SevenHills Hospital - Marol - Mumbai

My husband had chest pain and came to the emergency room of the hosp. The ECG and other blood tests were normal. This wasent surprising because my husband has become something of a hypochondriac. He is only in his late 20's but is over concerned about his health. The senior doctor saw his ECG and blood tests and reviewd all his old reports and said everything was normal. He just asked for a repeat ECG after 2 hours to be on the safe side. But in his absence, the other doctors in the emergency started frightening my husband and said how things can be missed.

They asked him to do a CT angigraphy which costs more than 10, 000 Rs. The senior doctor said it wasent necessary but he was over-ruled by the Medical supt. The test was done and it was normal. I have never seen such a thing happening in other big hospitals. It is as though the hospital wants to make money in any way possible. We are from Delhi and we have never seen a senior doctor's opinion being over-ruled. It was highly disturbing

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My wife was admitted in the hosp. for infection of her foot. She was a diabetic. She was improving when she suddenly had convulsions and had to be transferred to the ICU where she was put on a ventilator. My wife died after discharge from the hospital. We could not keep her in the hospital for long because of the rising cost of treatment. I lost my wife. I do not know who is to blame. In my mind I blame the doctors who were looking after her and the hospital.

I just hope that God gives us peace of mind and the ability to forgive those who are responsible for this.

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My husband works in a MNC and he is very concerned about his health to the extent that he has become a hypochondriac. He is in his late 20's. Whils he was in his office he had chest pain. Now this isnt the first time that he's had chest pain. From the office, his colleagues took him to sevenhills hosp. They did the ECG which was normal and some blood tests. Meanwhile the senior consultant was called. He went through my husband's past records (which included detailed studies at Apollo hospital Delhi and also in Bangalore) and reassured my husband that his pain was not related to his heart. However, he said, to be on the safe side, he would like to repeat the ECG after 2 hours. In his absence, doctors from the emergency room started telling him about the possibility of missing small lesions, etc and adviced that my husband undergoes a CT angiography.

The treating doctor said that was not necessary but the emergency dept. doctors approched the medical superintendent, saying that the patient wants this test to ... and he is very concerned about his health to the extent that he has become a hypochondriac. He is in his late 20's. Whils he was in his office he had chest pain. Now this isnt the first time that he's had chest pain. From the office, his colleagues took him to sevenhills hosp. They did the ECG which was normal and some blood tests. Meanwhile the senior consultant was called. He went through my husband's past records (which included detailed studies at Apollo hospital Delhi and also in Bangalore) and reassured my husband that his pain was not related to his heart. However, he said, to be on the safe side, he would like to repeat the ECG after 2 hours. In his absence, doctors from the emergency room started telling him about the possibility of missing small lesions, etc and adviced that my husband undergoes a CT angiography. The treating doctor said that was not necessary but the emergency dept. doctors approched the medical superintendent, saying that the patient wants this test to be done and the treating doctor was refusing. The medical Supt. overruled the treating doctor and did a CT angiography which costs more than 10000 Rs. This test was normal and my husband was discharged from the hospital.

The bill for all this was pretty high and even though we do get partly reimbursed, a substantial amount had to be paid by us. I have never seen such an attitude in any of the hospitals we have visited. Especially where the treating doctor was over-ruled. One understands that the hospital needs to make money but this is not the way. Such behaviour is highly un-ethical and demeans the medical profession. We reside in Delhi and we have decided that we will avoid SevenHills like the plague

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I went to see a visiting doctor at the hospital a couple of days back and I was told that the consultation charge was Rs. 1000/- ! That was ridiculous. The last time I visited the hospital the consultation was Rs. 500/- and prior to that it was Rs. 300/- ! I do not think the hospital is doing too well. Despite that, it is driving away patients by keeping the consulting charges so high. In fact I asked my doctor why it was Rs. 1000/- and he told me it was the managements decision. He told me to come and see him in his other consulting room.

This doctor told me that he has lost many patients because the consultation charges for ful time doctors is only Rs. 500/- He also told me that a couple of patients he had sent for admission and surgery were directed to certain full time doctors at the reception because the staff persuaded the patients that it would be cheaper to get operated by the full time doctors!. This type of attitude is totally un-ethical. The hospital seems to be hell bent on getting a bad name. So many senior and respected doctors have left.

