Samsung 6.5 kg Fully Automatic Top Load Washing Machine (WA65K4000HA/TL)

Please do not buy Samsung products as their service is very very poor. Every time you call them for service, yes they do come promptly but tell you to exchange and buy a new product as they never have a solution for problems in their products. I did a great mistake buying Samsung products.

PLEASE DO NOT BUY SAMSUNG PRODUCTS.

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I felt very sorry for having purchased SAMSUNG 6.2Kg top loading machine. PCB has gone in 3 years

No spares available. No service support. I felt as if I have been cheated by the company. This is one  way of

corruption. I will not recomend anybody my friends or relatives to go for any SAMSUNG product. When I purchased from the dealer, he said it is a good machine and with strong service support.  In our country a coomon man can be cheated easily. This case is an example.

Sridar

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I bought samsung top loading machine 1 year ago and I found some technical problem

I did more than 15 calls in a 3 days but they did not send any technician to even see the problem.

very worse service. they think they sold the product and their work finished. I was planning to buy samsung mobile of around 20000 rupees now I have cancelled it and I switched over to nokia

I am leaving in surat so this all credit goes to surat service station.

I surprised about the service of world class product like samsung

and if any company fail in to provide the best after sale service it will not survive in market for more time

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So we wanted to replace our 6 year old LG Tromm, because the machine was not working and LG service center repaired it twice, charging us for various things but it wouldnt work.  When we complained regularly for a month, the answers were - it's going to cost you 4, 000 to replace this part or the other - right on the phone!

Knowing these machines last about 10-12 years, we weren't too happy, but took the message and started looking for another brand. We finally zeroed in on Samsung or Siemens. Being a little worried about not finding spare parts, we decided to go with Samsung.

The experience has been poor from the word go. We bought(correction: paid) for the machine at Croma and were told it would be delivered next day. Waited the whole day, called up, were asked to reach other numbers and finally the machine arrived 2 days later, when we threatened to block the payment on the card.

Installation - another set of calls to Samsung and Croma alternately, till 2 days later, the samsung service center manager promised he would get it done the same day. it happened - sort of.

Sanjay, the engineer arrived, unpacked the machine, put it in a corner and refused to either connect the longer drain pipe we already had(why why does Samsung provide a drain pipe that is so short it can only drain on itself and nowhere else?), refused to level the machine or test it for one cycle, and left. We complained on Samsung website, also called the samsung service center manager.again, who was sympathetic, but no action.

Now, being an engineer myself, I borrowed a spirit level from a friendly neighbourhood carpenter and did the needful. A bit apprehensive of opening the back to replace the drain pipe as these guys would then make a noise about warranty being void, but I am resigned to doing it myself in a week, if noone turns up. After all, we bought this to use, not to display.

Posted a review on the samsung website - surprise, surprise, it never passed the moderators' eagle eye. And this from a company that claims to be a worldwide leader "which listen to their customers" their words not mine. ha, ha.

My wishes to Samsung - When India gets consumer protection laws in place, I hope you get your pants sued off you. And as to buying another korean product - no way.

There are bells and whistles, but the serviceability is far better in indian products, not because they are more customer focussed, but because they are older technology and independent repairers do the job - thank you.

So, advise to you looking to buy a washing machine, if you can afford to go all the way, buy a siemes. If you cant, save yourself some money and buy a videocon or a godrej top loading machine - the efficiency is lower, but they last and last and last.

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PLz dont buy top loading washing machine form samsung.Customer Service is really very bad.When  ever I call them .they hv one ans. "our eng. wl visit to your place.and this is ur complain no." conversation end . Since I bought this maching, I m having worst experiences . I already spended money on eng. visit charges and replacement. and when I m getting same problem again .they have one ans.we are doing our best. I really want to ask samsung people if they dont care about complain then y r they launching their products? Samsung people really dont care about people money. Shame on them!

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I purchased a frontloading Washing Machine of Samsung on August 2008. It worked 3 Years and now giving noise while spinning. Contacted Samsung and Lodged a complaint BP No. 8435363237. With in 3 days an enginner visited and told us Bush has to be replaced and cost around Rs. 1500/-. This was agreed and he was supposed to visit next day. Waited next 3 days without any result. When again contacted another engineer came and told drum problem and parts costs Rs. 4500/-. This also was agreed but even after 3 weeks there is no response from them. VERY VERY POOR SERVICE. SUPPORT IS VERY POOR AND FAR BELOW OUR EXPECTATIONS.

kvg_kalpathy@hotmail.com

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I have added a couple of photos of this model taken from my mobile phone. The model is "WA82A4R". Capacity - 6.2Kg

I got this top loading washing machine a month ago, from Pai International Bangalore, IndiraNagar Branch. It did get delivered intact before the promised date and demo guy came exactly on promised date. The purchase experience was good without any issues. Infact, this is my first fully automatic washing machine.

