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Royal Oak, Bangalore Reviews

Worst to worst service experience
Nov 19, 2022 01:14 PM 2015 Views (via Mobile)

They never call back against the raised service concern. Worst after sale service they dont care after sale


Kolkata India
Worst Quality product in Royaloak
Oct 26, 2022 07:26 PM 2012 Views (via Mobile)

Worst experience ever. Quality of the product is worst. Recently we purchasedBerlynoak Charger Coffee Table Order #000013444 and we observe wood swelling and straight line crack on the table top within 10 days of our purchase. We raised the complain for the same and now its been already 2 months we haven't receive the solution nor the product back. Lastly they will put a blame on customer and deny for the replacement or rectification. Horrible experience. I am not going to purchase from Royaloak ever.


Poor quality woood.
Oct 19, 2022 02:13 AM 2153 Views (via Mobile)

I have purchased furniture set ( 3+2 seater) 4 years ago( 2 years not used due to covid) but now almost one year we are using this and got damage while sitting. The quality of the wood is really worst than the lowest quality wood.. Only polish work is good but wood is worst, if you want to buy furniture please dont go for royal oak..they give only with the good polish( as we can't check the wood which they used in it and damaged piece they repair and fix). Personally don't get fooled on the add they displays while purchasing.. Worst quality.


YOUR RATING ON

Royal Oak - Bangalore
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Horrible customer service
Oct 04, 2022 03:39 PM 2305 Views (via Mobile)

I wanted to give 0 star but no option. We bought a office table and a cot from royal oak about 2 years ago. While installing we checked with them if they will help with dismantling when we shift. Which they assured even from the shop that they will send their technicians on request basis and we have to pay a fee. As both table and cot were little complicated to assemble.


Now we are leaving out of india and wanted their help in dismantling. We tried calling their customer service number no use. The call doesn't get connected to the agent. You wait on the call for 10 to 15 mins and call automatically gets cut. We visited the nearby store where we bought the items, they weren't even ready to listen to us, just straight on the face, call the customer care number. We struggled with both the furniture and finally took a help of local carpenter where he broke one of the hinges in the cot.


I don't understand why you guys can't send the local technicians available in the store. What's the whole point of having customer care number, when you don't care. Such pathetic service and response. This would my last time buying furniture from royal oak


Recliner set worth 1.5 lakhs
Sep 27, 2022 12:53 PM 2272 Views (via Mobile)

My recliner set that I bought from RoyalOak mysore road broke after 1 year.


They have used the cheapest possible plywoods inside. Their after sales support is horrible. No one bothers about the customer after you pay the money here.


Do not buy from royal oak... Footpath chaap furniture is much better.


Royal oak recliner
Sep 06, 2022 09:46 PM 2383 Views (via Mobile)

I am lazy person to write reviews, Royal oak forced me to write. Bought a pu leather 3 seater in sep 2020 for 47k, just after 1.5 years all the pu leather is peeling off. Every good reason to say it's based on usage, we have used it normally, feels cheated with a low class product. Never would suggest royal oak to any one.


Worst Product Quality and Service
Sep 06, 2022 10:14 AM 2545 Views (via Mobile)

Worst Furniture store in Bangalore.. We brought a single cot which broke as soon as we sat on it.. Following up from last three months to get it rectified. You need to follow up multiple times to get the product picked up and get it repaired and it just takes 5 mins to break the product.Its a mental harrasment literally.Please do not waste money and time shopping with Royal Oak. They dont know what is customer service. Business Heads are also insensitive.


ONLINE CHEATING COMPANY - ROYALOAK INCORPORATION P
Aug 31, 2022 07:41 AM 2290 Views (via Mobile)

I have ordered SOFA SET 3+2 and WARDROBE on 24.06.2022 but still it's not get delivered today(31.08.2022). They are not responding to us also. My order numbers (000008930 & 000008946). I would like to file a cheating case against them. Please guide me.


Very bad experience at Royaloak Sarjapura
Aug 26, 2022 11:47 AM 2270 Views (via Mobile)

Very bad experience at Royaloak Sarjapura . You buy furniture from any Local furniture shop. After taking payment, till 7 days they didn’t deliver my order. They asked me to do my own porter to take delivery . After that they stopped taking calls . Every time I visit store, they make fake promise and after that don’t pickup calls. No support from store as well as customer care. Their customer care number will not be of any help, all executive will be busy and call never connects.


