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Shoppersstop

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20%
1.25 

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1800-209-6648, +91-22-66486648

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Shoppersstop Reviews

VERY BAD EXCHANGE POLICY AND CUSTOMER SERVICE
Aug 29, 2018 08:26 PM 13306 Views

Shoppers Stop I purchased a shirt for my son online on 10th Aug 2018 they delivered a damaged product, requested for exchange the took the shirt, after that I'M writing mails about the exchange no body bothered to give a revert on it they just generated a case number CAS-1588975-S2X7Q3 and the customer care number doesn't work I searched online & got Mumbai office number they gave me Hyderabad store number called them they said online customer service is different store customer service is different they also said they will be writing mail in behalf of me to shoppers stop online customer service they did too but no response for them buying some online especially through shoppers stop is big mess spending money don't get the quality product more over need to run behind them for a month or so to get the things done


May be the right person see this and take some action against this. There is no other option left rather than approaching a social media against the cult organization.


Dexter999MouthShut Verified Member
Mumbai India
Very Costly
Aug 22, 2018 12:01 PM 15102 Views

I think shoppersstop is very costly online store for no reason, As I don't think that they sell anything different from other stores. Their quality is also not better than Online stores like Myntra, Jabong, etc. but their prices are definitely higher than these websites. Their customer service is not very helpful, as they never succeed in solving my queries.


Once I was ordering shoes from shoppersstop as they had given me a special welcome coupon of rs 500 flat off on orders above 1500 but when I was placing my order I apply the coupon but they said that the coupon is not applicable on your items. So I called their customers service and they told me that it is applicable on some selected products only. So I selected shoes from their list and again they were saying the same that the coupon is not applicable so I again called customer service then they told me that the coupon can be used in their stores only. So then I dropped the plan of buying shoes from that site as without any coupon you can buy stuff from there as they are very expensive. So I really don't know about their quality as I never got to buy from there.


Return and Delivery of a products
Aug 17, 2018 11:12 AM 13248 Views (via Mobile)

Absolutely horrible experience. Rather go to a nearby SS and do the purchase.


I have been calling multiple items for 2 products of mine and there still has been no action from their end whatsoever.


Placed order for 3 products on 7th and I'm yet to receive 1 of them. As per the Customer support associate from SS it is in bangalore since 14th but nobody knows the reason as to why it is not getting delivered to me. Not a single soul has an idea what is happening. All of them give same response like they're handed out a copy of answers to preset question format and they just read it out like a robot but nobody actually knows what to do in reality.


This is one of the worst experiences of online shopping. By far amazon and flipkart does a much much better job of both delivery and pickup / return of product.


I have no clue why my product is not being picked up for return or why the other one is not being delivered inspite of it being in the same city since the 14th(as per all the customer care associates that i've spoken to).


This was jus my 2nd time online shopping with SS and im glad to say will be the last mostly.


Plz stay away from Shoppers stop online shopping and go to a store if required to purchase something. Coz once you are stuck with issues like mine, you can give up hope of ever getting it resolved


Also the star rating is just 1, but not sure why mouth shut website is not accepting it and is locked for 3 stars. So that is not my original rating.


I rate SS online experinece 1


YOUR RATING ON

Shoppersstop
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Gurgaon India
Very bad experience with Shopperstop
Aug 16, 2018 02:28 PM 13105 Views

Few days back I ordered 2 products from shopperstop, out of them one I returned due to fit issues. The order was placed on 27 July 2018 and returned was picked up on 1st august 2018, today its been 3rd week now, I haven't received my refund yet.  Horrible customer service and waste of time . Whenever I am calling them they replies it will be solved in 48 hrs and your complain has been raised at higher authority. I don't know which higher authority they are talking about. Every time different representative is speaking regarding my refund but they are not initiating the refund .  just asking me to wait n wait. This is too frustrating.