I have used semi-automatic mahines before, that make huge grinding noise, some make during wahing, some during drying and some during both the processes, but this one makes very less noise comparatively, I believe its not fair to expect the machine to run on mute ;-)

Look-wise, it appears stylish to me. It has got 5 water levels, air turbo (this has two options - 15 min and 30m min), digital display (below the display, there are four options - Soak, Wash, Rinse and Spin; Each option when pressed, displays the time taken for that specific function in digital display, for ex. you can press soak and select the time for soaking period, or you may select Wash and select the time taken to wash the clothes)

It has 8 pre-designed cleaning methods depending on the type and nature of wash required - Fuzzy, Sari, Delicate, Super Clean, Blanket, Quick, Aqua Preserve and Blanket. There is a "Program' button, when pressed, toggles between the different washing types indicated above. For all these automated washes, the total-time taken (inclduing soaking, washing, rinsing etc) is predefined and is displayed in the display after starting the functionality.

It also has 3 other buttons, Power, Start\Pause and L/S (Last Setting). You need to press power button, select any one of the washing types using program button (or select time manually by pressing Soak, wash, rinse or spin) and then press the start button. The total time taken to complete the wash is displayed continuosly until it comes to zero.

The only CONCERN is that the wash quality is not what I expected, however if u increase the soaking and washing time accordingly, the wash quality is improved.

When you have just 1 min left for the wash to be completed, it plays a music mildly, that can be stopped immediately by pressing power button or the machine turns itself off when the wash is done.

I will let you know if its giving any issues whatsoever. Feel free to let me know if you have any queries about this model, I will try to answer them.

Thanks,

Ganny

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I generally go for samsung brand. My mobile to my AC is samsung. I bought a samsung washing machine. It has been more than a week and no one has turned up for installation.

I bought it on 4th of this month. I was planning to buy IFB, the shop recommended this product saying samsung has good service than IFB. I am waiting till now(12 may) for installation.

I strongly suggest to say away from Samsung brand at least in washer. The worst service from samsung. I never expected this from them.

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Although this is my  first washing machine - I have used Godrej, IFB(front loading) & Whirpool WM in the past at relatives/friends' place(most recent being the Whirlpool 1-2-3 model). As compared to Whirlpool, this machine is miles ahead - it is more silent, the drum doesn't make much side movement at all(in case of the Whirpool machine, we had to keep a constant lookout, in case the drum started knocking the sides).

Ignoring the Silver Wash technology, etc, which are basically just marketing jargons to sell the product, the main aspect is the engine & drum. This machine scores full marks in that area.

I bought this model 4 months back at 12.5k(current MRP states 13.5-14k across different shops) - BARGAIN. Try to get discounts from the shop. For junta in Pune - do try out Radhika Electronics(Pimpri) & Maharashtra Electronics(Laxmi Road). You get excellent discounts at these shops.(I bought mine at Radhika).

As for after sales service, I have only experienced them when they came for the demo setup once I bought the machine. The engineer was prompt on time & very helpful. Hoping their service later on stays as good.

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We had purchased samsung top loading washing machine WA80TALEC/XTL which has actually been used just for 2 years. On 14 February, 2011 it had some operating problem requiring the help of local Samsung service centre. The service centre has repaired it but charged a whooping sum. This has pinched us a lot because we had to shell out this amount just after 2 years of usage. Further, the service engineer also told us that the newly replace PCB has a guarantee cover of only one month as per co. rules.

We had, earlier used Whirlpool fully automatic washing machine for 16 years(i.e. October 1992 to August 2008). For the first six years, this machine had absolutely no(zero) maintenance expenditure. Thereafter during the subsequent ten years of its usage the aggregate expenditure we had incurred on this machine was about Rs. 6000 only.

Despite such a nice experience with our previous machine(Whirlpool), when we decided to buy a new one, for a change we chose for Samsung because we presumed that it has a better brand image and a higher technology. However, we felt shattered when we got the bitter experience just on completion of 2 years of the use of our new machine.

