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60%
2.77 

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Thai Airways Reviews

Rude air hostess
Aug 07, 2023 05:11 PM470 Views (via Mobile)

I was 4 months pregnant and travelled alone. I requested a female airhostress to help me put my carry on luggage on the shelf. She complained immediately to her male co-air hoster. He told if you can bring the luggage then you should carry it. There is no law that we should do this. This time we will do but even if you are pregnant there is no law that tells to help a pregnant person put the luggage on shelf. Both the staffs were so rude and he shouted in front of whole passengers. The law says not to help a pregnant woman travelling alone but what about moral ethics? If your own mother travels with luggage won’t you expect there would be someone to help her on her way? Totally disappointed and upset. Will never travel in Thai airways again


manmeetkhalsa85MouthShut Verified Member
India
Please issue my refund!
May 08, 2023 02:47 PM710 Views

I had booked return flights from Mumbai to Melbourne for Oct'20. These tickets were refundable at the time of booking. However, due To covid pandemic, thai airways had to cancel the flight.


EMT/Thai Airways have still not issued the refund for these bookings.


They have made refunds for the same canceled flight itinerary to other passengers but not me.


Thai Airways customer service never responds to any customer complaints. You are at your own mercy if you've booked a flight with them. Please avoid this airline!


Ref: Booking ID EMT69621657


Thai Air abandoned me in Dubai...
Mar 12, 2023 06:10 PM755 Views

I had a business class flight scheduled on Dec 12 2022 … Manchester > Copenhagen -Bangkok and return flight Dec 27 2022 …


SAS Airlines left Manchester over an hour late .


When I arrived in Copenhagen to get the connecting flight for Bangkok we were 10 minutes too late and the flight had gone.


SAS Airlines provided me with a new itinerary the same day being … Copenhagen(SAS) > London(BA) > Dubai(EM) > Bangkok.


I returned from Copenhagen to London .


We were over 2 hours late leaving London,


We arrived in Dubai late and was informed the flight had gone.


Emirates then informed me that I had to speak with Thai Air to get another flight issued.


I spent over an hour phoning Thai Air(BKK) with nobody picking up the phone.


I then spoke with Thai Air(Dubai) who informed me that they did not have any alternative flights and suggested that I buy a new ticket and then claim the funds back later.


I then paid £1279.43 for a Kuwaiti Airline flight out of Dubai > Kuwaiti > Bangkok.


Whilst in Dubai I checked with Kuwaiti Airlines regards my baggage and they informed me that it had not arrived from London and they would locate it and forward to my Bangkok address the following day.


My baggage never arrived despite me completing lost baggage forms at Thai Air Bangkok . BA(LHR) and SAS(Copenhagen. I arrived back home 28.12.2022 .


Thai Air abandoned me in Dubai …


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No refund since 3years
Mar 09, 2023 03:32 PM741 Views (via Mobile)

Worst experience ever booked ticket pre pandemic….but still waiting for the reply to my mail…haven’t received anything from their side they don’t even bother to reply….please avoid using this airlines I have lost my money hope you won’t be the next….


TG 345 AND TG 346, Lahore- Bangkok-Lahore
Aug 18, 2022 01:56 AM932 Views (via Mobile)

The worst flights, very old planes, broken seats and malfunctioning screens. Cabin crew non resp when called


Mumbai, Maharashtra India
Racist Airport Service Manager - Mr Pongpanata Pho
Jan 09, 2020 06:50 PM3501 Views (via Mobile)

My mother, wife and daughter were flying to Bangkok on 26 Dec 2019 from Bombay on Thai airways TG 318 ( 3 Generations).


On reaching the boarding gate, they were informed all 3 have been downgraded to economy, as they had overbooked, after trying to talk to the person at the gate, Mr Pongpanata Phongsathienkul showed up closer to the departure time of the flight, a rude arrogant disgusting person, who has no respect for women or age, He had the audacity after being rude to offer Rs10, 000 ( US dollars 138) as an inconvenience fee to shift to the economy section from the business class seats we paid for.