Offensive comment by customer care staff at store
Jul 29, 2018 01:05 AM 13417 Views (via Mobile)

Hello, I am a customer at shoppers stop who bought a pair of footwear from Life brand worth 1700. Which later I found slight difference in color, so I went to exchange it from the store at Ahmedabad one mall in Ahmedabad(store:I00151) with a Cred824it note on 28/07/2018 at around 8:15 PM. Cash memo no. 2574


Cashier: Avinash Sharma(7038636)


(As printed on Cred824it note)


So Mr. Avinash asked me the reason for exchange, where I told him about the color issue. After a minute of this while processing my exchange, he commented on me, "Apko nai lagta apne footwear ke liye jyada paise kharcha kar diye"( You spend more for a footwear). I took it casually and replied, "I am returning it"


He again commented on me in front of around 10 people there, "Haan mai samajh gaya tha, color ka koi problem nai hai, wo to apko mehnga padh raha tha"(I understood it earlier that u didn't have any color issue, instead you can't afford it) I felt very offensive at that moment. But I preferred not to create a scene there as being a Saturday evening, there was a long queue behind me. I did not utter a word and came from there taking receipt.


I want to question from the mAnasultangement, are your staff allowed to pass on such insulting comments on your customers that too infront of other people over there. I never expected such kind of behaviour from such a big brand's employee. What kind of culture you have inculcated there. I would think twice now to talk to your staff. How can you question on my affordability without knowing anything about me? Why would I buy it at first place if couldn't afford it?


Honestly speaking, I am going to tell this story further to other people. I need an answer to what have you done on my feedback. Or I will come back to store to talk to your mAnasultanger and will ask for an answer. I asked it today as well, but none of your staff was able to help me out to reach to your mAnasultanger.


My mail id is - namita.jain19@gmail.com.


Do not fall for it.
Jun 07, 2018 09:39 PM 13368 Views

So, ive ordered this Lipstick which was totally NOT sold out- it was for Rs 845 and I ended up getting a nail paint from a different company altogether, priced at Rs 155. I rang up to their customer care who were kind enough to go on about the details and were sorry a multiple number of times. They did thankfully return shipped this product and idk when I'll hear from them again.


If they do not have that product, they should update their website and let people know rather than sending unwanted stuff and giving people a chance to rate them an absolute zero.


Never buy expensive products from shoppers stop!!!
Jun 04, 2018 06:02 PM 13354 Views

I purchased G shock mud master watch @ customer no. 5002567650 and bought it as it is without checking becose I trusted the shopping chain and my family is a regular customer, but after going home, I found out that there are cracks on periphery of its dial, And when I told them, they refused to exchange, they just sell used old products which are tried by many people, fresh merchandise especially watches are never in stock. So now I understand that one should buy new products from respective brand showrooms only.


Bad service
May 15, 2018 03:05 PM 13212 Views (via Mobile)

Shoppers stop is one of the worst online store I hv ever come across in my whole life of 57 years. Their support is very pathetic. Last 10 days I m struggling to arrange reverse pick up but no response. The products are also not liked by me. I suugest b careful


Damaged Goods
Feb 17, 2018 02:53 AM 15728 Views

I had a very bad experience at Shoppers Stop Inorbit Mall hyd firstly sales executive sold me a damaged piece of jewellery so I got it exchanged even after exchange the jewellery was damaged and the sales person was very rude and not at all friendly and was arguing the whole time.


WORST GIFT CARD ON THE INTERNET. PLEASE AVOID.
Feb 13, 2018 08:11 PM 15955 Views

One of the WORST thing on the internet. I was gifted a 10, 000/- e-gift voucher which I used only once amounting @ Rs. 1000/-. Validity of the original Voucher was 1 year. When I went back to Shop at Shopper Stop(Andheri West Store) they declined using my e-voucher claiming that its dead and shows ZERO balance in der system while the actually balance was 8933/-. After making we wait for 3 hrs and making me aishwaryasingh23 in cash for the shopping I had done the staff was very rude and inefficient to handle the situation.


