I order Womens 5 Pocket Heavy Wash Capris but they sent ladies shirts. after that I maid complaint to customer care they told send pics to customer care site they also reply but think is going till today
From 26 dec'17 till today mail conversion going on no final decision 1. From: "Jayaprakash Adur" Date: Dec 26, 2017 6:46 PM Subject: Wrong product delivered To: Cc: Wrong product delivered pls do the needful
2.On Dec 27, 2017 5:38 PM, "Shoppers Stop" wrote: Dear Gaytri, Greetings from the Shoppers Stop Team! I would like to inform you that your return request for SKU # 202390620(Womens 5 Pocket Heavy Wash Capris) has been acknowledged.Please be assured that we would try to pick up your item at the earliest. As soon as we receive the product, the request for refund will be initiated. Please accept our apologies for the inconvenience caused. You may refer to our FAQs at https://shoppersstop.com/faq for more information. Alternatively, you may reach us at(022) 6129 0400 / 1800 419 6648 between 8:00 AM to 10:00 PM all days, or email us at customercare@shoppersstop.com Thanks & Regards, Shyam Kumar Shoppers Stop Ltd. https://shoppersstop.com - Original Message - From: jayaprakash.adur@gmail.com Received: To: Customer Care Subject: Fwd: Wrong product delivered - Order # 121210384 CRM:0017000007415 No one come to pick product I got massage two days back till today no response if u going to dealy I m going to file a case against on you or your company On Dec 31, 2017 4:06 PM, "Shoppers Stop" wrote: Dear Gaytri, Greetings from the Shoppers Stop Team! I understand that your product is not yet picked up from our end. Further, I have already instructed to our logistic partner about the same. Please be assured that I would try to pick up your item at the earliest. Please accept our apologies for the inconvenience caused. You may refer to our FAQs at https://shoppersstop.com/faq for more information. Alternatively, you may reach us at(022) 6129 0400 / 1800 419 6648 between 8:00 AM to 10:00 PM all days, or email us at customercare@shoppersstop.com Thanks & Regards, Farhan Sayed Shoppers Stop Ltd. https://shoppersstop.com - Original Message - From: jayaprakash.adur@gmail.com Received: To: Customer Care Subject: Re: Order #121210384 CRM:0187000012652 Today also not came for pickup Dear Gaytri, Greetings from the Shoppers Stop Team! I have registered your complaint regarding return pickup for SKU # 202390620(Womens 5 Pocket Heavy Wash Capris). I shall be co-ordinating with the respective team to get the issue resolved. Do allow me some time to get back to you with a response. Please accept our apologies for the inconvenience caused. You may refer to our FAQs at https://shoppersstop.com/faq for more information. Alternatively, you may reach us at(022) 6129 0400 / 1800 419 6648 between 8:00 AM to 10:00 PM all days, or email us at customercare@shoppersstop.com Thanks & Regards, Shyam Kumar Shoppers Stop Ltd. https://shoppersstop.com - Original Message - From: jayaprakash.adur@gmail.com Received: To: Customer Care Subject: Re: Re: Order #121210384 CRM:0187000012652 what is the next process pls refund amount On Tue, Jan 2, 2018 at 11:20 AM, Jayaprakash Adur wrote: OK pls do early On Jan 5, 2018 6:04 PM, "Shoppers Stop" wrote: Dear Gaytri, Greetings from the Shoppers Stop Team! I would like to inform you that as soon as we receive the product SKU #202390620(Womens 5 Pocket Heavy Wash Capris) to our warehouse, the request for refund will be initiated. You may refer to our FAQs at https://shoppersstop.com/faq for more information. Alternatively, you may reach us at(022) 6129 0400 / 1800 419 6648 between 8:00 AM to 10:00 PM all days, or email us at customercare@shoppersstop.com Thanks & Regards, Farhan Sayed Shoppers Stop Ltd. https://shoppersstop.com
- Original Message - From: jayaprakash.adur@gmail.com Received: To: Customer Care Subject: Re: Order #121210384 CRM:0187000012811 I think you got product?
