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Total Mall - Sarjapur Road - Bangalore Image

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31%
1.63 

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Total Mall, Sarjapur Road, Bangalore Reviews

mk2592914MouthShut Verified Member
Nagpur India
Total mall
Jun 05, 2020 11:22 AM4222 Views (via Android App)

Total Mall is one of the worthless mall in the city of Bangalore.Once, I visited this mall and had an terrible experience there.This mall has been located outside the city area, due to which, It is not easily accessible for the people who are residing in the city area, due to the large distance which they need to cover.Total mall does not have much variety of things to buy.Some of the main reasons why people does not like to visit "Total mall" are as follows.


1) .HIGH COST - Things in "Total mall" are of very high cost .Not every individual can afford to buy.


2) .AVAILABILITY - A mall should have every shop including from ration to grocery shop and from theatre to spa and salon.But, there is no theatre in this mall and no food counter, that's why people hesitate to visit "Total mall".


3) .QUALITY - "Total Mall" does not offer good quality products.There is always a probability that you will get a detective product.Once, I purchased a oven from "Total mall" and was found defective, when a requested for replacement they denied citing that there is no replacement policy in their mall which was really very annoying.


4) .NO EXCHANGE POLICY - "Total mall" does not offer any exchange policy for its customers.If any product seems defective, there is no policy of replacement or refund for its customers to satisfy them.


5) .Their staff executive are very Unprofessional.Somtimes, They can be very rude and harsh with their cusotmers.They force fully try to sell their products but when their customers deny, they gets irritated and tries to be aggressive.Sometimes, they uses vulgur language when dealing with their customer.


FROM MY PERSONAL EXPERIENCE I STRICTLY RECOMMEND NOT TO VISIT "Total Mall ever".


Not good quality
Jun 21, 2019 03:06 PM8631 Views (via Android App)

The clothes are not good there's nothing Good here it is not good there is Mall because Mall is very poor place did not come to such a good environment so I tell you not come in this Mall saharanpur road I also liked it not good not quality very very effective cloth are very expensive and not quality good tell me share waste of money waste of time so I suggest you not come to to Sarjapur road Mall thank you guys so you decided you come this mall yeah you not come this mall sarjapur road thinku so mach people


abhishekbarikMouthShut Verified Member
Cuttack, Orissa India
Total Mall-One Roof for all Products
Jun 24, 2017 09:47 PM12475 Views

I have been visiting total mall(Sarjapur Branch) for quite some time now.Its pretty much walk able from my house.I shop all my basic needs to monthly groceries from this mall.Apart from that this mall has it all from shopping from clothes to gifts,groceries,Frozen sections etc,The mall is situated near the most know place in sarjapur,it provides a huge parking space to accommodate around 200 cars to 500 motobikes. This mall is nicely maintained and the hygienic conditions is also commendable.The ambience of each floor is just too good,it has around 4 floors .The store ranges from Cosmetics, apparels,To groceries,a spa and beauty sections as well, so Every day thousands of people pay a visit,It operates from Monday to Sunday from 10 am to 10 pm.The staffs working here are extremely friendly & co-operative.


I would recommend this shopping mall to everybody to pay a visit .Very pleasant experience I had everytime. Definitely value for money.


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shaileshkaMouthShut Verified Member
bangalore India
Beware - Cheating in billing in Total Mall.
Feb 02, 2014 03:59 PM23078 Views

Hi,


Once again today, I have noticed in Total Mall, Sarjapur Road, where price in invoice was higher than display price. I have seen many other customer raising similar issue today at customer care center in Total Mall, but the people/manager were behaving innocent


This has happened with me many times in past and I have raised this to their senior management earlier. In fact I have put in one post in mouthshut.com. They have blamed their systems. :) Also suggested that there should be policy where item should be given free wherever there is discrepancy highlighted by customer.