Pratibha & Vasudev who were supposed to handle my case kept calling their back office to themselves understand how to operate a e-voucher query. To make my situation WORST they have now asked me to print a format on a 500/- Rupee Bond Paper from the court, get it notarized and then go to the bank and get the FRANKING done. YES! You read it right. They want me to go to the court & then to the bank to correct their mistakes and fulfill their inabilities.


PLEASE GIFT YOUR FRIENDS IN CASH IN A SIMPLE ENVELOPE OR OPT FOR AMAZON GIFT CARD BUT NEVER SHOPPER STOP GIFT CARD. YOU ARE SURE TO LOOSE YOUR MONEY @ SHOPPERS STOP.


Shoppers Stop for worst shopping
Feb 13, 2018 02:48 PM 15715 Views (via Mobile)

The website is not at all user friendly.


Very poor delivery even in a city like Bangalore.


No reply from customer support for emails.


Contact number doesnt work.


No proper information about offers and delivery charges provides on the website.


Worst place to shop online.


bangalore India
Slow Order Processing and pathetic shipping time
Jan 31, 2018 05:58 AM 15732 Views

Shopper stop need to just stick to offline store, they make online shopping such a frustrating experience and thier customer care is pretty clueless, i ordered a product and paid it upfront, and even after a week there is no confirmation of the order nor any sign of it being shipped, if they can't do this by themselves then they should tie up with amazon or flipkart to handle their stuff, i got stuff ordered overseas reaching faster than shopper stop, i would never order any stuff them again,


Bad return service
Jan 30, 2018 11:33 AM 23551 Views

Hi this is Prtiksha, i have ordered 2 tshirts my order id is 122934022, I am calling since 2 week to return the product but no one is helping me customer care cut the call during call, her name is shahista, Rajlakshmi raised my case but I did not got any feedback on it case number - CAS-1341512-N5T2C2, i want to return it asap, & the logo was not attached to the tshirt just taken inside the package


KARNATAKA (Bengaluru / Bangalore) India
I order Womens 5 Pocket Heavy Wash Capris but.....
Jan 22, 2018 10:52 AM 15907 Views

I order Womens 5 Pocket Heavy Wash Capris but they sent ladies shirts. after that I maid complaint to customer care they told send pics to customer care site they also reply but think is going till today


From 26 dec'17 till today mail conversion going on no final decision 1. From: "Jayaprakash Adur" Date: Dec 26, 2017 6:46 PM Subject: Wrong product delivered To: Cc: Wrong product delivered pls do the needful


