Paulo Travels, Goa

I USUALLY TRAVEL MUMBAI GO MUMBAI BY PAULO TRAVELS. I HAVE BEEN TRAVELING FROM 2002 TILL DATE IN THE VOLVO'S WHEN PAULO HAD MADE NAME WITH THE INTRODUCTION OF VOLVO'S WITH THE FIRST TWO BUSES WHICH WERE AND ARE STILL KNOWN AS GAO1-Z-7708 AND GAO1-Z-8807. FIRST OF ALL AND TILL NOW THE VOLVO'S ARE THE FIRST TO REACH GOA WHEN U TRAVEL FROM MUMBAI. TILL DATE NO OTHER VOLVO TRAVELS HAS MADE THAT HISTORY. THE FIRST TO LEAVE MUMBAI AT 4.30 FROM MIRA-ROAD AND REACH GOA AT 8.30 AM SOMETIMES EVEN 7.00 AM AT TIMES. COOL AC/ NICE DRIVER, S AND YES THE QUALITY OF THE VOLVO SUPERB.

I HAVE READ REVIEWS OF PAULO ARE BAD BUT TRUST ME I HAVE NEVER EXPERIENCED ANYTHING BAD TILL NOW. ALL IN ALL THE BEST VOLVO SERVICE AND TRY IT TO SEE THE SAME.

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FRIENDS, WORST EXPERIENCE I HAD WITH MY WIFE AND MY KIDS AS THEY WERE TRAVELLING FROM GOA TO MUMBAI, AND UNFORTUNATELY MY WIFE BOOKED TICKETS WITH THIS PAULO TRAVELS, BOOK TICKETS IN THE MAPUSA OFFICE, THEN CALLED AT A STALL IN ANOTHER PLACE AND AFTER THAT CARRY YOUR BAGS AND KIDS TO THE HIGHWAY NH17 WHERE THE BUS WILL BOARD THE PASSENGERS, RIDICULOUS AND IRRESPONSIBLE MANAGEMENT THAT THERE IS NO BODY THERE WHO CAN GUIDE YOU OR RECEIVE YOU FROM THIS PAULO, YOU HAVE TO KEEP ON ASKING EVERYBODY WHETHER HE WORKS IN PAULO OR NO, REPORTING TIME 7:00 PM OK REACHED THERE AT 7:00 NO SIGN OF ANYBODY FROM PAULO, OK 7:30 DEPARTURE TIME NO BODY FROM THIS PAULO, GO TO THE STALL NEXT TO HIGHWAY NO BODY ONLY SOME TRAVELERS SITING ON THE GROUND OUTSIDE THE OFFICE MAY BE SUFFERING THE SAME WAY WE WERE,

COME BACK TO THE HIGHWAY ONE PERSON GIVES YOU A GOOD NEWS THAT THE BUS IS CANCELLED AND THEY ARE ARRANGING FOR ANOTHER BUS THIS IS 8:00 IN THE NIGHT AND AFTER FIGHTS AND THREATS YOU GET A BUS OF A TRAVEL AGENT WHICH HAS NOTHING TO DO WITH PAULO, BOOK A SEAT IN THE FRONT ROW AND NOW YOU ARE DUMPED IN THE LAST SEAT.

rALLY DISGUSTING AND VERY SAD WE GOANS CHOOSE GOAN PEOPLE TO SERVE US BETTER AND THIS IS WHAT WE GET, NOT THE QUESTION OF MONEY BUT PAULO TRAVELS IS A GOAN OWNED TRAVEL AGENT SO WE THINK GOANS WILL BE WELL TREATED BUT NOW GOA IS FOR PEOPLE ALL OVER INDIA I THINK I LEFT BETTER OPTIONS AND CHOOSE THIS TRAVEL AGENT BUT PLEASE DON'T DO WHAT I DID STANDING AT THE HIGHWAY WAITING FOR PAULO TRAVELS YOU CAN SEE ALL THE OTHER BUSES WAVING YOU BYE AND PROCEEDING TO MUMBAI AND YOU FOOL MADE BY THESE STUPID PAULO TRAVELS ARE STANDING THERE FOR THE OLD BROKEN BUSES TO BE REPAIRED.OK THERE'S LOTS MORE BUT ENOUGH

PLEASE SAY NO THANKS TO PAULO TRAVELS, MANAGEMENT AND OWNER MUST DO SOMETHING OR ELSE WE HAVE A LOTS OF OPTIONS BETTER AND GOOD SERVICE.

