Reliance Digital, Hyderabad

This review is about Reliance Digital sarjapur road. Treat people like cattle. Make them stand in queue under hot sun and then ask them to go home because of technical issues. I have decided not to purchase any Reliance product going forward and also refuse to use any Reliance product anywhere.

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Such a worst experience from inorbit mall reliance store.one man name'uday kumar' who dnt know how to treat customer and how to talk even.from last 20 days I am calling for getting jio sim and these person are telling everytime server is not there.i dnt know what these people are thinking to customer .

I never had this type of experience from anywhere and this disappointed me a lot.

suggesting to everyone that please dnt go to these store for wasting your time.

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Reliance Digital Express Mini store at South Sinthi is the worst in Kolkata. The staffs at the store are impolite and arrogant. I have taken a JIO sim from there through eKYC using my Adhaar Card. Sim cards taken through eKYC verification should get activated with 48 hours by my sim is not activated within that time. When I approached the store regarding the activation of my sim, first of all, the person to whom I told my issue repeatedly 3 times did not at all bother to respond to me. Then I approached another staff and he said that my handset Intex Cloud Fame 4G does not support JIO Sim. But as per the specifications of the phone, it supports 4G bands FDD-LTE:BAND3/Band5 TD-LTE: B40 and it should support JIO SIM also. When I told him about this specification he ignored it and denied to provide any further help. Then I put a complaint on customer care and the sim was activated. The staffs there are too lazy to work and provides you with wrong information. This is the second time I was misguided at this particular store. The first time I went to buy the JIOFI device after the price dropped to Rs. 1999 but they refused to sell it at reduced price rather they are selling it at Rs. 2899. When I told them that the offer is mentioned over the official website and other stores are selling it at the new price, they mocked at me and told that "if you can get it at Rs. 1999 from any other Digital Xpress then you're the luckiest person in the world". Then I approached the Digital Xpress mini at Dunlop and they provided me the JIOFI device at the new price. I have visited other Reliance Digital Xpress stores in Kolkata and their staffs are polite and helpful unlike the staffs at Reliance Digital Xpress at South Sinthi. I would advise not be visit this store because they can also cheat you.

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This is one of the worst stores in Hyderabad they don't have value towards the coustmer they don't have any value towards money and respect kindly avoid Secunderabad reliance digital branch all the products and worst and the ambiance is not at all good thank you.

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My 1 year old Kent water purifier stopped working suddenly on Tuesday 6th Sept.

Since we have 2 years' extended ResQ warranty,I tried calling the 1800-103-1044 number.

But my phone just beeped twice and .end of call.This happened many times.

Wondering whether its possible the 1800 number is down,I tried calling the service center number(040-65350999) given to me by the Reliance Digital store when I bought the filter.

After calling many times,the service center picked my call.

A repair person came the next day,changed the ro filter and the machine was working again.They didn't give me a service request number.

By Friday my machine stopped working again.

called the 1800 no.,not working.

Called the service center,they didn't pick my call at all.

Same thing today.

Have finally been able to connect to the 1800 no.,but it has been a really bad experience.

*What is the use of buying the extended warranty of the service centers will simpy avoid your call?

And Why does the 1800 number not work half the time?*

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Hello All, I have taken 2 products(TV, washing machine) at Reliance Digital - BEL Road, Bangalore. The delivery was done the very next day after delivery. It was Sunday. The delivery people have said the installation wouldn't be done on the same day.

But surprisingly, the installation people have called and came for installation and have completed it. We were happy about it.

Next day(Monday) morning, a person calls from reliance and conveys he is the manager and has not authorized anyone to go for installation. This is the most shocking news, if reliance has not sent who has come to my home for installation?.

Immediately called the reliance digital BEL road landline and conveyed this to store and asked for who has come to our home for installation if they have not authorized. But no response has come from the store.

Been to the store and explained about the situation to the store manager asking how did our data go out of the store to unauthorized people, but he has taken this very casually and said its all authorized and nothing can be unauthorized. He is not even ready to inquire on this mishap.

They have asked the name of the one engineer who installed Washing machine, when the name is given they said he is authorized person, but they say they dont have his phone number also. This is kind of management present in Reliance Digital.

The most surprising part is, this has not happened only with me but with other customers also. Reliance is not aware whom they are sending for the installation.

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Bought a LG Direct drive 6 motion washing machine on Independence day. Service was really good and washing machine got delivered next day itself. Service guy came on time and installed, gave demo.

Got good discount on it and price got reduce by 6k and got washing machine kit also.

Machine Kit got some stuff in it but they are not much useful except detergent box.

Keep it up Reliance digital HSR layout team

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This branch has opened up close to 4 to 5 months back. I had been to this branch the first time few months back and then again 2 days back.

My first experience with this branch in gariahat wasn't good at all! I had gone there, for the first time, for enquiring about buying a laptop. I was impressed by the way they behaved at the gate and the whole atmosphere was very nice.

