We had taken their services for modular kitchen. They first promised they'll take care of end to end renovation. But the service was pretty bad.
Full of communication gaps between their own staff.
They first said they will give us enough notice to demolish the existing kitchen, but didn't.
They also had promised us to get counter tops in the beginning and given us the estimates for the same. But during the time of installation, they said that counter tops are not offerred by Royal Oak. But they'll do it for us as a "favour". We had not asked them for any favour. The payment we made was all based on their estimates. The workers they hired to cut the slab were also not professional. They had also promised to do a skirting for the slab edge. They did a horrible job at it. When asked, they spoke as if they had already done us a huge favour and that we're not entitled to ask them to do that job properly. Even the soft close drawers are not very smooth. And in some cases not soft close at all.
The finishing work is also pathetic. They cut the tiles during fitting as well.
They also did the stone cutting in the middle of the living room despite asking them to do it outside.
This raised a lot of dust and we ended up spending more to clean up the house.
They also "forgot" to check the measurements for the gas outlet. They realised it only when they had to literally keep the stove on top. When it didn't fit, we had to make some compromise and move boxes.
We didn't expect a big brand to do such a shabby job with their preparation.
Overall, I wouldn't recommend anybody to use their services for modular kitchen. They over promise in the beginning but make you end up regretting after you make the full payment.
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- Thank You! We appreciate your effort.