SevenHills Hospital - Marol - Mumbai

I read some of the reviews made mostly by 2-3 regulars on the forum. They were long and seemed as if they were targeting the hospital's management.

I did research on the Hospital's history and as every organisation has its teething problems, the management did face initial challenges, but now things are changing. The criticisms from a couple of the readers were very harsh, I guess they had a personal bias and wanted to vent in this august forum.

I have visited the hospital on several occasions in the past 3 years, I see a significant change in the way the hospital functions. It has world class facilities and medical care and with the BMC issue sorted out I am sure things will be positive.

As a citizen journalist, I have personally interviewed the Chairman and MD and have found him to be a very genuine person! The new Management - CEO and advisors are sure to look into operational efficiency and economy of the organisation!

Happy to have such a facility in my neighbourhood!

Regards,

Preeti

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I had taken my friend to SevenHills a few days back as he had been advised to undergo a cardiac by-pass surgery from another reputed hospital but because of the expenses involved we thought of making use of the Rajiv Gandhi health scheme. At SevenHills, even though he was enrolled in the Rajiv Gandhi scheme my friend was told that he had to undergo some blood tests for which he had to pay.

He did the tests but after that was told to undergo an Echocardiography which costs more than Rs 1000/-. He did  that test even though it had been done just a few days back at the other reputed hospital. They just scribbled some things on a sheet of paper.

He was then told that he will have to undergo another angiography because he had not brought the previous CD. My friend said that he will bring it the next time. They then asked him to do a "Myocardial perfusion scan". This would have cost about Rs 10, 000/-. He was then met by some "Arogymitras" who said that all these tests should have been done free of charge.

They also felt that the "Myocardial scan" was not needed. There was then a heated discussion between the "Arogyamitras" & the hospital staff. Ultimately, the doctors & hospital staff agreed to do everything free but my friend was too scared to get himself admitted in SevenHills as he would have to face the same doctors. He therefore went back to the previous hospital.

I have heard some good reviews & some bad reviews about the Rajiv Gandhi scheme & SevenHills. I would therefore advice people to be careful if they are forced to go through the Rajiv Gandhi scheme, at least at SevenHills hospital.

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I dont know about how good the doctors are as its my first visit here, but they sure are too clumsy and have no respect for anyone's time. I had an appointment of 3:30 to see Dr Amit Kasliwal. I waited for more than half an hour outside while the doctor was taking a class.

When the class got dismissed, I found out that there were other patients who had an appointment long before I did and naturally they had to go before me. After seeing one such patient the doctor left his cabin.

I along with other patients was still waiting outside while he is nowhere to be found.

To add to it, they have no system to attend a number of patients as in nobody calls you when its your turn. The people waiting outside decide among themselves. And if you happen to be the person who doesn't like to fight, you are the last to go inside.

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I am very finicky, After reading many articles, I chose Dr. Vinita S. Salvi of Seven Hills Hospital, as my Gynaecologist. Now, I know I made a right decision. I had undergone an operation of a lump and before operation She made me feel very comfortable, as I was really scared. She operated me under sedation, she decided that in last minute, as General anaesthesia was decided before the operation, but she felt it can be treated under sedation, which is a better option. When I was getting operated in the Operation Theatre, my husband was tensed outside, one visitor noticed it and asked him about his worry, to this my husband told him about my operation, He then asked who is the doctor operating on her, he replied, its Dr. Vinita Salvi, The person then said, Oh, you shouldn't worry at all, she is a very good and experienced doctor! :) My operation went well and I recovered quickly and I don't see any scars as well. She is highly skilled and really does operation with perfection

During billing as well, there were no hassles, TPA's were very helpful and they quickly completed the procedure. We barely had to pay anything, everything got covered. Now, we are planning for a baby, and I am consulting Dr. Vinita Salvi again, as I know She would make me comfortable when the time comes, as its much needed then, you need a doctor who motivates you. I have heard all good about her and experienced it too. I have heard, she is a strong proponent of Normal Deliveries. Whenever I consulted her, She listened to my queries carefully and cleared all my doubts with a smile.

She has all the qualities of a good doctor, like in foreign countries, where Doctors clear all your doubts, listen to you carefully, answer politely, make you feel comfortable, motivate you.