Then I entered the electronics section and then I started asking the guys out there about the price of different laptops and so after 1.5 hours of standing there and my feet hurting, I was finally made to convince to buy a laptop and the laptop I liked or the model I liked was there with them and then I went to atm and got the money out! and then when I came back to buy the laptop or rather the particular model I liked I was told that they didnt have the piece! can u imagine?

After almost 2 hours of showing me around and telling me to buy and convincing me to buy that partiuclar laptop and telling me they had that there and then telling me that they didnt have it there! when I came with the money, I was shocked and angry.cause it was already 7pm at night and then this guy said I have to wait for 1 hour more!.i just got angry and I didn't complain and I just told them to not do this with other customers .and while all this was going on the other half of the sales people were giggling and laughing behind in a group.instead of telling, me the customer, that they will try to get it in a few minutes or please wait and they will get it in 15 minutes.nothing of that sort, the guy who convinced me to buy that laptop, was helpless and he was junior and the seniors were laughing and joking at the back! anyways I left and went to another shop and got a dell laptop for much cheaper price, it's running smoothly! now.later on few days later I went there to buy a mouse . for the laptop as my father is using that primarily.so then I told a girl, who was probably group leader or manager.so I told her and then I told her how unprofessional they were and I bought the laptop already and then she says she was sorry and she would talk about it to the manager and what not, even if she did, it didnt show much! but at least she said that.and then few days back when I went they remembered I had been there few months back and well this time round they were much better in showing things in a professional way!.i was happy!.and this time I had been there for reliance Jio and they explained to me everything beautifully!

Its a wonderful shop, I mean how everything is placed.so please go and visit the gariahat branch and there's a discount period going on "upto 50%".so check it out!

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Recently I have visited one of the store of Reliance digital With my friend to purchase a smart phone.

When a customer enters sales person should atleast react and try to explain the things in simple way.

But all these things do not happen at RELIANCE DIGITAL HYD.As it is a nightmare.The people at digital are not even pursued MBA I think.So I left the store without shopping.

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We bought a microwave 5days ago from Reliance at tolichowki.

They promised the delivery and fixing+demo the same day.

The microwave was delivered the next day and the technician who supposed to come the same day didnt come at all. We called the customer care daily several times and the only response is that they have assigned the technician and he will come. After waiting for 4days we directly went to the store from where we purchased and complained. They sent a person for it.

After opening the box(which we couldn't have before as warned by the staff because if any damage, we found out that the it would be blamed on us) we realized that the model we requested for wasn't delivered. The person who did the billing made a mistake. Now again they asked me to come to the store and meet the manager. Nobody is ready to take the blame. Terrible service. No sense of responsibility at all. And even now they have taken this microwave for replacement and God knows after how many decades I will be able to use it. WOULD LIKE TO WARN ANYONE WHO EVEN THINKS OF PURCHASING FROM RELIANCE TO NOT BUY ANYTHING FROM HERE! WORST EXPERIENCE I HAVE EVER FACED.

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This store is not in the very sense looting us but yes they have very few customer service manners in them.

If u call them saying there is some problem with something the response they give is like they would reach your house in about around 2 min but seriously the day the appear is 2 months later that to if u keep bugging them.

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Please guys don't purchase any product from Reliance Digital.

They are just making fool of us. They gave me assurance on my LCD TV that it will get repaired as it is in the warranty period but still its being 15 days and no service received till now.

I am calling these guys for reminder but they never arrived. My biggest mistake that I have purchased a product from Reliance digital store.Never buy any product guys please.

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Dear Sir,

I had purchased a laptop n water filter from your Reliance Digital outlet at times square Andheri East, Mumbai on 28th May'16. We received calls from your ResQ team for installation of water filter for which we told them that we call you and confirm the date of installation since we were shifting to our new house in a few days time. We called your outlet and placed a request for installation of the same on 9th June'16 also informed them that who ever is coming should be coming either before 1 Pm or after 5 PM Since there is no water supply during that time. but still your installation guy came and went during that time but was not able to start the water filter nor could he show us the demo. He asked us to raise a fresh call again for next day which we did. Next day one of executive from RESQ came for installation and informed us that the product is a DOA( Dead on Arrival). As per him he will send a mail to his seniors with the pics he had clicked & we would get a replacement piece in 3 days time. This was on 11th June'16 till date we there is no replacement given to us. I have called a number of times n spoken to Ashish who claims to be the store mAnasultanger but no reply from him. Today Imtiaz called in the morning n told me that they are coming home today and are going to repair the product. I have told him that we do not want a the product repaired but need a replacement. He also told me that aqua guard is not giving them a replacement.

This left with no drinking water hence I had to opt for purchasing 20 lts Bisleri canister of Rs.100 everyday. I have already spent Rs. 1450( Rs. 100 x 12= 1200+ 250 for the water dispenser). This I had to do after spending Rs. 16000 on the Aquaguard Enchance water filter.

Is this the kind of customer service / after sales service given by you guys if yes then you can come n take the water filter and use the same at your store. As trophy for worst customer service given by you guys. I will consider it money gone down the drain.

