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Shoppersstop

MouthShut Score

19%
1.27 

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

1800-209-6648, +91-22-66486648

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Shoppersstop Reviews

Cheaters
Jul 10, 2023 07:58 AM 1634 Views (via Mobile)

This is really very pathetic site , bought two product on 21 nd got delevered , in which two product quality I didn't like , so put on return , which got picked up on 27, 28 of the amount 1399+349 but not get my refund yet tday is 10 July almost 15 days I m running behind them fr my refund


Incorrect item
Jul 09, 2023 02:06 PM 1657 Views (via Mobile)

Had a horrifying experience from Shopperstop twice in a row , Extremely poor Customer service , empty promises .


I was a huge fan of Stoppers stop at one point of time Though the quality of the product are intact the service has reduced from wow to horrifying one .


The customer service is a human robot only making things complicated.


With take is up with the Consumer Court now .


Shoppersstop.com is fraud
Jul 09, 2023 12:07 PM 1483 Views (via Mobile)

My order ID 344682587 with this I asked them for exchange but even after 20 days they are saying it's in quality check.


Never buy from their online shop they will cheat you and this is thow they are earning to loot people. Once they sent wrong colour than its more than one month they are not giving my money though I returned the item.


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Rigid staff
Jun 18, 2023 01:27 PM 1595 Views (via Mobile)

Very experience, invest 1 hours to chose shooe. Select shooe with 50%off tag but during billing they give only 30% off by saying that they forgotten to change old tag.


Avi1990MouthShut Verified Member
Angul India
Poor Online Service..
Jun 11, 2023 12:33 PM 1657 Views

Buying product online in Shopperstop.com is like bringing tension to you, first of all the product quality is not as to mark and secondly their service is so bad and at the end if any product you want to exchange or return their return money criteria is like delay or sometimes, they won't return your money. Better go for offline and buy direct from Shoppersstop mall for better experience.


They don't REFUND for Return Products
Jun 10, 2023 06:33 PM 1533 Views

Product: Polaroid Brand Mens Full Rim Polarized Rectangular Sunglasses - PLD 7014/SOIT


Order Date: 07Apr'23


Order Received Date: 10Apr'23


Return Initiated Date: 10Apr'23


Return Pickup Date: 11Apr'23


Return Reason: Size not suitable


I got a 1st response from shopperstop on 17Apr'23 through email saying that the return product was received at their warehouse and after that no update from them.


Then I myself only have phone(1800-419-6648) called them on 29Apr'23 to know the refund status and they said that the return product Quality check has been failed.


(1st doubt: Why they"shoppersstop" themselves didn't let the customer know this reason in a framed timeline).


Then I have emailed them the images which I clicked before making return stating that the product was in good condition and no damage was there at my end.


But they refuse that and keep on saying that they have received a damaged product.


Followed up them for over 100 times in last two months and still there is no refund made.


I have attached two images here for reference. One was clicked by me and another one was sent by their quality check team.


The Shoppersstop fakes the customer by saying lies. They blame the customer for mistake/damage happened at their end.


Or they must be doing this purposefully to not REFUND the money to customer.


Apart from this issue just check what I have received in box.


It was "Giordano" brand's lens cleaning cloth being sent for "Polaroid" brand's sunglass.


So this makes a doubt that the product is Genuine or Fake.?!


Shoppersstop or lootersstop
May 08, 2023 03:30 PM 1678 Views

I had a bitter experience on 06 05 2023, in Vizag, I bought some clothes along with that I also bought a shaving cream manufactured by Bombay Shaving Products and on it the MRP was printed as 79 and it was being billed at 89. Immediately I said to remove that and I asked him, why it was being billed at 89, then the cashier either failed to correct it or to inform the reason. Had I not observed, it would have been billed at a higher price. Everybody says Tata is different from others in the business. But in fact, they are also on par with the others who have been fleecing the money. I also had another twist at the same time. I picked up 4 dresses and the sales girl said all are entitled to the same discount and checked with the system, in the upstairs, but when I got down to downstairs for billing one is not having any discount. This is the fate of customers. Let the buyers beware. This was said by the makers of our law of contracts.


