"Overseas Express(https://overseasexpress.in)" is my biggest mistake in recent times.When I wanted to ship my expensive home theatre system from Bangalore to Singapore, I searched Online for a good service provider thats when I came across Overseas Express(https://overseasexpress.in).When I contacted them I was convinced With their initial response to me and hired them to handle my shipment.From there on my nightmare started.
Below, I have bullet pointed my entire experience with Overseas Express(https://overseasexpress.in) to give a sense of their Service
1)Firstly, I had Signed up for my shipment on Airways, which they promised delivery to be within 7 days and got the payment, but ultimately my shipment did not even arrive after 23 days
2)During the wait period no one bothered to update us on what was happening to my shipment, most of the time my calls and emails were unanswered. Finally After 15 days I got a call from them saying that my Home Theatre front 2 tall speakers are odd size and airlines are refusing to take it and they are continuously trying with other airlines this was their story to drag a week
3)After 23 days I lost my patience and told them to return my goods & payment, they said they will try through Ocean, but this time I was not ready to accept any crap from them
and I was stubborn in my decision and they relucatantly agreed to refund my payment & goods
4) The very next day I got a call from DHL Singapore saying that my shipment has arrived and needs my available time at home. One side I was happy to know that finally my struggle has gone but wondering if it was really my shipment as yesterday the Overseas Express(https://overseasexpress.in) Owner "Chandru" said they will return my shipment & Money, hence I called him up to check but to my great shocking the owner of Overseas Express(https://overseasexpress.in) Shipment Mr Chandru told, he has no idea how come my shipment reached Singapore. How can a Owner of company can be so careless and uninformed about their customer's shipment considering it is very small company should not he have good idea? Anyways Since I received my goods, I did not care much in to why he was so careless
5)Finally I started to open my shipment which was packed nicely with multiple layers of bubble sheets, I discovered my two tall front speakers where literally opened and in broken condition(See the pics:(1) https://i48.tinypic.com/11t1uah.jpg(2) https://i46.tinypic.com/2vt5e86.jpg (2)).Looking at the breakage one can find out that it is not the damages due to transportation but some one forcefully tried to open in order to check the speakers(this I firmly believe is Overseas Express(https://overseasexpress.in) handy work to convince airline to accept my shipment as many airlines were rejecting my tall speakers saying Magnet inside and will be trouble to ship).With much pain I emailed them the photos of my speakers but they showed zero sympathy towards their response instead blamed me saying I had signed a indemnity document with them which means Overseas Express(https://overseasexpress.in) is not responsible for any damages . I replied to them demanding a responsible answer for which I am still expecting an answer
I deeply regret my mistake of opting Overseas Express(https://overseasexpress.in).And kindly note never ever sign any indemnity bonds with any service provider(atleast big players like DHL, fedEX and UPS doesn't have practise to ask their customers to sign such documents) I now understand with my experience that only small players like Overseas Express(https://overseasexpress.in) ask for this in order to cover up themselves from their dirty works. So my conclusion is do not go for any unknow shipment company( never ever Overseas Express(https://overseasexpress.in) expecting to save some monies, rather go with Big players atleast your goods will be safe, even if something happens you will get a professional support to help you
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