This is to bring in notice regarding the fraud and cheating done by one of the Samsung Service Center located in Trivandrum and the negligence by Samsung towards their customers. I bought a new Samsung washing machine(WA82VNLEC – Top load) on 15th Dec 2012 from QRS, TC 25/2424, 2nd Floor, Raymond Building, M.G Road, Trivandrum, Kerala 695001 with extended warranty of 2 years which is valid up to 15th Dec 2016.
I faced an issue with this washing machine on 2nd June 2015 for which I had raised a complaint and received a reference number 8449283217.
My request was send to the Samsung service center, Smart Electronics - TC 28/986(1), SWARA-46, Sreekandeswaram, Fort PO, Trivandrum.
After doing several follow-ups, one of the service person came to my house and identified that the main PCB is damaged because of insects going into it. He also advised me to change the damaged water valve as well.
I was told that I will not be able to claim warranty because the damage was caused by insects going into and I have to pay for both PCB and water valve, later on another two guys came home to repair the machine without a water valve and left the machine as it is. 2 weeks later service guys took the whole washing machine to the service center.
Again after constantly following up with the service people, they finally brought back the washing machine after 1 month(4th July 2015)! And they charged me 6, 230 rupees for replacing the PCB, water valve and transportation! Note that all this happened under Warranty period.
Next day I found that there was some problem again with the working of the washing machine and contacted the service center. Two days later, the service guy came to inspect the machine. The service person left after saying it was a PCB fault. After he left I opened it and found that the newly replaced PCB is an old one with some fault in it, even the newly bought water valve was an old damaged one and was not connected properly.
In this situation I felt that Samsung has cheated me and contacted them by sending emails to executive customer service team, CEO office which is provided in their website but all options were useless. I have already faced lots of issues because of the 1 month delay in service, and to make things worse, after having paid for new parts, they provided me with old damaged parts. Ignorance from Samsung towards their customers is un acceptable and I could understand from the service technicians that service center is doing a big scam by charging price for new products and delivering with old products for all their customers and from Samsung’s negligence and ignorance towards my complaint leads me to doubt Samsung is also involved and they are not taking any actions! Now I am going to file a complaint against them in Consumer court.
My experience after using this Samsung product, I lost my faith on the company. Their after sales service is appalling and I would like you all to be beware of buying any Samsung products and avoid same situations to your family members or relatives. Please share it among your friends and relatives.
Jayakrishnan
828153xxxx
Trivandrum
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