She is very polite. She doesn't give you unnecessary medicines. When we told her that we are planning for a baby, necessary reports were done to make sure there are no complications for me or the baby during pregnancy. Looking at the reports, She only advised me to have Folic Acid, no other medicines. Folic Acid is needed for all the ladies who are planning for a baby or are pregnant. I am highly satisfied with the doctor and staff out there. All are helpful, caring and skilled.

Regarding Hospital, it is extremely good and well organised, but if you compare the rooms with Kokilaben Hospital, you might not like the rooms. I saw it when my bro. was admitted in Kokilaben for his jaundice treatment. At Seven Hills, Rooms are clean but not spacious and not very well maintained. The Hospital does not have good cafetaria and other good facilities that are there in other recent hospitals nowadays, Probably, coz some part of this hospital is still under construction or is still getting done. I feel that Seven Hills Hospital should improvise on its infrastructure.

The prime reason for me to go to this hospital was Dr. Vinita Salvi. I am very thankful to her and the other staff who attended to me.

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(Readers should please note that what has been written below is not ’original’ in any way. Every piece of information has been obtained through that which has been printed earlier in the press. I have just compiled the information, often word-to-word, so that the reader gets the flow of events and connections). Avinash Bhosale : Who is he? 1.He is a Pune based builder and businessman who first came into prominence after bagging lucrative construction contracts under the Maharashtra Krishna Valley Development Corporation (MKVDC) for building dams and reservoirs in the Krishna Valley and other important areas. Maharashtra’s former IG of police SM Mushrif had said that while he was the Supt. of Police, Anti-Corruption Bureau in 1998, he had sought permission to probe into a bid by irrigation contractor Avinash Bhosale for a Rs 100 crore project in Satara.

That permission was denied by the Maharashtra government. Now, Bhosale is easily the wealthiest irrigation contractor from Maharashtra. His net worth would be not less than 1, 000 crore. He is the owner of Avinash Bhosale Infrastructure Ltd (ABIL) which has businesses spanning across real estate, infrastructure and hotels. 2.He has close connections with Ajit Pawar, the ex-deputy chief minister of Maharashtra who resigned because of the recent ‘irrigation scam’. Former journalist Ketan Tirodkar has filed documents before the Bombay HC showing that Bhosale has close connections with Ajit Pawar. Family members of Bhosale has also got two flats at Adarsh CHS in Colaba. One flat was allotted in the name of his father, Nivrutti Bhosale, and another in his sister in- law, Jayashree’s, name. In their applications for Adarsh flats, Bhosale’s relatives mentioned their residential address as Jijai Bungalow, Yashwant Ghatge Nagar Co-op Society on University Road near E-Square. 3.Bhosale’s bungalow is also called ‘Jijai’ and it is a palatial residence with helicopters parked in the premises.The mention of this bungalow had come up during the probe into the Adarsh Housing Society scam in 2011 when the Bombay High Court questioned its ownership. Ajit Pawar was then forced to clarify to the press that he had rented this bungalow since 2009 and had later purchased it. It is extraordinary that the ex-chief minister of Maharashtra, who denies any wrong doing in the ‘irrigation scam’, resides in a bungalow in Pune that was owned by Avinash Bhosale who is easily the wealthiest irrigation contractor from Maharashtra. 4.On May 28, 2007 TOI reported that the directorate of revenue intelligence (DRI) arrested Avinash Bhosale from Mumbai’s Chhatrapati Shivaji airport. According to the report, Bhosale with his wife and three other associates arrived at Mumbai airport from London.

The DRI officials found dutiable items in the baggage.The officials seized diamond-stud watches, each cost not less than Rs 10 lakh, several travel cheques, etc. Bhonsle and others except his wife were detained. Several top politicians and a Union minister too had tried to take him out of the problem. With every passing day, it became apparent that Bhosale has several friends in high places in Maharashtra, with politicians cutting across party lines coming out in his support. Shiv Sena chief Bal Thackeray openly came out in support of Bhosale in an editorial in the Sena mouthpiece Saamna "Is being rich a crime? Every Marathi manoos (man) should emulate Bhosale. He is our icon, " On the other side of the political divide, Bhosale’s enjoys the support of NCP, especially that of the former Irrigation Minister Ajit Pawar. "This shows the degradation of our political culture. I’m not surprised that everyone from Bal Thackeray to Ajit Pawar has supported him. They need him in the future also, " senior journalist Nikhil Wagle said. 5.Another scam associated with Avinash Bhosale was reported in the TOI (Jul 22, 2010) where he made Rs 275 crore by selling off half of the 12-acre Cidco plot on Palm Beach Road in Navi Mumbai. The plot was reserved exclusively for a five-star hotel, and Bhosale’s company, Metropolis Hotels, had emerged as the highest bidder at Rs 282 crore when Cidco invited bids in 2008.But in 2010 the builder requested Cidco to allow him to convert about six acres of this land for residential purposes.

