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Northwest Airlines Reviews

Overbooked Flight
Apr 23, 2010 11:49 AM7769 Views

I was travelling North West Airlines from Mumbai(BOM) to Huntsville(AL) via AMS & Memphis(TN) & return Huntsville(HSV) to Mumbai(BOM) via Detroit & Amsterdam(AMS) in Feb 2007.


The flight was overbooked & 10 passengers were denied boarding.


It was my first trip to the US & was checking in 3 hours prior to departure. Even under these circumstances I was not given the boarding ticket as the flight was over booked. Iwas asked to go home & come in the next day. The next day my Boarding ticket was ready even before I entered the airport. They asked me some preliminary security questions & allowed me through to the immigration. Just before the immigration. They handed over an apology letter & a discount coupon for travelling NW/KLM next time on another trip. But none of the 3 discount coupons were honored either at the NW or KLM counters. They did not allow me to shop for 15 USD chocolates. But they said that the coupon is from KLM & will be honored only if you are on board on KLM not NW.


The 300USD Flight ticket was not honored because I did not fly NW in the next one year.


I would never fly NW after that experience.


Winnipeg Canada
NWA is horrible
Dec 14, 2009 08:27 AM7672 Views

After NWA changed our flight to the next day and only advised us via email, I called and stated we can't take the new flight as we had prepaid car and hotel.  NWA said we could cancel our flight and only pay a$25 per person cancellation fee.  When I complained that it was them who made the change, they said it was their policy to charge$25 for cancellation, regardless.


When I called customer service and said I want the address to their corporate office to file small claims papers, they hung up on me.


Nice customer service, I tell everybody I can never to fly NWA.


Vancouver Canada
Poor Customer Service
May 13, 2009 03:19 AM7745 Views

On our flight to Honolulu, our connecting flight was late. They had just shut the gateway door a minute earlier. In fact, we saw the last passenger enter the gate. The NWA gate agent would not let us on the plane despite the fact that the plane had not left and the door of the plane had not been closed. The NWA gate representative was very cold and said it was not their problem that our connecting flight was late.


The representative told us to take it up with Alaska Airlines. I can understand being so firm with the 10 minute rule had we just been tardy getting to the airport from home. However, we were late due to another airline that they work with. The gate representative should have known a connecting flight was a little late and held the door for at least an extra two minutes.


On the return flight, they did not book us in seats together despite having empty rows that they were trying to sell just before the flight. After sending in a complaint letter, they offered a pathetic $50 voucher.


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Memphis United States of America
NWA stinks like old, dirty choad!
Dec 27, 2007 07:20 AM6125 Views

The one good thing about the delay I'm experiencing RIGHT NOW is that I found this site and get to provide some feedback while stuck in the Charleston airport.


Hooray!


We raced to the airport to get baggage checked, etc and arrive at the gate on time. I'd set a reminder on the website to shoot me an email with flight status a couple of hours before, so we were fairly confident we'd be getting home on time.


Pretty neat that the email reminder worked. Not so neat that it said my flight was on time.


Scheduled departure 5:05pm. At the ticket counter we're informed it's delayed about twenty to thirty minutes.


It's now 8:41pm.


What burns me up is that they never said "The plane's going to be four hours late." It's been a thirty minute delay, then an hour, then another hour, then the plane's about to leave to come here, then the plane still hasn't left, then the plane's god knows where.


A special added bonus is that this airport closes at 8:15! So now we can't leave the gate! AWESOME!


San Mateo USA
Northworst always lives up to its name
Feb 21, 2007 12:40 AM4702 Views

Last week I had a KLM flight from San Francisco to Paris. Northwest is the domestic partner.--They cancelled my flight the night before due to mechanical problems. They did not call me, claiming my contact information was not on the record although my travel agency sent it. Many others showed up not knowing the flight was cancelled, so I suspect NWA just simply did not attempt to contact people.


There were no other KLM flights that day. They told me to get out of line and call NWA to find out my re-booking info, and then go check in at the other airline.--I went to check in at Virgin. They sent me back to NWA b/c they were supposed to give me a re-booking ticket.--By then, the rest of the unlucky passengers were already queued up.