What is wrong with the management? I hear that the Chairman and his niece who is the VP of the hospital take most of the decisions and do not consult other senior staff. It's a real pity.

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There have been several complaints about this hospital. When one calls for an ambulance, it is either not there or they give the number of a private operator. Doesn't such a big hospital need its own ambulance? The staff at the front office are often clueless about billing, admission procedures, etc. If a patient is to go to the emergency room, it is practically inevitable that the relatives have to shell out a large amount of money as the standing instructions seem to be that a battery of tests need be done on all patients.

The ICU charges are very exorbitant and it is doubtful if any middle income patient can afford the costs for more than a few days. Treatment in the wards is greatly delayed because of the procedures involved in getting medicines, etc. Most of the staff spend their time entering data on the computers and little time is given to the patient. The saving grace was the quality of doctors but now even that is declining fast as many of the senior doctors have left.

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My order of comparison will be random, as my thoughts evolve but I think all these observations are important: 1. Holy Spirit was founded on the basis of service, especially to the poor but also to all classes of society without any discrimination. The motivation behind Sevenhills is how to make a big profit. When the word 'Service' comes to sevenhills' mind, they just think how to wriggle out of it, and litigate against it.

Service is not something to be accepted graciously. As Christ said: One cannot serve two masters at the same time; its either God or money. It's clear who has chosen what! 2. Holy Spirit started in an extremely small way. Mahakali at that time was like a jungle. The missionary sisters came there and a few doctors joined in. And, apart from Dr. Lewis, who retired recently, the other most dedicated doctor was Dr. MB Shah, a general surgeon but a Gujarati. He is now 80 years old and the Medical Director of the Hospital.

SevenHills, on the other hand, started in a very big way, with the President of India inaugurating it. They started big because they had the money and the political backing to do so but now they are licking their wounds, refusing to treat the poor, defaulting in payments, taking loans from Financial institutions. 3. Holy Spirit does not survive on big money but on numbers. One can see a super specialist for Rs. 100/- . General Ward beds are Rs. 350 per day with food. Doctors' charges are extremely reasonable. SevenHills can only survive on big money. Consultation charges are at least Rs. 500/-.

People are reluctant to go there because of a pompous Emergency Dept. Consultant who thinks he is a gift to mankind. And this man is given full leverage and patronage by the CMD and, of course, the second in command. 4. Holy Spirit is nearly fully occupied most of the time. SevenHills has difficulty in filling 100-200 beds. That too would be an exaggeration. 5. There are no dubious elements or politicians backing Holy Spirit. As I have noted before, there are innumerable people of dubious character and politicians from many political parties backing SevenHills. Holy Spirit does not need such patronage. The goodwill of the people and the strength given by the Good Lord is sufficient for it. 6. Holy Spirit is built on land which it owns. SevenHills is existing on public land, yet it grudges giving back to the paople what is theirs. In fact there are rumours that they are tying to grab public land using money power and political clout. But these measures are unlikely to succeed  because of the growing anger against corruption. 7 Most of the doctors and other staff working in Holy Spirit are not driven by the greed for money alone. Money, no doubt is important but cannot take the place of concern for others. Not many people would remain in sevenhills if it was not for the money alone. 8. Innumerable doctors, eminent ones at that, have left seven hills in less than two year. Such things are a rarity in Holy Spirit. In my opinion that's because of the work culture, where human beings are given more importance than money, where there is dignity of labour and where there is a feeling of a higher purpose to one's work. I have not heard of anyone being summarily dismissed from the hospital without an adequate show cause being given and a review of the said employees' so-called un-toward action been given due consideration. 9. Holy Spirit at present is self sustaining and has all the major departments in place. It took nealy 30 dedicated years to acheive this. SevenHills tried to do all this in 1-2 years without even gaining the goodwill of the local people and its employees. Its public image is poor and its in pretty bad mess, financially and in terms of self image. In fact, it now seems to be in a debt trap. It would be good and in the  best  interests of everyone concerned if it made as graceful an exit as is possible. It has the cheek to call itself the best in Mumbai and one of the biggest private hospitals in Asia when there are very successful hospitals running in the city for several years! And the only claim for any fame it has is that it has a 250 bed hospital in the small town of Vizag! 10. Holy Spirit is run by a group of highy dedicated nuns, a medical director of extraordinary foresight and by highly dedicated staff and doctors and, believe me, people who would sacrifice their lives for the hospital. Can sevenhills with its artificial garb and devious ways ever  reach that status?