2.On Dec 27, 2017 5:38 PM, "Shoppers Stop" wrote: Dear Gaytri, Greetings from the Shoppers Stop Team! I would like to inform you that your return request for SKU # 202390620(Womens 5 Pocket Heavy Wash Capris) has been acknowledged.Please be assured that we would try to pick up your item at the earliest. As soon as we receive the product, the request for refund will be initiated. Please accept our apologies for the inconvenience caused. You may refer to our FAQs at https://shoppersstop.com/faq for more information. Alternatively, you may reach us at(022) 6129 0400 / 1800 419 6648 between 8:00 AM to 10:00 PM all days, or email us at customercare@shoppersstop.com Thanks & Regards, Shyam Kumar Shoppers Stop Ltd. https://shoppersstop.com - Original Message - From: jayaprakash.adur@gmail.com Received: To: Customer Care Subject: Fwd: Wrong product delivered - Order # 121210384 CRM:0017000007415 No one come to pick product I got massage two days back till today no response if u going to dealy I m going to file a case against on you or your company On Dec 31, 2017 4:06 PM, "Shoppers Stop" wrote: Dear Gaytri, Greetings from the Shoppers Stop Team! I understand that your product is not yet picked up from our end. Further, I have already instructed to our logistic partner about the same. Please be assured that I would try to pick up your item at the earliest. Please accept our apologies for the inconvenience caused. You may refer to our FAQs at https://shoppersstop.com/faq for more information. Alternatively, you may reach us at(022) 6129 0400 / 1800 419 6648 between 8:00 AM to 10:00 PM all days, or email us at customercare@shoppersstop.com Thanks & Regards, Farhan Sayed Shoppers Stop Ltd. https://shoppersstop.com - Original Message - From: jayaprakash.adur@gmail.com Received: To: Customer Care Subject: Re: Order #121210384 CRM:0187000012652 Today also not came for pickup Dear Gaytri, Greetings from the Shoppers Stop Team! I have registered your complaint regarding return pickup for SKU # 202390620(Womens 5 Pocket Heavy Wash Capris). I shall be co-ordinating with the respective team to get the issue resolved. Do allow me some time to get back to you with a response. Please accept our apologies for the inconvenience caused. You may refer to our FAQs at https://shoppersstop.com/faq for more information. Alternatively, you may reach us at(022) 6129 0400 / 1800 419 6648 between 8:00 AM to 10:00 PM all days, or email us at customercare@shoppersstop.com Thanks & Regards, Shyam Kumar Shoppers Stop Ltd. https://shoppersstop.com - Original Message - From: jayaprakash.adur@gmail.com Received: To: Customer Care Subject: Re: Re: Order #121210384 CRM:0187000012652 what is the next process pls refund amount On Tue, Jan 2, 2018 at 11:20 AM, Jayaprakash Adur wrote: OK pls do early On Jan 5, 2018 6:04 PM, "Shoppers Stop" wrote: Dear Gaytri, Greetings from the Shoppers Stop Team! I would like to inform you that as soon as we receive the product SKU #202390620(Womens 5 Pocket Heavy Wash Capris) to our warehouse, the request for refund will be initiated. You may refer to our FAQs at https://shoppersstop.com/faq for more information. Alternatively, you may reach us at(022) 6129 0400 / 1800 419 6648 between 8:00 AM to 10:00 PM all days, or email us at customercare@shoppersstop.com Thanks & Regards, Farhan Sayed Shoppers Stop Ltd. https://shoppersstop.com




  • Original Message - From: jayaprakash.adur@gmail.com Received: To: Customer Care Subject: Re: Order #121210384 CRM:0187000012811 I think you got product?




On Jan 8, 2018 1:29 PM, "Shoppers Stop" wrote: Dear Gaytri, Greetings from the Shoppers Stop Team! I have registered your complaint for Order #121210384 regarding refund. I shall be co-coordinating with the respective team to get the issue resolved. Do allow me some time to get back to you with a response. Please accept our apologies for the inconvenience caused. You may refer to our FAQs at https://shoppersstop.com/faq for more information. Alternatively, you may reach us at(022) 6129 0400 / 1800 419 6648 between 8:00 AM to 10:00 PM all days, or email us at customercare@shoppersstop.com Thanks & Regards, Farhan Sayed Shoppers Stop Ltd. https://shoppersstop.com




  • Original Message - From: jayaprakash.adur@gmail.com Received: To: Customer Care Subject: Re: Order #121210384 CRM:0187000012823 Their is no reply Pls respond for quiry On Jan 11, 2018 2:29 PM, "Shoppers Stop" wrote: Dear Gaytri, Greetings from the Shoppers Stop Team! I am already co-ordinating with the respective team to resolve your concern. However, it is taking a bit more time than expected. Do allow me some more time to get back to you with a resolution. Please accept our apologies for the inconvenience caused. You may refer to our FAQs at https://shoppersstop.com/faq for more information. Alternatively, you may reach us at(022) 6129 0400/ 1800 419 6648 between 8:00 AM to 10:00 PM all days, or email us at customercare@shoppersstop.com Thanks & Regards, Jyotsna Lingam Shoppers Stop Ltd. https://shoppersstop.com




  • Original Message - From: jayaprakash.adur@gmail.com Received: To: Customer Care Subject: Re: Order #121210384 CRM:0187000012823 Already more then 15days over when you going to refund amount?