As my wife didi not agree , he passed the comments “ you Indians...... and threatened to remove all our checked in baggage.


Long story short as my family had to reach Bangkok for a social engagement, my daughter shifted to economy , we were not offered the usd 138 .


It is a shame Thailand as a country and Thai airways are known for their hospitality / respect and service was not represented by Mr. Phongsathienkul.


Thai Airways should be ashamed to have such a manager in Mumbai.


I await Thai Airways response and compensation.


PS : To our surprise , empty seats were available in the first class section, but he refused to upgrade us , due to his racists behaviour.


Worst Airline
Jul 29, 2019 12:22 PM4332 Views (via Mobile)

The staff are untrained and very unprofessional.. I don’t recommend this Airline to anyone travelling from New Delhi to Thailand ..


Nice Aircraft
Apr 28, 2018 09:21 AM6741 Views (via Android App)

As I am frequent traveller and a regular passenger of thai airways I never get upset by service given to passengers it is fantastic and if u travel more and more you can be the member of thai airways and I am also one of them as I am a Gold card member of thai airqays where I get most the things for free excepting brand and electronics product in lounge it feels just wonderful and it saves my valuable money also.


So I can recommend you to try it once you will have a wonderful time with it


28/141 West Patel Nagar New Delhi-110008 India
Excellent flight
Jan 13, 2018 09:19 PM3919 Views (via Android App)

I loved this flight this flight has awesome trained pilots and its very pantual on its timing and food is very bad in taste . it has awesome sitting arrangement and has awesome space in plane . Its awesome TV screen also have awesome headphones. it travels between Bangkok and delhi , etc. I travel from this flight only .


Ruziyasun0484MouthShut Verified Member
Jaipur ( Rajasthan) India
Thai Airways
Dec 24, 2017 11:14 PM9591 Views (via Android App)

Hello, I am sharing my personal experience with Thai Airways. My experience with this airline was very bad.


Last year I was going Thailand for the holidays with my family. I was very excited because me and my family was traveling first time in this foriegn airline. When I was entire in flight. I see the cleanliness of flight was good but there was less space in seats so, we doesn't seated on the seat comfortably even we were also problem to sleeping.because the flight was very long so, in all the way we were uncomfortable in the flight. when I was calling to flight staff. But she doesn't solve my problem and she said to manage them on that seat.


The staff was also language problem because they speak Thai and we doesn't understand the language. The staff was vary poor and inconvenient.


The also was very irresponsible. I feel vomiting so, I want to take some medicine for that I was calling to staff to giving me medicine I was giving her ring for calling 2-3 times but no body was come. after 15-20 minutes the staff was come and solve my problem. There was no value of punctuality.


When I was checking in the counter of airport the staff was told to unpacking my luggage. They told me that if I wouldn't want to unpacked ur luggage u want to gives 2000Rs. So, I was giving him 2000 RS for this. It was too disgusting. They were making money on the name of checking.


I was not happy to travelling on the Thai airways. Not satisfied for it's services. overall too much disaster airways. I was not suggested to anyone and I will give it 1 out of 5.


Hospitality Expert
Nov 24, 2017 03:14 PM4105 Views (via Android App)

I had with traval once upon dum-dum airport to bangkok my flight schdual is in mid night 2: 30 am I was disturb in flight is late but im very happy those thai ground staff, those brif me departure very faimiler when im in air bus is owsome in service all crew in que and give very good brif, welcome drink, towl, or exelant food, iam taken red wine more food .cabin crew is very suportive, she give head phone for use music ect.when im land bangkok those again tret like indian tedition .??


aniruddha17MouthShut Verified Member
Pune India
Thai airways the best airlines in the world
Oct 30, 2017 01:43 AM8756 Views (via Android App)

Being a traveller I have been in this airways a lot times, the service over here is just awesome the air Boeing 747 was the largest and most beautiful plane till now they serve the best quality food inside the air hostess are cooperative and they serve people the best quality of drinks inside I got best beer inside the quality of food was awesome the sitting arrangement is quite spacious and it come with fully updated TV serials I watched complete narcos seasons the quality of headphones was pretty good .seating space was too much and luxurious .


