Onida Sparkle 62S

We bought this machine in March 2014. This machine has always troubled us.

First of all let me tell you, I am actually cursing myself for selecting the product and writing this review  in utter most frustration I had registered a complaint of the machine that shows an error during washing of clothes. and I didn't not receive any support till time and so I had to write an email to the Onida support. And asked the ETA for the support?

After two days, an executive(rather a so-called Engineer) came and he wasn't able to diagose the Machine error No. e5. I helped him to diagnose the error using the Internet(according to Error Number). Then, he simply opened the back of Machine and again started the Machine. And, By Chance, the machine Started working fine. I was surprised that How could  he repair it so early. He went away. And, then again next day, the same problem(Error E5) occured.

I called up again and was unanswered. Again wrote an email, and this time another executve came and he was trying to fool me by saying that I have damaged the Door of this top loading machine and need to buy a new door worth 3000/- . I was surprised to hear this as It was not even  the completion of warranty period. I wanted them to  Please replace the  product or give the money back as the product is showing.error. But they didn't do that and ultimately I had to reach a local vendor for its repair.

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Bought the washing machine ONIDA SPARKLE 62S on 09/04/2011 from PAI INTERNATIONALS, HASSAN .

Following are the complaints/troubles I have been facing:

1. The water inlet was found to be damaged on the day of installation which was replaced after 8 days.

   
   




2. A black oil started leaking after a few days. When complained, the service was provided after 8 long days.

   
   




3. Huge noise was being made during the spin since the first day of usage, but I assumed it to be normal for the spin. Again when the machine stopped responding, I lodged the complaint.

   
   

It was attended after 5 days.On failing it to rectify on the spot, the technician suggested to bring it to the service station.

Initially they told me that the motor was defective and had jammed, so they had to oil it for few days and they could replace it on receiving a new motor from the nearest ONIDA centre.

After 18-19 days of wait, I received the machine back. Since then, I am experiencing faults of electric shocks inside the drum.

Despite requesting for a replacement, the sales manager, and the technician are convincing me about the machine's GOOD shape and condition, blaming my naivety of the usage of machine.

I am "fed up " of this "menace" and their worst service.

I am sad to say that I have been "fooled" by their fake motto "Neighbors envy, Owners Pride".

I suggest never to go for it.

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From my very childhood, I am an ardent lover of Onida as a brand but now a days there are so many competitors, but I thought to give my favourite brand a chance, this time it is for washing machine,

My problem with the previous one was that after washing my clothes, the collars remained dirty,

so  I was quite frustrated to apply brush on it, but when  I searched it was to my surprise onida sparkle

series, which has a in built brush, which no other brands had seriously.

My decision  became so strong when I heard that it has a  water saving feature that helps you reduce water consumption by up to 35% & Hexafin pulsator, Hexo drum and special pre-programmed washing option like "saree".So I was amazed n finally decided to buy it for my home.

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