It took 2 hours to get through the line--when I finally got to the front, the NWA agent doing traffic control then put 10 passengers in front of me because they had earlier flights--On my return flight from Paris, the agent could not find my booking information so I had to stand aside and wait for them to call NWA to sort it out. Another hour lost.I flew NWA 7 years ago and they screwed up my connection so badly I vowed never to fly them again. They still found a way to screw me via another airline I HATE NORTHWORST


Fly Northwest Jets!
Feb 09, 2007 06:36 AM5661 Views

After using Northwest Airlines on a trip to Europe last summer, I decided to fly them again visiting Duke University this past fall.  Flew Pittsburgh to Raleigh/Durham via Detroit.  Northwest Airlines has certainly won my business on any of my upcoming flights:-)  Cheap tickets (<$200 only a week beforehand) and easy online check-in gave a great start to this trip.  Stopped at the ticket counter in Pittsburgh to ask a brief question and the agents were smiling and glad to help.


Plane arrived ontime and departed earlier than scheduled.  DC-9 was incredibly comfortable and with the refurbished interior you would never know the aircraft is over 30 years old!  Comfortable ride, plenty of legroom, and smiling flight crew.  Short ride up to Detroit (only 40 minutes) and had an hour to enjoy the nearly brand new Detroit Metro Airport.  Walked up and down the terminal for a bit and grabbed a quick sandwich.  Shopping and dining not nearly as nice as Pittsburgh's airport, but wasn't bad.  Next flight was on a new A319.  Clean interior, but this plane wasn't as comfortable as the DC-9.


Friendly attendants agan, and then I slept for most of the evening flight.  Trip home was the same great experience, with the only issue being held on the ground in Detroit due to rush hour.  Flight to Pittsburgh was overbooked, but the gate agents asked for volunteers and all was well as they were put on the next flight in an hour.  I would be happy to fly Northwest again on any trip I take.  I really don't understand people who complain about lack of inflight service on domestic flights.  Do you really want to be served airline food that you will complain about no matter what the quality on a relatively short flight?  Just buy something in the airport, take it on board, and enjoy your free drinks:-)


McCloud USA
"NorthWORST" Airlines does not care what you think
Nov 20, 2006 08:23 AM4457 Views

I tried online booking but the NWA.com computer has a probelm with my credit card billing address (small town doesn't show up on systems the use USPS for verification because we don't get home mail delivery--another story altogether) After over an hour I tried to get a supervisor to just call for verification from the credit card company, which they could easily do and my large friendly credit card company would be happy to provide). No dice. They wouldn't do it. I NEVER have this problem with SOUTHWEST Airlines, or UNITED. (THEY ROCK!). So I have no choice because the ticket is for a very elderly parent (WHO MUST FLY) and NWA is the ONLY nonstop airline between my departure city and destination. In fact they have managed to have a stranglehold on MSP preventing other airlines from offering service.


This is the last straw. I have sufferred delays (once they didn't have enough attendants show up) and have been treated rudely by employees (I don't really blame the employees once I learned how badly they are treated). If there is ever a request of our governement to bail out this company, I will fight it with all my might.


North by North West 42 and 41
Aug 31, 2006 04:49 PM7482 Views

It seems like everybody has a favorite North West nightmare. Ask that Dafty Dozen who flew NW 42 from Amsterdam recently---now that's a tale to scare the first-time flyer!


Mine was nowhere near that in terms of scariness, in fact, the disturbing bit was almost missing. I had heard stories of rattling aircraft, cramped seats, overhead bins falling open, and dirty, old blankets giving people rashes. So maybe I already had such low expectations that anything that didn't fall into (pun intended) those categories could qualify as an 'excellent' flight. Or it could be that I always believe that things are neither as bad nor as good as some people make them out to be.


When I flew to the US in April this year, I flew the NW-KLM combo. It starts out as NW 41 from Mumbai to Amsterdam and continues as a KLM flight to Atlanta and possibly several other connections to other places. The check in took its usual time and the security process wasn't anything more hassled than usual, according to my colleague who has flown that route many times before.


En route to the security, I was glad to be able to use the KLM Lounge courtesy my colleague's FF points. NW doesn't seem to have any such facility in Mumbai. It shouldn't matter since both are part of the Sky Team Alliance, but what if I am flying another Sky Team airline that also doesn't have such a lounge? Also, the KLM lounge will always give first preference to it's own passengers so if it is full, as they usually are, I suspect that NW passengers might have nowhere to rest between flights.