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This is Vinod Kumar Gujjula. I have travelled to Goa to Hyderabad recently.

I really had a terrible experience while coming back to Hyderabad from Goa. None of Paulo travels staff had addressed my concerns in a proper way. Before boarding bus I made numerous calls to the allotted bus driver and informed that I will reach the boarding Pick up point in 5 minutes time.

Irrespective of my request Bus left from the boarding point. Even after that I made a call to Paulo executive, they have asked me to go to the other pick up point, and informed the right time is 6.45 PM. I caught a cab and rushed there at 6.40 PM, though I reached on time bus left at 6.30 PM. I was little panic and again called the executives, this time none answered my call. I chased the bus upto belgaum and catch the bus. This time Paulo travel staff told, seats are allocated to some other guys. This is really terrible. After spending extra 2000 rupees and caught the bus, to my surprise staff told the above thing.

How come you are handling service provider like Paulo Travels. With my bitter experience I am requesting you, please do not encourage Paulo Travels. If possible please take necessary disciplinary steps against them.

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Hi,

Me n my friends had planned goa trip. As many of us were gathering to goa from different places we chose Paulo as common travel agency so that we all can easily board the bus.My friends were coming from Bangalore whereas I came from Mangalore. I reached Panjim early so I was waiting for my friends to come. They were su[ppose to come by 8.30am but the bus was delayed n it reached Panjim at 11am. Just 3hrs late.I waited for my friends in Panjim office for nearly 1hr. The reception ppl were all sitting but they didn had the basic manners to ask there customers to sit. They didn even give me a chair.  This is just the first meeting with the PAULO TRAVELS.

For our return journey, we had clearly mentioned our boarding point as Calangute. N other 50 travellers also. We went to calangute at 4pm n went to Paulo's office n told we have bus at 7. She was so rude with us for normal talk also. We asked her that main volvo ll start from calangute she said Yes, 6.45 bus ll be here. Then we went. We came back to the office at 6.30 saw nearly 50 ppl like us waiting for the bus n the receptionist was disappered. We waited for volvo to arrive till 7. But at 7 only a mini bus came saying that we have to go in that till panjim n then board the main bus. We asked its driver where one more mini bus is coming to pick all as 50 ppl cant go in 1bus. he said no there wont be any other bus. Then we told the driver to wait till we talk to some higher person n clarify the issue as MADAM RECEPTIONIST(who doesn know to talk to customers) was not there at her place to clarify this. We called infinity ppl n finally arranged one more bus. By then it was 7.30. N then MADAM RECEPTIONIST arrived n started blasting at us for stopping the bus. She was so rude. Actually it was her DUTY to be there at office n give us proper info but instead of apology we got to hear some rude n pathetic language from her. It was a horrible experience. We pay for ur services not to get humiliated by ur useless staff. I'll never recommened it to my friends n family. But yes i'll surely spend some time to convince them from NOT TO TRAVEL by PAULO TRAVELS.

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I recently traveled to Goa from Pune on 1st Oct 2011. The Bus staff was pathetic, such an unprofessional staff I have never seen in my life. The conductor was literally fighting with everyone and he even refused to give me my window seat which I have book through Paulo's website. I can't traveled again through Paulo.

At the time of booking they said, brand-new volvo, 2X2 blah blah. But the bus was quite old and during rain there was water leakage issue. Bus reached 2 hours delayed without any reasons. They stopped 1 hour in Belgam because of fighting with the passengers.

I don't think one should traveled by Paulo. I paid premium amount(Rs. 900) and faced so many issues.

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We chose to do Paulo travels on our trip from Pune to Goa - my husband and I.We booked ourselves on a Volvo Seater from Swargate in Pune.The bus left Pune at 10.30pm.To begin with, there were no blankets provided to any passenger.This is a normal procedure in all Volvo buses.Not so with Paulo.Then we see, next to the driver a sticker that reads'The following items can be purchased for use at the rates given: Blanket - Rs.75/- Shawl - Rs.50'.We didnt think we'd need one anyway.However, as the night wore on, we realized we had to turn down the air duct through which the AC worked.We have no direct control over the temperature as passengers and couldnt do anything.We, along with 2 other passengers repeatedly asked the helper to either turn off or increase the temperature, but to no avail.I was lucky enough to have had the sense to carry a shawl with me, else, I'd have reached Goa frozen.

