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60%
1.40 

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Royal Air Maroc Reviews

Bad Customer Service
Feb 20, 2024 11:56 PM 68 Views

I am writing to express my utmost dissatisfaction with the appalling experience I have had with your airline. Never in my life will I ever consider flying with Royal Air Maroc again, and I intend to make this sentiment abundantly clear across various social media platforms, including TikTok, until my grievances are addressed appropriately.


Let me be unequivocally clear: your airline's treatment of customers is abysmal, resembling nothing short of how one would handle animals rather than human beings. It is deeply concerning that Royal Air Maroc appears to have little regard for fundamental human rights and fails miserably in ensuring the safety and security of passengers' belongings.


I am currently facing an egregious situation wherein my baggage, containing items of significant personal and financial value exceeding$5000, has gone missing under your airline's care. Despite numerous attempts to resolve this matter, I have been met with indifference and incompetence from your customer service representatives. It is utterly unacceptable that I am being asked for invoices and receipts to prove the value of my belongings. I know the importance of my bags, and I demand immediate action to locate and return them to me.


I want to emphasize that I am not interested in any form of compensation. No amount of monetary compensation could ever replace the invaluable items contained within my lost baggage. I demand the immediate return of my belongings, and I expect Royal Air Maroc to take swift and decisive action to rectify this situation.


Failure to do so will result in further escalation of this matter, including but not limited to publicizing my experience with your airline on social media platforms and seeking legal recourse if necessary.


I trust that you will treat this matter with the urgency and seriousness it deserves. I eagerly await your prompt response and resolution to this distressing situation.


0141mec108MouthShut Verified Member
New Delhi India
Royal Air Maroc airlines.
Dec 13, 2016 09:42 PM 2152 Views

I am many time travel in Royal Air Maroc airlines. This airlines counter checking is good and security is also good. We and our bag is very secure in this airlines because its security is very high.


My journey is approx 4 hours but flight attendants is not good so I face many problems because its very late for departure time and many time technical problem issue in this airline.


This good for short journey because its seat is not comfortable for me so I feel pain in my backbone and some time we do not hold our sit for sleeping.


This airlines air hostage is good work, communication language is nice and her punctuality is also nice but some more time for taken order time.


Croydon United Kingdom
A perfectly satisfactory airline
Aug 12, 2007 10:03 PM 5180 Views

I flew from Ouarzazate via Casablanca, though my return was from Marrakesh. I paid £300 for these flights, quite expensive, and was a little nervous about the generally negative this airline had received here and on other sites.


I need not have been; check in at Heathrow was a breeze and I was soon in the departure lounge. Boarding commenced in good time for a prompt departure of the 737-800, possibly aided by the fact it was only a third full at the most.


Food on the flight was acceptable, a tiny slice of smoked salmon in a air tight plastic bag to start, a choice of beef or fish for the main, and a desert which I did not eat for dietary reasons. I was also served plenty of Moroccan red wine(3 bottles without asking) and a cup of above average coffee(Beer was available too though I do not think they had spirits).


Entertainment was also OK, provided by a number of screens that dropped down, but without sound - though the selection was sensitive to this fact  in that they could be viewed silently(pink panther cartoons and the like).


The cabin crew were smart and professional as well as quickly responsive to the extraordinary number of people who set off their attendant call buttons, mostly I suspect in error as the configuration between those and the light switches was possibly confusing.


We arrived in Casablanca early after a flight of just over 3 hours. The connection time here was a little long and for Ouarzazate, over 3 hours, but had I gone to Marrakesh(potentially much cheaper) and tried to get a bus I would have struggled as snow turned out to be blocking the main route. Casablanca airport offers the basic comforts, but nothing more, however it is confusing in so far as you do not have to pass Immigration until reaching the final destination. Signage and advice from the carrier was not the best.


The connecting flight boarded and departed a few minutes early. It was only 45 minutes, again on a 737-800 and again, less than a third full. A drink service was offered. Ouarzazate is a very basic airport where the runway lights only go on for planes arriving or departing. There are few facilities, but being the only plane there meant the luggage came through quick.