When I spotted the DC-10 on the tarmac, I couldn't help feeling like a second-class passenger. What prevents NW from using a Boeing or Airbus on this route? Frankly, the DC-10 doesn't inspire confidence at first sight or latter sight. The interiors had an old, barely clean look about them. And every attendant on that flight seemed old. No problems with that and in fact, I thought the African-American attendant was really warm and attentive.


Now, I had asked for an aisle seat because I didn't want to be stuck in a window seat next to possibly a large passenger. But the airline went ahead and gave me a seat right at the front of the row. Now in my opinion that qualifies as 'delighting the customer'. Or maybe it was just beginner's luck-- I will find out when I make another trip in September. But I was comfortable and had plenty of leg room.


One of the attendants wore too much make up and looked like Cruella De Ville's uglier cousin. Frankly, you don't want to be woken up in the middle of the night thousands of miles above the Central Asian landmass by someone looking the way she did. And she spoke so fast I had to ask her to repeat every question. Now, I interact with American clients every month so I know how they talk. Yet, this one was too fast. After she realized she was going to have to repeat questions, her attitude towards me changed fast from cordial to 'how can I ignore this guy". She seemed to spend more time chatting with a fellow American ex-football player across the aisle than really attending. I suspect that passenger was an air marshal. But the African-American attendant made up for the first one's lack of courtesy and was definitely better than the snooty blonde on the KLM connection from Amsterdam.


The flight does shudder more than the average Boeing or Airbus. It happened at Schipol Amsterdam airport as well so obviously it wasn't a problem with the Mumbai tarmac. The seats are cramped, and this resulted in a little mishap involving me and the passenger in the next seat during turbulence before landing at Amsterdam. She spilled coffee on me, and I was tempted into making a remark along the lines of "tea, coffee, or me?. Blame it on NW.


The food? Ah! They tried to convince us to take a Hindu non-veg meal, which is basically eggetarian, instead of the chicken meal. For some reason, they had been told both of us would be eating this Hindu non-veg meal! Neither of us flinches from chicken or fish or red meat, so there was no reason for us to order Hindu non-veg. I am willing to give them benefit of doubt because our travel desk isn't very competent. Also, they did let us have the chicken meal, which was as good as other flights I took during my stay in the US.


The drinks? Here's good news for those who need their poison on such long-haul flights. NW offers free liquor. They have a good range as well. But for juice fans, there's only orange and tomato.


What about in-flight entertainment? It's the usual radio channels and some Bollywood movies. Otherwise, there's not much choice. And that attendant I mentioned let me keep the headphones they provide! I still have them somewhere.


On my return journey, I flew NW 42 on the Amsterdam-Mumbai route during the day. That was a much better experience. One of the attendants, named Rick, was quite friendly and I was surprised to be welcomed by name although I didn't have any visible ID. It turned out that Rick's pal on the KLM connection from Atlanta to Amsterdam, who had served us earlier, had told him to watch out for me. Now, the cowboy hat I wore that day might have had something to do with it, but nevertheless it was nice. Rick was quite entertaining and courteous to even some of the desi louts whose only mission seemed to be swiping free drinks every 15 minutes. But his colleague was sarcastic about this, and I was about to protest when Rick defused the situation. Good presence of mind I thought. If he was on the same flight as the Dafty Dozen, I hope he handled his section coolly.


On the return flight, NW offers language services through a tri-lingual attendant who speaks English, Hindi, and Gujarati. So if you are flying NW for the first time, you should relax about problems with understanding instructions from crew. Unless of course, you are like the Dafty Dozen.


NW is in trouble financially and it shows in the overall experience. I didn't get to fly first-class, so I can't comment on it. Most people probably fly because of low pricing and the Sky team connection. NW is especially convenient if you are flying into the American Northwest (Duh!)


Not customer oriented
Aug 27, 2006 01:15 PM4583 Views

In my 20 years of "forced" flying on NWA I have too many individual stories to share, from counter agents (Detroit) making me stand in two different one hour lines to check a child seat, to leaving passengers stranded on a plane overnight in a snowstorm on the tarmac because they wouldn't spend the overtime money to call in a crew to get them off.