The government agency received a paltry Rs 1.25 crore as ’change of user fee’ for approvial. The next month Bhosale sold the residential part of the plot to the Dheeraj Group which has already started marketing apartments at over Rs 9, 000 a sq ft in this prime location opposite Seawoods in Navi Mumbai .While Cidco rules permit change of land use, in this case it was done after CIDCO sold the land through a bidding process. Said a prominent citizen, "The government could just as well have sold this land directly to Dheeraj at the same price and made Rs 275 crore. Instead it allowed Bhosale to make an enormous profit by merely on-selling the land. It’s not as if he developed the land or added value to it in any way. It was a pure and simple trading profit. The boss of Cidco, and the government, should answer for this.

The "conversion charges’ amounted to a measly Rs 1.25 crore in lieu of which it made a jaw-dropping Rs 275 crore by merely selling it to another company. Four months later, a state government-appointed inquiry committee recommended cancellation of the 12-acre hotel plot allotted to Pune-based builder Avinash Bhosale.

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Its very strange that a hospital of this magnitude does not have any check in places for the kind of doctors it has on-board. The attitude of the doctors is pathetic and its very clear that they are completely money oriented and patients comfort and health is their last priority

One of my family members was admitted and after discharge we had to get a form filled to claim insurance. The doctor made us run around like crazy for it and acted as if he doesn't even know us. That's because he wasn't getting money to write the form. The guy who was meeting me 3 times a day did not want to recognize us and even though the system runs on a network, these docs don't want to take the pain of searching for the patients record and insist that we keep on sitting and waiting till he finds time.

Most of the services are crazily overcharged and are not worth it. Its a shame that a Public Private Partnership hospital doesn't look after the public but is interested only in the aishwarya's of the world.

Yet another clear example of BMC apathy.

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Background:

1.This is a public –private- partnership (PPP) between the BMC and Seven Hills Health group built on 17 acres of public (BMC) land with the prime purpose of providing 20% of its beds to the underprivileged sections of society. A 200 bedded hospital had already been built in that area. But, due to shortage of funds, the BMC entered into a PPP with Seven Hills Health Group. The lease term is for a period of 60 years.

1. Seven Hills health Group demolished the existing building and built a large hospital with a potential capacity of 1500 beds with 20% of the beds (i.e. 300 beds) intended to be alloted to BMC patients at rates as those in BMC run hospitals.

3.The remaining 80% of beds would be used by the hospital to generate income to fund the subsidised BMC beds.

4.The hospital was formally inaugurated on July 4th 2010 and services started since then.

5.After inauguration, the hospital claimed that the BMC was expecting more than it had committed to in the initial agreement and refused to treat poor patients as per the agreement.

6.Till date the conflict between the 2 parties continues and the matter is now in the High Court. The High Court has appointed a senior retired judge to arbitrate between the two parties.

7.Despite the conflict not having been resolved, the hospital has been functioning for more than 2 years, treating affording patients.

8.The hospital has now offered to build another building in the same campus for underprivileged patients. As per news reports, they have said that they will hand over this building to the BMC to run on its own and will allow the BMC to use at least some of its diagnostic services at subsidised rates.

9.The BMC has not come to a decision regarding this.

1. Seven Hills hospital has applied to several Banks to raise loans in addition to the loans it has already taken. The main complaints against the hospital are:

   
   




2. Since the hospital’s inauguration more than 2 years back, it has not been meeting its obligations to the underprivileged, which is the main reason for the PPP between it and the BMC. The hospital complains that the BMC’s expectations are unreasonable and therefore has delayed implementation of its obligations to the poor. This contention is wrong because it has itself admitted: Had we started 200 bedded hospital in the then existing building in the year 2006 with an investment of 60 Crores and reserving 40 beds for BMC patients we could have honored our commitment towards BMC”.