Scame by Shopper stop
May 03, 2023 08:33 PM 1756 Views (via Mobile)

I visited and purchase items from shopper stop Emarald mall Lucknow, and payment done by cradit card but recipient say payment not received and again payment recoved by me and say your refund process but after many days passed but refund not received


Scammers 12000 rupees product has not been deliver
Apr 27, 2023 09:16 PM 1569 Views (via Mobile)

I had ordered 7products worth of 12000 rupees on 15th April and today is 27th April.. typically they said within 5 to 7 days they will delivered but afte 7 days I have been calling every day to know the status of the delivery and they are pathetic people they don't even have a ordered detail and almost 10 shoppers stop Executive I have spoken they have not updating the status of ordered.. everytime they will say only one thing we have raised the ticket and there is no update after that.. pleasee stop buying online from shoppers stop worst management and people


Shopper stop
Apr 25, 2023 05:27 PM 1600 Views (via Mobile)

This is one of the big scam online shopping I have order dress in jan 2023 and I have recived in feb 8 and that too without dupatta.


So immediately I have return the product by raising complaint in online and the delivery person also pick the dress and I was awaiting for the dress or else money, non of the person from the shopper stop contact me and I have took the number from the app and I have been calling them and they said you have to call to the customer service and register a compliant, I am new to this app how would I know that I have registered the complaint only by the call not by online and then later they are saying we have raised the ticket and with in 48 hrs some one from our team is going to call and later after 2 days I have received any call then I have call and check wt is the status then they are saying quality check has been failed and they are asking to waiting for months and hours in the call.


What kind of management is working their they don't even bother on aged tickets and escalate one and they are maintaining customer service.


Please don't make any transaction in this app or store it's worst and they are making big business and we have to file a case on such kind of cheaters.


Shoppers stop online sent wrong expensive product
Mar 27, 2023 06:26 PM 1571 Views (via Mobile)

Sent wrong cream then no response from them. It's a scam....never use app or shop online from shoppers stop.


Fake ads . Cheats
Mar 25, 2023 12:31 PM 1472 Views (via Mobile)

I have ordered a wig and I got only the extension of the wig worth 100 rs ..


The wig specified in the ad was 1200 I have paid .. customer nos mail are of no use as no one is responding to calls .


Please do not order here.. have added both images of original pic and the wig I got


Online Shopping
Mar 23, 2023 09:20 PM 1499 Views

Very bad service if you do online purchase. the refund takes more than a month and the product that they sell are defective.


50% product not delivered
Mar 14, 2023 11:23 AM 1517 Views

I did shopping from shopper stop. Ordered 6 items out of which only 4 I have received and 2 not received whereas it was showing delivered since 28feb. I have filed complaint, written mails but except complaint number I have not received anything.


No one has made a single call to confirm about what had happened to the product.


This is total scam as this is all happening just because I made amount at time of purchase.


WORST SHOPPING SITE | NO REFUND
Feb 20, 2023 01:03 AM 1679 Views (via Mobile)

They are fooling me for over a month now. Contacted them on every platform no result. Never buy from Shoppers Stop


I personally never recommend this online app!
Feb 15, 2023 10:49 PM 1627 Views (via Mobile)

Beware of online shopping @shoppersstop app. Exchange or return policy is horrible and the worst customer care services with false instructions. They make your life hell to do a simple exchange or return even with in the same


day of delivery though we follow all possible return regulations of the product!!


They are thieves and scamsters
Feb 15, 2023 03:42 PM 1356 Views (via Mobile)

They are the worst people to deal with. They do not refund your money whatsoever. Do not buy anything from them ever. They will blame the customer for their own fault and say that they will not refund the money.


Very poor customer service, refusal to refund
Feb 08, 2023 11:17 AM 1286 Views

Very poor customer service. I had consulted customer care on the case of damage caused during transit(as the item I was about to order couldnt be exchanged or returned) and they assured help, post which I ordered the item on 31st dec 2022. Received the items, most of it came broken and in a different colour than what was ordered. I immediately sent them an email with photos of the damaged items. On 12th jan 2023, the items were received at their warehouse and they still havent processed the refund. While I contacted them numerous times, they keep creating new case ids and dont bother to close the cases. And remark about the complaint as return or exchange issue.


I will never buy from them. They have no regard for customer satisfaction.


Shoppers Stop
Jan 29, 2023 08:15 PM 1287 Views (via Mobile)

The service is horrible we had to wait 30minutes to renew a gift card and now we have to wait more 5 mins for the billing.Really horrible


Poor billing process.
Jan 12, 2023 07:45 PM 1437 Views (via Mobile)

While the multi brands offerings and the shop customers service is fairly ok, I had bad experience 3 times in a row. Twice they haven’t taken all the tags out and had to deal with at the exit taking another 20 minutes. Third time the que was smallbut the staff seemed to be ok with the endless wait. Kind of let them wait attitude.


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