Either this is height of inefficiency or intention of total mall management to cheat people. They can blame system, show ignorance but it is serious issue. Please circulate in your friend circle and ask them to be careful.Otherwise these people will continue to take us for granted.


Regards,


Shailesh.


9945529525.


Best for LOW-BUDGET
Apr 06, 2012 09:29 PM13403 Views

A perfect place for Family shopping getaways. Everything is available with very very REASONABLE prices and attractive offers. In some branches even CAR SPA has been introduced. All kinds of products that you need are present here. Literally everything that you ever want is present, right from Flip-flops to lockers.


Staff are always around you waiting to serve you. Very importantly many billing counters are available for easy billing. Even at busy days, Billing finishes in 15 minutes unlike other malls which take hours together.


Bangalore India
Irresponsible shop management
May 15, 2011 11:52 AM13279 Views

Dear friends don’t buy any electronic products from Total mall, because they don’t have any responsibility once u buy the product.


There is responsible person to talk, Once u buy don’t expect that u will get any help from them u will not get replace the product if it is a manufacturing problem also. The attitude of the shop people is like street merchants.


It’s me and my friend’s personal experience. If it is R1000/- more also go and buy from authorized shops like e zone, vivakes etc


Have found the concpet very good
May 01, 2011 11:19 AM13210 Views

Total came up with different concept, where they lease out ground floor for retail shops, and set up comprehensive grocery cum departmental store on upper floors, including dining.  That way, I find Total to be one of the most convenient shopping option.


I frequently visit Total @ Sarjapur Road.  It has good a large space for car park.  The Total Express is also a very useful concept, where, our parents can also go shopping, even if we're not around to take them there.


While I'm overall satisfied with our experience at Total, some of the things that have was not that pleasant:




  1. The rush over the weekends is quite high, therefore, the time to complete shopping is higher.  The best way is to go early (reach there by 10.30 am) with a list of items that are 'must' to purchase.  We experienced once that all their shopping baskets and carts were in circulation, and we could not get a shopping cart for >1 hour.




  2. One should carefully review the bill before leaving.  At times, you may notice some billing discrepancies which you can get rectified before you leave.




  3. While they earlier used to reimburse the parking charge, however, discontinued that later.  For frequent shoppers, it's quite an unpleasant experience to pay parking every time while going for shopping.  They should rather tie the parking charge reimbursement to a minimum threshold shopping.  This will enhance their sales also.




  4. Once I purshed a Neelkamal plastic item, which didn't have the company MRP.  Total had put up their own label of price.  After buying it, I found the same item at Spencer at ~25% less price.  This clearly is a cheating practice.  I bought that product from Spencers, and returned it back to Total, with highlighting the truth.




Bangalore India
Do not market furnitures until you gain expertise
Dec 09, 2010 03:21 PM15052 Views

We booked 2 computer chairs(Zuari Make: HW40655) on 15th Nov.2010 vide their bill No:5240000009695 and paid Rs.8580/- towards the entire value of the bill as advance. They had promised to deliver chairs on 25.11.2010 but could not and finally delivered on 2nd Dec.2010. Out of 2 chairs delivered, one chair slip down when we sit.


We do not understand why TOTAL MALL deals with such sub-standard products. On the one hand we made advance payment and waited for over 17 days but on the other hand receiving such defective material from the vendor brings lot of disatisfaction.


Will TOTAL MALL -Sarjapur unit look into our complaint on priority?


Mob:99019 49999


bangalore India
Harrased by the Security Guard
Nov 01, 2010 10:36 PM14361 Views

HI on 1/11/10 I went to buy some dress materials for my friend to the TOTAL Mall near murgeshpalya, after some time spending at the mall me and friend were coming out of the mall when suddenly the security guy named "Gopichandra Reddy"came to me and asked me where I had purchased the jacket I was wearing, I told him I purchased it at total few days back and showed my id card, he holding my neck took me in to a cabin and started accusing me of shoplifting the jacket, I told him clearly that he had mistaken, I had purchased it few days back from here only, he started scolding me in singular words and told that I should carry my previous bill when ever I came to total wearing the jacket and when I tried to contact my friend he snatched my mobile and went outside, some four guys came near me removed my jacket and started checking it and sniffing it and began to accuse me and insulted me.