   
   




3. Claiming to have shortage of funds is also wrong because it has admitted that: “We have invested so far 1200 crores”. Therefore, while its principal objective should have been to provide affordable care to the underprivileged, it instead chose to find ways to complete its other business plans. It is therefore morally responsible for depriving thousands of underprivileged people from the surrounding areas of medical facilities, not just from 2010, when it was formally inaugurated, but from 2006 when the initial 200 bedded hospital was ready for use.

   
   




4. Strangely, from July 4th 2010, when it was formally inaugurated, it has been treating rich and affluent patients and even patients from abroad. How did it get the permission to do this?

   
   




5. It was reported in Mumbai Mirror dated 27/7/2010: “Pune-based builder Avinash Bhosale, in trouble over his controversial land deal in Navi Mumbai, seems headed into a fresh row. Less than a week after it was reported that Bhosale made Rs 275 crore by selling half of a plot he was allotted in Navi Mumbai by CIDCO to build a hotel, it has emerged that he owns a stake in Andheri’s ultra-luxury Seven Hills Hospital, which is under attack for violating its terms of agreement with the BMC.

   
   

When Mumbai Mirror contacted Bhosale, he admitted to his association with Seven Hills Hospital, but said he has now pulled out of the partnership. BMC’s standing committee chairman Rahul Shewale, however, said that as per the corporation’s records Bhosale is still associated with Seven Hills. A BMC source said Bhosale played an important role in setting up Seven Hills Hospital. “The agreement with the BMC has been signed by Seven Hills Hospital Limited and Soma Enterprise Ltd, which is owned by Avinash Bhosale, ” he said. “We will not let BMC be taken for a ride like CIDCO has been, ” Shewale said”. This has not been challenged by the SevenHills management either in any press statement nor have they sued the newspaper for defamation. One can then presume that it is guilty of such an association.

5.If Seven Hills is having connections with people with dubious reputation why are Nationalized Banks (like Allahabad Bank and Union Bank of India) and even Axis Bank doing business with it? Banks have a responsibility to the public whose money is being loaned to SevenHills.

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Today was our (Me and My Wife) first visit to Seven Hills Hospital for Wellness Center routine health check up. We had opted for highest platinum package. The Hospital size is huge in terms of size. However, our experience was extremely horrible. Pathetic services, extremely non-cooperative  staff, extremely high waiting time, not because of rush, but because doctors were not available. Felt like came to a Govt hospital for consultation.

Only one doctor available for whole wellness center and he was acting like he is the only Doctor on this Earth, extremely busy man. One man for consultancy, TMT, Eco etc. The Hospital charged for full package - 20000/-, but provided only half tests. Why? because doctors were not available. Choice was ours, either wait till evening or go back home. We chose to come back home. Instead of waiting for nothing.

Never expected such terrible  experience.

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I have been reading the different views expressed in Mouth Shut about sevenhills hospital. There was a time when I was proud of having such a large hospital in Andheri. Marol has always, from the time I remember, been considered the backyard of Mumbai. It has always been crowded with slums and poor people. But the people have been good despite their poverty. Big hotels like the LEELA, ITC Maratha and so many others came up but were always considered to be the other side of the road, not really a part of Industrial Marol and Andheri (E). The only hospital of worth was Holy Spirit and Mukund Hospital played or tried to play a role. But we were always happy with the peaceful atmosphere.

Arey Milk Colony was our attraction and our pride. Then came the biginnings of the Metro construction, the widening of roads and the proposed cancer centre next to marol village. And then came SevenHills Hospital which stood out like a grand landmark in this God Forsaken place. And how we celebrated in our minds the potential of such a big hospital, a health city in our midst. It seemed the end of our backwardness. The property value increased, the shops looked more spruced up, old buildings started getting renovated, new buildings with posh amenities started coming up, Sangam Theatre was demolished and Big Cinemas took its place. One could not imagine that the President of India coming to inaugurate SevenHills. But all this soon started crumbling. Too soon, I must say.

The charges of the hospital were reasonable, it was clean, had excellent doctors and the services were improving by the day. But the newspapers were out to defame the hospital. Was there truth in all that? Is there truth in all that is written in these pages? I know a few doctors have left but the services are still good. When I heard the Chairman speak at the time of the inauguration I felt that he is a sincere man. I, fortunately, have not been sick enough to be admitted in the hospital but I have had my health check up done and the doctors who attended me were very courtuous. We need a good hospital in Andheri. I'm sure, given the right direction the hospital will do well. It is now going through a bad patch but if the intensions are good and noble, everything will turn out well. My sincere prayers are for the well being of the hospital. There are many people who want the hospital to fail.

