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Shoppingdiatimes

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21%
1.38 

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Shoppingdiatimes Reviews

Ahmedabad India
Delay is processing refund
Jul 12, 2013 06:35 PM 798 Views

Case ID is 945151 (Order # 3002438377). I placed this order for cell phone and received DOA product. Product was sent back and they acknowledge the receipt of the product as well. I am still to get my refund. Worst customer service. I must say to stay away from Indiatimes Shopping.


Their escalation team also does not listen to your queries.


Chennai India
Pathetic service
Jul 12, 2013 11:45 AM 815 Views

I ordered a mobile from Indiatimes shopping on 2nd July which was to be presented as a gift to my uncle for his marriage on 10th July. I requested them to expedite its dispatch for this reason via my mail dated 5th July after my repeated attempts to reach their customer care over phone failed in total.


They promised that it will be sent before 12th July via mail. I was waiting for the mobile for a solid 10 days and on 12th, they are saying that the said mobile is NOT in stock and they are refunding the amount.


As my money was locked I cant present another gift for my uncle.


I had wasted my precious time and also could not make the gift on time. I am a regular online buyer and I have not faced such a bad experience before. I am thoroughly disappointed with their store / service and would think twice before I attempt any further online purchase.


Order ID: 3002478982


Name: GokulNath G


Order Date: 02 Jul 2013


Order Total: INR 1631


GC Applied: INR130


Payment Mode: Debit Card


Empty box delivered after long awaited mobile
Jul 11, 2013 11:11 PM 1146 Views

Indiatimes shopping site should be banned. they are spoiling image of times group. I had ordered Karbonn A21 mobile. and when I have received the shipment, box was empty, No mobile, no charger. I don't know whether it was shipped empty or courier service provider (SafeExpress, which is rather very much unsafe I must say) done something to it. Now I have informed the Indiatimes shopping customer care and awaiting response from their end. this is worst experience I have received from online shopping site.


Now onwards, I will think twice before purchase anything from such sites.


Satish Jaiswal


YOUR RATING ON

Shoppingdiatimes
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Mumbai, Maharashtra, India India
No service after buying
Jul 11, 2013 02:53 PM 758 Views

Had recently purchased a pen drive from this website. The pen drive did not detect most of the time. On raising a ticket with the team, it was kept open till 15 days. There was no communication from them till then and later when I inquired , the agent said the ticket is closed. No reason nothing.


This was my first and last purchase on this website.


Finger crossed
Jul 11, 2013 12:48 PM 844 Views

I ordered Blackberry 9220 Black colour on 8th July 2013 order number is 3002494909.Mainly because of the best price.After that I gone through mouth shut review I was totally shocked and worried.


I was lucky that I got the emalin in the 8th evening that mobile is despatched via safeexpress courier.


I was totally very happy.


But now!!!


I was tracking the mobile till now is not moved out of Delhi(11th july). I am worried now.


Can any indiatimes person help me to get my mobile on time ?


Regards


R.Narendran


Shopping with Indiatimes is very risky.
Jul 11, 2013 10:16 AM 1219 Views

I have order lg optimus l5 ii dual e455 (white) on 28th 2013 of June. I paid all the money but till date means on 11th 2013 of July they not even shipped the product. And every time I contact them, they said me that your case is under process. We will delivered it on urgent basis. That i am hearing from them for last 7 days.


I have very bad experience with indiatimes shopping and I will recommend to all not to buy or buy using cod(cash on delivery).


Did not recieve lumia 720 from india timesshopping
Jul 09, 2013 11:34 PM 1096 Views

Thank you for contacting Indiatimes Shopping E-mail Support. My name is Pooja Yadav and I will be assisting you today. I understand that you have returned the product as the parcel was empty under the order number 3002469215. We sincerely apologize for the delay in delivering the product to you. Please be assured that I will be assisting you to resolve this matter.


I would like to inform you that your complaint regarding partial delivery is under process. Your case manager is investigation with warehouse/courier partner on your case. I would request you to wait for some time as soon as possible your case manager will get back to you regarding your case.


For your reference, Complaint ID for this transaction is 959813.


NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case.


For your convenience, our support staff is available 8:00 AM to 8:00 PM, 7 days a week. Please call us at 09024888888/09024666666 for immediate support.


Thank you for choosing Indiatimes Shopping.


Regards,


Pooja Yadav


ashok g


Jul 5 (4 days ago)


to Indiatimes


Hi Pooja,


Thanks for helping.


But this is a very bad thing, where I have made a per payment and I did not get the product in time.


I bought this as a gift for my father, and now it is very sad that things are getting delayed.


Please get me the item before tuesday.