On Jan 8, 2018 1:29 PM, "Shoppers Stop" wrote: Dear Gaytri, Greetings from the Shoppers Stop Team! I have registered your complaint for Order #121210384 regarding refund. I shall be co-coordinating with the respective team to get the issue resolved. Do allow me some time to get back to you with a response. Please accept our apologies for the inconvenience caused. You may refer to our FAQs at https://shoppersstop.com/faq for more information. Alternatively, you may reach us at(022) 6129 0400 / 1800 419 6648 between 8:00 AM to 10:00 PM all days, or email us at customercare@shoppersstop.com Thanks & Regards, Farhan Sayed Shoppers Stop Ltd. https://shoppersstop.com
Original Message - From: jayaprakash.adur@gmail.com Received: To: Customer Care Subject: Re: Order #121210384 CRM:0187000012823 Their is no reply Pls respond for quiry On Jan 11, 2018 2:29 PM, "Shoppers Stop" wrote: Dear Gaytri, Greetings from the Shoppers Stop Team! I am already co-ordinating with the respective team to resolve your concern. However, it is taking a bit more time than expected. Do allow me some more time to get back to you with a resolution. Please accept our apologies for the inconvenience caused. You may refer to our FAQs at https://shoppersstop.com/faq for more information. Alternatively, you may reach us at(022) 6129 0400/ 1800 419 6648 between 8:00 AM to 10:00 PM all days, or email us at customercare@shoppersstop.com Thanks & Regards, Jyotsna Lingam Shoppers Stop Ltd. https://shoppersstop.com
Original Message - From: jayaprakash.adur@gmail.com Received: To: Customer Care Subject: Re: Order #121210384 CRM:0187000012823 Already more then 15days over when you going to refund amount?
On Jan 15, 2018 5:08 PM, "Shoppers Stop" wrote: Dear Jayaprakash, Greetings from the Shoppers Stop Team! I am already coordinating with the respective team to resolve your concern regarding refund. However, it is taking a bit more time than expected. Do allow me some more time to get back to you with a resolution. Please accept our apologies for the inconvenience caused. You may refer to our FAQs at https://shoppersstop.com/faq for more information. Alternatively, you may reach us at(022) 6129 0400/ 1800 419 6648 between 8:00 AM to 10:00 PM all days, or email us at customercare@shoppersstop.com Thanks & Regards, Omkar Jadhav Shoppers Stop Ltd. https://shoppersstop.com
- Original Message - From: jayaprakash.adur@gmail.com Received: To: Customer Care Subject: Re: Order #121210384 CRM:0187000012823 Pls deposit to this account Jayaprakash.adur Sbi ac No:* IFSC code:* Super market main branch On Jan 16, 2018 9:37 AM, "Jayaprakash Adur" wrote: To its possible to do my refund aishwaryasingh23ment? On Jan 15, 2018 5:34 PM, "Jayaprakash Adur" wrote: Great reply
On Jan 16, 2018 5:15 PM, "Shoppers Stop" wrote: Dear Jayaprakash, Greetings from the Shoppers Stop Team! I have escalated your issue to the concerned department. I shall be co-ordinating with the respective team to get the issue resolved. Do allow me some time to get back to you with a response. You may refer to our FAQs at https://shoppersstop.com/faq for more information. Alternatively, you may reach us at(022) 6129 0400/ 1800 419 6648 between 8:00 AM to 10:00 PM all days, or email us at customercare@shoppersstop.com Thanks & Regards, Jyotsna Lingam Shoppers Stop Ltd. https://shoppersstop.com
- Original Message - From: jayaprakash.adur@gmail.com Received: To: Customer Care Subject: Re: Order #121210384 CRM:0187000012823 When I can get refund? On Jan 18, 2018 2:21 PM, "Jayaprakash Adur" wrote: When I can get refund? On Jan 16, 2018 5:19 PM, "Jayaprakash Adur" wrote: When u people going to aishwaryasingh23
On Jan 21, 2018 1:05 PM, "Shoppers Stop" wrote: Dear Jayaprakash, Greetings from the Shoppers Stop Team! I have registered your complaint regarding refund for SKU # 202390620(Womens 5 Pocket Heavy Wash Capris). I shall be co-ordinating with the respective team to get the issue resolved. Do allow me some time to get back to you with a response. Please accept our apologies for the inconvenience caused. You may refer to our FAQs at https://shoppersstop.com/faq for more information. Alternatively, you may reach us at(022) 6129 0400 / 1800 419 6648 between 8:00 AM to 10:00 PM all days, or email us at customercare@shoppersstop.com Thanks & Regards, Sameer Helinge Shoppers Stop Ltd. https://shoppersstop.com Till today same response no use -
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