This includes other corporate hospitals and even some people who have been disgruntled. Time is the greatest healing factor.

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My elderly father was admitted recently to sevenhills hospital despite my having been warned about the bad experiences others have had. We had a good experience about 1 year back under one of the physicians who have left. My father had extensive psoriasis. He also had chronic liver disease. He was having difficulty in eating, because of which we admitted him. Innumerable teats were conducted on my father: blood tests, CT scan of the abdomen, endoscopy, neurological examination and skin examination. The endoscopy showed that my father had cirrhosis of the liver of unknown cause. The neurologist felt that my father had an element of Parkinsons and medicines were started for that. Subsequently, he became very disoriented and confused and the neurologist prescribed some medicines to calm him down. with the new medicines, my father would sleep most of the time.

The skin doctor saw him once and then he could not be contactable for several days. My father's condition continued to deteriorate. His kidney functions became abnormal and a central line was inserted. But my father's condition continued to deteriorate.His white cell count increase so did his kidey function. Moreover, he continued to be confused and agitated and his oral intake was very poor. Our relationship with the doctors also became extremely strained. This was especially so with the neurologist. The dermatologist did not appear for several days.

Ultimately, we had to transfer my father to Holy spirit hospital where the doctors were understanding and the nursing care was excellent. SevenHills has a lot to learn from Holy Spirit.

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Seven Hills Hospital seems to be the latest of the innumerable scams which have hit Mumbai of late. Here too we seem to have the deadly mixture of politicians, bussinesmen and possibly even criminal elements. The management is clearly close to the Congress Party. How else could they get the President of India inaugurate the hospital? Moreover, there are rumours that the NCP is also involved. The Congress Govt. in the state has been quite enthusiastic in implementation of the Rajiv Gandhi Arogya scheme, and one of the main hospitals roped in is Seven Hills.The Magantis are big businessmen in Andhra and elsewhere. The Medical Director is the daughter of a very rich man. He owns Soma enterprises which has got many lucrative contracts in the building of highways , etc. There are rumours of them being close to the Reddy brothers of the illegal mining scam. Anyway they are close to Avinash Bhosale, the infamous builder from Pune who was criticised of cheating CIDCO of several crores as reported in Mumbai Mirror.

Now they are using the Rajiv Gandhi Arogya scheme to get poor patients into the hospital and get reimbursed by the Govt. for their treatment. They also seem to be delaying the implementation of its agreement with the BMC to provide 20% of its beds as free beds to the poor. They have been pretty frank in this matter by saying that they could have implemented their committment if they had started functioning in a smaller way by using the 200 bedded building constructed by the BMC and invested just 60 crores and allotted 40 beds for the poor. Instead they thought big. They planned for a 1500 bed hospital. Rich people think big but also tend to be greedy. And greed has no ends. So they built a 1500 beded hospital.

In all probability, they also planned to open a nursing school and a medical college. Medical Colleges in India are great sources of money. Most private medical colleges charge nearly Rs.50 lakhs per student and much of it is underhand. People quote in crores for postgraduate seats! That would have been sufficient to finance the treatment of poor patients. Of course the generous help of the Govt. through the Rajeev Gandhi scheme (as long as it lasts) would be of great help. But Medical Colleges need poor patients to experiment on. With the help of the Rajiv Gandhi scheme there would be a steady flow of such patients who would be available as the guinea pigs on whom the rich medical students (many of them NRI's, I'm sure) would learn their skills! A perfect setup! In that case, hiring some of the best medical teachers in the city and some of the best clinicians, made sense. And one must not forget the proposed helipad.

How can one expect foreigners to travel through the congested roads of Andheri and Marol? They will be flown directly from the international airport to the hospital and given the luxurious treatment that they deserve. Of course, all this will come at a price but most foreigners come loaded with money. And this will help improve the financial reserves of the hospital (which at present seem to be depleted). And the lease of BMC (that is public} land for 60 years is a good enough time to get the best bargain for whatever has been invested. An open land of 17 acres is worth Rs. 1000/- crores in Mumbai, and when that land has been given on a lease for a relatively small sum, one is looking at a potentially very lucritave business. And sixty years is a long time. There may be problems now, but all problems can be sorted out with the right political connections and, of course, money.