Thanks,


Ashok


customerservice@indiatimes.co.in


Jul 5 (4 days ago)


to me


Dear Ashok,


I can realize the inconvenience you have faced with this transaction, if I had been at your place, I would have felt the same.


I would like to inform you that your concern case manager is working on your case and is taking regular follow up with the concern department regarding the same, as soon as we will get revert from there your rRajeev_Vermacted case manager will get back to you and will update you on the progress we have made toward the resolution of this case.


So, I request you to kindly provide us some time to resolve your case with proper resolution.


For your reference, Complaint ID for this transaction is: 959813.


Regards,


Suyash Sharma


ashok g


11:31 PM (0 minutes ago)


to Indiatimes


Are you really indiatimes customer service, I can see that there is no reivew of the phone in the site.. this is not the proper way to deal... if you were genuine, u would have send the phone by now...


Noida India
Order No. 3002498386
Jul 09, 2013 02:23 PM 1007 Views

Hi, I have been placing orders on Indiatimes, They provide good services, sometimes a little delay happens when product is not in stock or heavy orders .


This is one of my recent orders . Will update once it gets delivered .  Hope to receive it at lightning speed .


Thanks for the services and support.


Tirunelveli India
Only resolutions !
Jul 08, 2013 12:27 PM 1074 Views

My order 3002452073 dt 24/06/2013, case id 959374 and resolutions dt 10/07[/2013 and 20/07/2013. I have ordered karbonn a plus 9 white mobile on 24/06/2013 and paid the amount of rs.6450/- by way of credit card. The assured date of delivery was 03/07/2103. But suddenly that the mobile white colour has become sold out. On 29/06/2013 one Ms.Anu Malik called me and asked black colour was available if i agree to have black colour they will send it. I said ok. But again on 01/07/2013 the black colour also sold out. Then i sent an email stating the problems and one case id 959374 with a resolution dt 20/07/2013. Now I am in a helpless position as till now the case id is still open and in under process status.


I don't want to cancel my order and waiting for the good thing to happen!


HYDERABAD India
Very poor service. Users beware
Jul 08, 2013 05:54 AM 777 Views

I ordered a Samsung s duos which was meant to be delivered on 31st may, 2013; but was never delivered. I cancelled my order on 10th June. and till date, it has been a month almost and my money 12, 000/- isn't credited. dozen calls have been made and no any response yet...


Users beware, I am sure one in every 2 customers have encountered this.


Thane India
Samsung Tab 2 ordered...... Fingers crossed!!!!!!
Jul 08, 2013 12:43 AM 968 Views

This is my first purchase from Indiatimes. I have ordered a Samsung Tab 2 P3100 on 04th July. I gave the order after going through many sites and it was offered best at Indiatimes. I appreciate Indiatimes offered the best rate but after reading these reviews here on mouthshut, I am tensed. its been 5 days. The expected delivery date is 13 th July and I still have no shipping details in the portal. Just hope that I get my order in good condition by the delivery date. Would definitely post an update but I just hope that its a positive one. fingers crossed. Order ID: 3002484999.


Update : 8th July - afternoon


Got a call from Shobhit of Indiatimes saying that the necessary work is being done to get the order delivered. the shipping is about to take place tom. just hope promises are fulfilled. thanks Shobhit for quick response.


Dehradun India
Ordered something from Indiatimes? You are Screwed
Jul 07, 2013 10:12 PM 859 Views

My name is Shivam and I ordered a Nokia Lumia 720 (White) from Indiatimes Shopping on 7 of July 2013 and I paid via Net Banking (Worst Choice). After that came a period of intense agony and mental harassment by Indiatimes, and after repeatedly chatting with their   half witted customer care representatives regarding the non delivery of my order, finally on July 10, 2013 my product was delivered to me. Well, you must be thinking that that's a good delivery from indiatimes. If yes then you should also consider the following points -


1) regularly trying to contact them via phone or internet chat from 9 to 8 (their office hours) and writing again and again about their crap service on https://mouthshut.com and thereby bewaring potential customers about the same'


2) because they do not give a damn about the plight of the customers, it will be you who has to call them again and again. I lost close to 500 bucks on that.. (on regular calling to know the status of my concern)


3) It was a defective product


4) Today is August 9, 2013 and I have still not got my replacement. Besides the current status on their "Track Order" page reads "To be Shipped"...... Eternal Agony Continues...




  • Never Even think of buying anything from Indiatimes or You are getting yourself in a hell lot of trouble!!




Pay once and then wait for the delivery forever. And if by chance it is delivered, and also if it's the same as you ordered there's a bright chance that it is not going to function properly.


Indiatimes if you are reading this review then please, for god sake, deliver the product back to me ASAP.