Its not that they have bad people, but the company and its policies are not customer oriented. The worldperks program is the worst in the industry. I've moved away from Detroit 20 years ago but travel there 1-2 times a year. Since NWA "owns" Detroit and has the only non-stop flight to my home you would think I would fly it frequently. I seem to only 'have' to fly NWA every 3-4 years and it always reminds my why I avoid it.


Now I have frequent flier miles that I've been trying to use and never seem to be able to. You would think that late April (well after Easter) should have a few seats available.(booking in August) When the miles are gone I will not even care that NWA has the only non-stop flight.


I just spent 5 minutes giving all my details of a requested flight to the "phone computer" that is supposed to speed up the process. After I gave them everything from my milage number, my dates and destination the phone was answered by another machine that annouced that they were closed and to try again during business hours.


I have a handful of businesses that I avoid at all costs and NWA is one of them. They shouldn't be in a customer service industry if they don't care about the customers.


noblesville usa
I hate Northwest
Aug 19, 2006 09:16 PM6283 Views

My 17 year old brother and law and his girlfriend were killed in a motorcylce accident not two weeks ago. We (my mom, my 3 month old and our 2 year old) flew over to Italy asap to be with family and meet up with my husband who had already left. Though the airline didn't alow us to board first on 3 of our four flights it wasn't too bad going over. Just 48 hours ago we were at the ticket counter in Catania, Sicily trying to get our luggage checked for our return flights when the ticket agent told us we had to hand over ALL of our luggage. Now, when we flew over this whole thing with London had just happened and they had confiscated all liquids and any other semi solid items, that was fine we went with it and we were prepared and packed accordingly this time around. Obviously flying with children isn't something easy so we had packed our carry ons with toys and crayons, diapers, wipes and other necessities for keeping children quiet not to mention personal items that had belonged to my husbands brother and other irreplaceable things. We were told that there were more incidents in London (not true) and that they were not allowing any flight into the US to take carry ons. We where forced to remove the diapers we needed and a couple blankets while they took our stroller, car seat and other hand bags (they did allow my mother to carry her small purse for the purpose of holding tickets and passports). If my husband hadn't been there I don't know what we would have done. We had a four hour lay over in Milan with no stroller and no way to carry things except for a small plastic bag obtained from a duty free store. My son was uncontrolable the whole trip home since we had no car seat to keep him in and no stroller to transfer him from gate to gate in. The eight hour flight from Amsterdam to Minneapolis was horrendous and when we asked for something my son could play with they brought us a deck of cards! Once we arrived in Minneapolis we waited AND waited, no luggage! We almost lost our flight but barely made it, oh, and they didn't seat us together at all, and once we arrived in Chicago there was still no luggage! We have called and called for help and assistance and everyone has told us something different. We actually should have had our luggage last night somehow it still hasn't shown up. If I could have every person who has been rude and unhelpful to our situation fired I would have a couple pages by now. We had a cell phone, cameras, pictures, jewlery etc. that we may never get back b/c of some idiots. Oh, but they did give us $25 off coupons for any flight over $75! We spent well over $8000 on tickets flying economy! One more thing, only two other passengers on our flight to the US weren't allowed carry ons, even the girl traveling next to us from Africa had a carry on! I hate Northwest.


NWA - the airline WITHOUT a HEART!
Jul 13, 2006 12:41 PM5227 Views

I am a Canadian resident who had a flight from Buffalo, NY to Norfolk, Virginia on Sunday July 2 at


5pm. There were three of us travelling (my brother visiting from overseas, my boyfriend and myself). While I left several hours to avoid traffic on the freeway and at the US Border, I found that the traffic


was even heavier than I anticipated. I called Northwest Airlines at 3:30pm while driving to inform them that I was on my way, but was doubtful about what time I would arrive. Not that I expected to have the plane wait for us, but was just informing them that we could be late. I was told to try to arrive as soon as possible to the airport because I may have to be put on the flight the next day at an added cost. I really pushed through the traffic and finally arrived at the airport at 5:10pm.


After parking, I got to the counter around 5:15pm and inquired whether the flight had left. I was told "yes" and found out that it left at 4:53pm. I asked what could be done now - seeing that there were freeway and border delays. The agent at the desk said that I should call Northwest to see what could be done.