Governments change, court cases can be kept pending, people's memories fade. Look at the Hiranandanis. It took several years for the township to come up. They were given the land to build houses for the less privilaged. They did just the opposite. Nobody seemed to know and of those who knew, most preferred to look the other way and some even made small changes in the agreement without the public's knowledge. Did the Hiranandanis hide in shame? Not to our knowledge. They were, meanwhile, celebrities of Mumbai, living the high life, with regular page 3 appearances in the TOI. In fact they may have even frequented their temples and thanked God for His generosity! Dr. LH Hiranandani was honoured with the Padma Bhushan! But now, even after the truth has come out and is in the public domain, the Hiranandanis continue being pictured on page 3 of the TOI. That is the sad commentary of how we perceive honesty in our society. This is just one example of the people of Mumbai being taken for a ride. Are the Maganti's of Andhra Pradesh hoping to do the same? Maybe, maybe not. Its anybody's guess. But if it does happen we should not be too surprised.

We should ask ourselves whether we have the courage to stand up and be counted or that we allow ourselves and the less privileged among us to be taken for granted by a group of sweet talking businessmen and politicians.

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It was good to read in the newspapers that the BMC and SevenHills Hospital are hoping to settle their dispute in about 2 weeks. But I would still like to write this review because as they say ‘there is much a slip between the cup and the lip’! Such statements have been made since the last couple of years only to hear that the dispute is still persisting. I’ve given below some of my observations. Some of them are my own and some are in response to the reply given by seven hills hospital on MouthShut.

1.The hospital in no way is the ‘best in Mumbai’ nor is it ‘one of the biggest private hospitals in Asia’ as claimed in its official website. The hospital itself admits to this by stating:” Any service or any product has to be sold as the best. Kindly understand we are making one of the largest.

The total bed strength is not being operated by us and we are ramping up depending upon the patient number. And by advertising one of the largest we feel we are not harming anybody”. That’s absolute nonsense. No one has the right to mislead the public by wrong advertisement. They may hope to be the best and the biggest but they may just be pipe dreams.

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Seven Hills Hospital though massive and spectacular, is not too beneficial for the common people. It is for the high class people of Mumbai. Secondly, the staff and doctors are getting their salaries very very late. Many doctors have left the hospital without pay. The entire project and purpose is not justified.

Some Corporate needs to take over this hospital very soon. Else I don't see it sustaining itself in the longer run.

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I have read the several reviews of Seven Hills Hosp on Mouth Shut. There has been much criticism but I feel the criticism far exceeds what the hospital deserves. One must not forget that the hospital is still new by all standards. Two years is nothing in the life of an Institution. Mistakes may have been made in the initial phase of the hospital but which Institution of such a size hasn't made similar, if not bigger mistakes? I have seen so many projects have teething problems. Many projects cannot overcome their initial problems and succumb to them. It is to the credit of Seven Hills that it is holding out despite the several problems it is facing. The demands being made by the BMC seem to be very vindictive at times.

Like the Honorable Judge of the HC said, it seems as though there is someone who does not want the hospital to get a NOC and take loans to complete the project. I personally have had a great experience in the hospital. A doctor friend of mine had chest pain and he was immediately taken to Seven Hills where the Cardiologist immediately attended to him and he underwent angioplasty. This happened several months back. This doctor friend is now continuing with his practise in the neighbourhood of the hospital. This was a life-saving action. Several other patients have benefitted greatly from the hospital. The infrastructure of the hospital is excellent and the diagnostic reports are very accurate.

There are several excellent doctors. The pediatric cardiac surgeon is a great asset and has done extremely good work in his field. The radiology department has also got some very outstanding doctors which any institution will be proud of. The CMD is a very genuine man and the management of the hospital has spent more than 1000 crores on the project from their own funds. What more can the people of Marol and Andheri ask for? It is human nature to look at the negative aspect of things and forget the good that people do. But by doing that we are demoralising and that does not help.

I would therefore request all those who criticise the hospital to help it to grow. We need such a beautiful institution not only in our locality but also in the whole of Mumbai.

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SevenHills hospital has been the center of a great deal of controversy from the time of its inauguration nearly 2 years back. Let me, with my limited knowledge, give a perspective of the hospital. I stay in Andheri and I have frequented the hospital and should know something about it. Firstly, let me enumerate some of the good aspects: 1. It has good facilities in its diagnostic services. 2. It had a very good team of doctors and other professionals at least when it started. There still are a few doctors who are considered highly. 3. The building is quite impressive and the landscaping is good. Having underground parking is a great plus in a city like Mumbai. 4. It runs a BMC OPD in the mornings.

