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Thomas Cook India Reviews

Albelu Europe
May 22, 2018 03:39 PM 3031 Views

Albelu Europe Tour organised by the Thomas Cook has been a very excellent for me and my family. Hotels, Indian delicious food, transportation, sight seen plans and programmes were quite well in comparison to other travel agencies from India like Keshari, SOTC etc. therefore Thomas cook is eligible for extra congratulations from us.


Our tour manager Miss Beena Gosrani joined us from London. During 15 days of our tour in Europe, she was very cooperative, active and dynamic to manage each and every aspect of our programme. She explained us the minute details of every place, the historical aspects, other USP of the places. She is very hard working lady, inelegant and very polite in behavior. She taken care of every one in our group as her own family member. Thomas cook is lucky to have such a dynamic lady tour manger Ms Beena. We all tourists of this group appreciate the Thomas Cook for successfully organizing and completing our trip of Albelu Europe without any problem. This has been a life memory for all of us with all memorable moments enjoyed during 15 days with your entire team including chef and his team. Special complements to Ms. Beena again for her handling of the tour with good care of us.


Thanking you,


With Kind Regards,


Mukesh Shah


Joint Secretary to the Government of Gujarat


Climate Change Department, Gandhinagar


9824505409


Europe Tour - 13th - 20th May, 2018
May 21, 2018 06:32 PM 2963 Views

Dear Thomas Cook,


We would like to share our experience with Thomas cook for the Europe tour.


Honestly, we had traveled with many tour agencies like yatra, make my trip etc. for both domestic and international trips earlier and there were certain expectations and benchmarks that these agencies have set in our minds And I would like to tell you that Thomas Cook, is best among them. However, Thomas cook needs to improve its pre-tour services in the area of ease of transactions and clarity to customer.


That Being said, I will rate Thomas cook excellent in terms of overall trip experience because we went on vacations to create memories and beautiful experiences which we got with the help of tour guide(Mr. Nishat Katre) who made sure that everyone enjoys the trip with their own set of priorities.


When I talk about Mr. Nishat, I think he is the best in his work because we had experiences of other tour managers as well and I personally during this tour, had observed other tour managers' working style.


We would say that Trips like these are once for a life and Mr. Nishat exactly knew that and he & Thomas Cook team had ensure that we take lots of good memories in the end as a precious treasure.


Thank You very much for such a wonderful experience.


Deepak & Mayuri


Mysore, India India
Good holidays
May 21, 2018 05:58 PM 2689 Views

At the outset I should thank Ms Gautami Kamat for making my Uttarakhand Tour in the month of May 2018,   HASSLE FREE to  a  large extend.


After making the full payment  three months in advance,  within about ten working days I got all my tour vouchers - with confirmed hotel accommodation.  This really saved me from the tension I experienced with Thomas Cook during my previous holidays.  All the Hotels were good except at Mussoorie.   Sterling Resorts at Mussoorie is quite far away from the Town and there are no proper direction indicators. Also I was given wrong telephone numbers of the property.  This property is NOT infants and elders friendly.


We stayed in Regenta - Haridwar - OK, Wild Crest at  Jim Corbett - also OK and Sterling Resorts in Naintal - one of the best and friendly property.  The Vehicle was provided by SK Tour Delhi - they delayed in intimating the driver's contact number - which created some tension.  The driver Yashpal - a good driver caring for safety - but little short tempered. On the whole we enjoyed our holidays - thanks to Thomas Cook.


