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Racold Electric Storage Water Heater Platinum 50 L Image

MouthShut Score

32%
1.73 

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Rs. 18,998 (Launch price)

Racold

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Racold Electric Storage Water Heater Platinum 50 L Reviews

Racold geyser review
Feb 25, 2023 11:08 AM 3024 Views (via Mobile)

Worst ever geyser Racold, service is pathetic, following up for 1 year to get serviced and post that never works, all false commitment


Never ever buy Racold geyser


Racold Geyser Review
Feb 15, 2023 08:11 PM 2900 Views (via Mobile)

Highly disappointed with racold . Technician is telling customer to unload the geyser down as it is heavy . No proper technician. Will never recommend Racold to anyone . Please do not purchase from this company


Pollachi India
My RaCold Solar water Heater 200ltrs
Feb 10, 2023 08:28 AM 2622 Views


  • Technically good product




  • The tank outershell got opened itself in 2 months time




  • Inspite of 3 reminders, no response from Customer Support(very poor response)




YOUR RATING ON

Racold Electric Storage Water Heater Platinum 50 L
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Service is expensive
Feb 07, 2023 08:01 PM 2658 Views (via Mobile)

Today (23.02.23) I call Racold authorised service person name is Mr Vinay Vinu. He came for repair work, he checked told Racold Eterino will not work because tank issue. After that when he going stolen the "Geyser Thermo Starter" . Such a worst service in Racold, now a days service person is also started taking/stealing geyser important spare parts. Please be careful about Racold service guys and service is also very poor. Nobody is taking care from Racold customer service. Hence, I totally disappointed with RACOLD GEYSER.


07.02.23 insident: 15 Lts Record geyser hardly 8 month old month Racold Geyser within the warrenty period, service person is charged Rs 2380/-. Geyser cost itself around 9k but Service 2.5k it's very expensive, that's is also within the warrenty period. I am totally disappointed with RACOLD GEYSER


1600 hrs
Feb 06, 2023 04:13 PM 2813 Views (via Mobile)

Brought Racold Punto Neo 1 lit 4.5 kw since the seller recommended the same for kitchen use. The geyser is able to deliver 1 lit hot water and then the water temparature dropped substantially. Reffered to Racold representative who said it is in order.


I found this appliance completely unsuitable for my purpose.I can only give a rating of 1 on 5 that too for low value.


Lukewarm output
Jan 13, 2023 12:04 PM 2980 Views (via Mobile)

Heats only upto lukewarm levels. Dissatisfied with performance. Doesn't heat up much enough even with slowed down water flow.


Racold service problem
Dec 26, 2022 01:00 PM 3282 Views (via Mobile)

Worst service for Racold service center I'm registered compliant for 23/12/2022


Then come for after two days it will not come very worst service for Racold service center


Today date for 26/12/2022


Poor service
Oct 07, 2022 04:13 PM 4681 Views (via Mobile)

The company call center or the service technicians are never reachable, the worst customer service, better to get 3rd party service done


Racold Instant Water heaters
Sep 17, 2022 11:26 AM 4836 Views

Do not buy any products from Racold Company No after sales service available in Goa. Complaint No 2207051114 on 5th July 2022 till date no service attended to my call


Alandro Nunes


Racold alpha pro solar heater float valve problem
Jul 01, 2022 10:38 PM 6575 Views (via Mobile)

Poor quality product from old reputed brand name. Inlet float valve is broken in 2 year, cheap quality plastic valve. Sold as 5 year warranty on unit but now saying only for tank???. New replacement cost quoted as Rs 3500. Not worth more than Rs 500.


Bengaluru/ Bangalore India
Third class company and service
May 23, 2022 03:34 PM 6328 Views (via Mobile)

Customer care not reachable always, after two years gyser stopped working.. raised complaints thrice but no solution.


One day one guy come doest no know anything dumb.


Don't buy any product from this company


Rubbish customer service
Apr 29, 2022 05:13 PM 6731 Views (via Mobile)

They will tell you that they are coming in one hour. Don't hear from them for 6 hours after that. Service manager has trained them to switch off phone. Will never buy a Racold geyser again.