I was insulted like any thing and all the customers were seeing me like a thief, my friend was standing out and was very upset and when she asked what was going on, they accused her also not even seeing that she was a girl, after holding us for 30 minutes they left us not even telling us to leave or telling us sorry.


When I called one of the stores manager and told my state he told me to give him one day time to see why this mistake happened and told sorry and told us leave.


Bangalore India
Very pathetic customer service
Jul 17, 2010 10:31 PM13396 Views

From Total mall I have got the worst customer service ever got it from Bangalore and never expected!I have purchased a Whirlpool front open washing machine and got delivered by third day after so much struggle. During the first wash, after the Demo I have noticed its leaking, its due to a complaint in the sensor and overflowing.Immediately after this I have informed to Total about the complaint and they said they don't have a policy to exchange\refund or direct replacement. '


It's been 14 days after I raised the complaint and no response from them. Whirlpool Technicians had visited my place and confirmed its a faulty product.From whirlpool side also no update till now. I don't like to keep on follow them and fight , but this time I have to or need to go court. Mysuggestionis dont ever by any house hold, furniture, Electronics item from Total. If its a good one you are lucky else you need to go through all the sevain. It's just a grocery store........ and they are least bothered about customers.


bangalore India
Poor response to complaints
Oct 07, 2009 11:36 AM13722 Views

I also had a bad experience in TOTAL MALL , sarjapura road.i went to total mall , sarjapur road, on. 27th sept and bought a tv stand . they promised to deliver it the next day. I got it the next day , but it


Was the display piece with all the damages. then and there I called them and they promised me to replace that atfer 3 days( as they dont have stock now). but I didnt get it after 3 days.


I called up many people but in vain. either they switch off thier cell or they asked me call some one else. now its 7th oct till date I didnt get it. I am thinking to approach the consumer court now.


If u have any suggestions please post it. let this be useful for others. Once u pay full money then these people never care about u. its better to pay after the delivery of goods


Please Carry carry bags with you
Jul 27, 2009 11:14 PM13311 Views

This was day when went for window shopping, we picked up one jeans for my sister in law and went stood at billing counter. I gave my credit card for swiping for my surprise I was swiped 1 rupee extra, asked the bill counter guy, he was showing his finger to the hanging saying that 1 re for carry bag.


How funny TOTAL mall is charging for carry bag. This they put in a polish way “ environment friendly cover- SAVE OUR LITTLE planet” does they really mean it. If so they need to provide us paper bags in spite of same poly-ethane carry bags……any how my sincer advice next time you visit TOTAL mall please carry few carry bag as you will be billed for that also. This is one type of LOOTING. Be careful folks.


I will surely carry bags along with me or try to avoid visiting TOTAL.


Spoilt or Rotten Fish
Jul 21, 2009 07:55 PM13220 Views

I purchased Tuna in Total Mall, Madivala on the 19th of July 2009. (Bill no 4070000012128). I got it home, cooked and some of us had it, including my pregnant wife. The following day was a day of agony with all of us who ate the Tuna suffering from agonising stomach ache, heartburn, headache and body ache. I called up Total to complain and they told me to call another number 9880238154.


The persons name is Gopinath and he said that he is the incharge of the Fish section. He was in a state of denial that something like this could happen in his store. Apart from that, I think there is no chance of escalating or giving a written complaint to anybody in Total. (No such thing as a customer service desk.). Hopeless customer service. Fortunately nothing serious happened to any of us. Please avoid buying fish at Total if you can. They dont maintain Fish in refrigerated conditions at all times. The ice which has been used once is reused to keep the fish frozen. This should never happen.