Calling Northwest, I was told that if there was another flight later that night, we could be put on standby, however, since there were no other flights that night, we would need to get on one the next morning (Monday 3 July at either 9:55am or 11:56am). However, we would all need to re-purchase tickets. My brother's ticket could be changed for a nominal fee because I purchased it on his behalf directly through Northwest, but since my boyfriend and I bought tickets off of Travelocity, our tickets were null and void therefore we had to completely pay a new fare. (The explanation for why my brother's ticket was bought directly through Northwest is that my boyfriend and I booked our tickets first, my brother came to visit and decided he wanted to go with us to Virginia. Since we could not find the same flights on travelocity at that time, I decided to call Northwest directly to see if


we could be on the same flights, which we were able to do successfully).


Another alternative to this was to check whether we could fly with Delta that same evening - either for another fee or for free (depending on which agent we were speaking with). When speaking with the Delta agent at the airport, they only had 2 seats in economy and another couldbe put in first class. However, we would have to get Northwest to book it for us. Calling back Northwest, they were unable to see these 2 seats in economy class, so that option was gone.


After Delta did not work, and another series of running arounds with Northwest about how much it would cost to book a new ticket (anywhere between $110US for a change to $361 or so for a new ticket depending on the agent we spoke to), we decided to check other airlines to see if we could get a one way to Virginia and return with Northwest. We found Southwest to be reasonable and they had space, but they told us to verify that we would be able to return with Northwest. When calling Northwest again (maybe about the 5th time this time), I was told that we could not do that since we were not using our outbound flight. Something about people buying return flights to get a cheap one way flight. I was put on to the supervisor, explained my situation (why we were late etc), and she said again that we would have to buy new tickets (the $300+ ones). When inquiring about using another method to get to VA but returning with Northwest, she again gave me the story about not being able to use the return ticket. I explained to her calmly that we sincerely tried to use the outbound ticket, but we couldn't....the proof is that I am calling you and letting you know, butstill, it was not allowed based on their policy. After that, my voice got a bit stronger, saying that all other airlines (at least the ones at Buffalo airport) had it in their policy that they would put passengers


in our case on the next available flight (on standby) AT NO EXTRA COST, whether that happened to be later that evening or the next day. After I said what I had to say, there was a long pause over the phone from the supervisor, and about 10 seconds later, she said "are you finished?". I


thought that was very rude. Whatever happened to "the customer is always right". I eventually got the refund for my brother's ticket, and it looked like we were headed straight back to "O, Canada", out $500 CAN.


We were determined to still go because it was my brother's first time in the US and would have been my boyfriend's first time travelling (it was my birthday present to him). We finally made our way over to the counters to inquire about their prices for trips to Norfolk, VA within the next 24 hours. At US Airways, we were told "$551 a person". We gasped and were dejected because we knew we could not afford that. They informed us to go to priceline to see if we could get the tickets cheaper. We did not want to go onto priceline because we were now wary about buying tickets from such


websites - to Northwest, buying the tickets off of travelocity were regarded as good as trash. We informed them about this, so they wanted to hear more about our story. We told them about our run around with Northwest to which they said "I can't believe they won't let you fly forfree in the morning". The manager there asked us for our tickets, which we did not have (only confirmation numbers), so he said we need to go speak with them for our tickets. At the point the Northwest desk was


closed. The manager at US Airways then said to us "when they open in the morning, you go get your tickets. Come back here around 12:30pm and I will be able to change them into US Airways tickets at no cost to you. I said "then, how would you get paid?" He said, "don't worry about that".


After 3 of us slept in our car that night, we went over to Northwest in the morning. $50 was the fee for the tickets, but we could get some kind of receipt for free. We got that. At 12:30 we were at Northwest. The manager at US Airways was there. He said he needed the full tickets, and


went over personally to Northwest to get them. He found out that something they put in their system allowed the agents not to give us our tickets for free, so he told us to just pay the $50 for each ticket. We got that, took it back to him, and voila! We had tickets to Norfolk, VA for that evening - no cost to my boyfriend and I, and instead of $551 for my brother, he paid $368. Now that is what I call genuine help! How could Northwest treat their customers like that while US Airways could try to help clients who had not originally booked through them? Other airlines hearing our story could not help us, which we understood but how did US Airways do it, I do not have a clue! Twenty-four hours


later, we were in Norfolk, VA. One day lost but our spirits not crushed!


Special thanks to US Airways!