YOUR RATING ON

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Ahmedabad, India India
ALBELU EUROPE 4 TH MAY TO 19 TH MAY , 2018
May 20, 2018 06:53 PM 1225 Views

WE WENT IN'ALBELU EUROPE' FROM 4TH TO 19 TH MAY. THE TOUR WAS EXCELLENT, ALL MAJOR AND FAMOUS SIGHT SEEN ARE COVERED, AT ALL PLACES, THE HOTELS ARE ABOUT 1-2 HOURS FAR FROM THE CITY, BUT ALL TOUR COMPANY'S LIKE KESARI, SOTC ETC KEPT AT SUCH FAR PLACES ONLY, SO IT'S OK, THE BENEFIT WITH THOMAS COOK IS, THEY KEPT CARAVAN WHILE ALL MOST ALL THE DAYS AND SO WE GET INDIAN FOOD AND BREAKFAST MADE BY RAJASTHANI COOK AND ITS VERY VERY BEST. AND ON OTHER PLACE WHERE CARAVAN IS NOT WITH US, THEY TAKE US TO INDIAN RESTAURANT FOR LUNCH & DINNER. SO AS A GUJARATIS, WHEN WE GIVE ALSO PRIORITY FOR FOOD, HERE, NO PROBLEM WITH THOMAS COOK. THE THEFT PROBLEM IS VERY HIGH IN ALL MOST EVERY WHERE IN EUROPE BUT DUE TO OUR TOUR GUIDE MS. BEENA GOSRANI'S CONTINUOUS REMINDER 4-5 TIMES DAILY, NOTHING HAPPEN TO ANY OF OUR MEMBERS, SHE WAS TAKING BEST CARE OF ALL MEMBERS FOR EACH & EVERY THING AT EVERY STEPS WHILE BREAKFAST, LUNCH & DINNER AND WHILE SIGHT SEEN ALSO.ONE THING YOU CAN RE-THINK IS, IF ANY PAX IS FACING PHYSICALLY CHALANGED PERSON, YOU SHOULD NOT ALLOW IN THE GROUP.AS 1 PAX, WHO CAN NOT EAT DUE TO SUFFERED FROM CANCER, WAS WITH US AND WAS NOT ABLE TO EAT OUR REGULAR FOOD AND MAKING HIS OWN DIET DAILY, WE HAVE FEELINGS BUT IN TOUR, YOU MUST NOT ALLOW SUCH PAX. REST THE ALL FELICITIES GIVEN INCLUDING QUALITY OF THE HOTELS, ARE EXCELLENT.


Mauritius excursions-time wasted in Shops & Malls
May 18, 2018 05:09 PM 2795 Views

We booked simply Mauritius 4 star package in Apr 28 to May 7th 2018, from Thomas cook from Mumbai. First of all, there was no dedicated Thomas cook tour manager. It was tie up with local TAMTAM tour guys right from airport pick up. They were having tie ups with local shops/ malls and wasted half of time during our excursions. They took us to ship model factory which was just a room where 3-4 people were making small models of ships. very misleading name'factory' as there was nothing of that sort. also they took us to some jewellery shops(very common in Thailand where tuktuk drivers get commission from such shops for bringing tourists in). They also took us to 2 malls. We wanted to explore REAL MAURITIUS, so street shopping would have been welcome but we surely did not want to see standard malls with standard brands. we have plenty of malls in our own city, Mumbai. out of 7 days, 3 days excursions were included in itinerary and all 3 days, we were taken to such irrelevant places. TamTam guides were okayish and not very enthusiastic in informing us about culture, local customs etc, . basically just doing bare minimum.


Our stay was good at Riu Creole but we were not very happy with sight seeing offered by Thomas cook. all water sports activities we did was extra and not included in package.


Newzealand Delights trip
May 18, 2018 02:22 PM 2847 Views (via Mobile)

Started the journey on 10th may from Bombay.


This is my third trip with Thomas Cook, since my earlier experience was fabulous my expectations were also high this time.


Landing safely in Auckland we were greeted by a person from TC at the airport and escorted to the ibis hotel.


The tour began next day with Auckland city tour and then to Rotoura . Our tour guides Ms Aruna Rasa and Zeenat Jafar were very friendly and communicative.


Enjoyed the trip as per our expectations.


We reached Queenstown on 16may, visited Te anau, saw beautiful hot springs and glow worm calves.The experience was amazing.