Price of tickets are so cheap I got complete India to Japan ticket of rs 37000


The best experience of all


anjansy8530MouthShut Verified Member
India
Poor service and expensive food
Aug 18, 2017 01:19 PM6205 Views

I have travelled from Chennai to Kolkata on last month from Thai Airways. I have paid 8999 INR for the flight tickets which they are charging high comparing to other flights. The flight has delayed for 2 hours due to stormy weather. Once I have board in flight the air hostess has not greeted me well as the flight was late I have ask her when we would reach to Kolkata but the staffs has ignored my queries. Even I have ask her to serve me orange juice but she has served me after 20 minutes. Even she has delayed in serving meal to us. The food which were available was expensive. One glass of juice cost me 130 INR. I couldn't able to sleep well as the seating space is to small to seat properly. I am not satisfied with its service so I suggest everyone to select other airways rather than this.


Baggage
Jun 09, 2017 10:24 AM9695 Views (via Android App)

We had submitted my 2 bags to Thai airways at Delhi international airport and bags are locked and when I received that bags at Phuket airport one bag lock was broken and US 270$ was misplaced and all the clothes are material in the bag was shuffled. Flight details TG332 & TG207. Please look into the matter. Date 1/6/2017 Regards Hemant Gupta Mb. 9996413595 ( India)


Value for money Airline
Dec 01, 2016 11:45 PM8697 Views (via Android App)

One of top airlines in sky. Presently thai airways is top class airline and I traveled with them last year. They provide great service in economy class. Food was good and was served with smile. Juices and drinks are available on flight for every class. Bathroom was clean. Entertainment was right on. Every latest movie was there.


khoba883MouthShut Verified Member
New Delhi India
Good airline
Nov 14, 2016 11:32 AM12170 Views (via Android App)

Thai airways is the best airline in this world this is realky wonderfull airline now am talking about my travel experience in this airline so its very good experience I hace becouse I was got more of good service from this airline all the staff in this airline is really good always help for the passenger and this airline have good seat very comfortable never passenger are frll bored that time they arr travel in this airline meal in this airline I sreally good am very impressed for that this airline is well design and reallt good airline


London India
Great people to fly with
Sep 21, 2016 04:28 PM9704 Views (via Android App)

This Airline staff is a true representation of the hospitality of Thai people. Very courteous very soft-spoken and they take care of you very well. Inflight entertainment is great. Food served is of excellent quality and have a variety. It was very neat and clean and a very good travel experience with this Airline so far.


Journey with Thai airways
Aug 16, 2016 06:50 PM13930 Views (via Android App)

Its been a year since I have been to thailand, it was my first trip to thailand.


My tour was booked in thaiairways both international and local, the review  for international flight is that it was a pleasent flight, the crew members were awesome and were cooprative there is also the availability of good vegiratrian food and many other varieties. My review for local flight is that they little maintaince but their services were good.


Bangalore India
THai Air is great
Jul 30, 2016 04:51 PM10415 Views (via Android App)

I have flown thai airways for two times and have never been


disappointed. My very frist time fling chennai to bangkok.in the experiance is good.very good service and nice carring and very good food servicces .in the flight attendants were incredibly friendly and welcoming and all have exceeded my expectatios Thanking Thai airways.


You will be treated like a king.
Aug 11, 2015 05:43 PM22108 Views

I've flown Thai Airways for one time and have never been disappointed. My very first time flying Thai Airways formed the best impression ever of any airline I had ever flown.


I was greeted with a lovely purple orchid as a boarded the plane. The entire plane had a peaceful and calming ambiance. Of course, my favorite color is different, but still the purple added the charm.


The flight attendants were incredibly friendly and welcoming and they all have exceeded my expectations.


I'm a huge fan of Thai food and definitely not a fan of airline food. However, Thai Air, once again, surprised me. The food onboard, even on the shortest flights, was incredible.


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