Re: Northwest
Jun 11, 2006 02:28 AM4656 Views

I've flown Northwest a total of 4 times and over all am dissapointed with their service. The only reall good thing I can think of is that our planes were never more than 4 minutes of the scheduled time. That is really the only good thingI have to say about them. The one time that I really remember is when we were on a 6 hour flight and our choices were to buy an overpriced snack tray or eat the one bag of free pretzels they gave us. I didn't want to pay $3 for the snack tray, so I just ate the pretzels but I was apalled. We were not offered any in-flight entertainment what so ever and the seating was VERY cramped. Considering that Northwest and KLM are partners, I am shocked by the difference of service. If given my choice, I will not fly Northwest ever again.


hjjyjkj INDIA
Good airline
Mar 19, 2006 09:41 AM4938 Views

I recently flew from Newyork LaGuardia to Detroit Airport.The flight was delayed by half an hr at the airport.But we managed to land only 10 mins behind our schedule.Inflight service was good.They used to serve pretzels earlier but they even cut down the pretzels.


They give u a pop and u have to pay for a snack if u wish to


eat. The airline has a good fleet in the US.The service is good from the US to their european destinations.But I must say that the service to India is just pathethic.Everything starting from the food to the inflight entertainment is very poor.


The DC 10 which they use on those routes is very old.The interiors look out dated.


I will continue to use northwest because of the good network in the US and the is a skyteam member.


NW - No Way Airlines
Nov 04, 2005 03:59 PM4936 Views

My God! That is what I can exclaim on this Airlines. I had travelled Mum-Ams-Mum once. I felt that I should never travel in this Airlines again in my life. If I am lucky, I will never ever travel by NW.


We boarded the Flight @ 0530 IST and in another 30 minutes we had a full breakfast. I just dont know why they did it. After 3-4 hours, I was feeling hungry and I had asked for food. The Air Hostess gave me one with a strong dissent on her face. After that when they were serving the second regular meal, I was sleeping, and they never bothered me to wake me up to ask me if I need the food. I missed the food again. When I landed in AMS @ 1000 CET, I was extremely hungry. This is their stint of Hospitality.


About the Interiors, even the Interiors in State Run Transport in India is very much luxurious and spacious when compared to NW's. Seats are very narrow, cramped you are when you FIT in that, no legroom, no Aisle Space (Only one person can move in that space at a time), no proper Entertainment System etc., I had a terrible body pain for two days after I travelled in that Cramped Flight.


The Hostess will serve you with a Grin on his/her face whenever you ask for something. I am not sure, why they do that, after all they are the people who has to be nice to the Passengers.


They are low cost airlines with lesser fare, I believe. But, overall, their Service is horrible and even lesser than what they charge.


Uncomfortable flights, paranoid security policy
Nov 04, 2005 03:04 PM4715 Views

I took the NW 41 flight from BOM to MSP (Minneapolis) via Amsterdam and back the same route. They fly the DC-10 type of aircraft on this route. This is a very uncomfortable plane with a 2-5-2 type of seating arrangement. I was lucky enough to get the middle seat from the 5 seat set and it was really uncomfortable. Moreover, this plane does not have enough space for cabin baggage so people always end up being forced to put one or more bags under the seat ahead.


The seats are less wide and also have less recline so one gets stiff very easily. The entertainment system is bad with only one screen in front. The other ''radio'' channels are equally bad.


The Asian Veg meal was OK though it was not as good as what I have eaten on Lufthansa on my earlier trips.


The craziest thing is their security policy....probably comes to them from their American origin. They just bark questions at you at a rapid pace:




  1. where was your luggage all along?




  2. Was it with you or with someone else?




  3. Are you sure you packed your bags? Are you aware of everything that is in there?




  4. Have you accepted any gifts or parcels from anyone to be delivered to anyone but you?






I mean the questions are ok, but not when they are thrown at you at every possible location.They asked me these questions in Bombay, Amsterdam and MSP on my onward trip and in MSP and Amsterdam on my way back.


When they keep hammering these questions at you, you begin to doubt yourself :)


On the way back, my flight was delayed by 2 hours but there was no explanation given as to the cause. The boarding gate still displayed the regular time but nobody was willing to say when we would board. We finally boarded after two hours. They should have at least made an announcement of the delay.