Does our experience mean one or more of the following?:

- We were wrong when we decided to buy Samsung washing machine despite our satisfactory experience with Whirlpool machine.

- Samsung is not a dependable and reliable brand.

- Samsung products have the satisfactory operating life equivalent to their guarantee period only- beyond that they require whooping maintenance expenditures.

- We should never buy or recommend for purchase of Samsung products.

-P D Kapadia and Rekha Kapadia

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I bought a samsung Automatic washing machine WA82ASLEC from Pai International, bangalore on 31st Oct. We were given a cheepo set of 6 glass icecream bowls as a free gift from the dealer apart from a tata photon gift voucher of Rs.999 Since we exchanged our old semi-automatic WA, we got the new one for Rs.13200 and the stand costed rs.600

The machine was delivered on 1st Nov. We waited for the demo guy, but there was no sign of them till 3rd Nov. On 4th, the demo guy came and unpacked the carton.Once done, the top lid of the W/m just came in his hands along with a couple of springs and some grease.And it was not possible to put it back unless u have the proper knowledge of the build/design and the tools required. The demo guy advised to call the samsung callcentre and ask for a technician to fix it. But we disagreed and asked for a new piece.

We contacted Pai and spoke to the Floor manager. He said he would send a brand new machine the same day . He did not want us to say in front of other customers that we got a defective machine and wanted us to go away ASAP as he had already promised that a new replacement would be delivered.

Uptil 8pm today, no machine has been delivered.

This is the last samsung product I will every buy and from the dealer too

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SAMSUNG MACHINE BLAST and Samsung Team is SLEEPING

I have purchased a Washing Machine(WT9300) on 17th August, 2006. It was working file till Jan, 2010. In Jan, 2010 I have called the Customer Care for the checking. He came on 28.01.2010 and declared that the machine is OK.

On 16.06.2010 at around 6 pm, my mother(Mrs Bimla Thapliyal) was washing the clothes in it, after some time this washing machine was blast with a big voice.This machine is damaged and its spares are come out. Due to this blast my LG fridge also got scratches. My mother is very scared after this incident.

Next day I have called to customer care, the service engineer came and taken the photographs of the broken machine and given the estimate of Rs.3000/-. They were saying this estimate is for the body repair only. If motor is burnt, will be charged otherwise.

This thing is very bad, that how can a Washing Machine blast. And how can you team say these things to a customer. I am not going to pay Rs.3000/- for this. I want the compensation for this inconvenience. My family members are very scared because of this.

THIS IS VERY SHAMEFUL. AND THIS MACHINE IS DAMAGED MY WALLS. I HAVE MAILED 5 TIMES TO SAMSUNG. BUT THE TEAM SAMSUNG IS GOOD FOR NOTHING. AND THEY ARE NOT PAYING THE AMOUT OF MY CLAIM. THEY ARE PLAYING WITH ME FORM 3 MONTHS.

Regards,

Pooja

011-26180752

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Hi, I have samsung karishma washing machine. Recently, there was some problem occurred in the machine, hence I called up to samsung customer care. After that one person Mr. Sridhar has visited at my house to repair the machine. For that he charged 400/- rupees. Again after three days machine stopped working and we called-up the person again. this time he charged 2300/- for the visit and changed few parts of the machine. Again after one week, machine stopped working and we are chasing behind samsung people to get it repair.

I personally feel, Samsung has hired some really unqualified people just to give trouble to the customers and to make money out of the dead products. If somebody can help me in this regard, please call me @9880978161

Regards

Sandeep J

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Samsung washing Machine WT8207 AG is one of its class. It is a semi automatic washing machine with 6.3 lts capacity. Though it is semi automatic, it has soak function which is usually found only in fully automatic washing machines. It accepts both cold and hot water for washing. It has a plastic body which keeps it safe from corrosion and can be placed in your bathroom.

Though it is plastic base is not that sturdy for slippery tiles, you may wont to keep a wooden support beneath it to support that. It has a technology called double pulsator storm that helps cleaning of clothes. As it is a semi automatic machine, one has complete control over the amount of water needed for cleaning. Its drying tub, also used as rinse tub, is effective in drying as well as squeezing out the left over soap lather from the machine. It is priced around Rs 6700 ( you may want to press for discount to get this price). I got it in Nov 2009, and in the past an year or so, it has been working absolutely fine.

