With lot of expectations, specially post their massive pamphlet advertisement campaign that was done in dwarka recently went to Rockland Hospital Dwarka for Health Check Up programme for my parents.
Firstly, it was difficult to figure out who handles this.Was asked to go to the Basement reception where no body was there except the cleaner@work.He called lady named Rajni who gave me the cost sheet and was asked to come on Saturday.
I called her up on Friday day before the check up for few details and confirmed her that I will be coming on saturday morning.To my surprise, one she was not there to attend the case moreover no intimation to anyother person regarding the appointment taken for Health Checkup Programme was given.
Person on Duty was the cleaner again! I am not joking he was the person who was there at the front office.Cleaning and handling all togther.amazing skill isn't it!
Now the real story starts, cleaner person was taking the file and seeking an appointment for the checkups, post blood check up which was to happen@9 happend around 12 and then there was no idea who will give breakfast and where.had to ask them whether they are giving or not and was asked to take some stale idli from the cafe counter which clearly was a formality.
Every now and then we had to remind them of the checkup which are pending, trust me it took exactly 6 hours for the whole test and my parents who are aged were conpletely exhuasted.we have done such regular checkup from other places but nothing weird like that was experienced @Rockland hospital, Dwarka.
Now the report time, no call from them regarding the report .had to call personally to check out when to come and all.I was called one fine day and was told all doctors are alligned but as expected everything looked just like formality was being done.
Doctors were least interested in the report as if they are being asked to do something which is free of cost.Lady cordinator Rajni
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