Taking much time to heat
Jan 21, 2022 12:38 PM 12075 Views (via Mobile)

Frustrated with the heating time taken by geyser... 45 minutes to heat the water..will switch to other brand


Extremly Bad customer Service
Jan 04, 2022 01:23 PM 11378 Views

Its been 7 days since I bought geyser no one has come to install the geyser. After following up multiple times with customer care now I they are telling geyser wont be installed since its outside bathroom in a duct.


Customer service
Jan 02, 2022 08:19 PM 11686 Views (via Mobile)

Racol gyeser customer service is very bad. I advice do not purchase racold gyeser because his customer service is very very bed. I have purchase a guyser a year back and unfortunately some problem in that i have complant 17 days before but they have not repair the gyeser I call those people daily but the problems is not yet rectified. So i advise do not purchase racold gyeser.


Worst service in the history of all products
Dec 03, 2021 05:45 PM 12797 Views (via Mobile)

Ive never had to deal with such poor help and support team for a product. Believe me if you are looking at buying any water heater or other product from Racold run away now. Don't look back, they have the worst service agents ever won't pick up your calls, won't respond back once they get to know that the heater is in warranty. Completely worthless. Would give 0 rating if I could


Service and customer care pathetic
Nov 30, 2021 11:25 AM 12843 Views (via Mobile)

It is very disappointed to buy product from Racold, they didn't care for customer problem. Do not give prompt answer. I would not recommend anybody to buy product from this company. I have been complaining since 1 month and regular follow up, they didn't bother to pick call. Service centre in Kangra is totally worthless.


chandrarc009MouthShut Verified Member
Salem India
Racold Solar Domestic Water Heater Alpha pro
Aug 23, 2021 12:02 PM 18168 Views (via Mobile)

Water heater very useful.150 LPD Racold ETC Alpha Pro Solar Water Heater has the best resistance against corrosion. The tank comes with a 5 year warranty period.25, 000 INR.


Dont Buy product and service below average
Aug 05, 2021 05:40 PM 18413 Views

Dont buy Product and service below average


Let me address that your company's service is below average and highly unprofessional.


We have sent an electric geyser for service within the warranty period and have been coordinating with Mr Dinesh Mahajan for a while. The product is neither getting repaired nor it is getting replaced. Mr Mahajan, being an area sales manager, told me on 2nd of August that my case will be resolved on or before 5ht of August(Please find proof attached).


Today when I called him he said the parts are still not available and we are trying to replace the product and will send the product from Pune tomorrow.


Everytime I try to connect with some of the Racold executives, all we get is a new date. We have brought Racold considering the brand and such B grade service is not at all expected. My father is using this product and has been facing multiple issues for more than 10 months and have visited more then 15 times for service issue after(50 times reminders). Please check the record of how many times your executive has come to repair the product.


This product should have been replaced a long time ago. But every time some executive comes and tries to temporarily resolve the issue.


We are highly disappointed and will make sure this kind of substandard service is revealed on all public forums.


Pathetic service
Oct 19, 2020 04:57 PM 27039 Views

My Racold tank has been leaking from the day 1 I purchased.Made numerous calls and registered the complains and no one is bothered to fix it.


I tried calling MALLAYA HIREMATH, area manager in Bangalore and he never picks the call or switching off his phone most of the times.


Don't know why these incompetent people employed by the company.


YOUR RATING ON

Racold Electric Storage Water Heater Platinum 50 L
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Recommended Top Articles

Recent Questions and Answers on Racold Electric Storage Water Heater Platinum 50 L

500

i am facing problems with this product every year i need to invest around 6000 for replacing(heater) and cleaning (water heating reduces after a year , and need cleaning) above that tank is leaking and they said replacement( 20000+ new one) will not be done as water quality is not in prescribed limit ---seams this product wont fit to Indian conditions many people are using local made , they dint experience these issues ...

Sep 25, 2016

By: samjuth

Answers: 0

500

Dear Friends, can anybody advise me the difference between Racold Altro2 and Racold Altro2 Plus. I have checked manufactures site ...not very helpful.Thanks in advance.Anil Challa

Sep 16, 2016

By: anilchalla

Answers: 0

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