The hotels were also good but the best one was  Auckland city hotel and Copthrone.


Our tour guides were very informative and pleasent to talk to, they made NZ very familiar for us .


I give TC 9/10.


It was a wonderfwonderful trip


Thanks


Shampa Bhattacharya


These were my real experience from my NZ trip.


Travel with Thomas Cook - Fusion Europe
May 15, 2018 10:15 PM 2594 Views

Hi All,


This is Pawan S. I am an engineer by profession. Recently I travelled to Europe with my family for 11 days. I had a fantastic time and enjoyed each moment of my trip.


Thomas Cook is very well known tour operator in India. They offer various products and are categorized under budget, value and premium packages. Each product is very meticulously planned as to provide the best value for the money that we spend. Overnight stays, mode of travel and itineraries varies from package to package. This was my first trip with Thomas Cook.I had opted for "Fusion Europe" which falls under value package. It covers the core of Europe - Paris, Switzerland, Italy and small orientation tours of Innsbruck and Munich. As the product name suggests, you get to see the Eiffel tower, Cathedrals, Museums,  river cruise, cog wheel train journey to swiss alps, cable car rides to snowy mountains, shopping at milan, photo stop at pisa, visit to holy worship place of Vatican, gondola rides at venice, shopping at world famous swarosky crystal shop and orientation tour of munich.


The tour plan by Thomas cook was apt and very well executed. But it was our tour manager Aditi Bose who made our trip most memorable. She was very knowledgeable, patient, caring and extremely professional. Her deep insights on the history of each place, her willingness to go out of her comfort zone to make us comfortable, her ability to take every member along with her are commendable. We always looked up to her energy levels   and enthusiasm  throughout the tour. I wish to travel with Thomas cook to many more places with Aditi as the tour manager.


Food arrangement is another trademark of Thomas cook. The  food served was very hygiene, tasty and there was lot of variety. Kudos to Thomas cook for making us feel having home food throughout the tour.


Overall it was a satisfying tour with lots of memories to be taken back home which can be cherished for a very long time.


Awesome trip Awesome team
May 15, 2018 04:30 PM 2963 Views

I have joined Thomas cook to US tour, its was amazing tour and lovely places to visit I enjoyed the trip with the whole group and make new friends, specially with Thomas cook "leaders" managers tour they were professional and friendly and most which I felt they been my family, Aldrin dias, Swarnjeet, Rohan really appreciate they efforts and would love to meet them again for sure for a next trip adventure with Thomas cook. Thank you team just keep it up and look to make the trips excited more and more as always.


Improve customer support in India (Bangalore)
May 14, 2018 06:27 PM 2825 Views

I had opted for Fusion Europe tour


Pros:




  • Trip was very well conducted.




  • Tour manager was very good .




  • Food and accommodation was very good




  • Customer support in Europe is very good.






Thank you for the wonderful memories.


Cons:




  • Customer service in MG Road Bangalore is very bad.




Each time you have any questions, you will be pointed to different person. Few people are good to you, only till you make payment, that is pathetic for a company like TCIL.Agents were not responding to our calls they would receive, if we call from unknown number. Acknowledgment for payment was very delayed more than 5 days, after calling and insisting several times to these agents. This type of behavior gives a very negative impression for the travelers. Hope you improve this .


Egypt Tour Review
May 11, 2018 07:03 PM 3322 Views

Ever wondered, what it would be like, to leave behind all the work-stress, the monotonous and mundane life, the hustle-bustle of the city and go back 4500 years to land of Pharaohs and soak in the mesmerizing history and culture.


Well, I experienced exactly that and much more through my unforgettable 5D/4N vacation to the mystic land of EGYPT.


An avid traveller with a penchant for exploring a new country each time, I am glad to mark this beautiful country - Egypt, as my 20th milestone.


