Lured by competitive rates and a national network, we trusted Sahara Packers to move us from one residence to another within Bangalore, a distance of 1 kilometer, on 16 February by Consignment Note 54306. They promised us a time line of work start at 09:00 hours, transfer ready at 12:30 hours, unpack and re-installation by 17:30 hours.
The bad experience started from the time the packers reported at 10:30 hours. Within 30 minutes, the personnel said the work could not be done as per estimate (which had been given after full physical verification by the salesperson). In the end, after an hour of negotiation, we were forced to escalate the charges from Rs.5, 500/- to Rs.7, 000/-. Packing proceeded in a disorganised manner throughout the day. In the end, we finished shifting at 22:30 hours, resulting in boxes being dumped in the new apartment, without unpacking (for which they extracted a cost of Rs.50/- per box).
As we unpacked over the week, we started to find items missing: personal items such as blackberry device, collection of wrist watches, cuff links, other personal items; kitchen items such as microwave dishes etc. amounting to a personal loss of nearly a 45, 000 rupees. Repeated calls to Sahara Packers people, in particular, the coordinator of our shifting, Mishra, has only resulted in evasion and non-commitment to our complaints.
So, to the online community, we put up this warning to avoid this company if you want your goods to be moved safely!
- Thank You! We appreciate your effort.