I am writing this mail thinking that I would get a positive reply today evening.

Kind Regards

Raul Rodrigues

raulc1975@yahoo.com

7506698572

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I bought a Dell laptop from the Vimannagar branch yesterday.But today there is no sound.Since it was as late as 11 pm yesterday purely because of the salespersons effeciency he couldnt even give a demo.The laptop was ordered at 8.30 pm.Your Viman nagar branch noone picks up any of the phones.Your call centre gives wrong numbers one after the other for Dell.This is probably my first and last experience with you.Despite continous interactions on Face Book wherin I was promised that someone will contact me.Noone has contacted me.Overall a very poor shopping and After sales experience.Shopping from Reliance Digital can be avoided.

Rochak

8552073459

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Worst service I ever experience in life, suggestion for all peoples purchase from road side shop better then go with reliance. don’t believe in RELIANCE DIGITAL STORE, I had purchase SONY LED in 2013 with 2 years additional warranty from Reliance. from last 15 days I am trying to resolve my issue by Reliance side. no proper response from Reliance, making excuses we don’t have material, we don’t have technician.

Sir your bill is not showing warranty in our system, first give us advance. let me know one thing if I have warranty then why should I pay any advance or other charges. totally pathetic & Bakwas service I ever experience

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I purchased Reliance Resq plant last year in 2015 and have only twice tried to get my Kent RO repaired/serviced, first time the repairman called after 2 weeks and by the time I was out of town, so he pleaded me to close the ticket and promised that he will come after one week, but never came.

After that second time when I called it took them 48hours to come to inspect RO, only to realize he does not have necessary parts, for Rs 5600 plan for 2 years I have ended up spending 300 rupees in water cans, over all this plan is a trap please do not fall for it and get yours self rescued by direct Kent RO customer service.

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Pathetic Products & Service to say the least!

Had bought a Godrej 1.5ton 5star split AC on 17/04/2016 for which the installation was done after a week on 24/06/2016. Immediately after using it for 2-3 days problems started to arise out of the AC - water leakage both inside & outside, extremely loud sound, swing 2 not moving. Then after week there was NO COOLING at all even at the lowest setting of 16 degrees. Godrej wouldn't service it since apparently it can only be done from Reliance end as installation was from Reliance.

After placing complaints several times with Reliance and finally escalating it to CS Head, the technician visited on 12/05/2016 &13/05/2016 and we came to know that not only is there gas leakage but also the outer unit is defective(huge hole in the outer unit body at the back). They hire third party vendors for installation who do not conduct simple gas leakage tests with soap water, etc and are so careless while installing that they do no check all these manufacturing defects because of which we consumers suffer like anything.

Have been chasing both the Reliance Digital, Inorbit Mall, Whitefield, Bangalore store and their CS Head like anything but still problem is to be resolved. They have told it will take 5 working days to get the entire AC replaced. Waiting for it & lets see when their "5 working days" comes. This is not the 1st time that we have faced problems with products bought from this store. Earlier we had purchased a Panasonic 42" LED TV and for that too there was issue with the audio. Only after escalating it to CS Head we were able to get the defective audio unit replaced after chasing customer service and the store for over a month and a half.

My advice is never to buy any products from Reliance Digital as they keep faulty products which they give on discounts and later consumers like us have to suffer. Also another problem is brands will not service the products bought from Reliance Digital as they will say Reliance's ResQ team are responsible for all this. So at the end of the day we customers are the ones who suffer! Never ever am I buying any product from Reliance Digital even if they give 80% discount!

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Worst electronics and home appliances showroom.  The whole staff in the store is a team of liars and they are perfectly trained in making excuses and false promises to customers. They will talk nicely when you go to purchase things but after getting the money, no one bothers about the delivery and installation. I made around 200-300 calls to them for delivering my fridge and they kept telling stories regarding the delivery.

You get different replies when you talk to different people from the store. Finally the fridge was delivered in a bubble wrap(wasn't even packed properly in a carton) and only one person came for delivering it and finally we had to help him in taking the fridge out of the trolley and getting it upstairs. When the fridge was opened, it had multiple dents on the front and sides of the door and now they are refusing to refund the amount and asking us to take the refurbished fridge(after replacement of door).

Worst store, worst staff, worst customer service. I will never buy anything from this store even if they offer it for free. It is a mental harassment to talk to the people from this store who will never help you. Please refrain from buying anything from this store.

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Dear all,

This is which I want to bring in your notice that reliance digital is not at all a good runner in competitive market price. Generally they cost very high than other stores. some of their customer support agents may behave roughly with you.

They feel very proud to be a part of  reliance subsidiaries. Sales person are generally not harmful. you will face issues with the CSA. But I got good installation service after delivery. but their internal sales management is so poor. you may buy products from and you will get a genuine after sales service from their end. but there is a some cons which are really ungrateful & unacceptable also.

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They have worst after sales service.they will take at least a week for installation and if you have any problem with your product, they will take minimum 10 days to send a technician.better buy from flipkart or Amazon or croma but don't buy from reliance

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