This time, my Mom and me, were on the lookout for a safe, splendid, unforgettable and pocket-friendly international vacation package and we finally found exactly that, with Egyptian Dhamaka package, our first ever experience with Thomas Cook.


The Egypt Dhamaka package included:




  • Return flights via SHJ in Air Arabia with Egypt Visa and transfers to the hotel




  • 3N stay at Mercure Sphinx Hotel, Cairo and 1N stay at Grand Plaza, Alexandria.




  • Guided group tour in coach.




  • All meals included with Indian options.






Everything was well taken care of right from when we landed at the Cairo airport.


We were met with the Travco executive before the immigration, who provided us our visas(we had only visa guarantee letter from TC).


• The transfers between airport and hotel, both ways, were very smooth, accompanied by Travco tour mAnasultanger.


• Hotel Mercure Sphinx was excellent with good service and lavish breakfast.


• Unavailability of wi-fi in rooms, was the only concern, but available in the lobby.


• Tour mAnasultangers - Ravi, Travco MAnasultanger Ehab were very professional and efficient. Ravi, especially took care of every minor detail with special attention to everyone, making the trip a smooth and memorable one.


• The local tour guide Mr. Mohamed in Cairo was excellent with great knowledge and patience and with great people mAnasultangement skills. And the bus driver too was very efficient.


• The food at all the restaurants were excellent, catering to the Indian palette.


• Nile cruise was ok, both food and entertainment were bit underwhelming.


We also had the choice of additional options at extra cost like entry inside the pyramid and inside the mummy room @ Egyptian museum.


The only suggestion from my experience would be for a better time mAnasultangement, as we felt some wastage of time, which could have been utilized for rest.


The fourth day was the travel to Alexandria, which is 3 hours by road from Cairo.


• The schedule was hectic, with cruise ending at 11PM previous night and waking up at 5AM for the long travel, which caused nausea and other troubles. So, slightly better planning expected.


• Sightseeing spots included were good and so were the food at all restaurants.


• Stay @ Hotel Grand Plaza was excellent with good breakfast.


• Transfer to airport was well planned and timely, even with the food arranged, as the packed falafels were included.


• Special mention to the Travco tour mAnasultangers - Ehab and his colleague who took care and accompanied us in the airport until the security check was completed.


The trip also came with a pre-tour option in Dubai(4D/3N) which we gladly opted, as this was also one of the places in our visit list.


The Dubai pre-tour package included:




  • Return flights BLR-SHJ in Air Arabia with Dubai Visa and transfers to the hotel




  • 3N stay at Howard Johnson, Bur Dubai with breakfast and 2 dinner




  • Dubai City Tour in coach




  • Desert Safari with BBQ dinner






Our experiences in Dubai, had its pros and cons -


After a safe landing and immigration formalities, we met our Thomas Cook representative outside the Sharjah airport, who well-mAnasultanged the smooth transfer to our hotel in Dubai.


The check-in at the hotel was cumbersome and disappointing, we had an early flight which landed at 06:45, and after reaching the hotel around 09:00, we had to wait more than 2.5 hours for room.


This exhaustion was aggravated by the sleepless night for the early 4 hour flight at 4AM and 1.5 hour road travel to Dubai, so the waiting time was a huge let-down, which can be planned better.


The hotel also asked for extra AED 30 which was not mentioned earlier by Thomas Cook.


The room was good with wifi, but the food service in the hotel was poor and badly mAnasultanged with bad attitude by Thomas Cook Rep(lady).


City tour on the second day was good with knowledgeable guide, covering the relevant places and enriching in the history and culture of the place.


We had the Desert Safari on the third day and was picked up in a jeep which was very congested with over crowding of the vehicle(8 large people) which lacked breathing space.


The BBQ dinner and entertainment were amazing which compensated the unpleasant trip.


The hotel checkout was smooth and we were able to store our luggages in the cloakroom until our transfer back to the airport.


We thoroughly enjoyed and a trip like this is a must for everyone who likes hassle-free and relaxed get-away to an exotic destination.


