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Home > Home and Appliances > Non Kitchen Appliances > Water Heaters > Racold Water Heaters > Racold Electric Storage Water Heater Platinum 50 L
Racold Electric Storage Water Heater Platinum 50 L
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Rs. 18,998 (Launch price)
Racold
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Worst ever geyser Racold, service is pathetic, following up for 1 year to get serviced and post that never works, all false commitment
Never ever buy Racold geyser
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Highly disappointed with racold . Technician is telling customer to unload the geyser down as it is heavy . No proper technician. Will never recommend Racold to anyone . Please do not purchase from this company
Technically good product
The tank outershell got opened itself in 2 months time
Inspite of 3 reminders, no response from Customer Support(very poor response)
YOUR RATING ON
Today (23.02.23) I call Racold authorised service person name is Mr Vinay Vinu. He came for repair work, he checked told Racold Eterino will not work because tank issue. After that when he going stolen the "Geyser Thermo Starter" . Such a worst service in Racold, now a days service person is also started taking/stealing geyser important spare parts. Please be careful about Racold service guys and service is also very poor. Nobody is taking care from Racold customer service. Hence, I totally disappointed with RACOLD GEYSER.
07.02.23 insident: 15 Lts Record geyser hardly 8 month old month Racold Geyser within the warrenty period, service person is charged Rs 2380/-. Geyser cost itself around 9k but Service 2.5k it's very expensive, that's is also within the warrenty period. I am totally disappointed with RACOLD GEYSER
Brought Racold Punto Neo 1 lit 4.5 kw since the seller recommended the same for kitchen use. The geyser is able to deliver 1 lit hot water and then the water temparature dropped substantially. Reffered to Racold representative who said it is in order.
I found this appliance completely unsuitable for my purpose.I can only give a rating of 1 on 5 that too for low value.
Heats only upto lukewarm levels. Dissatisfied with performance. Doesn't heat up much enough even with slowed down water flow.
Worst service for Racold service center I'm registered compliant for 23/12/2022
Then come for after two days it will not come very worst service for Racold service center
Today date for 26/12/2022
The company call center or the service technicians are never reachable, the worst customer service, better to get 3rd party service done
Do not buy any products from Racold Company No after sales service available in Goa. Complaint No 2207051114 on 5th July 2022 till date no service attended to my call
Alandro Nunes
Poor quality product from old reputed brand name. Inlet float valve is broken in 2 year, cheap quality plastic valve. Sold as 5 year warranty on unit but now saying only for tank???. New replacement cost quoted as Rs 3500. Not worth more than Rs 500.
Customer care not reachable always, after two years gyser stopped working.. raised complaints thrice but no solution.
One day one guy come doest no know anything dumb.
Don't buy any product from this company
They will tell you that they are coming in one hour. Don't hear from them for 6 hours after that. Service manager has trained them to switch off phone. Will never buy a Racold geyser again.
Frustrated with the heating time taken by geyser... 45 minutes to heat the water..will switch to other brand
Its been 7 days since I bought geyser no one has come to install the geyser. After following up multiple times with customer care now I they are telling geyser wont be installed since its outside bathroom in a duct.
Racol gyeser customer service is very bad. I advice do not purchase racold gyeser because his customer service is very very bed. I have purchase a guyser a year back and unfortunately some problem in that i have complant 17 days before but they have not repair the gyeser I call those people daily but the problems is not yet rectified. So i advise do not purchase racold gyeser.
Ive never had to deal with such poor help and support team for a product. Believe me if you are looking at buying any water heater or other product from Racold run away now. Don't look back, they have the worst service agents ever won't pick up your calls, won't respond back once they get to know that the heater is in warranty. Completely worthless. Would give 0 rating if I could
It is very disappointed to buy product from Racold, they didn't care for customer problem. Do not give prompt answer. I would not recommend anybody to buy product from this company. I have been complaining since 1 month and regular follow up, they didn't bother to pick call. Service centre in Kangra is totally worthless.
Water heater very useful.150 LPD Racold ETC Alpha Pro Solar Water Heater has the best resistance against corrosion. The tank comes with a 5 year warranty period.25, 000 INR.
Dont buy Product and service below average
Let me address that your company's service is below average and highly unprofessional.
We have sent an electric geyser for service within the warranty period and have been coordinating with Mr Dinesh Mahajan for a while. The product is neither getting repaired nor it is getting replaced. Mr Mahajan, being an area sales manager, told me on 2nd of August that my case will be resolved on or before 5ht of August(Please find proof attached).
Today when I called him he said the parts are still not available and we are trying to replace the product and will send the product from Pune tomorrow.
Everytime I try to connect with some of the Racold executives, all we get is a new date. We have brought Racold considering the brand and such B grade service is not at all expected. My father is using this product and has been facing multiple issues for more than 10 months and have visited more then 15 times for service issue after(50 times reminders). Please check the record of how many times your executive has come to repair the product.
This product should have been replaced a long time ago. But every time some executive comes and tries to temporarily resolve the issue.
We are highly disappointed and will make sure this kind of substandard service is revealed on all public forums.
My Racold tank has been leaking from the day 1 I purchased.Made numerous calls and registered the complains and no one is bothered to fix it.
I tried calling MALLAYA HIREMATH, area manager in Bangalore and he never picks the call or switching off his phone most of the times.
Don't know why these incompetent people employed by the company.
Showing: 21 - 40 Reviews on Racold Electric Storage Water Heater Platinum 50 L
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i am facing problems with this product every year i need to invest around 6000 for replacing(heater) and cleaning (water heating reduces after a year , and need cleaning) above that tank is leaking and they said replacement( 20000+ new one) will not be done as water quality is not in prescribed limit ---seams this product wont fit to Indian conditions many people are using local made , they dint experience these issues ...
Sep 25, 2016
By: samjuth
Answers: 0
Dear Friends, can anybody advise me the difference between Racold Altro2 and Racold Altro2 Plus. I have checked manufactures site ...not very helpful.Thanks in advance.Anil Challa
Sep 16, 2016
By: anilchalla
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