Let me come to the negative aspects:

1. The hospital continues to have problems with the BMC even 2 years down the line. Whatever be the fault of the BMC, it is commen sense that the hospital management should have known before hand what they are getting into. One does not build a hospital and then sign the MOU. The final MOU should be signed first.

   
   




2. The claim of the hospital that it’s the ‘best in Mumbai’ is false and without any basis.

   
   




3. The claim that it is one of the largest in Asia is also wrong. At present there may be about 100 beds which are functional. Wrong advertising should also be punisable because it misleads.

   
   




4. The hospital, in its official website fails to mention that it is occupying Govt. land, which belongs to the people of Mumbai and all sections of it, the rich as well as the poor. In fact the BMC was to construct a cancer hospital in this place. A building was built for this purpose but this was demolished and the present structure built in its place.

   
   




5. A very large number of Consultant doctors have left the hospital. This includes several doctors of high standing, not only in Mumbai but also nationally and internationally. Nobody joins a hospital with the intension of leaving it in a few months. If more than 50 Consultants have left, it reflects badly on the management.

   
   




6. Some of the consultants have not even been paid their financial dues on leaving the hospital. These consultants do not want to take legal recourse because of the time and money involved. On the part of the management, it is clearly a misuse of power in addittion to it being a very cheap action.

   
   




7. Several CEO’s and Vice President’s have also left the hospital. This again reflects very poorly on the hospital management.

   
   




8. The hospital seems to be practising ‘defensive medicine’. As a result, when a patient goes to the hospital’s Emergency Dept. a whole battery of tests are done which often costs thousands of rupees. That is something which most citizens cannot afford. Medical treatment has to be tailored to local conditions. Aping the West is not necessarily good medicine.

   
   




9. The claim that the hospital is ‘paperless’ is also false in many situations. In fact there is often a duplication of work because data has to be entered into the computer in addition to orders being conveyed through paper. Moreover, there is often a delay in patient care because of computerisation.

   
   

It also tends to infringe onto the time tested patient-doctor relationship. 10. There are reports in the press about the hospital having links with dubious personalities. As written in Mumbai Mirror (27/7/2010): “ Pune-based builder Avinash Bhosale, in trouble over his controversial land deal in Navi Mumbai, seems headed into a fresh row. Less than a week after it was reported that Bhosale made Rs 275 crore by selling half of a plot he was allotted in Navi Mumbai by CIDCO to build a hotel, it has emerged that he owns a stake in Andheri’s ultra-luxury Seven Hills Hospital, which is under attack for violating its terms of agreement with the BMC. When Mumbai Mirror contacted Bhosale, he admitted to his association with Seven Hills Hospital, but said he has now pulled out of the partnership. BMC’s standing committee chairman Rahul Shewale, however, said that as per the corporation’s records Bhosale is still associated with Seven Hills. A BMC source said Bhosale played an important role in setting up Seven Hills Hospital. “The agreement with the BMC has been signed by Seven Hills Hospital Limited and Soma Enterprise Ltd, which is owned by Avinash Bhosale, ” he said. “We will not let BMC be taken for a ride like CIDCO has been, ” Shewale said.

The hospital clearly has a long way to go.

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I m really happy to have such a great hospital in andheri area, I m so relaxed for my parents , in laws & sr. citizens in neighbourhood. They can go on their own to hospital & do the required treatment, ground staff is so very helpful. Security helps to get domestic transportation for patients, what more you can expect from a good hospital,

I would request hospital not to loose hope, it will come up in big way.

Thanks for everything.

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A couple of days back a close friend of mine had chest pain at night. She stays in Marol Village which is mainly inhabited by East Indians and is very close to SevenHills hospital. We did not even think of taking her to SevenHills because of its reputation of being expensive. Instead we took her to Mukund Hospital which is also close by. Unfortunately there was no vacant ICU bed there and we decided to take her to Holy Spirit hospital which is also in Andheri (E). But my friend passed away in the auto and was declared dead on arrival at Holy Spirit. I write this letter out of anguish.

I lost a friend because she could not get timely treatment. For how long will SevenHills and the BMC continue their legal tussle? It is 2 years since the hospital started. Do not both the parties want to settle the issue and give the people of this area a badly needed facility of a good, reasonably priced hospital? Why is a public need being politicised?

