Date – 27th April 2017
To,
Mr Ashok
Star World Packing & Shipping Co.
Plot No 1 Near Govt. School
Vaishali Nagar, Jaipur 302034
Mobile: 7340069311, 7300065977
From
Akash Mishra
70, 71 Saptgiri layout, Neladri Road
Electronic City P1, Bangalore, Karnataka
560100
Phone: 9571547487
Sub: Transportation of Household Material from Jaipur to Bangalore
Ref: Consignment Note No 2067 dated 01-04-2017
Dear Sir,
With regard to subject above and reference quoted, we would like to bring to your notice that, there is short receipt of our household items – the item missing is
1. LCD 32 " Samsung(Item No 2 In list)
Gas Stove(Item No 18 in List)
Helmet Stude(Item No 25 in List)
Cooler Stand(Item No 3 In list)
Apart from the above, following items were not packed at all as per your commitment before loading in Jaipur and transported thus resulted in considerable damage to the properties
Fridge
Almera
Bed
Mattress
The Cartoon boxes packed was all smashed while loading and the utensils inside the boxes were damaged and moreover the trunk boxes were all kept upside down, understand from the persons who reached Bangalore address Mr Sandeep Kumar(7411545923) and Mr punia(7676767071) that transshipment was done in between the transportation and that they will also not unload the materials as they were not paid for the same and we had to unload our self thus paying extra amount other than tea money to the drivers in spite of paying all charges in Advance before dispatching at the time of loading as per terms of Quotation. Received the consignment on 26-April-2017 at 22:00 hrs.
After checking All House hold goods I found that in Jaipur office they open packing of goods and use my goods on more then 7 days and after that packed it again, because at the time of loading my fridge was locked and when I received it was unlocked and bike also without packed, and in fridge there are some KEYS of almera and bed's drown and some Important Original Documents are missing, and when I call Jaipur person Kuldeep(9587866488)and Ashok(7340069311) they accept that they open all these I have all these recordings, it is really very bed experience with this company.
This must be BLACKLIST from Packers and movers list because these gyes down market value of company.
These initial damages and the way the materials were received were conveyed to you over telephone after repeated calls(since initially you did not bother to attend / receive the calls) – called from another number – you responded and when conveyed, you opined that you cannot revert without knowing the facts which you need to discuss with the team to whom you have given responsibility – such an un ethical business approach.
On your confirmation of reverting back on 27th April 2017, when we did not get call from you, we called you once again to which you categorically denied taking any responsibility for the same and moreover you needed further time to get to a conclusion which proves your credibility in the market proving in-efficiency in heeding to customers issues.
The above first hand information is as per terms of the Quote and we request your good self to take this note as a official complaint letter which too is as per terms of quote, and arrange to compensate with the damages(Loss to the tune of Rs.40000/-). If you do not hear from you within 2 days from dispatch of this letter, we will be forced to take up with the Consumer Redressal Forum, a copy of this is already marked to them and also to the local police station.
The Worst Ever Service we have come across.
Regards
Akash Mishra
9571547487
- Thank You! We appreciate your effort.