Grand Bargain europe with French spenish duet tour
May 11, 2018 10:20 AM 2987 Views (via Mobile)

I am on tour and today we completed 10days. I would like to share my review as follows


1) Tour manager is excellent. He is very supportive, give best service, very good listener, he planned very nicely and following time management.


He shows best in good time and very helpful.


2) Thomas cook is the best tour organizer in India and they are no1 in all international tours.


They give quality with full transparency and without any hidden cost.


Our experience from booking till today is excellent and amazing.


This for the 7 time I am travelling with thomascook. I am can of thomascook.


Mumbai, Maharashtra India
My successful and secured Kashmir trip
May 10, 2018 03:19 PM 2865 Views (via Mobile)

The service given by Thomas cook was excellent. I had gone alone with my 2 kids. We were promptly picked up from airport and then onwards everything was taken care of.Esp mention of point of contact Irfan who sent a thorough gentle Mr.Aijaz to drive us around. He was acting as guide and protector. My stay in house boat was unique pleasant experience. Then at Pahalgam the hotel Baisaran and staff was too good. At Gulmarg, the meadows hotel manager Barkat Ali and staff were too good and helpful. The hotel was secured and beautiful. My gondola ride with my guide Shakeel was an excellent experience. He not only helped us with our trip in gondola and level one but arranged for everything to make sure that my kids enjoyed every ride safely. I cannot thank enough to Shakeel. Then the trip to Sonmarg zero point was the ultimate unique experience. Here I need to mention about the driver Adil who took us to zero point and who also acted as guide and gaurdian. The Clark Inn hotel was elegant, beautiful and clean. The staff at Clark Inn esp manager Nadeem and Sabzar were friendly and helpful. I made a demand of Kashmiri breakfast which was provided to me with a smile. Till Srinagar airport while coming back they took utmost care of our well being. I would say my trip was safe and successful due to all good Kashmiri staff and hotels chosen by Thomas Cook. Also my guide and driver mentioned above went over and above their duty to help us have a memorable trip. Thank you all. Best luck.


POOR CUSTOMER SERVICE - poor refunds.
May 08, 2018 12:07 PM 2894 Views

Thomas cook has gone from bad to worse. I would not use TC henceforth and I would strongly recommend checking other companies. My family has done at least 4 tours with them and though there is nothing much to complain about the quality of my earlier tours - the way the staff handle clients are appalling. Poor feedback from sales staff, no communication after repeated emails, no specific answers to queries etc are common. They don't care to return advances made against tours canceled( after deducting cancellation fee). It is a struggle to get all the paperwork done and sometimes I wonder if TC is helping me or I am working for TC. I will take my business to another company henceforth.


Vijayawada, India India
Congrats Thomas Cook
May 07, 2018 04:26 PM 2930 Views (via Mobile)

Dear Sir


TCPH 2704 - HONG KONG - SHENZHEN-MACAU


At the outset I wish to thank Thomas Cook for organising a wonderful trip.(27/04 - 04/05)


Our special thanks to our Tour Manager Ms. Vibha and her colleague Ms Jessica for making our trip a memorable one.


Ms. Vibha was very friendly and cheerful. She is very knowledgeable and also updated about the places we visited every day.


In my opinion her service standards should be appreciated.


Last but not the least. my entire family was impressed with the behavior of Vibha and my wife said " Let's plan our next holiday destination based on where Vibha is conducting / managing the tour.


Thank you Thomas Cook. Thank you Vibha and Jessica for giving us pleasant memories.


Regards


NVS RAO


9849002025


Bangalore, India India
Happy Traveller
May 07, 2018 02:17 AM 2932 Views (via Mobile)

Tour Name: TCGDL Shub 2304


Tour Manager: Sujith Thayde


Experience: Day 1 I was bit sceptical and scared as I have never been to group or any kind of tours with strangers. There were 41 guests along with me. every one was new to me. My children gifted me this tour at the age of 60, so I was very uncertain what was stored for me. However as day one passed and we proceeded to other destinations things started getting only from good to better to Best, to have such a feeling and experience, I must credit out captain of the ship Mr. Sujit Thayde.


