Tata Croma, Hyderabad

I have purchased a fitbit watch from the store and it worked only for 10days ....a produt which costs 13.5k works only for 10days? They are selling duplicate products and when we go and ask them they say all nonsense things i request everyone please don't get cheated by buying products here they sell all 3rd grade products......i had a worst experience

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The products are very good but after delivery of the product , they promise for installation in 2 days . But when the two days are complete they cange , some of them don't respond us properly and only few of them are good . After they say that the technicians are ready , they do not come and when we call them they always say that "it is not possble today, so we will send them to you tomorrow morningor day after tomorrow ". So my advise is that after delivery if the technicians do not come in 2 days , call your or bring your own technician for the installment .

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I agree Tata products are with good quality.

But service centre of Tata croma is the worse. I haven't really got any other word for that. I have bought a air cooler, of Tata croma own Brand. It worked fine till the warranty, later there was an issue.

When called the customer care center, they have never sent a technician home. In span of 15 days, I have called 20 times and visited 10 times the store. All the time they keep saying, technician will reach your house today. And finally on day 20, technician reached and told a spare part needs to be replaced.

But the technician never appeared, no update on that. Later visiting the store, gave me out most shock. They told the spare part costs rs.400 and they don't have stock.

On top asked me to bring the cooler and drop at their centre and they can give me rs.500 refund for that product. For a product worth rs.7000, which got a problem of spare part worth rs.400 values rs.500. I dont believe in the service center and going ahead, no purchase on Tata croma - Hyderabad.

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I bought a product at croma and there was a monetary coupon offer, but the store people said there were no coupons available at that so will mail me within two weeks.

After two weeks, I did not get any coupons on my mail so I called up the store guy and he made false promises which were never fulfilled.

It has been six months now and I will never receive that coupon.I also visited the store and they again made false promises and all this for a mere coupon.@Croma: Please train your people with some ethics first and then put them at your stores.

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Croma branded rice cooker had 5 repairs in a span of 1.1 year. With every instance, they patch it with low quality servicing which breaks in 2-3 months. I’ve requested for replacement as piece has manufacturing defect if it runs into so many issues frequently but Service Manager has declined it.

In Hyderabad  – Kondapur store,

Service person – promises replacement for every pick up but denies after next repair is reported. Croma needs to be at least honest with customers.

Ignores 2nd issue if 2 issues are reported on the same product. Croma needs to hire sincere folks.

Technician – pathetic patching in the name of repair. A simple cooker breaks every 2-3 months. He is not qualified to fix even a bolt well and blames usage for it. Croma needs to replace him if it wants to survive in this market.

Service manager -  denies replacement even though a simple appliance as cooker breaks regularly and technician is not able to fix it. Claims he will replace after it breaks to the point of being useless. It will never happen for any appliance in its warranty period. So Croma is sending a message that it will not replace product under any circumstance.

Shortly - avoid Croma branded products!

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Its a decent place to buy but nothing much to boast about. A few things to remember:-

1. Never go to this store to exchange your old mobile phone to buy a new one. What they offer for a 2nd hand mobile is much less than the market rate.

   
   




2. If you are planning to buy a television or any electronic product, ensure that they demo the product infront of you. If they cannot demo it and instead send the product specific company people for installation and demo, ensure that after delivery, the delivery boys will not open the seal of the product as the company guys arriving 2-3 days later for demoing & installation will object to install a product with a seal broken.

   
   




3. Do not go here to buy mobile accessories. There are better places to buy SD Cards, Mobile cases and covers.

   
   




4. Overall, to buy products like TVs, Kitchen appliances or low end mobile phones, it a good place but survey the products you want to buy online and specifically buy them. Their staff is not educated much about latest gadgets like smartphones, TVs etc. Whatever they utter about the product should not be taken on facevalue.

   
   

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Never ever buy from this store.I had a terrible experiences.But somehow landed up buying an LED from Tata croma and the panel is completely scratched which u will find out once its installed.I called up customer care and he replies ." We are not responsible if its installed". How can one check a 40 inch led if its not installed? Whatever!

I request you all never to buy anything from this store.

Sharat Varma

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We've paid for two products two days back and they haven't been delivered. This, in spite of a lot of convincing that this is urgent. And it's futile to try to reach them on phone, no one even lifts the phone.

Horribly irresponsible people. They refused to even give us a demo. So damn pissing off.

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I purchased a Sony Home theater system (DAV-DZ310) from CROMA, Jubliee Hills on 2nd July 2011 and they said that within 48 Hrs the technician will come and install the home theater. Its 9 days and nobody turned up till date for Installation and Demo.

I have been calling CROMA everyday atleast 4-5 times and everytime they say the technician will come today. Most of the time they just keep the phone on hold or just disconnect. They don't put me through to the Store Manager with some or the other reason everytime.

This has been the MOST PATHETIC experience l ever had with a retail store. Pathetic customer service and Pathetic after sales service. I would highly recommend people not to go to CROMA for any shopping as their Customer service is PATHETIC.

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How crap the best products look when you have a worst customer support/sales guys who don't have the basic knowledge to let know the prospective customer walk off the mall this is what exactly happens at Tata Croma, Punjagutta, Hyderabad. The store definitely has a good range of electronics to display. The moment you hear the name Tata added to it we obviously add a lot of weight-age to the mall.

Imagine how it would be you were handed of to 3 different sales guys who dont know where the previous guy stopped and you should explain what is that you are looking for and why.

Bottom line would be any mall whether its Croma or etc should have a decent knowledge of the supposed product.

Till now I have brought 3 products with the same feeling as above:

1) Sony HD handycam

2) Kodak digi cam

3) Preeti Chef Pro

How crap the best products look when you have a worst customer support/sales guys who don't have the basic knowledge to let know the prospective customer walk off the mall this is what exactly happens at Tata Croma, Punjagutta, Hyderabad. The store definitely has a good range of electornics to display. The moment you hear the name Tata added to it we obviously add a lot of weightage to the mall. Imagine how it would be you were handed of to 3 different sales guys who don't know where the previous guy stopped and you should explain what is that you are looking for and why.

Bottom line would be any mall whether its Croma or etc should have a decent knowledge of the supposed product. Till now I have brought 3 products with the same feeling as above) Preeti Chef Pro

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