It comes with 1 yr onsite warranty. Being a semi automatic it also gives you the facility to wash one lot of clothes and simultaneously dry the other lot. the controls for the machine are electromagnetic ( not electronic).

The disadvantage that I have seen with this washing machine is that, although, you can wash fairly larger amount of clothes in the wash tub, the drying tub can accommodate only limited no of clothes. Also it has a small pipe for water outlet which is common in washing machine these days, I had to buy an extension for this.

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What made me to put a feedback/review of my Samsung Front Load Washing Machine (WF8652SEA) is the pathetic after sale support and poor product quality offered by Samsung.

Few months After buying this piece of junk, I realized that the machines is making a lot of noise no matter which wash cycle you put it into. The Noise is so loud you will feel. You will start feeling like as you are in a manufacturing unit or some factory. When I called customer care I was shocked that the person sitting on other end is merely having any knowledge of the product and is concern about just giving you a complaint No.

And the scene started worsen day by day as I use to call their executives and every person use to give me some other persons no. As a result my machine is still facing the issue and nobody came to repair it.

Few months later a Rat got inside my machine as there is no proper guard or mesh provided by manufacturer, In case if u see in LG a very tough net of thick plastic is covering the bottom of the machine. As a result the rat damaged the Detergent tray of my machine hence whenever I start my machine water starts leaking out of it.

Same thing was reported to the concern person and the Answer I got was "SIR WE DON'T HAVE SPARE DETERGENT TRAY FOR THIS PARTICULAR MODEL , I HAVE CHECKED ALL OVER INDIA"

Isn't it very funny Such a big brand having a Global business is not having a spare Tray in a country....

My experience after using this samsung product, I lost my faith on the company and also realized that this brand can go to any extend to compete with it's rival LG even though they stands nowhere in front of LG.

Purpose of writing my experience is to prevent you people from getting misguided by only seeing the attractive looking samsung machine and straight away going to buy it.

pls don't waste your hardly earned money on samsung washing machines as I have done by going against my friends advise, better to go for other brand, prefferebly LG having an excellen customer support.

beware of attractive discounts given by company going to introduce in coming festival and better go for a gud product.

I don't want u people to suffer and undergo the pain as i've gone....rest is up to you.

sincerely yours

Vijay

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It's just three months and the washing machine is not working.model no-WA82VSL. The customer service is also hopeless and people don't have manners to talk.there is absolutely no customer service. If u are buying the machine it will be at your own risk.there is no guarantee for the money you are paying its only the buy and there is no service. Sometimes it is better to buy products which has good customer service.

Otherwise you are at there mercy.next time I have decided I will never ever go with any of the samsung products.

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I bought this machine in June 2010, started leaking within first week. Called up Service center, they came, inspected, told faulty part has to be replaced. They were not able to find replacement part, so I asked them to replace it. Still waiting for the replacement. Some of their call center guys are horrible, they say go and do whatever you want if you ask them for a replacement date. If they replace after making me wait for 1 year, what's the point ?

Root cause looks to me that samsung doesn't do any quality control checks on the washing machine, otherwise this leakage should have been caught before shipping. So guys think a lot before buying any samsung washing machine, otherwise getting things repaired / replaced by Samsung is like going around a government office.

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I just bought the samsung washer/dryer set and I'm very impressed. Much more value for your money than the GE and Whirlpool equivalant. Looks great( I chose the silver color), easy to use buttons and digital display. Holds a lot of clothing in one load! I little bit noisy, but not too bad. Uses less water than my old top loader and is easier on my clothing. Uses very little degetgent too. I get lots of compliments on how they look in my laundry/bathroom. I didn't purchase the pedestals, but I don't think I'm missing anything. Not worth the extra expense IMO. Overall very satisfied with my purchase!

Would recommend to friends and family!

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I got Samsung WF8550NHW from Sathya Agencies in Medavakkam Branch in Chennai. From the day 1, it never worked. We've been complaining, and asked for a replacement. Initially, a engineer came, checked the machine, & informed that it has to be taken to the service center for repair.

After the machine came from service center, the motor was repaired. It hardly washes any clothes. It would work for 5 mins, n then stop. It is such a pain with this machine.The customer service is a crap. They promised that they would get us a replacement within a month's time, but its been more than 6 months now, & still we haven't received the machine. Till a month back, they informed that the new machine has arrived in the godown & going thru some auditing work. We still waited patiently.