Returning from Marrakesh check in was a little disorganised with people queue jumping, but I have encountered far worse. The short flight to Casablanca took around 30 minutes, the flight was packed with Americans connecting to New York and there was no in flight service. I think the plane was a 737-500.


Thinking I knew the formalities in Casablanca, I found my way through the transit zone to the lounge. Again, the connection was a good 2.5 hours wait. Then, when boarding the plane a very unpleasant security official took away my torch batteries. I was warned by friends who travelled to Mali via Royal Air Maroc that this kind of thing happened, but as there was no problem on the way out, I was less guarded on the return. Still, it is not the fault of the airline, just a factor in using them with a change in Casablanca.


The London flight, as all others, left on time. A 737-800 carried us on the final leg, though it was an older model than the outbound one from London, with screens fixed at intervals in the roof of the cabin and less easy to view. Food was almost identical, but for the starter and beer was my drink of choice this time, the Moroccan beer is surprisingly pleasant.


Overall I cannot see any problem with the airline, the planes were all clean and reasonably comfortable(more so as I had three seats to myself on 3 of the 4 flights) and the crew seem better than many I have encountered on shorter flights, including a good percentage of those in British Airways Club Europe, with which I fly regularly.


I noted the business section on the Royal Air Maroc planes used comprised 12 seats in a 2-2 configuration, which is certainly one up on most Western European carriers.


In conclusion, I would use the airline again and recommend it to others, but watch out if transiting Casablanca, both in terms of the potential for confusion and the security personnel.


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St George's Grenada
It is Morocan after all
Mar 23, 2007 10:25 PM 6213 Views

Flew Royal Air Maroc from New York to Casablanca via Montreal and then on to Marakesh.


There was a small 1 hour delay on departure. But the pilot made up most of it in flight. The service is neither the best -- as when you compare it to Singapore Airlines, Lufthansa, Turkish Air or even Continental Airlines -- but it is professional.


If you can live with dinner service without wine one could even say it's quite ok. The equipment seemed well maintained and the pilot quite good. (I can tell I am one) I would not hesitate to fly RAM again on the other hand if I had the choice of the airlines mentioned above instead I would choose one of those.


My favourable opinion may be due to the fact that most airlines consider the New York route to be a prestige destination and send their best people and air planes there.


Ahmedabad India
NOT TO THE INTERNATIONAL STANDERD
Sep 19, 2006 06:48 PM 5693 Views

CUSTOMER COUNTER ATTENDENTS ARE EXTREEMLY ROUDE AND ARE NOT AT ALL READY TO LISTEN , UNDERSTAND&;AND SOLVE THE MATER. THEY ARE READY TO ACCEPT THE MISTAKE OF THE STAFF MEMBER AT ALL. THIS KIND OF NON HUMANE APPROCH TOWARDS TOURISTER IS NOT AT ALL ACCEPTED. WE HAVE VERRY ILL FEELING FOR THE SAME. PERSON SITTING IN THE POSSITION IN THE PUBLIC SERVICE AREA SHOULD BE ALWAYS HELPFULL RATHER THAN PROVOKING THEM FOR NOT TO TRAVELL BY ROYAL AIR MORAC OR NOT TO EVER VISIT TO MARRAKESH. EVEN THOUGH THE CITY IT SELF IS VERY BEAUITIFULL, HOSPITALITY OF THE LOCAL PEOPAL IS UNFORGATEBLE . WE WOULD DEFFINATELY LOVE TO SPEND VACCATIONS OR HAVE MEDICAL MEETINGS IN THE MARRAKESH CITY BUT ONE IRRISPONSIBLE MISTAKE OF THE AIRPORT STAFF FOLLOWED BY NON ACCECEPTANCE AND NON COOPERATIVE APPROACH LEADS TO ALL NEGETIVE MARKING. I SUGGEST TO THE AIRPORT AOUTHORITY TO LOOK IN TO THE MATTER AND HAVE A WORD WITH THE MANNAGEMENT OF THE ROYAL AIR MORAC . I WOULD APPRICIATE IF MY INCONVENIENCY WILL BE CONVEID TO THE RELLEVENT AUOTHORITY, SO THAT OUR MATER CAN BE JUSTIFIED AND OTHERS WILL GET BENIFIT OF THE POSSIBLE IMPROVEMENT.


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