My order details are -


order number - 3002581717


Bangalore India
Wait forever after you have paid for the product
Jul 07, 2013 06:33 PM 795 Views

Having a very bad experience with Indiatimes shopping. I made payment for a product on 29th June and it was shown as "in stock". So I expected it to be shipped in 1-2 days. Its 7th July today, and its still not shipped. I have sent several mails asking them to expedite the processing as I need to gift this to someone, but they don't bother.  I don't know when it will be shipped and when I will get it.


This is my last purchase at indiatimes shopping.


Harassing the customers by shopping.indiatimes
Jul 06, 2013 02:30 PM 858 Views

I order 2 ambrane calling tablet on 25th May with order no 3002356502 and total cost is Rs9945. After a week I got a mail from shopping site informing that the product has been dispatched to bluedirt courier with trecking id 69005763153. But when I treck through bluedirt courier website it says invalid trecking id. so I contacted customercare of indiatimes but they keep on giving me false promise that it will be delivered by 10th june. When I talk to cust care of indiatimes regarding non receipt of the product on 11th june they told me that the product have been returned to them.They again gave me replaced order no 3002428293 on 17th June and mail me informing that the product has been re-dispatched through bluedart courier with tracking id 69008447023.


But this time too when I track it through courier website it says invalid tracking id.  I contacted bluedirt customer care I came to know that this shopping site is making me fool by giving invalid trecking id.  I call to the cust care of Indiatimes regarding invalid trecking id but they still lies to me that I will receive the product on 25th june. On 26th June I talked to customer care to refund the amount they told me to cancel the order so that I will get the refund  so I have cancelled.


On 2nd July they mail me that they have refunded the amount  on 07/01/13 vide RR no 70107510576 and it will be reflected on my account within 2/3 days but  today it has been already 5/6 days after refund where I did not receive the amount. I ask them to mail me their account statement showing the refund made to me but they told me that it is against their privacy. It has been already 41 days where they have harassed me telling new stories and I have mailed them 50/60 emails and have spend around 300/400 rupees in contacting their


Goa India
Beware mouse delivered instead of phne worth24462
Jul 05, 2013 06:05 PM 1161 Views

Please note this as my first official written complaint against India-times Shopping website.


I have made several calls for this one however no joy.


They delivered a RS. 259 product to me instead of my Rs.24, 462 phone and expect me to wait for for a  month for my product for which I have already paid for. I could have just visited a store to pick this product up but I landed with hopeless Indiatimes shopping :(


My Order number is : 3002463838


Order Date: 27-June-2013 02:31 PM


Payment Status :    Payment Received


Case ID & Status :  956335, Under Process


Sub-order No: 00001


Issue Type: Complaint


Sub-Issue Type: Replacement Problem


Area: Wrong Product Delivery


Resolution Date:    Jul 26, 2013


Case Status: Under Process


Case Creation Date: Jul 2, 2013 4:03 PM


Description: The look and feel of the product is different


Details: I have made a payment for Rs.24462 which has been received by you and for that I have received a mouse worth rs.259 instead of my  LG Nexus 4 Black. Delivery date for the product was supposed to be maximum 4th July, This has been breached as I don't have my phone at hand.


I have spoken to a lot of customer service representatives who are useless, There was no manager available to speak to above him at that time, Are all managers so busy that they cant speak to their customers and arrange for a phone to be sent out to him for which he has paid for.Absolutely pathetic service, I will never recommend anyone to Indiatimes shopping. My experience with flipkart has been great, they have always ordered a replacement in case of mistake in delivering the product


Unhappy Customer


Worst company ever that I have ever dealt with :(


Regards


Nikhil Gopani


ngopani@yahoo.com


Not refunded
Jul 05, 2013 01:55 PM 839 Views

Indiatimes shopping is the best fraud site. My money is lost. They stole my money.


Robbers!


Will never ever go back to the site. Nor will I recommend the same to anyone, ever.


New Delhi, India India
Got my order in 2 days! :)
Jul 05, 2013 09:10 AM 1018 Views

I ordered an Apple iPhone 4 - 8GB from Indiatimes Shopping @ 20231(Using the code MOBDEALS)| Order Number: 3002476391& thought that the delivery would take some time as it was a DEAL. But I was surprised when I got a call from Safexpress(The Courier Partner of Indiatimes) yesterday that your parcel is with us and when do you want us to deliver this.


Amazing TAT & Delivery time. This was my first order from Indiatimes & moving on I would always prefer Indiatimes Shopping as it gives the best price in the market+ amazing delivery!


