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Panasonic 6 kg Fully Automatic Front Loading Washing Machine NA-106MC1W01 Image

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Rs. 26,500 (Launch price)

Panasonic

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Panasonic 6 kg Fully Automatic Front Loading Washing Machine NA-106MC1W01 Reviews

Pune, Maharashtra India
Useless service by Panasonic
Sep 26, 2017 04:28 PM 2148 Views

We purchased Panasonic Front Load 6 kg Machine in late 2013. We faced lot of problems in that. In 2016, just after warranty was over, we had to spend Rs. 4, 500/- on replacing door closer sensor, which is a serious problem of this machine. Its durability and reliability is really serious issue and machine doesn't run without it.


Again recently, there was a problem and we were told that there is a prblem with a PCB and there is no repair, only replacement which costs Rs. 17, 000/-. For a awshing machine, costing Rs.27, 000/-, PCB replacement cost of RS. 17, 000/- is something which is really a serious matter, when all other mechanical components and drum and everything is ok.


We are totally unhappy with the way we faced problems with the machine.


Worst customer service
Jul 08, 2016 05:50 PM 4499 Views

I bought this washing machine through Flipkart on 26 nov 2015. By the month of February the machine started troubling, the water level sensor didn't work so the machine cycle wont start. So I contacted customer support and they sent me service engineer after 3 Days. He found the issue and told that the relay sensor has to be replaced and get it done. After several follow ups it was completed after a month and it was working fine.


Again after two months i.e by June the machine got broke. After the water level stopping the machine cycle wont start. So I contacted cc the sent me service engineer and he couldn't fix the issue. He told that he would get expert technician for the job.


So I waited for a week but no response then again I contacted cc they told that the job as been completed.


The main issue is related to PANASONIC CUSTOMER CARE They are outsourcing their work through G.K Aircon servicesThe service engineer came with Expert technician but didn't solve the issue don't know what he is expert on.


Then I received the text as the Washing machine has been put for observation don't know what that means in their terms.


Till waiting over a week contacted cc the response is that it has been completed.


so again I registered the complaint that they told they will transfer it to senior official regarding this. But as never done as I came to know calling them after two days that my request has been cancelled .


Don't know how they can cancel a request without completion.


The Panasonic Customer Care are so hesitant that they don't even provide with their service head Email id on request also and don't care about customer service.


One of the Worst customer support by Panasonic Chennai.


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