As far as possible, I am going to avoid this airline in future.


Northwest Better improve their Attitude
Jun 17, 2005 01:37 AM5444 Views

Recently over the past 2yrs I have been flying a lot with NW, I am a platinum member with Northwest and within the US have flown over 100K miles with them, Thanks to my travelling job. I have always liked NW domestic service, they are always punctual and the connections from Minneapolis/Detroit airport are extremely convenient, Overall I started to be a proponent of NW.


Typically, I visit India my native country once in 2yrs, and in the past have flown a wide range of airlines in this route, viz. Air India, Air France, Lufhansa, Cathay Pacific and Kuwait Airways. However during my recent trip I happened to chose NW as a personal preference.


The journey from Detroit to Amsterdam was very good, they had their new A340 for the route, and with a personal TV on every seat and extremely courteous service and good ambience I was instantly in love with the airline and expected the same behaviour in the following connection from AMS-Mumbai.


AMS-Mumbai was a disaster, the aircraft was a MD-10; must have been in service for atleast 30yrs, the interiors were poor and shameful for an International route!, the onboard staff need not be pretty/young models smashing a flirtatious smile at every gesture, but should atleast be courteous and helpful with the passengers in accomodating their reasonable needs. The airhostess were instead rude, full of attitude and the least helpful with all the brown skin (Indian's) in the flight, however well mannered and friendly with the rest.


From a co-passenger who also flies NW regularly, particularly in this sector I infer that this flight never goes empty and is one of the most profitable for the airline.


I just want to question, The Attitude of the airline/fa's in the sectore needs an adjustment.


Personally, although in a few months I would be eligible to avail a free ticket from NW in this sector, but I would forfeit the same and instead prefer flying some other airline with my own expense in my next trip.


PS: I noted the same attitude of behaviour on my leg back from Mumbai-AMS, however AMS-Detroit leg was again plesant.


Unaccompanied Child Mishap on NWA
Jun 11, 2005 07:05 PM4373 Views

My daughter has flown unaccompanied on Northwest airlines more than 4 times and on each occasion but one, it went fairly well. However, on one such occasion, this past Spring Break, upon arrival to our home city, there was NO ticketing agent at the NWA ticket counter to see parents in who were arriving to pick up their respective children. Instead, a ticketing agent from ANOTHER airline told the awaiting parents that our ticketing agent had gone over to DELTA to assist them with the issue they were having that night. SOMETHING ELSE!!! So, at 9:00pm at night, as the children are getting off the plane the parents are still in the terminal/baggage claim portion of the airport, waiting to see their kids. What if the ticketing agent had signed off and went home, then there would have been a lot of explaining to do. I hope that Northwest definitely finds a way to seal this flaw back together before it happens again, in hopes that it already hasn't.


Wakefield UK
Good airline..... Really?
Mar 20, 2005 12:28 AM5110 Views

Review : Last June I found ourselves flying from Amsterdam to Bombay. I had heard a lot of good things about Northwest, especially the punctuality of the planes. Ok I agree that the planes are rarely late, but this is not enough to convince me(and i'm a very optimistic person) to fly with this airline EVER again.


We had come from Manchester, UK with KLM and it was an excellent airline. The breakfast was scrumptious, and the crew were really helpful. This raised my expectations of Northwest- being the 5th biggest carrier in the world! we had checked the luggage right through to Bombay, so we didn't have to pick up the luggage in Amsterdam. So we strolled to the Lounge (by the way Amsterdam airport is so beautiful- it's made of glass, so you can see all the planes and stuff).


Before even getting to the lounge we had to go through a rigourous security check... it was like we were criminals or that they didn't trust KLM's security checkers. Anyway as we got into the lounge, I was shocked to see not a B747, or a B767 or anything like that but a horrible dirty travel worn, almost breaking apart DC10 waiting outside our gate.


I was still optimistic, but when we got in the whole optimism had come into no use. We were shuffled by the NW crew to the back of the plane where there was this tremendously loud vibrating noise, like something was about to break off and stuff.


We reported this to the crew and they said it would go away when we were airborne, but it didn't. We decided not to hassle ourselves any longer with the crew and just tried to get to sleep. approaching Bombay airport, it seemed like the pilot just had no experience how to land the plane. OK it was windy and rainy on that evening, but there was so much terbulence landing the plane that I Vomitted!