Thanks


Mumbai India
I am all happy and satisfied...Kudos to Indiatimes
Jul 04, 2013 09:44 PM 866 Views

This is second time that I've ordered from Indiatimes. First time it was just a perfume costing around Rs. 1000/-. It was delivered within the time scale, that’s what I remember. But this time I've bought a smartphone for around Rs.15, 000/- , I gave the order today after going through many sites and it was the cheapest@ Indiatimes. I seriously appreciate that the rates are much cheaper than other sites....but after reading these reviews here on MouthShut_Official, I am worried a lot....Just hope that I get my delivery within the dates specified and that too in good condition. I would surely update my experience in the coming days... Order ID: 3002485069 Update: Today, I got a call from the Indiatimes customer care and someone has been specifchandru021y assigned to look into the sort of complaint that I had, I appreciate it!! Thanks... now I am more confident and less worried.


Update:


I've now changed the Review Title.. for gr8 services delivered. After what I had read on MouthShut_Official, I was really worried about the product and service of Indiatimes. They have proved that they aren’t a bad shopping portal at all. Indiatimes kept me updated with my product delivery status almost every day...Kudos! Maybe they are trying to overcome all the difficulties faced earlier...Great packing, genuine product, timely updates, delivered before their specified time.


I would surely shop here as their prices are the best for a lot of products....please keep up this gr8 service and hope others also have the same experience.


Real lootmart
Jul 04, 2013 07:39 PM 822 Views

I got stuck in this biggest CON operation just because of my greed and gullibility. they promise 15% off  while in realty it is 3-4% off with COD offers of other site like flipkart etc. modus operandi is very clear - take upfront money in bulk as much as possible with these loot offer , clear inventory (dud material)  and  return excess money after 15 or 30 days( treat order cancelled without consent).


shopper -they can go to hell or wherever they want for its faceless, adress-less ONLINE SHOPPING.


My story -very similar as other - bought a Samsung tab 2 (Order No. 3002472782) , upfront payment, delivery promised in 4 day . instead of delivery , order cancellation message citing 'OUT OF STOCK" position came with promise that some day in future within month they shall return my money.  Reason which , I had found out was the escalation in price in last 2-3 days and they must have exhausted their old inventory to some preferred customer.


May, someone , suggest how to deal with this cheating for I am frustrated as an individual and isolated customer who is destined to ( cust se mar).


Rajneesh gupta


Kolkata India
New con in the market !!! Never buy 4m Indiatimes
Jul 04, 2013 01:48 PM 790 Views

My story is also somewhat like the story before me.


Order # 3002442656


I had ordered SONY Xperia ZR on June 20th 2013 and the expected delivery date was 3rd July 2013. But till now the product has not reached my place. I was first of all given a BLUEDART AWB Number on 28th saying that you item has been shipped. I waited for 3-4 days but that tracking number did not even come on bludart site. I called up bluedart people and they said they do not have this consignment.


After getting fed up I called up the Indiatimes CC and then I talked to one guy names Dinesh. He told me that there was a wrong information passed on to me (the irony is they are even agreeing to it) and then he told me that the item was shipped out through Delhivery and when I checked with that, apparently that courier service does not even have service in Kolkata. So I do not understand how can these indiatimes people be so careless on using that courier in the first place.


Till this day, it was 2nd already. Later I got a call on 2nd afternoon from a case manager Lokesh, saying that this item is 'Out of Stock' now and they can not ship it. My question is, where did that item go which I returned to you ? Did they ever even ship it out at the first place? Why are they giving wrong information to the customers and stalling them for 15-20 days and still no resolution. Now it has been 2 days since I have given them the cancellation request and they tell me that it will take 4-5 days to cancel the order.


I mean what kind of people do you hire anyway.


Now I call up the customer care everyday and ask them to give me an update and they give me the same crap everyday that we will do our best and we have forwarded your concern to our managers, we are not authorized to give any further information and all that bullshit. If they are not authorized, then whom shall we talk to?


Something serious needs to be done for this company for this kind of service.


YOUR RATING ON

Shoppingdiatimes
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5

Recent Questions and Answers on Shoppingdiatimes

500

I need to bought HTC one x9 phno which items contained in the box pls inform me

Jul 18, 2016

By: harisha073

Answers: 0

500

Totally fraud company. Can any one know how to complain against them?

Apr 24, 2015

By: chirag23151

Answers: 0

500

how indiatimes shopping gets loan from customers with 0% interest 1)they put up products they dont even have 3)after months they return 0%

May 31, 2014

By: letmein123

Answers: 2

500

victims of Indiatimes shopping join me in twitter Asif Johnny ?@Asif_Johnny

Apr 23, 2013

By: asif_johnny

Answers: 3

500

Where did i get into? i just ordered a mobile and am in a fix now. only myself to blame :( ordered without reading reviews of cust-mers hmmm

Nov 30, 2012

By: dheeprules

Answers: 1

500

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