Nextly, they made just one stop at a nondescript hotel so that people could relieve themselves and have dinner at around 11.30.Little did the women on the bus realize that that would be the last stop for using toilets on our way to Goa.The staff of Paulo didnt seem to care, anyway.

Somewhere after the first stop, I heard the driver pick up a nasty fight with the ticket dispenser at a toll booth.He was using expletives and wasting time unnecessarily.Soon, the helper pulls down a couple of blankets for all of them and one of the drivers sets forth to catch some sleep behind the bus, leaving us passengers to suffer in the cold.

Soon, around 12.30pm, they pick up a young couple in the middle of nowhere.Seems they booked themselves on the Volvo and were asked to come over at 6.30pm in order to board the Volvo that was suppsoed to leave at 8.30pm.When they reached, they were told that it was a normal sleeper bus they would be travelling on(all this despite having to pay Rs.1200/- per head).The guy was insisting that he wouldnt go on the sleeper bus after paying off for travelling on the Volvo.So he was asked to wait until midnight to wait for our bus to come.Imagine, they actually waited 6 hours to board the bus! After all this, the driver of our bus shouts at the guy asking him why the hell was he waiting far away from the main road where he couldnt be spotted.I mean come on, it was not exactly a city where they were waiting, it was in the midst of nowhere! That was really rude.

The rest of the journey was spent with random stops so that men alone could relieve themselves.most of the time the staff of Paulo were seen shouting at passengers asking them to return even before they could do anything!We finally reached Madgaon at 10am, after all the drama.

The return journey was the worst.We were asked to report to Madgaon at 6.15pm when the bus would leave.Luckily, my husband had the foresight to report earlier.We reported at 5.30pm and realized that the bus would leave at 5.45pm instead of 6.15 pm! Upon questioning, we came to know that this bus was just a pickup bus that would drop us off at Panjim.Rest of the details of the onward journey was completely unknown.No bus number, no location, nothing.

At Panjiim, we were dropped off in what looked like an enormous bus bay filled with buses travelling across multiple states from and to Goa.There were lots of buses belonging to Paulo travels, but we had to figure out ourselves which one of those would go to Pune.Finally we passengers spoke with each other and figured out that a bus from Raj Travels would do the job.There was so much confusion about the seat numbers and places that the helper and driver were seen shouting at passengers when they asked them about their seat numbers.The bus was a Volvo Sleeper and our berths were on the upper end.I for one thing got bitten by bedbugs.To make matters worse, it started to rain outside and water came seeping in and started collecting on my blanket in a pool.I thereby had no choice but to sleep wet and cold, throughout the night.We finally made it to Pune at 5.30am, cramped and uncomfortable.

Paulo travels also insist that all passengers MUST pay the driver and helper a compulsory tip of Rs.10/- per head.For what, God alone knows.

I would request all you sensible people out there to avoid travelling Paulo at any cost. Better take the train on the flight.

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Dirty Buses crawling with bed bugs looks like a shabby brothel on wheels.. ill behaved staff, this bus service from Pune to Goa is the worst I have ever encountered.

No blankets are provided on the Volvo service from Pune to Goa. The drivers shout at Passengers, stops dont have toilets that ladies can use, pickup point in Goa is a s hole - no toilets, no informations. They said that bus departs Madgaon at 6:15 while it left at 5:45 PM.

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The most horrible experience ever with this bus service.we had booked our tickets for mahableshwar from Goa and someone was supposed to pick us up from Suroor junction as per the price paid.The Driver and the his helper on d bus didnt even bother to check his list and took us all the way to poona. The service os Paulo Travels and people working at Paulo are really indiscipline and indecent.They dont even have the courtesy to admit their fault and say sorry.Instead of being guilty the driver started denying his fault and started arguing about it being not his fault.

The worst experience that we had.We then called thier office in Panjim and they told us to travel on our own from pune to Mahableshwar despite the money being already being paid to them and they promised us that we could claim the money back after our journey.

It was waste of time and total waste of money.We had to pay extra for bus from pune to suroor junction and from junction to Mahableshwar.

When we returned back as promised we thought we would get our money back but again as I said earlier people at paulo are big time liars and they denied to pay us any refund.

i request people not to travel by paulo...horible service and no courtesy towards human.

Paulo travels is all about making money .i wud never recommend dis to anyone.

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Dear Mouthshut'ians

My family had a harrowing experience with Paulo Travels. We had booked our tickets on 13th of April to Goa on the irctc.com website got confirmed tickets to go from Bangalore to Hubli, and Hubli to Goa. The onward journey by train was fairly good.