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Recently, my father was suffering from high fever and by the 3rd day he was delirious and responding poorly to us. We had taken him to our family doctor earlier. When my father became delerious, I called a senior doctor who said that he should be admitted urgently. We are not rich people. We come from a lower income group. We thought about going to SevenHills hosp. because we have read that 20% of the beds are reserved for the poor. But we were discouraged by newspaper reports of the hospital ill treating poor patients and we were forced to admit him in a nearby nursing home. The senior doctor who looked after my father was kind enough to reduce his fees. My father had malaria with low platelet counts. The doctor told us that my father probably had cerebral malaria or was delerious because of the high fever.

Fortunately my father is now discharged and is in good health. Where do the poor people go for treatment? Most go either to Sion Hospital or KEM hospital. Some go to Cooper hospital or Rajawadi hospital. When SevenHills came up as a public-private partnership we were very happy because a hospital for poor people is badly needed in this part of Mumbai. Unfortunately, even 2 years after the hospital has been inaugurated, there is no clear move to resolve the issue. The matter is pending in the High Court. I am told that the SevenHills group has a lot of money. Poor people are scared to step into the hospital premises even to attend the BMC OPD they have in the mornings. The Govt. should take strict action against these people. They continue to treat affording patients. What are the state health minister, Mr. Suresh Shetty, and the local MP, Mr. Gurudas Kamat doing about this? The Hiranadanis manupulated things and land which was meant for the middle and lower income people are now occupied by the very rich. Will the same happen in SevenHills hospital? If so a citizens movement is being planned to ensure justice is done.

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I stay close to the hospital at Bawani Nagar and have seen the hospital progress over the last 2 years. It started with a bang on the 4th of July 2010. At that time most of us residing in this part of mumbai were thrilled that such a big hospital was coming up in the area. It should be noted that there are very few good hospitals in the area and for the poor the situation is pathetic. They travel all the way to Cooper or Rajawadi and even to KEM and Sion hospitals for treatment. Unfortunately the hospital hasnt progressed the way we all anticipated. Being in the medical field, I knew many of the doctors personally. In the name of computerisation, patients had to wait for a very long time before seeing the doctor. In the doctors room, most of the doctor's time was taken in entering data into the computer. The time tested interaction between the doctor and the patient was badly eroded. It would take a lot of time to get the medicines from the hospital pharmacy. Getting admitted was also an ordeal. The treatment in the wards was sometimes started several hours after the patient was admitted. Most of the staff would be glued onto their computers, entering data. On discharge, there often were billing problems and this too would take several hours.

We all thought that this was just part of the teething problems but evidently the malaise ran much deeper. Many of the senior doctors started leaving. So also CEO's and Vice Presidents. I hear that 40 to 50 senior doctors have left. Probably the last straw was when my close friend Dr. DK, in charge of the Critical Care Units left abruptly. There are few people who are more calm and collected than he is. I have also learned that the BMC beds are not being utilised as promised and that the issue is in the High Court. The hospital management should take professional guidance from management staff who have worked in the Health Sector in Mumbai. There is a vast difference between Vizag and Mumbai. The management should also realise that the goodwill of the people is of prime importance. This land originally belonged to the East Indian community and it was taken over from them by the Government. If these same people are treated shabbily, it is very difficult for the hospital to grow. Despite all this, it is our hope that the hospital gets over this bad patch for the simple reason that a good hospital which treats a wide section of the population is badly needed in this part of Mumbai.

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"unbiased's" opinions are extremely biased! She has given a favourable review for frivilous stuff and then goes on to blame hilda for the death of her friend! "Unbiased" is not only biased but is also insensitive. How can she criticise the action of someone who is greiving for her friend? Mr. Raguram's reply was more mature but he has said that the hospital will treat patients with appropriate ration cards at 80% of the usual costs! That means these people will only be given 20% concession! Hilda misunderstood that. Well 80% would still be very expensive for the common man.

There is no doubt that the hospital is very impressive. Then why are so many senior consultants leaving? Is it that the consultants do not see any future in the hospital? Or is it that the management is so un-receptive that they refuse to take any suggestions, whether its for the well being of the hospital or not? Maybe the BMC and the HC should start using force for the hospital to discharge its duties. Maybe the time for decency is over.

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