I recently had a disappointing experience with Muthoot Finance that I feel compelled to share. Initially, I approached them for a gold loan, attracted by their advertised rates and promises of quick service. However, the reality was far from what was promised.
First and foremost, the customer service was lacking. The staff seemed disinterested and unhelpful, making the entire process feel more like a chore than a service. I had to wait an unreasonable amount of time just to get my queries addressed, and when I finally did, the responses were vague and uninformative.
Furthermore, the terms of the loan were not clearly explained upfront. I found myself facing hidden charges and fees that were never mentioned during the initial discussions. This lack of transparency is quite concerning and left me feeling misled.
Additionally, the repayment process was cumbersome. The online platform was glitchy, making it difficult to make payments on time without having to visit a branch in person, which is not convenient at all.
Overall, my experience with Muthoot Finance was frustrating and unsatisfactory. I would recommend exploring other options before considering their services. There are plenty of financial institutions that prioritize customer service and transparency over quick profits.
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