But our return tickets although wait-listed 4,5,6,7 & 8 did not get confirmed so we had to buy tickets on Paulo Travels we picked the Air-conditioned Volvo Sleeper & seater bus. First of all the tariff is pretty stiff, just as their recliner seats are, cramped and we cannot push them back as it would hit the legs of the pax's sitting behind us.

The Bus pick up from Calangute was on time at 6:30pm, we reached Panjim at 7pm and we were made to wait on the road with a hoard of buses parked there, no shelter nothing we had to just stand in between buses.

It was a mela out there, thank Goodness it did not rain. As there was no shade or shelter and there was no one to let us know which Bus was going were. After asking a whole lot of strangers finally we figured out the bus to Bangalore. But they said it would open only at 8pm so a good hour of waiting for the damn bus to open.

The seats are cramped and if you recline your seats it would hit or fall on the legs of the passengers sitting behind you inconveniencing them, so you have sit up-right all through the 14 hours of tedious journey.

They do not stop for food, and they do not announce their stops for passengers to use the restrooms, so you have to stay awake. I made the error of getting down in one of their scheduled stops pretty late, and was not even able to completely empty my bladder. Had to wait a good 3 hours before the next halt.

The guys who load your boxes force a charge for each box or bag when you alight in Bangalore.

Overall do not take this bus unless you have no choice whatsoever. Best bet use VRL. But book early.

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The most untrusted and undeserving bus travels I ever experienced without travelling. They cancelled the bus 8 hrs before the start of journey and no backup whatsoever.

I had booked tickets to goa and booked the hotel as well but they really spoiled my whole mood and journey. After asking for a backup, they said they have only one bus and I need to book tickets for next shift of bus.

I urge you not to go via paulo travels, if you do so then you better rely on your luck.

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SAY NO TO PAULO TRAVELS

Basic lesson learnt during driver training is 1. Dont drink & drive & 2. Reduce speed when Speed breaker or bumper ahead. But this was ignored by the driver driving PAULO Sleeper volvo which started at 7p.m. on december 11, 2010. Drunken driver within Panjim city was speeding the car ignoring speed bumbers, but at 10.30p.m. finally bus Axle broke and bus was stranded near Goa-Maharashtra border for 2 hours. A lot of passengers agitated to driver to ask for a new bus but both the drivers ignored and started with the same bus. The driver on the seat was drunken one again, who even was couldn't stand on his feat.

At 3.30a.m. when most of us fast asleep, bus again bumped with axle down, back left tyre separated and bus crawling like a snake dashed to most of the trees. Good luck was there wasn't a valley otherwise 60 of the passengers, out of which 15-20 foreign tourists, have lost their life. Bang was so severe that lot of people got injured and when they came out just to know that driver have ran away. Paulo Travels neither had any alternative arrangement nor thier complaint line was working to report this. Even at 7p.m. when the owner Mr. Mario Periere was called to report about this incident, he avoided call. He was smsed and mailed about this incident but no reply from him. Forget about compensating passengers for their trip, thier travel agency is not even taking calls. Signs of a leader in Travel & transport to Goa. Paulo Travels, though this is not happening for 1st time becuase earlier twice our group faced with tyre puncture or drunken driver case, third time we took Paulo because this time Neeta bus was completely booked and we have least option to choose then Paulo.

Just imagine the situation at 3.30 a.m. caught in the ghats with no public transport available, a family with 2 year old child, 15-20 foreign tourists who had to catch other day flight from Mumbai, there's no one from Paulo travel to help. When it was the reponsibility of Paulo to make arrangement for the stranded passengers, safe to their destination

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I booked 2 tickets from Goa to Pune. Ticket was of 2 seater AC Volvo but the bus given was AC sleeper.It was so uncomfortable to sit in that bus.The bus started 1.5 hrs late and we were told that you would be shifted in the seater bus in Belgaum. But nothing such happened and we continued in the same bus.Bus driver was pathetic as he spared about 1 hr in kolhapur.

I don't know what he was doing.We were shifted into seater bus some kms after kolhapur.AC was so strong that everyone were shouting on that.At last Bus reached pune 3 hrs late !!! It was 11 pm night and we were in between in pune, saying that if they will move ahead they will have to pay tax as it was Karnataka bus......I reached @ 12:30 am at home after changing number of bus and autos.

