Dear Sir/Madam,
I am writing to formally bring to your attention the persistent issue regarding the refund amount owed to Mr. Rinkesh Shah for the properties he has booked through your company. Despite multiple assurances and commitments from your representatives, he has yet to receive the promised refunds, nor has he been provided with any explanation for the delay.
He had booked the following flats through Squareyards:
Flat No. 302 in Dosti Zion.
Flat Nos. 71 and 72 (Jodi Flats) in Kalpataru Vivant.
Flat No. 301 in Dosti Zion, booked by Mr. Siddharth Yadav through you.
As per our earlier communications, he was assured that he would receive the following amounts as a refund:
Rs. 50, 000/- for Flat No. 301, Dosti Zion
Rs. 50, 000/- for Flat No. 302, Dosti Zion
Rs. 1, 50, 000/- for Flat No. 71, Kalpataru Vivant
Rs. 1, 50, 000/- for Flat No. 72, Kalpataru Vivant
These refunds were promised to be processed upon the completion of 10% payment for each flat and the registration of the respective properties. However, despite making the required payments and the registration process being completed, the refund amount has not been credited to his account within the stipulated 45-day period, as promised by your representative, Mr. Naved.
It is deeply concerning that, despite numerous follow-up calls and emails with your team, he has not received any refund nor any further clarification or resolution to this matter. The repeated assurances of immediate payment have proven to be unsubstantiated, and the lack of any action from your side reflects poorly on your company’s professionalism and customer service standards.
The delay in processing this refund and the failure to adhere to your commitments have caused considerable inconvenience and frustration. Therefore, I request the following:
Immediate payment of Rs. 4, 00, 000/- (Rupees Four Lakhs Only), which includes the refund of the amounts mentioned above.
An interest of 12% per annum on the overdue amount, given the significant delay in processing the refund beyond the promised timeline.
I kindly request that you confirm the payment to Mr. Rinkesh Shah and interest details in writing within 7 days of receiving this letter/mail. If he does not receive the full refund, along with interest, within this time frame, he will be compelled to escalate this matter through other legal and consumer channels, which may include filing a formal complaint with the Consumer Forum and pursuing legal action.
I trust that you will treat this matter with the seriousness and urgency it deserves. I look forward to your prompt resolution of this issue and an official confirmation of the refund within the given time frame.
Thank you for your immediate attention to this matter.
Yours faithfully,
Priyanka Shah
Rinkesh Shah (8286009761)

- Thank You! We appreciate your effort.