And suddenly, they agreed for a refund as there was no stock of the machine. They are not authentic. They are very good in deceiving their customers. I'm just so fed up with this machine, that if somebody could tel me the procedure for filing a complaint in consumer court, I would do that. I really want to sue this company.

The service center people are very rude and never respond to our queries. They keep saying whatever they want to say.

Samsung washing machine sucks..............

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This is not the first washing machine that I am using, I have been using IFB Senorita Front Loading washing machine since last 10 years and our entire family is very happy with that machine. Now question is why I needed to buy another washing machine???? Voila!!! I had to shift city with my wife and IFB is still being used by my parents...

After a thorough research, I decided to go for Samsung WF8500NMW front loading washing machine (even though we were happy with the IFB brand) which is a very new model and you will not find it in the official website. I paid Rs 18500 for this machine in Chennai. This machine comes with a 5 KG capacity and has a Diamond Drum and Ceramic Heater. I did not go with a IFB machine anymore as I found the latest IFB models not good enough to compete with Samsung or LG. The plastic quality, the technology, the switches, etc does not appeal at all after you see the Korean brands. The IFB that we bought 10 years back had a far superior finish that the current one.

Ok now let's go with the details of the Samsung machine. I simply loved the looks of this machine and the technology. The look is very contemporary as this model is already marketed in Europe (Czech Republic, Slovakia, Hungary, Poland, etc). All functions are touch button with a digital display to give you the details of wash time. It has some really useful functions like

1. Heater temperature selector (30 degrees C to 95 degrees C),

   
   




2. Variable Spin Speed (400, 800 and 1000 rpm) which really helps when you to dry different variety of clothes. Cottons can be dried at 1000 rpm and Wool at 400 rpm.

   
   




3. Delay end 3-19 hours(helps you to delay start the machine if you are going out and will be back only after hours)

   
   




4. Pre-wash (for very dirty clothes), Intensive Wash (for stubborn stains and dirt), Rinse + (extra rinse cycle to remove all traces of detergent), Rinse Hold (for avoiding foul smell from clothes if it is not taken out from the machine immediately after wash)

   
   




5. Fuzzy Control (automatically selects the water level depending on the load). This Fuzzy Logic technology is used in modern escalators also to determine its speed depending on load.

   
   




6. Load Balancer (this is really a very important function, else your machine would displace during spin cycle, which used to happen with my IFB). You can see some of these terrible spin cycle videos in Youtube where the machine moves around on the floor during the spin cycle

   
   

Now I will go into some finer details of this machine. The Diamond Drum seems to be a boon to this washing machine. The company claimed that it will cause less fabric damage, which I failed to believe till I bought it. In our IFB, where the drum holes are bigger, creates bubbles in our clothes after few washes. In Diamond Drum, as the holes are smaller, the bubbling effect is reduced SUBSTANTIALLY. Believe it, its a fact.

The Ceramic Heater function is another great thing about this machine. In case of normal heater, scaling begins to formulate after couple of years at the outer layer of the drum, leading to foul smell in the machine and deteriorating wash quality as detergents become less effective. We use a desclaing agent in our IFB every year to get rid of it but after 10 years, some scales have permanently stuck to the drum. The Ceramic Heater is supposed to prevent scale formation, thus prolonging the life of the machine.

The machine has an auto error detection system viz. door open, water pressure inadequate, uneven load, unclean filter, etc. The cycle selector will give you various options to select your wash time ranging from 29 mins to 160 Mins, which gives you ample options to wash various kinds of clothes depending on the time you have in hand in today's busy schedule.

The motor of this machine is quite silent unlike IFB. During the spin function (when the motor is supposed to create the maximum sound), you can listen to your favourite music in your music system, which was not the case with my IFB. LG has come up with a Direct Drive motor (Samsung also has in international market) which is supposed to "super silent" but I do not mind the sound of my Samsung as it is hardly anything!!!

We liked the IFB machine as it has crossed 10 years (which is a real long time as those days BOSCH used to supply the motors for IFB machines) without any major fuss/repairs but my new Samsung machine is technologically far superior than a contemporary IFB at similar price range (IFB Elena DX is at similar price range but its far behind in terms of looks and technology than that of Samsung WF8500NMW).

I cant predict how long this machine will last but overall I am very happy with this product.

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