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SevenHills Group has over two decades of experience in the  healthcare sector, providing quality healthcare and valuable expertise,  supported by a team of compassionate and dedicated medical professionals.   SevenHills, a healthcare landmark, has been a household name to more than 50  million Indians.

We offer state of the art in-patient and  out-patient facilities, focusing on the comfort and safety of our patients and  their loved ones.

SevenHills Group currently has two hospitals,  located in the cities of Mumbai, Maharashtra and Visakhapatnam, Andhra Pradesh

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I had recently been to Seven Hills Hospital for Wellness Check-up. From the moment I entered to the time I left, the hospital I was impressed with the care and concern shown by the staff...staff are very well-behaved..all test were done promptly and completed within the stipulated time. Doctors are very experienced and answered all my queries with utmost patience making me feel like a king. I highly recommend this hospital to all...the packages offered are also very economical

I wish all the best to the hospital.

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The care towards the patient in the hospital is very good.The doctors were so efficient and the staff responded very well.Mainly the environment in the hospital and the infrastructure is nice. Even then the rates are affordable and is so helpful for poor people. The medical care during the treatment and the whole procedure from the date of admission till date of discharge makes so happy.

Thanks for the great care shown by everyone in the hospital.

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New Multi Specialty Hospital Spread over 17acres of thick green campus area & designed as per the specifications of international quality organizations. It is a 1500 bedded hospital planned on 2 million sft built up area, making it one of the largest healthcare providers in private sector in Asia. The facility will comprise 120 outpatient clinics, state of the art diagnostics, 36 Operation Theatres, 300 critical care beds and with a variety of comfortable In-Patient Rooms. The Operation Theatre complex is designed as ultra clean rooms as per the highest international standards and is equipped with the most modern equipments. 300 critical care beds are for providing the best quality care in both medical and surgical needs. An exclusive floor is designed with 100 luxury suite rooms dedicated for international medical tourists and VIPs. We will provide for planned academic courses in Medical, Nursing and Technical areas. An exclusive wellness clinic for preventive healthcare will also be established.

Technically, spread over 17 acres of thick green campus area & designed as per the specifications of international quality organizations. It is a 1500 bedded hospital planned on 2 million sft built up area, making it one of the largest healthcare providers in private sector in Asia. The facility will comprise 120 outpatient clinics, state of the art diagnostics, 36 Operation Theatres, 300 critical care beds and with a variety of comfortable In-Patient Rooms. The Operation Theatre complex is designed as ultra clean rooms as per the highest international standards and is equipped with the most modern equipments. 300 critical care beds are for providing the best quality care in both medical and surgical needs.

An exclusive floor is designed with 100 luxury suite rooms dedicated for international medical tourists and VIPs.

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Once the patient comes for a consultation in OPD in Seven Hills Hospital they were sending to the medical officer for the complete patient data collection and later the medical officer is suggesting the doctor according to the problem. And they were completely utilizing the electronic records and made the hospital paperless. The concept of OPD consultation they are following has to be appreciated even though it is little lengthy but from a patient point of view it is very useful.

Now a days in hospitals they are trying to complete the consultation with in minutes if possible in seconds. Because of this the problem of the patient is not properly diagnosed. As a common man I think most of their prices are very economical when compared to the other hospitals in mumbai who are with standards. Awareness of the OPD concept for the patient should be properly made understood by him. Signages in the hospital are to be more clear enough to guide the patients from one department to another.I wish the new hospital all success.

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Seven Hills Hospital, Mumbai has been started with all the good intentions one can think of. The CMD has likened it to the Indian Railways where people of different economic and social backgrounds can avail of its services.

