Unfortunately I invested in Golden Harvest scheme at Tanishq 1 year back which got matured 2 days back
We walked into the Gurgaon Gold Souk Showroom at around 7:00 PM yesterday and were attended by Sushant Kaushik and the details are as under:
1) The opening statement was to push us to close the scheme later and come on a later date may be next month if there is a special occasion.
They do not want to ask and understand what the customer wants?
2) He was clearly told that I am looking at light weight pendent set since the value(including old gold exchange) I had in hand was around
25000/-
3) He showed a few pieces mostly out of budget(must have been trying to upsell) and finally suggested that we should go to M.G. Road store as they may have better stock there? It was around closing time and the guy wanted to go home probably.
4) We were not aware when the golden harvest scheme was started that we cannot get any bonus on buying gold coins(why do these guys hide the important facts while selling such schemes to customers)?
5) During all this interaction Mr. Kaushik was un-intersted in selling anything and was telling us that store is going to get closed. They push customers out like this? Mr. Ratan Tata should be proud of the Tata culture these guys are exhibiting.
6) After all this we half-heartedly bought some pieces of Mia jewellery since we were told there are no options available in light weight jewellery.
7) While billing was done by my husband, I took a round of the store and to my surprise found beautiful pendent sets in lightweight at around 22 K cost. When I asked Mr. Kaushik, he replied it is your problem Ma'am you should have taken a round of the store and asked what to buy. Imagine the shock! Are these guys getting paid to sit around in the store? Why not change it to cash and carry model? At least the customer will expect no hospitality?
8) When we said they are not following correct practices, Mr. Amit Singh at counter threatened us to complain to anyone we want. This is the kind of training given at customer handling? He could have easily offered us to exchange the stuff then and sorted the issue. But these people were neither interested in selling nor wanting customers 1 minute more in premises beyond 8:30.
I belong to retail industry and can only give feedback that Tanishq staff with this attitude are giving nightmares to existing and potential customers.
They are in big time cheating business, one can only feel that the local jewellers are better than them. At least they try to cater to you as per your budget instead of upselling their non moving junk jewellery
Thanks,
Barkha
- Thank You! We appreciate your effort.