1000Rs discount)


Till date I challenge my friends to get such a price anywhere in the market. The product is 100% genuine and it is working like a charm. Thanks Tradus.


Mumbai India
Enjoyed free buying
Dec 15, 2011 05:22 PM 1646 Views

I have received a coupon for 300 Rs from. I checked products available on the website in my coupon margin. I got my kids Activity Books in my range and redeemed.


Product is delivered to me in 5 Days as specified by them in excellent condition. No problem at all. Enjoyed Free Buying.


Although I have to put lot of efforts to find products available in my range and  availability. You have to select option of "in stock" every time.


gurgaon India
DID NOT SHIP ITEM NOR REFUND
Nov 15, 2011 01:43 PM 2293 Views

On the dhanteras sale, I purchased a 1gm gold coin on their site.


Transaction ID:1968508. I received the other item in order thur  bluedart while the gold coin itself was never delivered. I contacted  Parul Kaushik immediately regarding this and she said she wil look into  this in 3 days. After 3 days she tells me the item is delivered vai  speedpost and send me email saying item has been delivered. Now I am  traveling from tomorrow and requested her that either she refund or ship  asap.  And she is saying she needs another 3 days. I don't know...  Pathetic service. How can one send a god coin via speed post? Since I  came to my new flat, I ahve not even seen the face of local postman even  delivering mail. I wnat refund for my item as I ahve not received my  item to-date. I requested that she provide me info as to who signed it  and so far no response. In case I do not recv refund in next few days, I  will escalte the issue high up and with my card company. Thsi is really  shady business..selling gold coins on Dhanteras and then saying, tehy  are delivered via normal post. Really unhappy.


Todate its NOv 15th, no one has sent me any email or info regarding what happened to package or refund.


Gurgaon India
Tradus.in is a complete fraud & cheaters
Oct 29, 2011 12:03 AM 2741 Views

This site is totaly cheat & fraud. They show on their site something else & send something else...& if you try to complaint about them by posting on their walls on social networking sites like tradus they simply block your id so that they can fool more people.


I suggest each & every one not to buy ant thing from tradus .in THEY ARE FRAUD. You will never get what u have ordered.


BEWARE.


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