I have never received the paper statements of HDFC credit card for several months. Initially they were being returned stating that I do not live in this place which was false in the first place. But I was ready to live with that so long as my statements do not fall into the wrong hands.
Later, the courier delivery boy started forging signatures on the receipts and claiming that the statements were delivered. I raised a complaint about it. Then I was told that some random person whom I do not know had signed for it from my house. I responded to the mail saying that no such person lives in my house and this person who has been faking a delivery report is a fraud.
Here is where the problem started - When I am dealing with HDFC Bank, why do I suddenly have to talk to Pigeon Express couriers suddenly?
My residence is in a decent society and not difficult at all to locate. Pigeon Express couriers called me post my escalation and then said they would investigate and find out whether it was getting delivered at the wrong address. The delivery boy arrived at my place in the evening and gave my statement dated 2 October 2012. He then said that because of my mail he would lose his incentives and all that. He was sitting there and pestering me to sign on the previous receipts and said that he would ensure to give me the couriers henceforth. I said that the complaint shall remain and I had nothing to do with him or his courier company. But yet he kept on standing there and begging and pleading. I told him that I had no intention of making him lose his incentives and if I am worried about my ID getting misused owing to non-delivery of couriers, then I require to keep a record of notifying HDFC Bank about it. He left murmuring something. Pigeon Express again called and tried to persuade me into accepting that my problem got resolved but I refused to accept it. Finally someone called me from HDFC bank and committed that such things would not happen again.
This is a clear case of fraud happening and I am surprised HDFC still continues their contract with Pigeon Express Couriers. Normally these shipping companies have just one person allotted to several towns in a city. So it is pretty obvious that the same has been happening with other customers as well. Did HDFC try to investigate with other customers living in this neighborhood – Raj Nagar Extension, Ghaziabad? Maybe I can give you details of a couple of my acquaintances and find if they have been getting their statements regularly. I get letters, statements, PINs, card replacements etc. from various other banks, credit card companies, mutual funds, insurance policies etc delivered through BlueDart, DTDC, Trackon, FirstFlight and even through India Post. Why does HDFC have to stick to this pathetic courier company?
Now coming to the main concern, what prompted me to escalate this was -
On November 16, 2012 at 7: 15 in the morning, the same fraud delivery boy came to my place. He said "ye le. Ab koi mail mat likh". Then he snatched it back from me and tore off the receipt and said "Apna naam aur number likh". After I signed, he on purpose snatched the pen from me. I hope you understand that this language is extremely crude and third class. Is this how you solve customer concerns? Sending hooligans to people's houses to harass them? Why am I getting to listen to such people at the start of a nice Friday? I was in a rush to go for work or else I would have gone to my society security office and made them bar entry to this fellow.
Now all I would like to say is either stop sending me any paper statements if you need your beloved Pigeon Express to be there. Apparently your consignment team has some off-the-record tie with these people I guess. Why else would this kind of a hush-up happen and the same consignment boy is retained? Or else, send me the statements through some other shipping company. You are risking identity theft of thousands of customers who are living in or around the area I live in.
I do not need a delivery in person of anything. Even if the guy had dropped off the letters under my door or in my letter box and signed himself, I don't have any issue. The problem is that the letters were never delivered. The concierge desk of my society collects all parcels, letters etc. and ensure to hand it over to the resident. This person had never bothered to even enter the society premises to make an attempt to deliver.
After all this fuss, I received the statements for a couple of months and now guess what – we are back to square one. With me writing to HDFC Credit Cards that I haven’t received couriers for the last three months and they replying back to me that their records show that it was delivered.
- Thank You! We appreciate your effort.