We received our luggage and set off to see india. On the return journey the security staff treated us like criminals again, and once we had scanned our items, most of them went through, but one which the security man had put through was ment to be taken in hand luggage. So the guy put ''RECHECK'' label on it. This annoyed me so much because they had asked me to open all my suitcases so they could have a ''random security check''.


Charlestown USA
Northwest Airlines is the best!
Aug 03, 2004 12:59 AM5237 Views

I have flown many airlines from British to Air France and even Pan Am (bankrupt).


I personally think that Northwest Airlines is one of the few American airlines that is really good.


My flight was from Washington D.C to Bombay..the entire flight time including the halt was roughly 17 hours which is really less. Also, it reaches bombay at 11.15pm which is not too late nor too early. Also, you dont have to beat traffic while getting out of the Mumbai airport.


The plane which was supposed to come from Amsterdam had got cancelled due to weather and so they gave every passenger a free hotel stay and a $200 voucher at the Washington Airport. Since, I was a local, I didn't care much for the free hotel stay, but the counter person was so nice, he booked me for a flight from Detroit and gave me the free connection from Washington to Detroit.


To my surprise the next leg of the segment was in Business Class. And Their new business class is really state of the art. It has a bed where you can flat out sleep at 180 degrees.


Personally, I think that American airlines go through the most amount of inspections and also because Boeing is an American company. I have flown enough, but there's always this fear associated with it, and I think that flying an American airliner is the best thing you can possibly to avoid the slightest possibility of a crash.


The only sad part is that they hire really old and ugly air hostesses, but the food is decent, service is great and timeliness and the overall plane ride is smooth. I think that pilots are well qualified.


Now KLM is really horrible; avoid KLM at all costs...their planes are old and flights are very bumpy.


The Airline With A Heart
Jun 20, 2004 12:48 AM5861 Views

Northwest Airlines has a big heart! They have two hub cities, Minneapolis and Detroit.


They fly trans-border, international and domestic routes. I have only flown on them, trans-border and on their domestic routes.


There food and seats are the same as other airlines that originate in the United States. They always have enough booths open, so you can check-in quickly. They have the friendless staff, (both at the check-in counter and on board the aeroplane), than any Unites States Airline.


.:Why They Have A Heart:.


Connections:


If you are connecting from one NW flight to another, at their hub cities, they will keep the flight you're connecting to, on the ground for one hour, to wait for you.


If your flights don't connect, and you are on a trans-border or international flight, they will give you a free hotel room. The airport is near the Mall Of America, (the second largest Mall in the World.


Seniors:


Seniors can buy a book of tickets, up to 10 flights, for the cheapest fare NW has. So when they have a seat sale, a senior doesn't have to rush to try and get a ticket at that price. It's hard to imagine that from western Canada, the seniors will fly east to go to the southwest part of the United States, but they do, because of the pre-booked flights.


Travel Industry:


Any time a travel writer, travel agent or a tour operator has to attend a travel conference, show or appear on TV, NW flies them to that city for free. I when to NY City to do a half hour TV show, and to Kansas City, Salt Lake City and to Detroit for shows.


Epcot Centre, (at Disney Word):


There is a Canada area here. They ran out of information on West Edmonton Mall. It costs a fortune to send boxes of brochures across the border. I phoned up the NW Manager, in Edmonton, and he had one of his staff pick up the boxes, and fly them to Orlando, Florida for free.


Make A Wish:


Make A Wish is a foundation that helps children who are dying, have one last wish granted. NW Airlines is the only United States Airline that participates in this program.


A lot of children wish to see West Edmonton Mall. NW Airlines flew a child and his parents, from Boston, who was dying of lung cancer, to see the Mall.


Another child from Chicago wanted to swim with the dolphins, (at that time there were 4 now there is only 1 left). That child was granted his wish. We heard he died one week after he returned home.


I could go on and on, but I believe while I was Director of Tourism for West Edmonton Mall, NW flew over 50 children and their families to see WEM.


It is impossible to describe a Mall that is larger than 50 soccer fields, in 1000 words, if you would like to see it, here is the link:


https://westedmall.com/home/default.asp


.:My Conclusion:


The next time you are travelling, and a Northwest fight is available, I hope you will take it.


Thanks for reading my review.


©LL2004


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