Omron Automation Pvt Ltd 

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1 month back I had bought a blood pressure machine from Omron. It was an automated machine model no. HEM- 8712 for Rs 2340.

It was working good for about 8-10 days but after that is when problems started.

At first the battery which was promised to have 1000 times battery life died out. I am a mild to moderate user so in 8-10 days there is no way I could have used so much!

Then the reading which is displayed on the monitor which previously used to last for 30 seconds now does not last for hardly a second making it difficult to note the reading!

Next I suddenly one day noticed that the pressure in the cuff is not rising beyond 60 and as soon as it reaches 60 it automatically deflates! I read the instruction manual and tried to troubleshoot the problem but nothing worked. This then started to happen in increasing frequency thus rendering the machine useless.

There customer service number either never rings and if it does luckily ring then no one picks it up!

Waste of money! Please try to avoid.

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I have recently got this blood pressure monitor as you know its kind of necessary for getting proper information of your health regularly so when I got this I was afraid that digital BP monitor would work or not but I found it very easy to use and it gives accurate readings its very helpful when you have a very busy life and by just sitting two mins you can get your results. It runs on AA batteries so there is no hassle at all you can change the battery and use it again and again and it automatically pumps air into the velcro pad so its very convenient and the best thing is its price, I got it for 800₹ with discount so if you really care about your health and cannot afford going to doctor all the time this is a perfect product.

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I have worked in Omron few years back whose workforce mainly consists of sales people whose duty was to sale those monitors at any cost. Everything is tied with the number of heart monitors you sell. There was no career growth or promotion until I sold specific number of monitors. The salary was poor and there was no additional parks. There was no provision for job security.The workplace was noisy and I was never able to concentrate on my work. The boss is the worst thing in the office whose only interest was how many monitors we sold today.

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I buy omron Automatic Blood Pressure Monitor almost 2 years ago in 2000 Rps from online shopping, in the box I got one monitor, one 1/2 inch  rapper(for creating presser on hand) .

Instruction manual. the monitor and rapper was made by good quality material. and the monitor run by 4 pencil battery which is come with the box. using thing is very easy children can handle this easily .its show blood presser and heart rate .and its memory can store 10 past report .

But the blood presser is not accurate once its show 140/84 in that time in second time it shows 146/90 .so u have to make a assumption about your blood presser .it is not a very big issue, because it always stand near your actual blood presser. only you have too do take a presser report 2-3 times too assume. except that it is very good product, with good built quality.

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I had purchased a body fat monitor (HBF-362) 18 months back.

Recently the body fat monitor (HBF-362)developed a display problem. No display to be precise. Upon taking it to the dealer from whom I had purchased (Alpride health service, Chennai), Alpride Healthcare Pvt Ltd

No-21, West Cott Road , Palani Muragan Building

(Near Woodlands Theatre) , Royapettah, Chennai- 600014

Tamil Nadu, Telephone:044-65424407

I was told that these products are non serviceable and not repairable after the 1 year guarantee period. But I was offered a new piece at a reduced price. I had paid a premium for the Omron products and had expected some after sales service for these products beyond the 1 year guarantee period.

I had gotten in touch with their  office in Gurgaon

Mr.SB

OMRON HEALTHCARE

Time Tower,

Office No.415,

M.G. Road

Gurgaon (Haryana)12202,

India

Tel. 91-124 4998300-16

The reason for going thru all the mailers and follow up with Omron stemmed from the belief that Omron being a premium brand/product, would help in resolving my case, which was not available with the dealer (Alpride Health care).

After 2 months of intense follow up with their head office in Gurgaon and their local representative (Mr.KK) in Chennai.Mr.KK echoed the dealers view. I was told that the dealer is unwillingly to repair or replace the item.But I can buy a new one at a special price.

Upon expressing my dissatisfaction, I was apprised on the futility of pursuing this issue any further with the head office.

This has been a very disappointing experience to say the least, I am not looking for an freebies or any dole-outs from Omron, but wanted to get the product repaired or replaced at a reasonable cost, like any other premium product.

As mentioned earlier I was happy with the product.(I also own a Omron pedometer, thermometer and BP monitor.)But being forced by the dealer and their staff to buy a new product within a period of  18 months is really disappointing.

Further to this after persistent follow ups i had gotten the unit repaired at a nominal cost (rs.800/-). This exercise took me close to 10 months, but nevertheless was worth it, since i was very happy with the product. Wanted to highlight the fact that omron products have after sales support after 1 year is not too good.

If a problem arises with your product, after the warranty period, they will direct you to buy the same product from the same dealer.

Regards

VN

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