On Jan 15, 2018 5:08 PM, "Shoppers Stop" wrote: Dear Jayaprakash, Greetings from the Shoppers Stop Team! I am already coordinating with the respective team to resolve your concern regarding refund. However, it is taking a bit more time than expected. Do allow me some more time to get back to you with a resolution. Please accept our apologies for the inconvenience caused. You may refer to our FAQs at https://shoppersstop.com/faq for more information. Alternatively, you may reach us at(022) 6129 0400/ 1800 419 6648 between 8:00 AM to 10:00 PM all days, or email us at customercare@shoppersstop.com Thanks & Regards, Omkar Jadhav Shoppers Stop Ltd. https://shoppersstop.com




  • Original Message - From: jayaprakash.adur@gmail.com Received: To: Customer Care Subject: Re: Order #121210384 CRM:0187000012823 Pls deposit to this account Jayaprakash.adur Sbi ac No:* IFSC code:* Super market main branch On Jan 16, 2018 9:37 AM, "Jayaprakash Adur" wrote: To its possible to do my refund aishwaryasingh23ment? On Jan 15, 2018 5:34 PM, "Jayaprakash Adur" wrote: Great reply




On Jan 16, 2018 5:15 PM, "Shoppers Stop" wrote: Dear Jayaprakash, Greetings from the Shoppers Stop Team! I have escalated your issue to the concerned department. I shall be co-ordinating with the respective team to get the issue resolved. Do allow me some time to get back to you with a response. You may refer to our FAQs at https://shoppersstop.com/faq for more information. Alternatively, you may reach us at(022) 6129 0400/ 1800 419 6648 between 8:00 AM to 10:00 PM all days, or email us at customercare@shoppersstop.com Thanks & Regards, Jyotsna Lingam Shoppers Stop Ltd. https://shoppersstop.com




  • Original Message - From: jayaprakash.adur@gmail.com Received: To: Customer Care Subject: Re: Order #121210384 CRM:0187000012823 When I can get refund? On Jan 18, 2018 2:21 PM, "Jayaprakash Adur" wrote: When I can get refund? On Jan 16, 2018 5:19 PM, "Jayaprakash Adur" wrote: When u people going to aishwaryasingh23




On Jan 21, 2018 1:05 PM, "Shoppers Stop" wrote: Dear Jayaprakash, Greetings from the Shoppers Stop Team! I have registered your complaint regarding refund for SKU # 202390620(Womens 5 Pocket Heavy Wash Capris). I shall be co-ordinating with the respective team to get the issue resolved. Do allow me some time to get back to you with a response. Please accept our apologies for the inconvenience caused. You may refer to our FAQs at https://shoppersstop.com/faq for more information. Alternatively, you may reach us at(022) 6129 0400 / 1800 419 6648 between 8:00 AM to 10:00 PM all days, or email us at customercare@shoppersstop.com Thanks & Regards, Sameer Helinge Shoppers Stop Ltd. https://shoppersstop.com Till today same response no use -


prashantbittoo112MouthShut Verified Member
Delhi India
Deliver Great quality Product at convenient Rate..
Jan 17, 2018 02:39 PM 25069 Views (via Android App)

Hello Guys today I am gonna share my view on shopersstop.com which is a online shopping site & its provide lots of different branded & Unbranded product which quality is just awesome.


I bought a T-shirt from this a week ago which cost me around Rs500 and its T-shirt quality is really above all even though its belong to not well known brand but still its look very opulent and stylish.After talking about its product quality I would share about its customer services or after sale services is very good its customer executive resolve any obsticals instantly.Its delivery services is also very good as it deliver there product at time or sometimes delivery before mention time which is a good features.Its good to using it in Mobile app and website as well as it has simple to use.I must say after using it and ordered something from it .Its more reliable site to shop online. As per my experience I suggest you Guys to shop from this site atleast for one time and after that you get addict to shop from it.


Very good online shopping site
Dec 09, 2017 08:57 PM 25803 Views

I'm gonna review on my experience with shopperstop store and online site. First thing I had done is went to the store and checked out clothes there. Tried out some clothes. I loved them wearing on me. But the prices are very high. I felt that it can be far lower.