IT WAS A WORST EXPERIENCE EVER AND MONEY GOT WASTED. :(

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I have benefited a lot from mouthshut and I wish to contribute to our members from now on.

I had booked a ticket from Goa to Bangalore on Volvo AC Sleeper bus at Paulo Travels, Panjim, Goa for Rs.900 (as I was not able to find a ticket in Train).

The bus was on time but it started 15 mins delay, considering our Indian scenario this is acceptable. I never traveled in a sleeper coach and the moment I entered the bus, I was thinking how am I going to spend another 14 hours in this Prison! Then I took the seat - unfortunately its lower birth, so you cannot see the window which means your put in difficult circumstances than jail.

The weather outside was bit cold and I was searching for a blanket but it seems that Paulo travels doesn't provide a blanket for 14 hours journey! KPN travels provide blanket even for 4 hours journey from Bangalore to Salem. Its very strange for me.  The service is pathetic and the ride quality is much worse than the normal bus. I can hear the suspension hitting the rod and the engine sound is very noisy. The driver seems to be like driving car race game, so he turns suddenly without any break and this makes me very uncomfortable and disturb my sleep.

In spite of all these, I was in deep sleep, then one stupid guy came and wake me up! He asked whether I have any drinks in my handbag?  What a stupid question, if he wants to ensure then he must have asked me before I board the bus. I said NO, then he went off.

Luckily the bus arrived Bangalore at 9 am! and I was in full joy as if that I have released from Jail.

So, better don't take Paulo travels.  The other option to go to Goa would be take a train from Blore -> Hubli and from there on take a bus!

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We, friends, decided to go to Goa. It was a spur of the moment decision and we didn't luck out with railway tickets, even with TATKAL - that godsend to the undecided traveler!!I had heard about one bus operator plying volvo sleepers to Goa and aware of the general quality of ride on these marque of buses decided to go ahead and book return tickets.Sitting here typing this, I am simultaneously muttering a prayer for returning in one piece.The to trip cost us 750 bucks a seat/bed and the return ticket was 1100 bucks. Talk about the need to regularize this industry and right under Government of India's nose!!Some points about this trip on Paulo Travels Sleeper Volvo from Bangalore to Goa, return ->> No toilet breaks allowed on the fourteen hour trip.

The Driver lamented that his bosses fined him forty bucks for every hour he was late. Oblivious to entreaties from man/women or child, he just wouldn't stop. Somebody threatened to pee right there in the bus. Somebody else offered to bribe him. We agree that it was a combination of these that made him stop a couple of times along the route. This of course did not prevent some of the passengers peeing into mineral water bottles and tossing them out of the speeding vehicle. The driver was generally lacking in the heart department.>> The speed that the driver drove is generally illegal on most roads even those in developed nations. And it was raining all along the way. The swaying and pitching and that nothing happened inspires confidence in the quality of the buses. Some of the pee that did not go into the bottles was spilt in pants that night.>> I have ridden mostly in all roads in all kinds of vehicles in the southern part of our Great Country and had some experiences - some good, some bad, mostly middling. The Paulo trip, I will put in the folder for unsavory incidences. They even have a notice on the back of the door to the entrance to the bus which states that it is compulsory to tip the bus driver 10 bucks each ticket as per the terms and conditions of purchasing the ticket!!! >> First overnighter that will not give the passenger a blanket. Instead the attendant along with the driver(s) connives together and charges Rs70 for the privilege of using a napkin that they call a blanket!>> Speaking about the attendant - this guy appeared overworked to the point of exhaustion. He was there on both trips wearing the same clothes and displayed behavior that will get him a sound beating one day surely. His rudeness had many a passenger seething especially the time when he threatened a passenger with dire consequences in Goa. Another reason to go to Goa? A beating - if you are travelling via Paulo.Mostly the attendant was a pitiable creature and his general disposition appeared more due to his being overworked than anything else.

The sum total of the above experience?Avoid Paulo Travels anywhere.

Take a train. Indian Rail Rules even today for the budget minded. Or take a plane. Even take a normal Volvo/bus via an operator that you have had a positive experience on.

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This is the worst bus service in india. I had booked 2 tickets from goa to Bangalore in a volvo AC bus a month's time ago. The same two tickets were sold to two other customer for a higher price later and when the bus came to pick us 3 hours late as usual we were told "no seats". Imagine where will you go at 11.30 PM in the night . I fought with them, called the police and some how got into it and sat the entire night near the driver and went. I paid Rs 1000 each to sit near the driver's seat and go.