Totally helpless after spending 35K at their store.


Worst company ....cheaters
Aug 21, 2022 03:45 PM 2297 Views (via Mobile)

Purchased a sofa worth 90000 and within an year it showed it's worth.the material used is of cheap quality.....sofa is cloth is torn everywhere......after complaining they sent some technician and provided cheap service.....he just patched the sofa......now i have been contacting them through email but no response.....the showroom people are also careless.....i purchased the products at berlyn Oak magadi road which is branch of royal Oak......these people are cheating the customers with fake products.....i have also raised consumer complaint against them


Good experience while purchasing
Aug 19, 2022 10:27 PM 2382 Views (via Mobile)

Royal Oak Rajiv Chowk Gurgaon. Good sales team & especially Mr. Pramod.


Product range is good but a little costly.


Worst service from royal Oak
Aug 19, 2022 03:20 PM 2120 Views (via Mobile)

Hi i booked coffee table in royal Oak online, being my booking number 000013204, It was supposed to deliver on 16.8.22, but till now no response, tried calling customer care 100times connected once she said, daily they say it's out for delivery ..but till today no response. Very much negligence in delivering. SO I REQUEST NOT TO ORDER ONLINE, ELSE OUR BP WILL RISE UNNECESSARILY FREE OF COST..


Problem in sofa set
Aug 12, 2022 08:10 AM 2488 Views (via Mobile)

Receiving is very good after purchasing no one is responding within three months it's looking like old and leather become loose looking worst we complained they came for repair name shake next day same problem


Store staff is good
Aug 11, 2022 08:10 PM 2251 Views (via Mobile)

I have visit Royaloak N8 staff is good Pramod.kumar


really very good sales man Royaloak furniture is realy very good colocation


Worst quailty&cust service Filing case do Join me
Jul 23, 2022 12:17 PM 2319 Views (via Mobile)

I bought a king bed on 25 may 2022 and found defects and after long agruments they took the bed for rectification and are forcing me somehow to take back its delivery. But i have denied delivery and now strugling for exchange/refund.


Do not buy any product from royaloak. Products are not at all gpod quality and no support after sales.


Terrible Customer Service Horrible product quality
Jul 21, 2022 04:29 PM 2255 Views

We bought a queen bed and since we weren't happy with the product we immediately cancelled the order in 3hours .The store manager agreed to refund the entire amount, he asked us to come back after 3 months and now they are saying royal oak company has no refund policy.


They are all liars . Please don't trust them


Worst product and customer service
Jun 25, 2022 10:04 AM 2341 Views (via Mobile)

Worst Worst Worst,


Worst customer service and product quality. Please humble request to every one don't purchase any item from Royal Oak.


Worst customer care
Jun 11, 2022 02:06 PM 2384 Views (via Mobile)

I bought Dining table 6 seater, Recliner sofa set from Royal oak. I bought it October 2021. Within 6 months Dining table chair leather turned and recliner sofa is not closing properly. When I contacted customer care for Dining chair they are telling its imported they don't have material to fix... they are asking me to purchase the leather. Where will I get the same leather to purchase? For recliner sofa their person has come and put some oil and said it will gradually fix the issue.... birthing got fixed.... this is the worst experience from royal oak brand. Decided never to buy anything from Royal Oak. Their behaviour is pathetic.


Worst Customer service
Jun 10, 2022 04:39 PM 2373 Views

I have purchased bulk furniture from Royal oak Bangalore for my new home. They delivered the products on time, but for fittings, they were completed after several follow-ups. Still one-bed fitting pending due to missing hardware in the package. I’m calling them daily for the last one month, but they keep on delaying it. This is such an embarrassment when guests visit home. I request don’t buy any products from them, they have the worst customer service


New Furniture is Damaged
Jun 03, 2022 06:57 PM 2233 Views (via Mobile)

Please never ever buy any furnitures from them. My furniture was multiple damaged and they have audacity not to exchange and replace. My 15k is now in water.


YOUR RATING ON

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Recent Questions and Answers on Royal Oak

500

Hello Greetings of the day Mr.CEO of Royal oak i hereby bring your kind notice what made you to give very cheap products from your end to customer as we have paid vluable money in buying furniture. But your customer care person and Store manager are so irrresonsible to guide the customers in solving the issues. Why cannot give the genuine products very body is fake in the organization anf giving false information on the products? Resolve it

Jan 22, 2020

By: hhhhh243

Answers: 1

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