He just displayed and excellent example of a perfect tour. By ensuring we were given right rooms and good food. He went out of way to ensure we got rasam and curd Everytime for our lunch and dinner. This was a majour happiness and ensured we were never upset about food. His time management actually made our time management skills perfect. His ease and control over the itinerary was seen when we got some extra sightseeing on the tour. His knowledge is impecable making the sightseeing all worthwhile. We we're blessed to have him as our manager. God bless you gentleman. Also the new kid on the block Mr Shetty was helpful through out.


I'd like to say that I will look and call out to thomascook for my future travels.


You have a great team and amazing flow to your profession.


Thanks once again


Nanadini Shendye a Happy Guest


Bhiwani India
South Africa trip experience with thomas cook
Apr 26, 2018 10:25 PM 1056 Views

Tour coordinator-  MR. Nikhil bhansali


Yesterday I came back from my trip to South africa and I can’t stop my self about writing the experience I had with thomas cook. It was the best and the most amazing trip till I ever had because of the arrangements done by thomas cook and most importantly the coopration and hardwork by the MR. Nikhil bhansali from the thomas cook very much immpressed with his dedication and never pissing out nature even though conditions are worse.


Thanks thomas cook and Nikhil bhansali for such a great trip.


Thomas Cook or cook?
Apr 26, 2018 01:55 PM 11775 Views

Whenever I think About Thomas Cook I feel It must be Cook before.


and cooked very distaste Food and when his business would not run well he tries to think to open a new business of traveling because here nobody say that you cooked very distaste food.


So friend I mean to say this company can't even handle a local tour and talk about abroad tour.


Thier customer services is terrible


You took the payment but they don't book Holiday. you'll receive a message its shows error no 3


and when you get back his money. they took at least 9-10 days to refund


So recommend you not to face a terrible experience with this agency.


New Delhi, India India
South Africa tour 19-25 April 2018
Apr 25, 2018 05:51 PM 11174 Views (via Mobile)

Tour Managers - Sri Nikhil Bhansali& Sri Parminder ji


I was on this tour with my friends. Unbelievable tour organised.


Tour managers dedication and management in South Africa is outstanding and stunning. In all fields both of them performed excellent and outstanding.


Hats off for tour operator and specially for Sri Nikhil Bhansali and Sri Parminder ji.


New Barrackpore, India India
A memorable East European Dhamaka 2018
Apr 22, 2018 11:40 PM 4867 Views (via Mobile)

Recently me and my wife have completed the East European Dhamaka Tour(Vienna, Budapest, Bratislava& Prague) . We had our honeymoon. It was just a mesmerizing experience and we had time of our life time. Our tour manager Mr. Custodio Fernandez on be half of Thomas Cook did a phenomenal job. Thomas Cook always delight the customers by offering more than what is written on the brochure. We look forward to have euro trip again and surely recommend it to anyone who would ask for suggestions.


Mayiladuthurai, India India
Egyptian Dhamaka tour
Apr 22, 2018 07:15 PM 3330 Views (via Mobile)

This is my first trip with Thomas Cook India. I booked the tour for Egyptian Dhamaka. Once we arrived at Cairo, Thomas Cook representatives received us and took us to dinner at Indian restaurant. They arranged very good hotel for stay both at Cairo and Alexandria, internal transport and food arrengments were excellent.


The tour Manager Mr Ravi Chaure did his best to make every one comfortable and happy and covered all the places. Every where local English speaking guides were arranged and local agency representative was also present to provide maximum support. My honest opinion is  Thomas Cook would be the best tour partner for my future programs and my special compliments to tour Manager Mr Ravi Chaure.


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