Please do not get affected by this service. You can cancel your travel rather than going in their buses.

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I am writing this review just to let you know what an awful experience I had travelling by this bus.

Before booking the tickets I searched a lot for customer reviews/ blogs on the bus but did not find anything in specific. So I gave it a go and took the risk travelling. Several reasons why one should not travel by a Paulo Non AC Sleeper.

1. The bus is in bad shape and the interiors as well as exteriors look like their donkeys years old

   
   




2. There were crumbs of breads on my berth

   
   




3. No bed sheet or pillow is provided even if you pay

   
   




4. The bus is super-old and rickety even worse than a bullock cart

   
   




5. The bus stops at a pathetic restaurant for dinner and convenience break (The first convenience break was somewhere on the highway where one had to go and pee in the bushes)

   
   




6. There are no mini fans at all in the bus. You will sweat till your wet!

   
   




7. If somebody's stinking you bet you will have to bear up without an option.

   
   




8. When on the ghats the bus is too old and rickety that you are flung from one corner of the berth to the other like a pinball

   
   

Finally I would advise you not to travel by a Paulo Non AC Sleeper. Compromise on anything but not your traveling and this is a lesson I learnt when I traveled to Goa this New Years.

Not a wink of sleep all night. The journey is more dreadful than one can ever imagine.

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Claim- volvo sleeper and seater bus. Definitely not volvo or may be very old 1990s. Bad suspension. Takes 15hrs to reach. Noisy and loud staff on the bus. Seats are broken. Difficult for tall people to sit or sleep. Curtains and upholstery are dirty, not washed since they were put up I guess. No blankets or water provided in bus. Get it on rent in the bus. Stops at two places.

Only once for food at midnight. Reached Goa at 12 noon but stopped at one place at 7am where only tea/coffee is available. starving by the time you reach. The luggage is kept in the storage space and collects all the dust from the journey. Avoid carrying good pieces of bags and suitcase.We had to rest for 24hrs to recover from the journey. So one precious day wasted in Goa. Please avoid taking this bus. KSRTC is a good option. and train is better. IN SHORT IT IS NOT WORTH THE MONEY OR TRAVEL. VERY UNCOMFORTABLE

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I recently travelled form Paulo travels from Mumbai to Goa.

We had booked a semi sleeper coach for rs 550 each. The bus was an old volvo wid bad light and sound system. The seats are very old and you literally slip out of your seats when the driver takes sudeen brakes. This was the case even I was on seat no 24 !!!!

They showed us 2 movies in 2 hrs !!! Yes both the movies were played till interval !!!The staff was also quite rude. There a group which had come to Goa for the 1st time and they had to get off at Panaji. Bus did stopped at Panaji but the staff did not not inform them. When the bus half way to Madgaon, somebody told them Panaji has already passed. When they complained, the staff was very rude to them and told them they should know where they have to get down !!!!

Since it was their 1st trip, they were obviously unaware. A perosn sitting with the driver told the driver not to let them get down take them to Madgaon as their punishment. However, they finally managed to get down mid way to Madgaon. I am not sure if they got and other transport back to Panaji.

Good things about the service is their timming. Even if the buses leave Mumbai late, they manage to reach Madgao well in time. Also, the place where the stoped the bus for Dinner is a good place. (Somewhere in Raigad distt.). I am not sure about the food but the shops there are good. It also had a clean toilet.

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I travelled from Bangalore to Goa in a Paulo travels bus with my wife in Oct 08. We bought tickets for Volvo sleeper buses from their Indira nagar agent and were charged 1200 per person one way. But when we reached the bus station just before departure, we figured out that it was a normal sleeper cum seat bus and no one from Paulo was responding when we enquired about Volvo.

Not only that, the sleeper portion was really pathetic as it was less than 4 feet wide for 2 people and not even high enough for a normal person to sit. So we had to lay down the entire route.

To pound on our misery, the bus took 18 hours to reach Panaji, while normally it takes or supposed to take 14 hours. Imagine lying down in a old, smelly and cramped place for 18 hours!

It was a cold night and bus did not even have enough blankets for everyone and whatever they had was very old and dirty. It was a rude shock after paying Rs 1200 per person.

Last, the places the bus was stopping for refreshment were also very bad. Especially, the place they stopped for toilets in morning was one of the worst I had seen in India. I wonder how they expected people to do anything there.

My advice to all travellers is to avoid Paulo and instead take KSRTC, train or even drive yourself.

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