I tried out 2 jackets in the store and checked out in online shopperstop site




  1. VERO MODA OFF WHITE PU BIKER JACKET(store price- 3500rs Online price - 2099rs)




  2. Vero Moda Women Pink Solid Tailored Jacket(Store price-4000rs Online price - 2799rs)






There is a huge difference in the prices from store to online. So, I always recommend to go for online store than direct shopperstop store. Just try in the store and book online. Save your money


Not worth
Dec 06, 2017 01:53 AM 24578 Views (via Mobile)

It is not soo much good for normal people


It is very Expensive for middle class


But its quality is good but it is only for rich people


I need some party wear dress I visit shopperstop.com and buy some funky look dress t rupees 5000, it is expensive but the dress is so beautiful, they take 21 days to delivered this a very long waiting by me and the packaging is very unattractive and not very secure when I open I find quality of cloth material is very poor and look very outcolour and it is different what I ordered .i email about them and they say please wait our customer care officer talk you but his call not come and I waste my money shopping from here and lost my 5000 rupees worth value.


msakthiraja07MouthShut Verified Member
Chennai India
More brands & Affordable price
Dec 03, 2017 09:33 PM 24611 Views (via Android App)

I had recently visited this site a few days ago. It is an fashion online shopping site. I look for shirts, jeans and some innerwears.


I made an overview that my expectated brands are there with more collections.The prices also affordable for that brand. I have orderded some things, I had a free delivery. I expect that delivery will be made at a time. An overview like more brands of clothings in this site.


The site seems to be little much slower. But the design good and had a better categorised. They also had an lifestyle products like bedroom, kitchen items. But I had not intrested over that.


Further they offer an First citizen membership card like program, it is to encourage the shopping by rewards. It semms to be better with offers like 15% for all debit cards, it may be useful to buy at cheaper price.


Overall good site for shopping with some affordable price, but no better offers.


awagts1995MouthShut Verified Member
Ghatsila India
Shoppersstop.com
Nov 30, 2017 08:55 AM 25667 Views (via Android App)

Hello my dear friends I will share my real ecperience that I have.


As we are very much intrested online shopping and also easy book from your mobile and in few day you will get the product on given address.


You know about this online shoping shopperstop.com reallity? It has diffrents diffrents products for man, kid and womes. One day I was visited this online shopping shopperstop.com for shoping I found it has least of products and that is olds stock product. But I have chossen one jens that is diffrent so I think oder them .


Oder no. 3271034 and they include more delivery charges cash on delivery option was not there . so I paid through my ATM . And I have some problem so I canced my oder to get my money .


But after canceling my order is not refunded my money . After 2bdays I contacts it customere care services they say it is impossible you cant get your refound money .Some time taking about refound money and then I have to change my plaine agains.


I say I want re oder but not pay for that . Then they say sorry sir without payment you cant odder any thing .


Reviews: - it is the worest online selling companey.frauds companies cheating peoples. its return and refund pollocy . I hate it and has old collection .for man, kid and womes One day I was visited this online shopping shopperstop.com for shoping I found it has least of products and that is odls stock product. But I have to chose one jens that is diffrent so I think oder them .Ooder no. 3271034 and they include more delivery charges but I paid through my ATM .


And I have to some family problem I think cancel my oder to get my money .But afte canceling my is not refonded before 2 days then I contacts it services mans they say it is impossible you cant get your refound money .Some time taking about refound money and then I have to change my plaine agains I say I want re oder but not pay for that . Then they say sorry sir without payment you cant odder any thing .


Reviews: - it is the worest online salling companey its return and refound pollocy are so fake.i hate it and lost its.


Hyderabad India
Pathetic Service -Dont go for it
Nov 09, 2017 05:55 PM 15672 Views

Recently I ordered a Ferrari Deo worth and I got the duplicate one with cheap liquid filled in.


First I contacted them for returning procedure from shopping site itself and write a complete but, I got no response and after a day later I write an email to their customer care email address and still no response or acknowledgement of it.


This is the first time for me and had a worst and pathetic online shopping site I ever experienced.


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