REVISED REVIEW
I am revising my review for this company, from 5 stars to 1 star(as there is no provision of negative rating) and feel guilty of not been able to recognize them in 1st place.
I had purchased a mobile insurance(for 1 year), whose screen broke and they assisted in getting same repaired(1st review was of that). In good faith, I purchased another mobile phone insurance for 2nd phone, that too for 3 years period. This is when I got to know their true face.
Unfortunately, my 2nd mobile got stolen. First they asked to get FIR copy, which I duly submitted. Then they told it is not enough and I need to submit Closure order from police, stating that they are no longer searching for my phone as it is no longer traceable. Police told it is done by court only and after waiting period of few months. Then started court routines. After 4-5 rounds, I finally got'Closure order", which I submitted again to Times Global.
All these getting documents took few months as police and court works at their own pace. Now, the mobile company has stopped responding via email or phone. The cc officer asks me to contact their Claim settlement department and gives 2 mobile numbers, which again never ever got picked.
FIRST REVIEW
This is the 1st time I had insured my phone and was quite skeptical about the way reimbursements work, in case of need. Also, I had chosen Times Global Insurance by only believing the reviews online and was doubtful if those don't turn out to be paid ones.
But now when I actually required this policy to help me, Times Global Insurance came forward. They not only understood my situation but also understood my fear of handing over my expensive phone to unknown company. Thus, they made special arrangement for me wherein I got my phone repaired at a centre of my confide and reimbursed me the repair charges.
A special note of thanks to their officer - Mr. Aman, for being so patient with me and all the efforts done by him, especially around Diwali festival time, just to assist me.
I am still feeling hard to believe that such a company exist in current time, with such exemplary customer service.
Kudos to you guys.
Thank you once again.
Regards,
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- Thank You! We appreciate your effort.