Bangalore India
Total Mall, Sarjapur Road duped me
May 16, 2009 12:45 PM16199 Views

On 2nd May I made a purchase of Rs. 443 at the Sarjapur Road Total Mall. I used a gift card to make the payment. Sadly in such a big store, they have only one machine to swipe the gift card. When I reached home, I checked the previous balance and compared it to the current one.


The difference instead of 443 was 886. Immediately I realized that they have deducted the billing amount twice. Next day I reported the incident to Customer Service and he promised to investigate and revert the amount back to my card. Even after 2 weeks, there is no credit. I am just being asked to talk to different people and have made multiple follow-up calls wih no effect. Can someone help with suggestions.


I have already spoken to some 4 people ranging from Store Customer Service to their bangalore HO to their Mumbai ValuAccess card.


Bangalore India
Total Mall started charging for plastic bags
Feb 17, 2009 05:06 PM13459 Views

I am forced to write a review on Total Mall because they started charging for the plastic bag which is provided free atall other malls. To curb bangalores increasing plastic usage is a serious concern to everybody, but that does not mean total mall can utilize it in wrong way.


Let me explain Total Mall idiotic technique of eliciting burdon of plastic bags from customer's pocket, before the same mall was providing plastic bag for free and they no more want to spend a very small amount of money (less than a rupee) anymore. The interesting factor is they stop providing big size platic bag instead they will pack the commodities in small bags so that they can extract money as much as they can for bags.


Another reason compelled me to write review is that the Peculiar mentality of total mall management towards their customer by slaping the amount 1 rupee (a small amount for the total mall management) to the customer. Instead why cant they spend the money for the plastic bag as they are arriving at huge profit at the end of the day.


Let me seriously warn total mall management, if you continue charging for plastic bags at their store, customers would be maddened and take their business elsewhere.Please consider the voice of the normal middle class customer like us and act responsibly towards your customer.


No Value for Money!
Apr 02, 2008 09:27 PM18620 Views

All branded items sold at attractive prices in malls need not be of value for money or of **good quality.


*My experience at Total Mall, Madivala, Bangalore, was as follows:


Bought a pair of Richer brand of shoes - Approx around 1000 Rs.  This is known as a relatively good brand.  No warranty mentioned by Mall on it.  The show just lasted me 4 to 5 months.  Would you say that as value for your money.  Richer being a brand being sold even on shoebazaar.com.  The shoe developed a defect - the moulded sole had seperated from body on the behind.


I approached Customer help desk at Total Mall.  The people called the person in charge at the Shoe section.  The person told the shoe has only 3 months of warranty - this was no where mentioned on the bill. Also that they told it by word of mouth at the time of sale.  Hmm! When did word of mouth start becomming term and condition to a sale.  Anyways he was couteous enough to say he will check and let me know the day after - if I can come with the shoe.  I returned only to find another person - whom I had to explain the whole stuff again.  This person just outright denied to consider or do anything - saying we tell you at time of sale that warranty is only for 3 months.  Swear no one told me that at time of sale.


When I asked for a Manager or a supervisor to esclate the issue, the customer help desk said its not possible and extended their visitors book to take in a complain - this from the look of the book and details captured was a prefunctionary. To this day no one has contacted me or tried to understand the problem.


I was frustrated and left the shoe with the salesman - saying he can use it if he feels wat he sold is still useful.  Ha! So much value of money for 1000Rs and 4 months.  I guess he keeps it as a souvenier for his customer service.


I have never gone back to Total Mall thereafter.  Never heard form them after.  A mark of comparison is Big Bazaar - who have terms and conditions to product return if not satisfied - behind every bill printed.  I have felt totally satisfied with then when they give me equally valuable purchase instead of the product returned.  That is customer service.  Total Mall - you are to decide!  Anyways from then on I shifted to good brands like - bata, nike, addidas/reebok.  A lesson learned the hard way!


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