But the question really is whether these ideals have been met. The opd charges are very competitive. In fact they are much cheaper than that of many other hospitals and nursing homes.A specialist can be seen for Rs. 300/- and a super specialist for Rs. 500/-. In addition to this, visits for the next 10 days or next 3 visits (whichever is earlier) is free. And it needs to be pointed out that most of the full time consultants are highly experienced and competent.

The charges for diagnostic services are also very reasonable considering that the tests are being conducted by highly trained personnel with the best equipment giving rise to the least scope for error.

The general ward beds have been opened and are fairly reasonable, with daily bed charges (inclusive of food, etc) of Rs. 700/- per day. That too is quite reasonable in a city like Mumbai.

Moreover, unlike reports in the press, poor patients are being seen on a daily basis from 9.00pm to 12.00 noon and there is a separate OPD for them. Patients availing of this facility have to show their ration cards for being eligible to use the services, which I think is quite reasonable.

At the same time, there are deficiencies which the authorities need to tackle. There is an inordinate delay in the patient coming to the hospital and being seen by the consultant. There are too many formalities which the patient has to go through. This is okay for stable patients but definitely not okay for those who are unwell. There have been several complaints about the delay in starting treatment once a patient is admitted. These are not acceptable and need to be addressed urgently by the management. The hospital should be centered round the patient and his or her well being. If the patient (or their relatives) are unhappy the whole purpose and goals of the hospital are defeated.

It has also been pointed out that ICU charges are far above that expected. The management needs to seriously look into this.

It is for the interest of all people living in this area of Mumbai that this hospital does well. The management needs to keep an open mind and respond to criticisms in a positive and proactive way. If this is done the hospital will grow by leaps and bounds and will truly be the pride of our city.

I have until now pointed out the positive aspects of the hospital.

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I am 30 years young blessed with 2 kids. My weight was increasing over the years but no dieting or exercise was giving me a flat stomach without loosing skin. I always thought to go for Tummy Tuck but financially I was not sure about it.

I had been to SevenHills Hopital and consulted Dr.Abraham Zachariah. I had undergone surgery and I would thank him for giving a new definition to my waist and remove all extra skin. All stretch marks have been removed and my skin looks firm. I am really happy with the outcome and would like to recommend him those who seek out for any cosmetic procedures. He was extremely professional, attentive and his surgical abilities is outstanding.

The hospital is really amazing and is very much affordable. The staffs are very cooperative Thank you

Last three month back I have shown to Dr Ganesh B skin specialist in sevenhill Hospital for patches on skin all over body since 5 years.I had already shown 4-5 doctor for same from Delhi / Mumbai but without any improvement. skin biopsy done in 2008 with not suggested anything.

He examined me completely and said he is suspecting some skin condition called as mycosis  which  need to confirmation with BIOPSY and took biopsy on same day. report come in 4 days which confirmed that I have cutaneous T cell lymphoma.Dr Ganes promptly reexamined me and advised some blood test . xray , ct scan to see spread in my body which not not found.

He suggested to start on photo therapy , which I did and now my patches are reduced a lot.

After reviving on internet about my disease cutaneous T cell lymphoma which is like a skin cancer I heartful thanks Dr Ganes for his clinical judgement , diagnosis and right treatment.

Also I wonder how other my previous four  skin specialist could not find it or even thought of it.

because it has definitely treated at early stage if I have been diagnosed early.

I sincerely thank Dr Ganesh for his moral support and helping get out from my ailment.

My grandmother was admitted for her knee replacement surgery at SevenHills Hospital. We really thank Dr.Pawan Nath for her surgery and his all time attention.

Staffs and doctor was available at given moment of time. They even guided us with exercises which was required. I would really thank doctors and staffs for their services. But the only thing what we faced that there registration process takes time which is bit annoying.

I have been reading different reviews of different people on mouthshut.com, and believed them to be true.But last nite we had an emergency as my aunt had a severe heart attack and we were left with no more options than sevenhills. We took her to the hospital and admitted her there.

We were very much tensed because of her heart attack and will she be treated better as we all were aware of the  reviews of people on mouth shut, but what I later experienced that sevenhills is surely among the best hospitals in mumbai, and charges according to the patients affordability.

My aunt got discharged in the morning and she is absolutely fine now. She was under doctors observation whole night.not only her but all the admitted patients get full attention of the hospitals best doctors.